Small flying fish product experience report

First of all, I would like to thank the leaders for their applications and the small flying fish products provided by the company. This article is written from the perspective of an ordinary user. On the one hand, experience the company's products and have a deeper understanding of the voice function; On the other hand, cultivate and improve their own product thinking. Please correct me if there is any improper analysis.

Experience environment:

Hardware: flying fish T 1

Software: Little Flying Fish App (1.0.21.1081)

Equipment 1: JAC Ruifeng S2

Device 2: 2:iPhone 6(IOS 10.3.3)

Time: 20 18. 1.8

Product description:

Yu Xiaofei's in-vehicle intelligent voice assistant is an in-vehicle intelligent hardware developed for the automotive aftermarket. It applies Iflytek's world-leading intelligent voice and artificial intelligence technology, combined with more than ten years' research and development experience of vehicle-mounted intelligent voice control system in iFLYTEK Automobile Division.

Product features:

Poor eyesight, even no screen interaction.

Bring new intelligent voice interaction methods to car owners.

Smart cars do not need to be modified in a lightweight way.

Slogan: "Flying fish walk together, accompanied by safety"

Target users:

Owners without central control panel

Car owners who need to use a full voice voice-activated AI assistant

User requirements:

Basic requirements: voice navigation-voice wake-up anytime, anywhere and navigate to the destination.

Expected demand: free listening-listening to and playing programs and music without traffic in the App.

Stimulate demand: body control-voice control opens and closes the air conditioner and windows in the car.

Product structure diagram:

Main functions:

Global voice control

High speed active noise reduction

Tailless flow

Cloud Electronic Dog+Customized Gaode Map

Subtitle Interesting Chat Partner

Massive program music library

Bluetooth phone

Product positioning:

Provide intelligent experience service for 1 100 million car owners.

A knowledgeable person on the console.

Fourthly, functional experience analysis.

1. Global? -(Free) Wake-up

Wake up the flying fish by saying "flying fish", "Hello flying fish" and "Hello flying fish". The author tested the car when the car was stationary, driving normally and listening to music loudly, and woke up 30 times intermittently in 5 seconds, and got the following data:

As can be seen from the above data, the recognition success rate of small flying fish in the actual experience process is still very high, and the environmental noise reduction control is not bad, and the recognition success rate is about 86%.

I often forget about waking up, so every time I execute an order, I will inadvertently shout "Hello, Flying Fish". So a bug was also found in the deliberate test. In a single scene, such as listening to songs, you can always stay awake. If you temporarily access the mobile phone or navigation at this time, the scene will be interrupted without being awakened.

Suggestion: the technology of noise reduction in the car should be improved, otherwise it will affect the first user experience and the subsequent voice function will not be connected at all. In addition, the wake-up-free is not thorough enough, and it is not attracted to it when used. This should be enlarged to enhance the experience, otherwise the presence of this function will be weak.

2. Global? -? State feedback

There is audio feedback when connecting small flying fish.

When you connect the power and talk to Bluetooth, it is blue.

When you wake up the flying fish, it is green.

Red when the statement is wrong or not understood.

The electronic dog will continue to broadcast when the screen is turned off.

Advantages: the above state feedback is still in place, full of emotions, and interactive feedback is timely. Although it is the first time to use this product, it is enough for users to feel that it is a scientific and intelligent product.

3. Cloud electronic dog+navigation

During driving, many users rarely touch mobile phones, and mobile phones and small flying fish are also off-screen. At this time, when voice navigation arrives at the destination, it is impossible to know the time required for each route before starting navigation. You must light up your mobile phone to see it.

Suggestion: The navigation process is convenient, and the instruction recognition is fast and accurate. One thing to note here is that navigation can also broadcast route congestion and required time by voice without users looking at the screen.

4. Bluetooth phone

When you connect the mobile phone, you can't wake up the flying fish, so you can't set the volume (you need to change the volume of the car manually)

When the phone is connected, the noise is loud, which affects the call quality.

Suggestion: If there is no song in Xiao Fei at present, the empty radio station 102.3 will hiss occasionally, but it is not easy to tune the car radio station, otherwise Xiao Fei will need to re-tune the frequency. As users, we should use small flying fish more simply and efficiently, and still listen to local radio stations.

5. Radio and music listening

When the small flying fish is awakened, it supports the saying of "pause" and "stop playing". Other commands can be recognized normally (when the music is playing, wake up the small flying fish and say pause, and the song of 1s will continue to play).

In wake-up free state, only "stop playing" statement is supported. I can't seem to understand the command "speak louder" (when music is playing, stop playing directly when you say pause, without waking up)

Listening to any songs and channels is directly charged for traffic. For example, a song is 3 minutes and 3 meters, and it takes 60 minutes to go one way, and finally it costs 60/3 * 3 = 60 meters. This is still a big traffic fee for office workers.

Advantages: speech recognition is more accurate. Programs and music libraries are also very strong, especially the cooperation with QQ music. Just say "little flying fish, I want to listen to XXX", and you have all the songs you want to listen to.

Suggestion: In the two states of command to wake up the flying fish and not to wake up, the support for sentences is inconsistent, which makes users feel uncomfortable. Saying different commands to a state will affect the driving mentality, affect the use experience and confuse the user's use mode. Because I don't know what to say, the success rate of recognition is relatively low. It is suggested to fix these problems and make the statements consistent.

6. Interesting chat

Say, "Fuck you." It replied, "Don't think that you know me well, so I won't turn my face."

Say, "Do you need to bring an umbrella tomorrow?" . It replied, "it's x degrees today."

Say "other chat words." It replied, "I don't know what this is."

Suggestion: Through simple dialogue, we can find that Xiao Feiyu's AI dialogue engine is still relatively poor, with a small vocabulary, and can only provide very simple and blunt daily reminders. Have a good chat. Chatting always gives people a feeling of mental retardation. It is suggested that the small flying fish team optimize the dialogue engine (tinkling speakers are very powerful at this point).

7.UE and UI experience

1. Connection Settings

To open the App, you need to jump to the system interface, connect the small flying fish Bluetooth, and then return to the App to set FM FM consistency. The connection process is divided into two steps, with jumps. This process is a bit cumbersome, and the interface is not friendly when displaying large paragraphs directly, which makes the smart assistant more blunt. As a user, there will inevitably be resistance.

Suggestion: design a guidance prompt when connecting the small flying fish to the app, or broadcast how to connect by voice when connecting the small flying fish to the power supply, so as to enhance the emotional experience and avoid the user's resistance. It can be changed to: Click the Bluetooth button (to) in the app to pop up the mode, and complete (to) the confirmation in one step.

2. Start page

With the main color of blue-green as the background, the processing method intuitively embodies the first feeling of the product, the scientific and technological color and the intelligent control center. People feel mature, safe and reliable.

Suggestion: Add slogan to the startup page to enhance brand impression and enhance users' understanding of products.

3. Main interface

For the main interface of the voice-controlled App, the color matching layout of the main interface can only be said to be quite satisfactory, not stunning and impersonal, similar to most similar apps on the market.

Suggestion: The improved space is to remove the voice buttons that occupy a large space in the driving scene and enlarge the common functions on the home screen. Now the buttons on the bottom bar are not fixed, but only appear on the home page, so the design can be better optimized.

User comments are taken from some representative comments of Baidu Post Bar Iflytek Bar and JD.COM, and the following points can be roughly seen through randomly selected comments:

The average user rating is about two and a half stars.

As a post-market product, it is small in size.

The body control that can't be achieved basically is compared with chicken ribs.

The wires are messy and the connection setting is troublesome.

Knock-knock driving, Yilian driving assistant, ZTE driving assistant (this module will be supplemented after full experience in the later stage).

The industrial appearance and first-line lighting color of the product are still very scientific and attractive. However, the long wire really affects the beauty of the center console, and adding a USB charging cable is even more chaotic. This situation should be even more unacceptable to users. Moreover, because the center console is covered with a layer of soft cloth for sun protection, there is no place to stick and fix the small flying fish. Considering that the product is light, it is suggested to increase the installation mode of suction cups for users to choose.

Electronic dog+navigation has good overall effect, accurate identification and quick response. Screen-less interaction can be achieved in normal driving scenes, but if the scene is refueling, eating, etc. In the process of driving, users want the UI interface to provide a big picture and detailed introduction, so that the owner can clearly know where to go and how much it costs. The voice interaction experience during driving is still relatively blunt.

In the connection mode of small flying fish, it is more complicated and troublesome to get more feedback from users. It is recommended to connect with the operator to integrate the wifi function. First, you can enjoy the in-car wifi by purchasing members to solve the problem of listening to songs and program traffic consumption; Second, open the data interface of personal information and provide more big data for car owners after the layout of iFLYTEK in the future. In the future, the connection mode was changed to wifi ++ Bluetooth dual-mode connection, which saved all kinds of troubles and improved more efficiency.