Summary report of logistics management

Part I:

The office logistics work is complicated. With the rapid economic development in our region, the government has further expanded its office logistics functions and demanded higher and higher office logistics support.

Summary of logistics service work. In the past two years, our bureau has insisted on "establishing a learning organization" as an important starting point, inspired the innovation of ideas by learning, promoted the change of work style by learning, and promoted the improvement of efficiency by learning, making the overall work strive to achieve "scientific management, socialized service and legal guarantee" and achieved certain results.

1. Promote the construction of learning institutions and constantly improve the overall quality of logistics institutions

In order to create learning institutions, our bureau has taken the forms of learning theory, listening to reports, watching development and talking about experience, closely combined with its own reality, and earnestly carried out the "three stresses" activities, which effectively promoted the change of work style and ideological concept of the institutions.

First, we should change our concepts and enhance our service awareness. According to the traditional logistics concept, the agency affairs administration is the "big housekeeper" of the agency, and its main responsibility is "management", which leads to more logistics affairs and less work, and the logistics work is very passive. We closely follow the reality of institutional logistics reform and development, make clear the orientation and development direction of institutional logistics function, and put forward that service is the bounden duty of logistics department and the foundation of establishing a bureau; The second is to reduce expenditure and increase income while improving services. Strengthen cost management, and all expenditures decreased by 5% year-on-year; Strengthen management, the turnover and profit of the bureau's business units increased by more than 1% respectively.

The second is to cultivate quality and improve the overall image. In the past two years, in accordance with the spirit of the implementation of the idea of building a learning institution in the district, we have worked out the annual activity plan of building a learning institution in the bureau at the beginning of each year, carried out the quality construction of all staff, strengthened the study and education of employees, changed our thinking and work style, and improved the political thinking and professional quality of the logistics team through issuing documents, organizing learning, on-the-job training and post inspection education. On the study day, all the staff of our organization bureau studied, discussed and educated political theories such as "Theory of Three Represents", "China's WTO Entry Report" and "xx Report", held a special lecture on "Keeping pace with the times and adhering to the advanced nature of * * * party member", and implemented professional training for electricians, file management and personnel management. At the same time, in view of the characteristics of many posts and personnel in the bureau, middle-level cadres were organized to inspect each post in the bureau in batches at the same time, to check whether the personnel were on the job, to check the work situation: whether the attitude was enthusiastic and whether the service was in place, etc., and to inform the inspection situation, analyze and educate the existing problems. Through study and education, the overall cadres and workers have obviously improved their thinking, made significant progress in politics, changed their style of work and strengthened their discipline.

The third is to improve the system and promote the standardized operation. On the basis of grasping infrastructure and establishing rules and regulations, our bureau further improves the system and standardizes procedures, so as to handle affairs according to rules, procedures and responsibilities, and do a good job in logistics service management of district-level organs with high quality and efficiency. Formulated the "Appraisal and Reward Opinions on Saving Expenditure and Generating Income", decomposed the targets of saving expenditure and generating income, and made clear the tasks and responsibilities of saving expenditure and generating income, the contents and standards of evaluation of each department. Revised the "Wujin Hotel, Xinyuan Hotel Economic Responsibility Assessment Method" and "Government Shopping Mall Assessment and Reward Method", linked the bonuses of hotels and shopping malls with quantitative economic indicators, and established the concept of giving priority to benefits. The revision of the "Regulations on Warehouse Management" further standardized the procedures for goods entering and leaving the warehouse and warehouse management. It has also formulated systems such as the Measures for the Administration of Telephone Fees and the Supplementary Provisions on Outpatient Reimbursement. At the same time, we insist on the implementation and implementation of the previously formulated system. Adhere to the "post responsibility system" to clarify job responsibilities, so that everything is managed and implemented; Adhere to the "service system" to clarify the requirements of logistics management and service, and improve the quality of work; Adhere to the "first question responsibility system" to optimize the service environment and facilitate the masses to handle affairs.

Second, promote the construction of learning institutions and constantly innovate the logistics work ideas of institutions

The XX report points out that "innovation is the soul of a nation's progress, the inexhaustible motive force for a country's prosperity and the source of a political party's eternal youth". How to keep pace with the times and how to improve logistics services in our organs lies in innovation, which is the driving force for development. In the process of establishing a learning organization, our bureau has continuously explored new working ideas. Focusing on the key points of our work, we actively extend from "point innovation" in service windows such as canteen, greening and VIP reception hall to "line innovation" in logistics service team, so as to achieve "surface innovation" in comprehensively improving service quality and satisfaction rate.

We have established the idea that government canteens should not only be considered as economic accounts, but not as political accounts. We should do everything possible to make government cadres and workers eat well and be satisfied, and change the previous thinking and practice of "keeping the house at home" and not losing money. Under the guidance of this idea, government canteens carefully prepare menus every week to ensure the reasonable collocation of dishes and reduce the price of dishes, and reduce the price of meat dishes from 3 yuan to 2.2 yuan. At the same time, the investment in the hardware facilities of the canteen was increased, the tablecloth and snack plate were replaced, facial tissues and toothpicks were added to the dining table, and the dining room screen window was installed. In terms of greening management, we have taken nearly one-third of the greening of the administrative center under our own management. Under our careful maintenance and management, the tall fescue lawn that has been planted for seven years has withstood the test of continuous high temperature and climate this year, and still grows lush (the average life span of tall fescue is 5-6 years, and all the tall fescue lawns in the high-temperature construction garden died this year), which even the experts of Jurong Agricultural School said is not easy, which is a miracle; Because the lawn ground is uneven, which affects the greening effect, we learn from the good practice of spreading yellow sand on lawns in Shanghai and other places, and spread yellow sand with a thickness of about 3.5 cm and * * * 3, tons on the lawn to make the lawn smoother and more beautiful; In view of the lack of single green tone in the administrative center, we planted flowers in the square in front of Building No.1 and around the flag altar with reference to the flower planting method of Kunming World Expo Park. In order to constantly change the flower color block shape and achieve better visual effects, we actively explored, from the first inexperienced monotonous TINT to the ever-changing complex geometric shape through computer creation.

In view of the outdated facilities of the government VIP reception hall, we put the work ahead of the leader's proposal. On the basis of visiting and studying the decoration layout of the VIP reception hall of Shanghai International Conference Center, we carefully transformed the VIP reception hall of the district government, and according to the standards of four hotels, transformed the VIP toilet and the toilet on the second floor, which enhanced the government image and was recognized by the district leaders.

In the construction of logistics service team, we have carried out post skill competition in the equipment department. The three teams of water, electricity and heating in the equipment department have conducted skill operation competition and business theory examination respectively in combination with their daily work, and linked the competition results with the year-end bonus distribution of employees, which has produced positive results and aroused great repercussions, and the mental outlook of the staff has obviously improved.

Third, promote the construction of learning institutions, and constantly improve the logistics service support capacity

In accordance with the requirements of "serving the leaders, serving the institutions and serving the staff of the institutions", our bureau starts with the focus and difficulties that the leaders, institutions, cadres and workers of the institutions are most concerned about, overcomes the difficulties, does more practical things, and strives to do practical things well and do practical things well. Specifically, the dining area for district leaders was opened on the second floor of Xinyuan Hotel, which better guaranteed the lunch for district leaders. During the "SARS" period, take the responsibility of the administrative center to prevent "SARS" and ensure safety, and strictly disinfect food, tableware, restaurants and office buildings; Clean and disinfect the new fans and air filters at all levels of the building; Carry out disinfection work twice a day for the government shuttle bus. A large electronic display screen of the administrative center was installed, and management was strengthened to provide services for all departments of the government to release information and slogans. Coordinated and completed the blind spot project of China Unicom customer's mobile phone signal coverage in the administrative center. The routes of some government shuttle buses have been adjusted, which has solved the commuting problem of government staff living in Hutang area. Install the building number plate and the distribution diagram of each unit in a prominent position on the external wall of each office building in the administrative center, so as to facilitate the grassroots to handle affairs in the office. Set up a car wash in the administrative center to provide car wash services for the organs. The fire-fighting facilities in the administrative center were systematically replaced and reformed, and passed the standard acceptance, which more effectively guaranteed the fire safety. The implementation of the renovation of the pipe network in Xianbei New Village will solve the long-standing problems of old water pipe network, large pipe loss and high water fee in Xianbei New Village, and relieve the worries of government staff living in Xianbei New Village.

Due to the leadership's attention and solid measures, our bureau has achieved good results in establishing a learning organization. This year, under the guidance of the spirit of the xx Congress of the Communist Party of China, with the economic construction and social development of the whole region as the center, and around the overall work goal of "one guarantee, two striving and three implementation", our bureau will carry out in-depth activities to create learning-oriented institutions, mainly adopting and implementing the following four measures:

First, pay attention to learning and improve the overall quality.

1. Grasp the study of political theory. In order to make learning not a mere formality and achieve results, we will first start with the study account and adopt the method of "checking, watching and asking" to ensure that learning is truly implemented.

2. Grasp the study of business knowledge. Each department should implement written examination and operation skill competition according to the characteristics of departments and posts.

Second, earnestly carry out the activities of "diligence, honesty and three services".

Continue to carry out the activities of "diligence, honesty and three services", set up a work leading group, formulate a solid and effective activity implementation plan, fully implement the responsibility system for building a clean and honest party style, build a clean and honest logistics cadre team, and better establish a new image of government logistics.

Third, adapt to the times and change ideas.

On the basis of continuously strengthening the staff's awareness of service guarantee, our bureau will focus on establishing five concepts:

1. The concept of saving expenses and covering all expenses. First of all, we will implement all-in responsibility for greening and maintenance funds in the administrative department.

2. The concept of paid use and charging. Charge for the use of water, electricity and electronic display screen in the administrative center of the dormitory in the north village of the county.

3. The concept of keeping up with the requirements of the times. With the rapid development of social economy and the improvement of the living standards of government functionaries, the expectation of logistics services is increasing, and logistics services must keep up with the requirements of the times and do a good job in various services with higher standards. For example, in the aspect of health work, we will further improve the level (implement property management), update the display screen of government canteens, and install air conditioners and telephones for collective dormitories.

4. The concept of striving for perfection.

5. Establish the concept of modern enterprise management system.

Fourth, improve management and strictly implement the system.

1. Implement the 2XX annual work appraisal system. According to the good suggestions and golden ideas of each department, a more perfect and reasonable 2XX annual assessment opinion is formulated, and the assessment is strictly implemented according to the assessment opinion.

2. Explore the implementation of the tool consumption quota system. On the basis of implementing the accounting system for material collection, this paper explores the implementation of the tool consumption quota system.

3. Strictly implement the step-by-step examination and approval system for leave application.

4. Strictly implement the construction examination and approval system for foreign personnel.

Part II:

Under the leadership, support and guidance of the Education and Sports Bureau, township central schools and schools in 2xx, with the help and cooperation of comrades and their own efforts, our school's logistics service has achieved good results. The ultimate goal of logistics work is to serve education and teaching. Under the condition of high-quality service, the number of students dropped out of school reached a record high in 2XX. So far, there is almost no drop-out phenomenon, and there are students who dropped out of school and now return to school. Of course, there is still a gap from the requirements of society, parents, teachers and students. Review the logistics work in 2XX, sum up the experience seriously, find out the shortcomings, and strive to improve the quality of logistics service in 2XX to better serve teaching. It will be summarized as follows:

First, quality service can not be achieved without superior leadership, support and guidance.

(1) Quality service can't be achieved without superior leadership. Under the leadership of superior, 2XX has completed various tasks assigned by superior with good quality and quantity, such as: 2XX annual final accounts, 2XX annual budget, annual report statistics, basic education statistics, monthly financial statements, payment of living expenses for poor boarders, business knowledge training, school building safety inspection and maintenance, food safety, etc.

(2) Quality service can't be achieved without the support of superior leaders. With the strong support of superior leaders in 2XX, the working, learning and living environment of teachers and students in our school has been greatly improved compared with the past. For example, at the beginning of 2XX, superior leaders raised funds to equip our school with tea stoves, which ended the problem of drinking boiled water for teachers and students in our school for many years; In 2XX, the classroom blackboard was partially updated, so that students no longer have low learning efficiency caused by reflection in class; When the winter of 2XX came, the superior leaders raised funds to equip the classrooms and offices of teachers and students in our school with electric heaters, which made them feel warm and comfortable. Of course, our school still needs the support of superiors in the future, such as: the leakage of rain in the office makes the multimedia classroom unable to attend classes normally, and the main branches of our school are aging for a long time, which has many security risks and affects the work and study of teachers and students.

(3) Quality service can not be achieved without the guidance of superior leaders. Under the guidance of superior leaders in 2XX years, the awareness and quality of logistics service in our school have been improved by leaps and bounds. Such as: regular business knowledge training, centralized audit of funds and other forms of training; Taking time out of his busy schedule, he often comes to our school to guide the work, such as the general survey of funds revenue and expenditure, centralized inspection of fixed assets and other forms of guidance; The selection of service stars has greatly improved the service quality of our school.

Second, the help and cooperation of comrades is also a strong support for the logistics service. The president of our school often says that the school belongs to everyone, and the development of the school needs everyone's concerted efforts. With the concerted efforts of all the faculty and staff of our school, the quality of our logistics service has been strongly supported.

(1) In September, 2XX, when the qualification of poor boarders was recognized, our school received a notice from the superior, and immediately held a meeting with all the leaders and members of the teachers' congress under the leadership of President Zhao Wenyan, and then held a meeting of all teachers to arrange the work. All the teachers sacrificed Sunday and went to administrative villages, villagers' committees and some representatives of the masses to make an open, fair and transparent qualification determination and publicize it. With the concerted efforts of all teachers, the party's policy of benefiting the people is put in place, and the party's policy of benefiting the people is well known, making this project a sunshine project.

(2), 2XX years,