Handbook for beauty salon employees (sample)

1. Purpose, concept and organizational form of beauty salons

1. Purpose of beauty salons

(1) Adhering to leading technology.

(2) advocate industry style.

(3) mark the superior quality.

(4) Promote civilized service.

2. Values

The responsibility of beauty salons is to bring beauty and health to customers and provide first-class service quality.

3, business philosophy

The business philosophy of beauty salons is: leading, efficient, high taste.

4. Management concept

The management concept of beauty salons is to advocate responsibility, competition, quality and efficiency.

The constant pursuit of quality and excellence is the inexhaustible source of beauty salons' strength and the capital for their development. Dedication, team consciousness and strong enterprising spirit are the cohesion of beauty salons.

Specialization and modernization are the unswerving goals of beauty salons, and benefit and efficiency are the soul of beauty salon management.

5. Service concept

The service concept of a beauty salon should include: customer satisfaction+service value.

6. Service tenet

(1) Customer first-meeting customers' needs always ranks first in work.

(2) initiative and enthusiasm-actively provide quality services to customers.

(3) Polite smile-is the basic requirement that every employee should have for customer service.

(4) unity and cooperation-harmonious team spirit is the basis for achieving the highest efficiency and best service.

The above aims are the highest standards of this beauty salon, so please keep them in mind, faithfully implement them and reflect on them at any time.

7. Organizational form

This beauty salon implements the general manager (manager) responsibility system under the leadership of the chairman of the company headquarters. The general manager (store manager) is the highest administrative leader of the beauty salon, who is in charge of and directs all the management activities of the beauty salon. The management organization of beauty salons is divided into several departments according to the needs, and the management system of responsibility is implemented step by step. The employment contract system is implemented for all employees, and the salary system of more work and more commission is implemented for distribution.

II. Speech by General Manager (Store Manager)

Employees:

Sincerely welcome you to work in the beauty salon. In order to reflect the value of life, please give full play to your talents. I believe you will soon integrate into this vibrant family and work and live happily here with your enthusiasm, enterprising spirit and love for the beauty industry.

As a service industry, the beauty industry needs you and everyone to work together to provide customers with perfect services, and strive to establish and maintain a good image and reputation of our hospital with scientific and professional management and high-quality service standards, and strive for the best economic and social benefits. As a common goal, you will play the highest level here.

in order to make you have a clear understanding of the basic situation of the beauty industry and relevant rules and regulations, please read this manual carefully, understand and implement all the contents in it, so as to clarify the basic requirements of beauty salons for employees.

I sincerely hope that all employees will work hard and sincerely cooperate to achieve our grand goals.

Beauty Salon

Year, Month, Day

III. General Provisions

The Employee Handbook is a life and work instruction for employees of beauty salons during their work in this beauty salon. It includes the employee's code of conduct and work standards, and the training and learning of the employee handbook is a compulsory course for new employees to enter the beauty salon. At the same time, The employee handbook is also an integral part of the labor contract between the beauty salon and its employees (usually as an annex to the contract). No matter what position a new employee is about to take, no matter what experience he has had in beauty salon management and work in the past, he should read the employee handbook of this beauty salon in detail so as to have an understanding of the basic policies and management mode of this beauty salon.

As a work guide for new employees, the Employee Handbook will be distributed to employees according to the number of employees during induction training, requiring them to be familiar with it and memorize it. After training and assessment, employees are required to sign on the last page for confirmation.

IV. Introduction to the beauty salon

Is the beauty salon located in the downtown building? Lou is a large-scale beauty salon integrating many professional beauty services such as Chinese medicine treatment, western medicine nursing, aromatherapy SPA, massage, professional tattoo, physical body-building, image design, beauty training, beauty consultation, etc., including: a large-scale western medicine nursing room, a Chinese medicine treatment room, a deployment room and two massage rooms, with a building area of square meters. Its equipment is mainly imported. There are 2 skin-beautifying therapeutic devices, 1 computer ultrasonic wave, 3 Chinese herbal medicine Aosang spray and 1 cold light instrument, and the products used pay attention to their own characteristics and cooperate with Chinese and foreign famous brands to serve customers.

v. rights and obligations of employees

1. rights enjoyed by employees

(1) employees have the right to make suggestions and opinions to the leaders of beauty salons.

(2) employees have the right to be paid according to the labor they have paid.

(3) Employees have the right to take vacations according to laws and regulations.

(4) employees have the right to safety and health protection.

(5) Employees have the right to enjoy social welfare.

(6) Employees have the right to receive training and vocational education.

(7) Employees have the right to resign.

(8) Employees have other rights stipulated by law.

2. Obligations that employees should perform

(1) Employees have the obligation to maintain the reputation and image of this beauty salon.

(2) employees have the obligation to actively complete their jobs.

(3) Employees have the obligation to fulfill the rules and regulations of this beauty salon.

(4) Employees have the obligation to abide by the code of conduct of this beauty salon.

(5) Employees have the obligation to continuously improve their professional and technical level and business level, so as to continuously generate income for beauty salons.

VI. Employee code of conduct

1. Employee image requirements

You are already one of the most representative employees in the beauty salon group. Your appearance, appearance, speech, manners and behaviors are no longer just an intuitive reflection of your personal cultural quality, but a representation of the beauty salon image. The closeness of the public and the choice of customers will be closely related to your image.

(1) image consciousness: employees must have a strong image consciousness, start from the basics and create a good image.

(2) gfd and dress requirements of employees: employees should uniformly wear company uniforms according to the management regulations of beauty salons when they go to work, and their decoration should be steady, generous, neat and clean, and attention should be paid to the requirements:

① uniforms? Wear a uniform neatly, generously and appropriately. Choose a washable fabric. The underwear should be easy to absorb sweat and keep warm, not too thick. Uniforms are cleaned and ironed every day.

② shoes? Wear rubber-soled shoes to avoid making noise when walking; Spare a pair of light and easy shoes to replace; Replace the insole with deodorant effect regularly.

③ body? You must take a bath every day, use deodorant and antiperspirant when necessary, and try not to use unpleasant irritating perfume and lotion.

④ oral hygiene? Rinse your mouth after dinner and before going to bed. Don't eat irritating food at work, such as garlic and stinky tofu. Get into the habit of going to the hospital for examination every six months.