What are the gesture etiquettes?

What are the types of gesture etiquette?

What types of gesture etiquette are there? Gestures, as a type of body language, can express our emotions and attitudes very intuitively, and can also assist us in speaking. Below, I will share with you an article about the types of gesture etiquette. Let’s learn about it together. What are the types of gesture etiquette? 1

1. "Please come in" gesture

When guiding guests, reception staff should use both words and deeds. In the restaurant etiquette training, first softly say "please" to the guests, and then use the "horizontal" gesture, with the five fingers straight and together, the palms naturally straight, the palms facing upward, the elbows bent, and the wrists low and elbows. Using the elbow joint as the axis, lift the hand from the front of the abdomen and swing it to the right to the front of the body. Do not swing the arm to the side of the body or behind the body. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, the other hand is hanging down or behind the back, looking at the guests with a smile.

2. Forward Swing Pose

If your right hand is holding something or holding the door, and you want to make a "please" gesture to the right to the guests, you can use the forward swing pose. , fingers together, palms straight, lift from one side of the body from bottom to top, with the shoulder joint as the axis, bend the arm slightly, reach the height of the waist, then swing it from the front to the right, swing it to 5 cm away from the body, and Stop when no further than the torso position. Look at the guests, smile, or put your hands in front of you.

3. "Please go forward" gesture

In hotel etiquette training, when guiding guests in the direction, you can use the "straight arm" gesture, with your fingers straight and together, and your palms slanted Upward, lift the bent elbow from the front of the abdomen and swing it in the direction it should go. Stop when it reaches shoulder height and the elbow joint is basically straight. It should be noted that when pointing the direction, the body should be turned sideways to the guests, and the eyes should take into account both the direction pointed and the guests.

4. "Please take a seat" gesture

When receiving guests and asking them to take a seat, use the "slanting" gesture, that is, use both hands to hold the back of the chair to pull out the chair, and then use your left hand to Or the right arm can be raised from the front, with the elbow joint as the axis, and the forearm swings from top to bottom, so that the arm forms a diagonal line downward, indicating that guests are invited to take a seat.

5. "Everyone, please"

When there are many guests, the "please" can be expressed with a larger movement, using the arms swinging horizontally. Lift your arms forward and upward from both sides of your body, bend your elbows slightly, and swing them out to both sides. The arm pointing forward should be raised and straightened, while the other hand should be lowered and bent.

6. "Introduction" gestures

When introducing others, gestures should be elegant. No matter which party is introduced, the palm should be facing up, the back of the hand facing down, the four fingers together, the thumb open, the palm basically raised to shoulder height, and pointed at the party being introduced, with a smile. In formal occasions, you are not allowed to point or pat the shoulder or back of the person being introduced.

7. Applause

When applauding, tap your left palm with your right palm to express cheers or welcome. A palm-up gesture indicates sincerity and respect for others, while a palm-down gesture indicates lack of candor, lack of sincerity, etc.

8. Raise your hands in greetings

When raising your hands in greetings, you should face the other party, extend your arms, and palms outward. Do not bow indiscriminately.

9. Wave goodbye

When waving goodbye, you should: stand up straight, look at the other person, extend your arms forward, palms outward, and wave left and right.

10. Passing and receiving objects

When passing and receiving objects, it is better to use both hands (at least with the right hand), hand it in the hand, and take the initiative to step forward (take the initiative to approach the person receiving the object, sit down You should stand when doing so) for easy picking up. What are the types of gesture etiquette? 2

A detailed introduction to gesture etiquette

1. The "please" gesture

The "please" gesture is often used in sales work Arrived. When making the "please" gesture, based on the standard standing posture, lift the hand from the side of the body to the front of the lower abdomen and draw gracefully in the indicated direction.

At this time, the five fingers should be close together and the palms should be upward. The angle between the upper arm and the upper body should be about 30°, and the angle between the elbows should be between 90° and 120°. At the same time, the salesperson should look at the customer with kind and gentle eyes and say something "please". For example: "Welcome, xxx, please follow me."

2. Guidance gestures

In the sales process, guidance gestures are often needed. Use your palms during the guidance process, and ask for the palms to be upward, because the gesture with the palms upward has the meaning of sincerity and respect for others.

When making a guidance gesture, the salesperson can stand next to the object or road being guided, extend his right arm naturally, fingers together, palm upward, palm and horizontal plane at an angle of 45°, fingertips facing the direction to be directed direction. Extend your arms around your elbows. When indicating the direction of the road, the height of the hand should be approximately waist-high. When indicating an object, the height of the hand should be determined according to the object. It is sufficient that the forearm, palm and object are in a straight line. Whether you are pointing to a person or an object, you cannot point with your index finger.

3. Applause gesture

Applause is generally a polite gesture that expresses welcome, congratulations, praise, thanks, etc. There is also a lot of knowledge involved in applauding, and it is not as simple as clapping with both hands. The standard action for clapping is to tap the palm of your left hand lightly with your right palm.

The degree of applause depends on the situation at the time. Depending on the circumstances of the applause, it can be divided into three levels of applause:

The first is a social applause, with small movements, a relatively soft sound, and a short duration. It is mainly polite. Expression;

The second type is more exciting and comes from the heart, generally the movements are larger, the voice is louder, and the applause is warm;

The third type is more fanatical' , showing that the mood is uncontrollable.

However, when applauding, you need to pay attention to some things:

(1) Pay attention to the timing of applause

The timing of applause is also very important, and sales staff must Applaud when you should, and don't applaud when you shouldn't.

(2) Don’t use words to cooperate.

Try not to use words to cooperate when applauding. That is a very uncultivated performance.

(3) Don’t wear gloves

Don’t wear gloves when applauding.

4. Hand-raising gesture

On many occasions, such as in some meetings, sales staff need to make a hand-raising gesture. Raise your hands to express greeting or approval. To raise a hand, the arm is gently extended from bottom to top, sideways and upward. The arm can be fully straightened or slightly bent. Pay attention to extending your palms when greeting, with your palms facing outwards toward the other person, your fingertips pointing upward, and do not swing your arms back and forth to the left or right.

5. Farewell gesture

Sales staff need to wave goodbye when saying goodbye. At this time, the body is required to stand up straight and not to sway or move around. Stretch your arms up and forward without stretching them too low or bending them too much. With your palms facing outward and your fingertips facing upwards, wave your hands left and right when using one arm. When saying goodbye with both hands, wave both hands from the outside to the inside at the same time. Do not shake up and down or do not move. Look the other person squarely in the eye and don't look around or have your eyes wander.

Things to note when using sign language

1. Moderate amplitude

Generally speaking, it is required that the amplitude of the gesture should not be too large, but also do not be timid. Requirements:

The upper limit of the height of the gesture generally does not exceed the other person’s line of sight;

The lower limit of the gesture is not lower than your waist;

The range of the left and right swing of the gesture should not be too large Width, should be on the chest or right side.

2. Moderate frequency

When talking to customers, avoid gesticulating too much. Generally speaking, gestures should be few rather than too many, as long as they express your thoughts and feelings appropriately. Because too many gestures can give people the impression of pretentiousness and lack of cultivation.

3. Avoid impolite and indecent actions. What actions are impolite or indecent? For example:

When talking to customers about yourself, do not point your fingers at yourself. You can press the tip of your nose on your chest with the palm of your hand;

When talking to customers about other people, if such a person is present, you cannot point your finger at this person, and it is even more taboo to point at people behind their back and other impolite things. Behavior;

When receiving customers, avoid actions such as grabbing hair, fiddling with fingers, lifting wrists to look at watches, picking ears, picking noses, picking teeth, biting nails, playing with accessories, pulling on clothes sleeves, etc.

These actions may seem small, but they can be very offensive.

Extended reading - Differences in gesture etiquette between China and foreign countries

Gestures are one of the body languages. Gestures have different meanings in different countries and regions. When using hand gestures to express numbers, the Chinese extend their index finger to express "1", while Europeans and Americans extend their thumbs to express "1"; the Chinese extend their index and middle fingers to express "2", and Europeans and Americans extend their thumb and index finger to express "1". 2", and extend your middle finger, ring finger and little finger in sequence to express "3", "4", and "5". Chinese people can use five fingers of one hand to express the numbers 6 to 10, while Europeans and Americans need to use two hands to express 6 to 10. For example, spreading the five fingers of one hand and adding the thumb of the other hand is " 6", and so on. In China, extending the index finger and bending the knuckle forward means "9", but the Japanese use this gesture to mean "stealing". The Chinese gesture for "10" is to clench your right hand into a fist. In countries such as Britain and the United States, it means "good luck" or a close relationship with someone.

Stretch out one hand and place the index finger and thumb in a circle. Americans use this gesture to express "OK", which means "praise and promise"; in India, it means "correct"; in In Thailand, it means "no problem"; in Japan, Myanmar, and South Korea, it means "money"; in France, it means "insignificant" or "worthless"; Buddhists in Sri Lanka make the same gesture with their right hand and put it under their chin chest, and at the same time bowing the head slightly to express the hope that the other party "take care of yourself"; in Brazil, Greece and Sardinia, Italy, it means that this is a disgusting and dirty gesture; in Malta, it is a silent and Vicious curse words.

Chinese people often raise their thumbs straight and curl the other four fingers to express appreciation; raising their little fingers indicates contempt. The Japanese use their thumb to mean "old man" and their little finger to mean "lover". In the UK, giving a thumbs up means blocking the road and asking for a ride. In countries such as Britain and the United States, the "V"-shaped gesture means "victory" and "success"; in Asian and African countries, the "V"-shaped gesture generally means two things or two things.

In Europe, people are accustomed to greeting each other with their hands. The formal way is to extend your arms, palms outward, and move your fingers up and down. When Americans say hello, they wave their whole hand. If in Europe, waving the whole hand means "no" or "no". In Greece, waving one's whole hand is an insult to others, which will cause unnecessary trouble.

In short, when communicating with people from different countries, regions, and ethnic groups, you need to understand their gesture language to avoid making jokes and causing misunderstandings.