Work summary of conference attendant

Time flies, and the years leave no trace. A period of work has ended. During this period, I believe that everyone has faced many challenges and gained a lot of growth. Let’s compile the past achievements into a work summary. Does anyone know the format of a work summary? The following is a summary of the work of conference attendants that I collected and compiled (5 general articles). You are welcome to read it. I hope you will like it. Summary of the work of the conference attendant 1

It has been nearly a year since I came to the conference service department of the property company. Since the land reclamation of these buildings and the units have moved in one after another, and the conference rooms of the Public Security Building and Civil Air Defense Building have begun normal operations, I have Everyone participated in it, and the leaders gave me a lot of support and help during this nearly year. I quickly became familiar with the business I was responsible for, and also realized the hardship and determination of the conference department as an important department of the company. What's more, I am honored and happy to have the opportunity to be a part of the Conference Department. In the past year, under the careful care and guidance of my leaders and colleagues, and through my own efforts, I have made certain progress in all aspects. I will now briefly report my work as follows.

Due to the responsibilities of the position, my current work focuses on: First, service, direct contact with leaders. I deeply feel that I have an important responsibility, and when I contact and communicate with leaders, I deeply realize that I represent the image of the company.

This requires us to be enthusiastic, kind and patient in the process of contacting leaders. When handling business, you should be quick and accurate, keep confidentiality, and do the four things you shouldn't do (don't read what you shouldn't see, don't listen to what you shouldn't hear, don't say what you shouldn't say, and don't do what you shouldn't do) every time. I have to think twice before I say a word, be aware of the overall situation, make zero mistakes, and provide endless service. The accumulation of bits and pieces in my work will lay the foundation for me to become an excellent service personnel in the future.

Under the guidance and assistance of leaders and colleagues, complete various tasks assigned by leaders on time.

By completing the above work, I realized that an excellent conference department employee should have excellent self-management capabilities and continuously strengthened service awareness. The ability to often put yourself in others' shoes when encountering problems, good coordination and communication skills, the ability to discover and solve problems in a timely manner, the ability to ensure timely and symmetrical communication of information with the meeting unit, good language expression skills, and the ability to improve work efficiency and Work quality is the standard, so as to continuously enhance one's work cohesion and combat effectiveness. Summary of the work of the conference attendant 2

I took over the conference management work this quarter. I strictly followed the "Jinke Group Conference Management Measures" to optimize the conference management process and further standardize the institutionalization and standardization of the company's conference management. The following is a report on the meeting management of Chenzhou Company in the fourth quarter:

1. Basic situation of meeting management:

1. In this quarter, Chenzhou Company *** held 82 meetings, and other There were 48 video conferences and 34 on-site conferences. An average of one session per day.

2. Chenzhou Company has two conference rooms, one large and one small. The large conference room can seat about 60 people, and the small conference room can generally seat about 15 people. A set of Huawei video equipment ( removable), a set of audio amplifier equipment is installed in the large conference room, and currently all equipment is operating normally.

3. Chenzhou company meetings are divided into two categories: video meetings and on-site meetings. Large-scale all-staff meetings, such as the "Semi-annual Summary and Commendation Meeting" are generally held in large conference rooms. Generally, small department-level meetings or video conferences attended by only a few people are usually held in small conference rooms.

2. Meeting notices:

At present, Chenzhou meeting notices are collected by the meeting administrator before Thursdays of each week and are organized by the meeting administrator in chronological order. The meeting plans submitted every week will be published in the company's official notice by the meeting administrator.

For company meeting notices, the office platform is currently used to publish meeting notices, supplemented by instant messages, employee communication groups publish messages, or direct phone calls are used to notify and contact them.

3. Application for conference rooms:

Chenzhou Company’s conference room application was registered manually last quarter and then executed according to the registration. In the fourth quarter, the group's conference management system has been put into use. It is now very easy to operate, which is convenient for both employees and conference administrators. One-on-one training has been conducted for internal staff in each department. It can be used for meeting applications, meeting notices, and meeting management.

IV. Post-use registration of conference rooms:

In order to strengthen the management of the company’s conference rooms after use, this quarter combined with the actual situation of Chenzhou Company, we produced “Chenzhou Company’s Large and Small Conference Rooms” "Registration Form for Use" is specifically required by the conference applicant after completing the meeting and submitting it to the conference administrator for signature. The conference administrator will confirm the actual usage of the conference room before signing.

Generally speaking, Chenzhou Company’s meeting management is becoming increasingly perfect. From the collection of pre-meeting notifications to post-meeting management, it can be managed by people and relevant responsible persons. But there are also shortcomings, such as: management of temporary meetings, management of conference room hygiene, and training on the use of conference room equipment. These shortcomings are the direction in which I will work hard in the future. Summary of the work of the conference attendant 3

1. Central idea

From May 21st to 23rd, the "Give you a bright look at the Asian Games" Yangcheng Service Team Zengcheng Guangming Tour was a complete success. During this event, we successfully completed 99 cases of cataract surgery, bringing light to 99 poor elderly people. During the activity, we participated in the service throughout the process and gained touch and joy. It inspired the team members to unite and give their best, with a sense of responsibility and love. We saw the advantages and strengths we have, but also found that we still need to improve and improve in the process. place. At this meeting, everyone summarized the activities of the Zengcheng Guangming Tour. At the same time, they also provided suggestions and suggestions for our work content and direction in the next stage, and actively expressed their opinions.

2. Meeting elements

1. Time: 6:00 pm on May 26, 20xx

2. Meeting location: Ruifeng Tea House 15th A Room

3. Attendees: All members of the Yangcheng Service Team

Meeting host: Brother Zheng Yankun (Captain of the Yangcheng Service Team)

3. Main content

1. Summary of Zengcheng Guangming Xing activities.

a The application, settlement, and reimbursement of service funds for cooperative hospitals and the General Association during the activities, as well as the statistics and reimbursement of administrative expenses during the activities, were completed with the cooperation of Brother Cai Yangchun.

b The summary, statistics, and summary of relevant data for the three days of the Bright Walk event, and the writing of relevant communication drafts will be completed by the secretariat.

c The production of love cards and the collection of photos were completed with the cooperation of Deputy Secretary-General Huang Xiaoming.

2. For the design of the badge, the simplified version is initially determined using the original design drawing. The design of the refined version is to be determined.

3. Slogan of Yangcheng Service Team

a Chinese: We unite, we invest, we serve!

b English: To be determined

c Purpose: To fulfill one’s duty, to do one’s best, and to be perfect.

4. Yangcheng Service Team Blog

If the team members have good photos and information, please add and change it on the blog by yourself to make our team’s blog more beautiful and generous, and the content will be more substantial. . At the same time, the treasurer will regularly post relevant income and expenditure information on the blog, please pay attention to it.

In addition, everyone is welcome to post logs and actively reply to posts to increase the popularity of the blog.

5. Decisions on matters within the team

a Due to the small number of members in our team, which is not conducive to the development of activities and the future development of the service team, it was agreed upon by the board of directors that each team member It is necessary to develop 3 new team members to join the Yangcheng Service Team. And try to involve different industries and fields as much as possible to enrich the social resources of our team.

b Since the administrative expenses of our team are no longer sufficient for normal operations in the future, upon the proposal of the treasurer, the board of directors passed a resolution that each team member needs to donate an additional 3,000 yuan in administrative funds. Please team members remit the money to our team's administrative account as soon as possible.

c Taking into account the differences in the ability of team members in charitable donations, the team leader Zheng Yankun proposed and the board of directors unanimously approved that the total amount of money each team member should use for service team and charity donations each year should not exceed 10,000 yuan. . (No limit to multiple donations)

6. The next stage of activities (tentative)

a From June to July, we will organize team members to go to the Dasha Industrial Therapy Station in Huangpu District, which our team has designated to support. Visiting disabled people. (The specific time is to be determined)

b In late June, team members will be organized to conduct return visits to the elderly who have completed cataract restoration surgery during the Zengcheng Bright Walk.

c Organize a fundraising event in the second half of the year to increase service funds. Summary of the work of the conference attendant 4

1. In XX, I completed the following work:

1. Work overtime to complete the decoration as soon as possible

The most important work in the guest room this year is the front decoration work. After receiving the notice to go to work in May, in order to put the new guest room into use one day earlier, everyone and I overcame many difficulties , carry forward the spirit of not being afraid of hardship and tiredness, on the basis of completing their own work every day, working overtime and fighting continuously, using a short time to complete the cleaning, placement and decoration of the new and old furniture in the room in the early, middle and late stages Indoor and outdoor sanitation and cleaning work ensured that the guest rooms were decorated and rented out in a timely manner, which made our contribution to the company's increase in revenue.

2． Learn and standardize the service terminology of the position, and strive to improve the quality of customer service.

In order to reflect the professionalism of the staff engaged in guest rooms, since the opening in July XX, in view of my unfamiliarity, irregularity and phenomenon of service terms for each position, I have been responsible for the company among my colleagues and During the training of the guest room manager, I learned the service terminology of the position, kept the essence and discarded the rough, and then absorbed it for my own use as my language guide for communicating with guests. Since I started standardizing my service terms, I have made significant improvements in my communication with customers. So in any period of work, the most important thing is persistence, reviewing the past and learning new things. I will study and apply this more.

3． Expand application information on the city's surrounding environment and strive to do a good job at the front desk. Front desk work requires a large amount of information to be mastered, such as the first and last departure times of various buses in Baiyin, important places visited, important units in Baiyin, and the geographical location of the company, etc. There is also the ability to be flexible in handling things and the ability to solve customer service needs. In this regard, during the short period of working at the front desk, I myself conducted a survey and extensively collected information, striving to expand my knowledge in order to better provide services to guests. Although I worked at the front desk for a short period of time, I worked hard and learned a lot of knowledge that can be used in daily room service, which was a great benefit.

4． In order to improve the quality of guest room sales, the "Three "Clean" Sanitation System" is strictly implemented.

The company's main business income comes from guest rooms. When working in guest rooms, the first thing to bear the brunt of is how to make the guest rooms a qualified product for sale. I strictly implement the "three cleans", "three degrees" and "two checks: sanitation system" , it includes the "three cleanses" such as room hygiene, bed hygiene, bathroom hygiene, etc. In order to effectively improve the quality of guest rooms, that is, after completing the hygiene self-examination, ask the foreman to re-examine, strive to minimize omissions, and also add bed quilts There is an angle, there is brightness to the furniture display, and there are "three-dimensional" requirements for speed in the work process. Make guest room work orderly, fast, and complete with quality.

5． Effectively improve the operational level, cultivate work ability, and effectively improve my practical level. In order to do a good job in the sanitation and service of the guest rooms, I have followed the floor staff to learn floor service work since July this year, learning and practicing room cleaning skills and ward rounds. Through study and practice, I learned the room cleaning procedure in two parts and four procedures. In the first part, two people are responsible for cleaning the room.

The first step starts from the bed, changing, flattening and stretching the sheets and quilts. Next, sweep the floor and replace garbage bags, Part 3 wipes the indoor furniture, and finally mops the floor; Part 2. One person is responsible for cleaning the bathroom. First clean the anti-mat trash cans and indoor ashtrays, cups, etc. Secondly clean the basin and toilet, thirdly wipe the water head, basin, walls, etc. and finally mop the floor;. If the procedures are reversed, work will be duplicated and time will be delayed. I found that my own operation was very unstandardized and unscientific. In response to the existing problems, I asked the foreman and other staff about techniques, methods and required effects, analyzed the existing problems, and reviewed the results of my operations. Compare them and correct my bad operating habits. Certain results have been achieved. The quality of room sanitation has improved, there have been fewer overtimes in ward rounds, and there have been no more errors in ward rounds.

6． Work hard to learn cultural knowledge and improve your cultural quality. Looking forward, with the continuous expansion of our store's customer source structure, there may be some overseas groups and individuals staying in our company. The language barrier with guests will become our biggest problem in providing good service to foreign guests. In order to keep pace with the times, I use my spare time to review some daily English phrases. On the one hand, it reflects the value of employees with special skills in the hotel. On the other hand, it increases the employees' knowledge and enriches their personal spare time life.

7. Increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The guest room department is the main revenue-generating department of the company, and its cost is also very high. Based on the idea that saving is creating profits, my colleagues and I start from ourselves, start from scratch, and eliminate all waste. The main performance In: ① Recycle disposable low-value consumables for guests, such as toothpaste, which can be used as a cleaning agent; ② It is required to turn off the aisle lights on the check-out floor every morning and turn them on after six o'clock in the night shift; unplug them after checking out. Get the electricity card; if the room is implemented like this day after day, it can save the company a lot of electricity bills.

8. Carefully take care of the green bonsai and strive to give the company a perfect face. We take careful care of the company's existing bonsai. In addition to regular watering during cleaning time every day, we also use the beer left by the guests to wipe the leaves with water, so that they not only grow well, but are also clean and beautiful

9. Strictly implement the one-day-one-pass-through system for vacant rooms . The daily check-in of vacant rooms is an important system in the guest room hygiene system. It can not only accurately supervise private rooms and ensure cleanliness, but also timely detect the exact time when water leakage, electricity theft, or paid items are lost in the room, thereby clarifying the responsible person. . Therefore, in our work, we strictly implement the one-pass-a-day system under the supervision of the foreman.

10. Ensure check-out is timely and accurate. Ensuring the timeliness and high accuracy of ward rounds has always been a major difficulty in my work. If I don't do it well, it will not only leave a bad impression on the guests, but also cause economic losses to the company. Through continuous exploration, based on the characteristics of conference groups and zero guests staying, when there is no exact check-out time, we will take the initiative to find the relevant person in charge or ask the switchboard if there is a wake-up time to understand the guest's wake-up time The guest's check-out time will be calculated later, and ward rounds arrangements will be made in advance to ensure timely and accurate ward rounds.

2. In XX, due to various reasons, there were many problems in my work

1. It is easy to bring personal emotions to work. When I am happy, I have many problems. Be enthusiastic and thoughtful, and be lazy when you are unhappy. Try to overcome this situation as much as possible in the future, and truly establish in your mind that the customer is God

2. Due to poor consideration when handing over the class, I thought that small problems did not need to be explained clearly, which led to problems of this kind and that. The school did not know that small things can easily lead to big mistakes. We must take strict precautions in the future to avoid mistakes.

3. Inadequacies and experiences at work.

After this period of work, I have several feelings, either towards the company or myself. They are:

(1) Company aspects

1. The "please clean immediately" sign was not in place, which resulted in the guest not being able to notify the waiter in time when he asked for cleaning; and the guest became disgusted when we kept knocking on the door.

2． The company's performance is not closely linked to employees' salaries and is not within the range of employees' expectations, making it difficult to mobilize employees' enthusiasm.

(2) Personal aspects.

1. Due to frequent personnel changes, we often have poor cooperation when deploying new staff.

2. Due to the ill-fitting work clothes, inconsistent clothing appears in daily work. Especially after autumn and before the beginning of summer, there are various colors of clothing, which is very uncoordinated and inconvenient at work.

IV. Summary

In XX, my general *** worked for eight months, a total of 245 days, and took 5 days off due to illness and other reasons. The attendance rate was 99, ** * Working day shift and night shift, a total of 78,234 guest rooms were sold and 150,538 guests were received. In the coming days of XX, we will set sail again and embark on a new journey. I will hold myself to higher standards and work hard to create new benefits for the company. Conference Attendant’s Work Summary 5

Time flies, and before we know it, a new year is ushering in. In the past XX years, with the care and help of the company leaders and colleagues, I have successfully completed the corresponding work. Now I will make a summary of the work in XX.

1. Front desk reception.

From January to July XX, I worked as a front desk receptionist. The receptionist is the first person to show the company's image. At work, I strictly follow the company's requirements, wear work clothes, and treat everyone enthusiastically. Visiting customers and guide them to relevant offices provide convenience for leaders and customers. In the past year, we have received a total of about 1,000 users.

2. Conference reception.

1. Reception of external meetings

Participated in the reception of Shandong Unicom’s provincial financial meeting, operation and maintenance department work meeting, human resources supervision training meeting, provincial g network operation department work meeting, Linyi The branch and the Heze branch hold large-scale meetings such as the business analysis meeting simultaneously. In such external meetings, the venue is strictly arranged according to high standards of meeting needs, actively coordinates hotel-related matters, and provides good services during the meeting. In this process, I learned more about how to treat people, serve gifts and other related knowledge, and accumulated a lot of experience.

2. Internal meeting management

Reasonably arrange meeting rooms according to the needs of each department to avoid meeting conflicts, and pay attention to relevant registration, as well as the hygiene maintenance of the meeting room and public items Follow-up inspections and other work to provide better services to the staff of the department. In the past year, *** has arranged more than 500 internal meetings.

3. Video conference management

When convening a headquarters or provincial video conference, according to the notification requirements, open the video system on time half an hour in advance to ensure that the conference is accessed on time. This year there is no An example of meeting delay occurs; when convening a meeting between counties and districts, make a meeting reservation in advance and call each terminal to ensure that each county and district can participate in the meeting normally.

3. Expense reimbursement and contract entry.

In this regard, in strict accordance with the company's requirements, reimbursement documents will be collected on Monday, signed by the leader on Tuesday and entered into the ERP system, and registration will be done. Over the past year, more than 1,000 reimbursement documents have been entered. Entered more than 20 contracts.

4. Comprehensive affairs work.

In July XX, due to department personnel changes, I was transferred to the office to engage in public security inquiries, external document signing, trade unions, office supplies, canteen management, etc. Later, he took over the work of information collection and compilation, meeting minutes, China Unicom Window, and administrative database management.

By the end of November, *** had received about 300 inquiries from the public security, with a warm attitude and in strict compliance with company regulations. Send and receive about 90 external documents, uploading and delivering them in a timely manner without delays or delays. Submitted 20 pieces of information and edited 2 issues of China Unicom Window.

Do a good job of registering and warehousing small fixed assets such as laptops and desktops, promptly contact the maintenance outlets to perform computer maintenance and repairs, strengthen communication with them, and request us to provide backup machines to avoid delays in normal operations Work.

V. Other work

While completing their own work, they will conscientiously complete the random tasks assigned by the leadership, actively participate in various activities organized by the company, and assist leadership colleagues in preparing for the first employee meeting Sports Games; won the first place in the Linyi Unicom Integrity Speech Competition; won the third prize in the Shandong Unicom Integrity Speech Competition. Currently, we are actively preparing for the program summary, selection, and performance of the XX annual art show.

6. Shortcomings at work

Insufficient initiative at work, less communication with leaders, and insufficient consideration and detail when encountering problems. Lack of writing skills, and failure to capture the company’s information highlights in a timely manner during the information submission process resulted in low information quantity and quality, affecting the company’s information ranking in the province.

VII. 20xx work plan

1. Strengthen self-study, combine with the actual situation of the General Department, consider more details, follow the leadership’s intentions, coordinate internal and external relations, and be more responsible for the leadership Share worries and solve problems.

2. Actively learn from the conference reception experience of other units, hotels, etc., improve the reception level, and enhance the company's image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication and exchanges, and continue the "Trade Union Warmth" activity.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-price dining environment.

XX is about to pass, and 20xx is about to be full of challenges and opportunities. In the new year, I will sum up experience, overcome shortcomings, strengthen learning, and contribute my own meager efforts to the development and growth of the company. power.