How to mediate conflicts and disputes

There are many qualities required to deal with conflicts and disputes, the most important of which is calmness, because both parties to conflicts and disputes are not calm, and as a leader, you must be calm when handling them. Only by being calm can you control the situation, develop power and correct judgment, and remember not to participate in their quarrels. You must form a fair and just image in front of them, make the other party have an affinity for you, win their trust, and help solve the final problem. Set the foundation for resolution.

2. Types of conflicts and disputes

. There are many kinds of conflicts and disputes. In terms of quantity, there are contradictions between a single entity and a single entity, a contradiction between a single entity and many entities, and a contradiction between many entities and many entities. From the perspective of the contradiction system: there are internal contradictions and external contradictions. In terms of the nature of contradictions, there are contradictions among the people and contradictions between ourselves and the enemy. There are many ways to distinguish conflicts, and each method of dealing with conflicts has its own emphasis. We must remember that the conflicts and disputes we talk about daily are internal conflicts among the people and can be resolved through mediation. You must not deal with them in the same way as you treat enemies. What can only be done? It will complicate the contradictions and is not conducive to resolving them. It will only make the situation more and more difficult to resolve.

3. Principles for handling conflicts

4. Methods for handling conflicts and disputes

There are many ways to deal with conflicts and disputes. Based on past work experience, they can be summarized into five methods: 1. Divide and resolve. This means that the parties to the conflict and dispute should be separated first and then resolved. We must be good at grasping the main contradiction or the main person, and achieve our goals through him. 2. Control and guide. It means to control the situation and then deal with it. In specific work, the party that is going to solve the problem is asked to speak to the representative, and then ask other people if they have anything to add. After everything is finished, a comprehensive speech is made to explain the method of solving the problem, but be sure to remember when you spoke. , control not to let others interrupt. If someone speaks, let him speak. After he finishes speaking, you can speak again. Be sure not to let others interrupt. Let them understand what you mean so that the problem can be resolved reasonably. 3. Harmonize and harmonize. It means coordinating multiple units and people to resolve conflicts and disputes. In the process of resolving conflicts and disputes, we must be good at negotiating with relevant units, organize all relevant units to use their wisdom, and work together to solve problems. 4. Solve it in person. It means giving the other party the feeling of being a relative, in order to facilitate the solution of the problem. In specific work, we must carefully investigate the specific situation and make mistakes on our own side. We must be good at admitting mistakes and win their trust. Then come up with reasonable solutions. 5. Rule by law. It means using legal weapons to solve problems. In specific work, using legal weapons to solve problems is one of the solutions. Because not all problems can be solved by law, and not all conflicts and disputes can be solved by mediation. Be good at using different methods to solve different problems.