Insurance claims year-end summary personal

Insurance claims year-end summary for individuals

Insurance claims year-end summary for individuals, writing a work summary can help you review your work performance over a period of time and help you have more goals in the future. Work hard to improve your abilities. But many people don’t know how to write a work summary. In order to solve this problem, I brought you a personal insurance claims year-end summary. Insurance claims year-end summary personal 1

XX was a year in which the auto insurance branch of the claims center achieved good results in various tasks. The provincial company designated this year as a "data year" and a "service year". The Central Auto Insurance Branch has fully implemented this initiative and formulated an annual work plan with high standards and strict requirements. This year, we fulfilled our "Four Ones" service commitment to the society on Customer Day; this year, we withstood the test of the "7.23" heavy rainstorm; this year, the reform of the claims settlement business was in full swing; this year, in Under the correct leadership of the Municipal Company and the Director of the Claims Center, all employees of the Auto Insurance Division worked together, cooperated, and were dedicated to their work, and successfully completed various tasks assigned by the center. The work situation over the past year is summarized as follows:

1. Work completion status of each position in the Auto Insurance Division (data as of November 30)

Full In the year, the Auto Insurance Division of the Claims Center handles 36,820 auto insurance cases including investigation and damage assessment, more than 40,000 replacement quotations for lost vehicles, and 37,000 auto insurance claim settlements (231 auto insurance claims cases on our behalf), accounting for 50% of the city's cases. Around 70, the number of cases handled increased by 34 compared with the same period last year. The one-hour notification compensation rate for cases below 10,000 yuan ranks second in the province; the settlement period for cases below 10,000 yuan is 2.4 days, and for cases above 10,000 yuan is 12.6 days. The handling rate of auto insurance cases reached 107, the handling rate of auto insurance out-of-pocket loss cases was 107.98, and the handling rate of out-of-pocket cases was 100.14. Accepted 28 theft and rescue cases, cooperated with economic investigation to investigate and handle 8 insurance fraud cases, and recovered losses of more than 400,000 yuan for the company.

(1) Inspection and damage assessment post:

1. In order to cooperate with the development of online determination, verification and reporting work, the center is specially equipped with netbooks for survey and loss assessment personnel. The following individual vehicle damage cases will be recorded as they are determined. System entry and data collection will be completed within half a working day after the loss is determined, and the accuracy of case-related data will be ensured. In line with the head office's requirements for the "Four Ones" claim settlement service for auto insurance surveyors, surveyors and loss assessors have made major changes in their concepts of claims settlement and put claims settlement service work first.

2. For the loss determination of non-quick cases, the preparation and system entry of the loss determination shall be strictly carried out in accordance with the claims settlement regulations, and major cases shall be registered one by one. The quality of the case will be assessed by the supervisor of the damage assessment post in strict accordance with the standard process of survey and loss assessment, and will be included in the monthly and annual assessments. Enhance employees' work enthusiasm and sense of responsibility.

3. Assist three business companies in the same city to strengthen cooperation with associate and cooperative repair units. Renew the cooperative repair unit agreement for xx years. Develop corresponding differentiated claims configurations for cooperative units with different premium sizes. At the same time, we will strengthen the implementation of the principle of "whoever underwrites the insurance will undertake the repairs", and hold the handlers accountable for cases that violate regulations. Through statistics on the amount of repairs sent by various associations and cooperative units, special training on auto insurance claims and corresponding services by full-time loss assessors are provided to 4S stores with a certain premium scale.

(2) Adjustment post

1. Adjusters complete the day’s case adjustment according to process requirements (before 17:30). The insurance company also pays attention to the completion of data, Accurate and standardized. All adjusters, especially those working at the counter, must strictly follow the system requirements, maintain good appearance, appearance, behavior, language and etiquette, and reflect the spirit of PICC claims employees.

2. In order to speed up the flow of cases, the adjustment post has been changed from the previous 8-hour work system to a shift system, and quantitative performance assessment has been implemented to improve the closing cycle of quick cases and improve the quality of auto insurance claim settlement services.

(3) Quotation post

1. Strictly implement the glass price agreement signed between the head office and Fuyao Glass Group. Judging from the implementation, the 4S store and various cooperatives The repair unit basically supports the price agreement and there is no large-scale dispute.

2. Regularly maintain the data of Deyang City Company of Jingyou backend system, including the latest market price and correction system factory price (4s price).

3. Provide preliminary quotation support for survey and damage assessment, and promote the execution of small-amount quick cases.

2. The progress of other work in the auto insurance division

(1) In order to improve the service level of the auto insurance claims team, in addition to the study and training organized by the company, several other activities were organized during the year Branch employees receive various forms of training such as "Standardized Operation Guidelines" training, written tests, and standard speaking scenario simulations. The auto insurance branch manager promptly organizes and intensively studies, communicates and implements the relevant systems, plans and provisions issued by the provincial company. Each position also arranges 1-2 business skills training sessions per month, which are implemented by the supervisor of each position. In the national claims adjuster grading examination, the branch already has 3 senior claims adjusters and 6 intermediate claims adjusters. The rest of the employees, except for new employees, have all passed the junior claims adjuster grading examination.

(2) Focus on internal control, strengthen management, and strive to achieve various indicators issued by the center.

1. All positions in the branch actively cooperate, support each other, and supervise to form a joint force to ensure the smooth and orderly process of claims settlement.

2. Pay attention to the implementation of the system, strengthen the management and control of claims, strictly prohibit the occurrence of over-compensation cases, and strictly implement the management system of accommodating cases.

3. Adhere to the clearing system of pending compensation cases, sort out the 3,500 pending claims one by one and cancel them accordingly, urge the loss determination and supervise the closing of the case; 5832 closed cases and determined losses Modify the estimated loss amount of the case filed; urge the case where the estimated loss amount is still undetermined and cannot be modified; promptly clear the case with the estimated loss amount of 0 and modify the accurate estimated loss amount in a timely manner.

(3) In order to cooperate with the three companies in the city, starting from the company's business, the management and control method is transferred from the company to the cooperative units and individuals, effectively implements the management assessment mechanism of the cooperative units, and fully mobilizes all available resources to work around company goals. In particular, they have achieved good coordination in the recruitment and bidding of vehicles and the problem-solving of key customers by the two municipal teams. Within the scope of their job responsibilities, they have given full play to their enthusiasm, initiative and creativity, and improved their predictability, foresight and Planning creates more economic value for the company under the premise of the same management costs.

3. Work Plan for 2021

Looking back on the work and study of the year, while achieving the above achievements, there are also some aspects that need to be improved in future work: First, It is necessary to continue to strengthen the management and control of auto insurance claims and effectively reduce the cost of compensation. Specifically, the following measures will be taken: intensify the first on-site inspection; intensify the management and control of nuclear losses; do a good job in the management of outstanding compensation cases and strictly enforce the accountability system. It is necessary to improve the accuracy of damage assessment and the case settlement rate. The second is to enhance the awareness of preventing insurance fraud, and to further work with traffic police, economic investigation and other departments to combat counterfeiting and fraud. The third is to carry out "double integration and one innovation". That is, rectifying the auto insurance claims team, rectifying the quality of auto insurance claims, and creating excellence in auto insurance claims data. Paying attention to the old and looking forward to the new, improving the quality of claims services will still be the focus of work in 2021. The quality of claims services will be directly related to the company's image and affect the company's business development. Auto insurance claims are a business that needs to be managed and controlled. How to shorten the claims cycle and save claims costs? Squeezing out claims settlement has always been the goal that the Auto Insurance Division strives to pursue. We must do every job well in a down-to-earth manner. All employees of the Auto Insurance Division will develop together with the company under the leadership of the Claims Center. Insurance claims year-end summary personal 2

20xx is about to pass. Under the careful care of the company leaders and the help and guidance of my colleagues, combined with my own efforts, I have made great progress in work, study and other aspects. My progress, especially my maturity in insurance claims professional knowledge and skill development, has enabled me to become a qualified auto insurance surveyor and loss assessor.

With the adjustment of my job position, I have grown into a front-end staff who can work independently and is skilled in business. The work situation over the past year is now summarized and reported to the company leaders as follows:

1. Strengthen theoretical learning and focus on personal quality improvement

Strengthen own business learning , striving to be a pacesetter in claims settlement. In my daily work and study, I insist on learning more insurance knowledge and business skills. Under the "help and guidance" of old comrades, I continue to strengthen personal self-study to make up for my personal deficiencies in insurance professional knowledge and claims skills, and always maintain Adhering to the spirit of endless learning, we strive to provide high-quality, fast, and compliant claims customer service services, repay the company's training, and maintain an optimistic and positive attitude with the goal of becoming a pacesetter in claims settlement.

2. Strict management system and abide by the professional ethics of insurance personnel

Always learn and master the company's rules and regulations and strictly abide by the claims employee guidelines. I clearly realize that the claim settlement line, as the exit gate of the company's operations, has a heavy responsibility. At the same time, it faces the temptation of interests from policyholders, auto repair companies, etc. I always keep a clear mind about this and always keep the company's claims settlement discipline in mind. We must resolutely put an end to the phenomenon of "eating, taking, getting stuck, and asking for things" and ensure that we are self-reliant and honest in our work.

3. Main work practices and results

1. Adhere to the principle of seeking truth from facts and "quick, timely, accurate and reasonable" insurance claims settlement. During normal working hours and on duty during holidays, as long as a report is received, no matter how big or small the accident is, no matter day or night, we will always rush to the first scene as soon as possible, master first-hand information, strictly follow the quick compensation process, and provide customers with the best possible solution. convenient.

2. Strengthen case communication and ensure customer satisfaction. During the case handling process, I ensured communication between the upper and lower links of each case, collected all the information required for case compensation at one time, facilitated follow-up processing, and continuously improved the timeliness of closing the case. For customer consultations, I answered every question. , be patient and meticulous, and on the basis of adhering to the company's compensation principle, be able to behave and do things according to the system, and act according to the rules. Avoid human and emotional relationships, increase the awareness of compliance, and do our best to improve customer satisfaction.

3. Pay attention to the completion, accuracy and standardization of data, and do a good job in data quality sorting. Data quality construction is the basic project for a company to improve its market competitiveness. The level of data quality directly affects the company's operation and management level and is the key basis for major decisions. Conducted multiple checks on the standardization, completeness, and accuracy of business data to further improve the quality of the company's business data.

4. Pay attention to appearance and present a good image of the company. Strictly follow the system requirements, improve appearance, appearance, behavior, language and etiquette, and reflect the spirit of PICC claims employees.

5. Pay attention to active cooperation with various positions, support each other, and supervise to form a joint force to ensure the smooth and orderly process of claims settlement. Within the scope of one's own work responsibilities, give full play to enthusiasm, initiative and creativity, and improve predictability, foresight and planning.

IV. Shortcomings in work

Looking back on one year of work and study, while achieving the above achievements, there are also some aspects that need to be improved in future work:

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First, we must continue to strengthen the management and control of auto insurance claims and effectively reduce the cost of compensation.

The second is to enhance the awareness of preventing insurance fraud, and to further work with the traffic police, economic investigation and other departments to combat counterfeiting and fraud.

5. Work goals for the next stage

In the future work, I will redouble my efforts to learn professional knowledge, master more business skills, and lay a solid foundation for future work. the basis of.

1. In terms of style, be able to abide by rules and disciplines, unite colleagues, be pragmatic, optimistic and progressive, always maintain a rigorous and serious work attitude and meticulous work style, be diligent, and work hard without complaint.

2. In life, carry forward the fine traditions of hardship, simplicity, thrift and hard work, and willingness to help others. Always be honest, work diligently, live a hard-working and simple life, and always keep in mind your responsibilities and Obligations, strict demands on yourself, and ensure the completion of your own work tasks.

3. In your own work, you must be strict with yourself, abide by various rules and regulations, strictly demand yourself, position yourself correctly, and always maintain a "modest, prudent, self-disciplined" work attitude. Under the care and training of the leadership, With the help of colleagues, I always study diligently, be proactive, strive to improve myself, always work diligently, complete tasks conscientiously, and perform the responsibilities of my position well.

Looking forward to the old and looking forward to the new, improving the quality of claims services is still the focus of our work. The quality of claims services will be directly related to the company's image and affect the company's business development. Auto insurance claims settlement is a business that needs to be controlled. How to shorten the claims settlement cycle, save claims settlement costs, and squeeze out the claims settlement water has always been my goal. To this end, in the new year, I will work harder, study harder, strive to improve my overall quality and work skills, devote myself to work with a new mental state, and make my due contribution to the development of the company. . Year-end summary of insurance claims 3

I just joined the company not long ago. During this period of hurried days, based on my understanding and understanding of the company, I learned a lot of professional knowledge about insurance claims. . It has benefited me a lot, so that I can clearly see that I still have many shortcomings, what I don't understand, and the lack of professional knowledge. In order to complete my work better, I should study hard and use it to innovate and enterprising. Continuously summarize work experience, use strengths and avoid weaknesses, and improve one's business skills. The work situation is summarized as follows:

1. Work report

I think it should focus on goals , implement the plan, pay close attention to business work, implement the plan early and take practical measures. When formulating the annual tasks, we fully consider the optimization of insurance structure and business underwriting quality, further clarify the assessment methods, and use the comprehensive loss rate as an important data for year-end assessment. Seize the auto insurance market, increase the development of new projects and new projects, and resolutely discard "junk premiums".

This year, we have made stabilizing auto insurance and corporate property insurance, and expanding the new car market and new engineering and new projects our top priorities. On the basis of grasping the number of business, we must resolutely discard the "junk" business that has repeatedly maintained and lost money. In response to these situations, we fully mobilized, unified our thinking, formed a joint force from top to bottom, and faced the difficulties. Make sure everyone is responsible.

Survive in competition and promote development in competition. Use decentralized business as a breakthrough to increase market share. Pay close attention to improving the quality of claims settlement and disaster and loss prevention. Adhere to the principle of seeking truth from facts and "quick, timely, accurate and reasonable". As long as we receive a report, no matter how big or small the accident is, no matter day or night, we will always rush to the first scene, have first-hand information, strictly follow the quick compensation process, and provide customers with the convenience we can.

First, we insist on double-person inspection, double-person damage assessment, cross-commitment, limited time compensation, and continuous improvement of service quality.

The second is to adhere to the 24-hour duty system to further improve service levels.

The third is to strengthen assessment and increase supervision.

The fourth is to actively carry out disaster prevention and loss prevention work. Adjust business ideas, strengthen innovation awareness, and improve company efficiency.

2. Personal work impressions

After entering a new job, after a short period of exercise, I have a deeper understanding of this job. Everyone has different understandings and feelings about work or career, and I am the same. For me, I usually grasp my own thoughts from two angles.

The first is mentality. To paraphrase Milu’s words, “Attitude determines everything.” Only with the right attitude can we use the right methods, find the right direction, and achieve the right results. Specifically, my attitude towards work is to choose what I love and then do my best for what I love.

I have always believed that work should not be a task or a burden, but should be a kind of fun and enjoyment. Only when you become interested in it and fall in love with it can you fully appreciate it. The joy in it. I believe that I will find the joy of my work in the hard exploration and discovery of this business, and only then can I do my best for it without reservation. It can be said that only if you know how to enjoy your work can you know how to succeed, and you must not force yourself during this period.

Secondly, there is the issue of ability, which can be divided into professional ability and basic ability. I can use a simple example to illustrate my understanding of this issue: for a camel, its professional abilities determine its ability to survive in the desert environment, while its basic abilities include adaptability, endurance, natural alertness, etc. , determines how long it can survive in the desert environment.

Specific to people, professional ability determines your suitability for a certain job. Basic abilities, including self-confidence, collaboration ability, ability to take responsibility, adventurous spirit, and development potential, etc., will directly determine the success of the job. vitality. A person who is successful in career must be a person who can coordinate the development and operation of the two abilities well.

3. Work Goals

In my future work, I will redouble my efforts to learn professional knowledge, master more business skills, and lay a solid foundation for future work. In terms of style, we can abide by rules and disciplines, unite colleagues, be pragmatic, optimistic and progressive, and always maintain a rigorous and serious work attitude and meticulous work style, be diligent and hardworking, and bear no complaints.

Carry forward the fine traditions of hardship, simplicity, thrift and hard work, and willingness to help others in life, always be honest, work diligently, live a hard-working and simple life, always keep in mind your responsibilities and obligations, and be strict Ask yourself to do your best to complete the tasks of your job.

IV. My own summary of my job position

I will make up for my shortcomings and learn lessons in my future work. Work hard to do a better job. I am strict with myself in my work, abide by various rules and regulations, strictly enforce myself, position myself in the right place, and always maintain a "modest, cautious, and self-disciplined" work attitude. With the care and training of my leaders and the help of my colleagues, I always work diligently. Study, be proactive, strive to improve yourself, always work diligently, complete tasks seriously, and perform your job responsibilities well. Stick to your ideals and strengthen your beliefs. And continue to strengthen efforts to improve planning self-learning ability!

With the deepening of our work and the expansion of new work content, it can be expected that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and broader. To this end, I will work harder, study harder, strive to improve cultural quality and various work skills, and make due contributions. In the future, I will devote myself to work with a new mental state, study hard, improve work efficiency, and become proficient in professional skills. Actively respond to the company's measures to strengthen management, abide by the company's rules and regulations, and do one's own job well. Year-end summary of insurance claims 4

Time flies so fast, and one year has passed in the blink of an eye. Time cannot wait for us. During the six months since I joined BOC Insurance Jiangxi Branch, I have received a lot of help from everyone. Now I will report on my work status this year:

The claims adjustment position is A very tedious position. It is the final step in the entire claims process. This is a job that requires patience and care. Regarding my work, I have gained and lost, and what I have done is not perfect enough.

1. Completion of the claim settlement case: After the customer appears to report the case, the on-site inspection is completed, the customer hands over the claim materials, enters the loss into the new system after determining the loss, transfers to the price verification post, completes the adjustment, and the leader approves and signs , can be transferred to the Finance Department for remittance. As of December, more than 2,000 settled compensation cases have been settled. And through the efforts of all departments of the claims department at the end of the year, the settlement rate of settled cases was successfully increased from 70 to more than 85, completing the task of the claim settlement rate of the branch issued by the head office.

2. Notify customers of timely settlement of claims to increase case closure rate: Notifying customers takes a lot of time. When telling customers how much compensation will be paid per day, most of them need to explain the specific compensation items and tell them what is needed. Procedures, what materials are still missing? Because every case is different and every customer is different, there are many customers who disagree with the compensation price. It is common for customers to be angry and incomprehensible. We can only patiently explain to customers one by one and communicate well with them. , to avoid unnecessary troubles, problems that cannot be solved will still exist. Only by calming the customer's emotions in a timely manner and informing the insurance company of the terms, such as excluding deductibles, 300 yuan is absolutely deductible, etc.

3. Case sorting and archiving: After the compensation for a case is completed, the auto insurance claim files need to be sorted and sorted according to the case report, and the names must be filled in. Each case has different materials, different thicknesses, and different time requirements. After each case is arranged in order, use a binding machine to punch holes. After punching the holes, use binding thread to thread each case together, and then use a hand stick to paste the back file cover of the case. Classify the insurance types as required, then sort them by claim number, put them in file boxes, mark the file numbers clearly, and then file them in the file cabinet. for future inspection and file search.

All in all, the claims position reflects the company's image and is the company's external service window, so whether it is answering a phone call or greeting someone, I always pay attention to my words and deeds, and do not be affected by my own fault. to the image of the entire company. Only by doing your best, promoting team spirit, strengthening coordination and cooperation between various positions, and enhancing the collaborative potential of the company's employees can we promote the overall development of the business. Once again, I would like to thank all my new and old colleagues, and my leaders for their tolerance and guidance. In my future work, I will work hard to cultivate myself into a person who is dedicated, adaptable, independent, has a correct outlook on life, and is full of enthusiasm. Qualified employees who are energetic and idealistic. "The value of life lies in dedication." On the way forward in the future, I will continue to dedicate my blood, wisdom and youth to the insurance business of our company based on my passion and enthusiasm for BOC Insurance Company.