Summary of property probation period: 5 words and 7 articles.

Summary of property probation period 1

In recent three months, with the help of leaders and colleagues in the project office, I have learned fine and specialized property knowledge that can't be touched by small companies. The following is a summary of the probation period:

First of all, I sincerely thank the leaders and colleagues for their help, so that I can integrate into the new environment as soon as possible and make my work have a new starting point.

Secondly, through my work during this period, I deeply realized that a big company is a major. There are too many things to learn and adapt to in XX-professional knowledge, corporate culture, personnel relations, and even the original way of working and doing things have to start again. At present, because our customer service manager is on maternity leave, my specific work has not been assigned. I have been assisting other property managers since I joined the company for nearly three months-front desk, dunning fees and other things I can do. Generally speaking, the more involved, the more I feel my lack of property specialization, and the more I need to work hard in the future. As a newcomer, I am trying to learn the strengths of our excellent team. Each of them has different advantages, and I am proud to enter this group. During this time, since I entered the company, I can't say that I have made any special achievements. However, I think that I am conscientious in my work, and I have no lazy behavior in violation of discipline. Although I am a newcomer, I am also trying to keep up with the rhythm of my colleagues. Although my progress is slow, I am making progress.

In retrospect, the company has given me such a good opportunity. If I stay in China Shipping, I will definitely work harder to improve my business and other work-related knowledge. Within the scope of my present position, I am fully familiar with the NC charging system, and I am more familiar with the composition, basic situation, contact information and payment methods of the owners in the community in a short time. Under the premise of knowing too little about my own property laws and regulations, I will seriously accept the company's training, and at the same time, I will read more books on property laws and regulations by myself.

as for the future outlook, do your best in the requirements and training of the company. Being an excellent property customer service is my ultimate goal.

Finally, thank you for giving me the opportunity to join and serve China Shipping. Let me get in touch with the influence of excellent corporate culture, and get a promotion from business to specialty in such a good enterprise. The most important thing is to find the direction of my future efforts. I hope I can pass the trial and let me move on. thank you

Summary of the probation period of the property 2

During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the core values of the company, such as honesty, diligence, realism and innovation, which added new vitality to the steady development of the company. The following is my self-appraisal during the probation period, which is also a summary of my work performance.

at work, my main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. As a property customer service, we should put the owner first and try our best to meet the requirements of the owner. During the period of mastering customer service related skills, it is with such a firm belief that I will be strict with myself and study my business assiduously, and strive to be an expert. It laid a good foundation for the smooth development of my future work.

In study, I strictly demand myself, correct my work attitude, and integrate theory with practice; Thus, I have improved my own strengths and ideological and cultural qualities, including learning to develop good living habits in my life, being full and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having my own good working principles, and being able to live in harmony with my colleagues.

ideologically, consciously abide by the rules and regulations of the property, and insist on participating in every training of the property. I demand positive progress, care for the company's bricks and tiles, and always devote myself to study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition also makes me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

During this period, although I learned some theoretical knowledge from my school, this situation can't meet the needs of my job. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge, etc. At work time, I will learn practical operations and help with small things with my predecessors. At night, I will discuss the work content with my predecessors and talk about the inconvenience of work and my dissatisfaction and my own shortcomings. My predecessors will give me support and spiritual encouragement at work. After a long time of exercise, overcoming and efforts, I will gradually become a qualified employee.

Although it is only a few short months, the gains in the middle are indelible, which is inseparable from the help of the leaders and colleagues of the unit. I always believe that no matter how bright a match is, there is only light as big as a bean. But if a match is used to light a pile of matches, it will burn brightly. I hope to use my bright youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, there are still shortcomings and inadequacies in my work. I will continue to study hard and do my best in the future. We need a spirit of transcendence in our work. I believe that with hard work, we will do better and better.

summary of property probation period 3

during the short and long probation period, I studied the articles of association seriously and strictly performed my personal duties, which reassured the leaders and satisfied the owners. The summary is as follows:

1. Study hard, summarize and improve

When I first entered the company, I was entrusted with an important task as the on-site maintenance engineer in the 1th and 11th districts. Facing so many owners, when I first came into contact with the service profession, I was not familiar with the business, and I was inevitably worried and worried about my work-I didn't know much about many places, which made me feel "interlaced like a mountain" on the one hand, and felt a long way to go on the other.

However, with the concern of leaders and the help of colleagues, this worry soon vanished. When encountering difficulties, everyone patiently taught: whether it was to take the owner to inspect the house, check the problem points of the house inspection list for maintenance, or feedback to inform the owner to reinspect and sign, release the morning meeting, or write letters and send letters, basic etiquette and on-site forensics photo collection, etc., they all got the support of colleagues, especially the front desk information officer, and helped them generously many times.

Everyone knows that I'm new here, and they take special care of me. Every time someone kindly reminds me not to miss it, and even teaches me how to cancel the order and close the problem point ... Everything touches me very much. Philosophers have said that a perfect team is the guarantee of success, and I deeply feel this in the big family of charm.

In order to integrate quickly, I carry a small notebook with me. When my colleagues remind me of something, I write it down on the spot, and then I often look through it to be alert. Always sum up your own shortcomings, learn from others' strengths and improve your professional level. From ignorance to understanding, from beginning to detail, I have been praised and supported by many owners, which makes me very happy and feels that my efforts have been rewarded.

2. Dedication, love of posts and enthusiastic service

Just arrived in the 1th and 11th districts to take charge, which happened to be centralized delivery.

when I took the owner to inspect the house, I seriously answered every question raised by the owner, and explained in detail the planning of the community, the brand of interior decoration materials and the matters needing attention in house maintenance. Make a detailed record of the dissatisfaction put forward by the owner, and distribute the problem points of the house inspection list to all subcontractors for maintenance in time; Inform the owner to reinspect the completed problems and sign the house inspection form.

most owners are satisfied with our service, and our labor is praised by the owners, which also adds a touch of bright color to the xx team.

after the delivery of the house, with the increase of the occupancy rate of the owner, there are more and more problems in repairing. Every time I received a repair report, I quickly went to the scene to check and confirm the non-human damage, filled out the maintenance plan and informed the owner, then sent a bill to the workers to arrange for maintenance in the owner's house, and signed it for confirmation after completing the task. Then I have been responsible for entering the house repair platform to cancel the order and close the problem point in the company's cm network.

Third, handle affairs impartially and treat people sincerely

Sometimes the owners do not pay attention to man-made injuries, such as a flower growing and watering house, which causes the floor to swell and deform. Calling to complain is the quality problem of our materials. In this case, I will explain it after on-site investigation. No matter whether the owner growls loudly or cynically, I will treat it with sincerity.

The Bible says that when other people's anger burns, you can only put it out if you treat it calmly. Most owners will be influenced by our attitude. I believe that if you treat others with a sincere heart, they will put themselves in your shoes. The company's system can't be chaotic. Only if it's not chaotic, others can't make it chaotic.

Fourth, be strict and meticulous, and discipline yourself

Every time you go to the owner's house, whether the owner cares or not, you must wear shoes. It is one thing for people to politely say that "the house is messy, it is not necessary", and it is another thing for individuals to abide by the company system. Once in a maintenance shop, the owner was cheerful and seemed to be a cultural person. When he smoked himself, he also handed it to the construction workers. I resolutely stopped "you can't pick up cigarettes and smoke in the owner's room". The host advised that "the rules are nothing more than human feelings." I replied, "Human feelings are not bad rules." The host laughed, no longer forced, and praised our xx "self-discipline, people always respect it".

5. Love the owner and give timely feedback

With the service idea of "thinking for the owner and taking the owner as the center", after each maintenance, I call to ask if the owner is satisfied and what needs to be improved. Frequent communication with the owners has also enhanced mutual trust and understanding.

Sometimes enthusiastic owners give some small gifts, such as mineral water and snacks. I am deeply grateful, and I will not take it as "it is my job duty to serve everyone." There are also owners who post praises on the charm forum, and even write poems to give each other "a cool and heroic spirit, and it is difficult to solve worries between laughter and laughter ... Love is a thousand minds in Wan Li, who said that women are not as good as men?" So gracious, I can only thank him for his kindness.

although I am young, with limited work experience, I will give full play to the advantages of young people, such as studious, hardworking and energetic, and strive to become an excellent talent and contribute to the development of the company. With the care of leaders and colleagues, I will be more confident to do a good job in maintenance.

summary of the probation period of the property 4

during these three months, with the careful care and guidance of leaders and colleagues, I have gradually adapted to the surrounding living and working environment and gradually entered a state of work through my unremitting efforts. In this process, I want to summarize my work in three stages.

first, the embryonic stage

during this period, I was mainly familiar with the daily work flow. For example, being familiar with the procedures of property rights and land warrants, the consultation and explanation work of the owners, and the maintenance and rectification process of houses are involved in a variety of things with strong randomness. Sometimes they are anxious to deal with several things at the same time, but sometimes they are bored. Moreover, in these matters, there is a lack of superficial hierarchy. Without a full understanding of its inherent attributes, it is difficult to draw a more correct judgment in the first time through intuition, because when receiving each information, there is no clear identification of which is important, which is urgent, which is not urgent, which needs to be conveyed immediately and which needs to be filtered out. These are difficult to grasp without experience and understanding of the overall internal operation of the company.

Of course, during this period, it was the peak of my mistakes, especially in dealing with some things, I lacked certain flexibility and didn't consider some things comprehensively enough, but I gradually improved in my later work by learning from some experienced colleagues. A newcomer like me, who has just entered the company, is full of strangeness and curiosity about everything. So I often chase after engineers or old employees to ask questions, and they can always explain them tirelessly. From it, I learned a lot that I had never learned before. I often communicate with the owners, and I can learn from them what I can't learn in other places, so they have all become my mentors.

second, the growth stage

through the work performance in the previous stage and the guidance of leaders and colleagues, the work in this stage has been adjusted to some extent, and the work has been classified into four categories: daily plan, client department's warrant handling work, owner's consultation and explanation work, rectification process work and owner's negotiation work.

during this period, I helped the department to handle the warrants, the procedures for the owners to obtain the relevant warrants, the materials needed for handling, and the relevant matters needing attention during handling. The consultation and explanation work of the owners is diverse, which makes me clearly see my lack of professional knowledge and the need to improve the service quality. I learn from leaders, colleagues and other relevant departments to supplement my professional knowledge, improve my service quality, satisfy the owners and serve them better. Here, I clearly realize that every owner standing in front of me is the God in my heart, and my duty has become an angel to convey happiness. Dealing with the profession is a hard science and technology, while dealing with people is a soft ideological art. This requires me to grasp both hands and both hands should be hard.

At the same time, this spirit also goes deep into the rectification of the project. Through the rectification of the housing quality by the maintenance team, we must first rectify the problems reflected by the owners as soon as possible. Be sure to rectify in time. Because this problem is easy to affect the owner's living order or home improvement progress. Once the owner stops work, it will bring the loss of construction period and economy, and more seriously, it will affect God's mentality and destroy the happy mood brought by the new house. Once the owner's mood is destroyed, the problem of quality itself is no longer the mainstream, and it has become the top priority of my mission to heal the wounds in the owner's heart. This not only improves work efficiency, but also increases the reputation of the company; Secondly, supervise the rectification construction unit to improve the quality level of rectification. During this period, I went deep into practice with maintenance engineers many times and found out the root cause of housing quality problems, such as: water seepage in aluminum windows, mainly due to the aging of window sealant and glass glue; The door and window splicing is not standardized; The joint of window and wall is not closely connected with the civil part. Another example is: cracks and hollowing of wall cracks, which are caused by insufficient masonry mortar, unreasonable handover treatment of different materials, and irregular decoration and slotting operation; Empty drum is caused by insufficient wall wetting during plastering, too thick plastering at one time and too heavy fine sand content. Through on-site practical work, this can better supervise the construction quality of the construction unit and enhance my confidence.

third, the mature stage

through the constant familiarity and training of the work in the first two months, I have further improved my basic work skills and improved my work efficiency.

at this time, the house has been handed over successfully, but the centralized rectification work after the house was handed over also started immediately.