Clothing inspection requirements for male employees of China Construction Bank

Chapter I General Rules of Conduct for Employees of China Construction Bank

Chapter II Code of Professional Ethics for Employees of China Construction Bank

Chapter III Requirements for Professional Image of Employees of China Construction Bank

Chapter I General Rules of Conduct for Employees of China Construction Bank

Article 1 is to strengthen the construction of professional ethics for employees of China Construction Bank, standardize their work behaviors, improve the overall quality of employees of the whole bank, ensure the steady development of various businesses of China Construction Bank and realize the "China Construction Bank"

article 2 this code of conduct is the guideline that all employees of CCB must follow, it is the standard for evaluating employees' professional behavior and the basis for regulating the internal and external behaviors of CCB employees.

article 3 leaders at all levels of China construction bank should set an example and abide by the code of conduct, and do a good job in the education, training, supervision and assessment of the code of conduct of their departments. The words and deeds of the employees of the whole bank should follow the code of conduct and create a good corporate image of CCB.

article 4 this code of conduct is applicable to all employees of China construction bank, including on-the-job cadres, employees, retired employees and other personnel engaged in the work of the bank.

article 5 the power to interpret this code of conduct rests with China construction bank.

chapter ii code of professional ethics for employees of China construction bank

I. code of professional ethics for leading cadres at all levels of China construction bank

article 1: adhere to principles and strengthen beliefs. Keep consistent with the CPC Central Committee politically and firmly adhere to the correct direction of financial services at work.

article 2 implements policies and acts according to the rules. Consciously implement national financial policies, strictly observe financial discipline, maintain financial order, standardize operations, and safeguard the honor of CCB.

article 3 is democratic in style and strict in management. Fully listen to the opinions of employees, adhere to the principle of democratic centralism and constantly improve the management system.

article 4: abide by the law, be honest and self-disciplined. Lead by example, take the lead in setting an example, abide by the law, and be honest and upright.

article 5: take the overall situation into consideration, unite and forge ahead. Maintain unity, consciously safeguard the prestige of the collective leadership, forge ahead and be brave in innovation.

article 6 be fair and upright, and be frank. The implementation of policies and the handling of official duties should be fair and clear, and rewards and punishments should be appropriate.

article 7 care for employees and unite them. Keep close contact with the masses, care about the political growth, career progress and hardships in life of employees, and fully mobilize the enthusiasm of employees.

article 8: appoint people on their merits. Respect knowledge and talents. Investigate and select cadres in work practice, so that people can make the best use of their talents.

article 9 study hard and be proactive. It is necessary to enhance the sense of competition, keep learning, update ideas, update knowledge and improve management level.

article 1 respect science and seek truth from facts. Adhere to everything from reality, tell the truth, do practical things, seek practical results, and constantly explore and innovate in practice.

II. Basic Code of Professional Ethics for Employees of China Construction Bank

Article 1 Strengthen discipline and implement policies. Earnestly implement financial policies and consciously abide by various disciplines and rules and regulations.

article 2 be honest and upright, resist corruption and prevent degeneration. Consciously resist the erosion of decadent ideas and lifestyles, resolutely oppose the act of abusing power for personal gain and taking advantage of work for personal gain, and dare to fight against various economic crimes.

article 3 be full of energy, dress neatly, and show a good corporate image to the society with a good mental outlook.

article 4: customers first, reputation first. Be trustworthy and act impartially. Keep the promise and keep the letter, respect customers, constantly improve the quality of work and service art, and provide first-class services to customers.

Article 5 Serve with civility and treat people with courtesy. Consciously use civilized language, be kind to customers, be patient and meticulous in service, and show good fashion appearance.

article 6: love the job and the post, and be dedicated and conscientious. Treat the work with a master's attitude, work conscientiously, be loyal to your duties, and be brave in contributing to the business development of CCB.

article 7 unite colleagues and work together. Understand each other, care about colleagues, be helpful, obey the overall situation, and obey the work distribution.

article 8 be vigilant and maintain safety. We must strictly abide by the rules and regulations, establish a sense of prevention, and protect the safety of funds.

article 9 study hard and be proficient in business. Study business knowledge assiduously, master the business skills of this position skillfully, and constantly improve the business level.

article 1 strictly keep secrets and maintain reputation. Enhance the sense of confidentiality, keep the secrets of the state, China Construction Bank and customers, and maintain the credibility of China Construction Bank among customers.

chapter iii professional image requirements of employees of China construction bank

the professional image requirements of employees of China construction bank include the following aspects: appearance, manners, language, discipline, hygiene and service attitude.

1. Dress neatly and look generous

Article 1: Dress neatly. Employees of China Construction Bank should dress neatly when going to work, keep their clothes clean and decent, keep their buttons tidy, and don't open their chests and show their breasts, and don't wear sleeves and trousers. Due to the limitation of climate and office conditions, local banks should make dress codes according to local conditions.

male employees should wear dark leather shoes and socks; Female employees should wear black or white leather shoes and avoid exposing their socks when wearing skirts.

the second hairstyle is generous. Hair should be neat and tidy, with a decent hairstyle and regular shampoo. Do not dye different colors. Male employees don't have long hair; Female employees are not allowed to have weird hairstyles.

article 3 is well decorated. Female employees can wear moderate makeup, no heavy makeup, no long nails, no colored nail polish, no too many dazzling ornaments, and no more than one ring on each hand. Male employees should keep their faces clean, do not grow moustaches, and do not wear colored glasses for work.

2. Be generous and dignified.

First, stand tall and straight. When standing, keep your stomach in and your chest out, and don't bend over. Male employees stand with their feet apart and shoulder-width apart; When a female employee stands, her feet are close together, and her hands naturally droop and cross in front and behind her abdomen.

the second posture is elegant. When sitting, the hips should sit in two-thirds of the chair, and the chest should be flush with the desktop. When writing at your desk, you should hold up your upper body weight with your elbow, with a correct posture and no inclination. Don't lie prone on the table or recline on the chair.

the third rule is to walk steadily. When walking, the body's center of gravity can be slightly tilted forward, the abdomen is closed and the chest is lifted, the head is raised and the arms are naturally swung. When many people walk together, don't go back and forth, and don't be in a row. In case of urgent things, you can speed up the pace, but don't run in a hurry.

article 4: behave in a civilized manner. Do not cut your nails, make up, pick your nose, pick your teeth, dig your ears, yawn, take off your shoes, tremble your legs or stretch in front of customers or in the workplace.

Third, the language is civilized and the words are appropriate

The first language is elegant. Speak with moderate volume and clear sentences, and pay attention to using appropriate language and titles in different occasions.

article 2 in the office and business premises, it is necessary to keep quiet and harmonious, and do not speak loudly or make loud noises.

article 3: promote the use of putonghua in work.

article 4 is elegant and polite in all occasions. When using the telephone, handling business and consulting, the tone is calm, and we insist on using the "cross" civilized language: hello, please, I'm sorry, thank you and goodbye. When answering the phone, you should take the initiative to report yourself to the company-"Hello, China Construction Bank".

Examples of everyday civilized expressions:

(1) When meeting colleagues and customers, they say "Good morning" and "Hello".

(2) When getting help from others: "Thank you".

(3) When asking others to do something or help, please.

(4) When apologizing to others: "I'm sorry".

(5) When others apologize or thank themselves: "Never mind", "Don't mention it" and "Don't mention it".

(6) When saying goodbye to others: "Goodbye".

Article 5 Use gentle and standardized language to colleagues and customers, and don't swear or swear words, and don't call others nicknames or nicknames in public.

Fourth, strict discipline and orderly work

Article 1 Observe labor discipline.

1. Don't cover for duty without authorization, don't be late and leave early, and don't leave the post.

2. Don't gather people to chat, laugh and fight.

3. Do not smoke during official hours and in non-smoking places.

4. Do not eat snacks, do not do private work, do not watch books, newspapers and TV unrelated to work, and do not take up telephone chat during working hours.

5. Don't drink alcohol during lunch break or working hours unless it is necessary for work or reception.

article 2 observe business discipline.

1. strictly observe the discipline of various businesses.

2. Seriously implement various management systems and business operation procedures.

3. It is strictly forbidden to hold back tickets and foreign exchange, unreasonably refuse to pay, etc.

4. It is forbidden to practise fraud and engage in malpractices in the work.

5. Pay attention to hygiene and keep it clean and tidy

Article 1 The environment is clean and tidy. Consciously maintain the environmental sanitation of the workplace, keep the desks and chairs, counters, floors, railings, doors and windows, and equipment clean, so that the working environment conforms to the relevant provisions of the corporate image building of CCB.

article 2 maintain hygiene. No littering, scraps of paper, no spitting.

article 3 is placed neatly. All kinds of office appliances, materials and bills on the desk should be placed neatly.

article 4 is correctly attached. Business announcements or publicity slogans should be neatly posted in the specified position according to the regulations.

six, smile service, warm hospitality

the first bright card to work, accept supervision. All employees of China Construction Bank should wear uniform identification cards and hang them in uniform as required.

second smile service, hospitality. When receiving customers' consultation, business and visit, you should smile, be polite and enthusiastic, and be enthusiastic, sincere and patient with customers.

article 3 treat all customers seriously and sincerely, and treat them equally.

article 4 listen to customers' opinions with an open mind, be patient and tolerant, be reasonable to others, and try to meet reasonable requirements.