When the property management company was taking over a certain second-hand residential complex, Director Wang of the owners committee asked how you can respond quickly in your work?

The property management company should do the following to quickly respond to the owner's needs at work:

The property management company has established a rapid response mechanism command center. After receiving the owner's appeal, the customer service front desk will complete the communication with the owner within 5 minutes. communicate and notify the responsible department to handle it. The responsible department will identify the cause of the problem within 4 minutes after receiving the notification. After the responsible department identifies the cause, the complaint will generally be resolved within 30 minutes. Major problems will be solved within 2 hours. If the problem cannot be solved, the front desk will immediately call the owner to inform the owner. Problems that cannot be solved within 4 hours will be solved within 1 day. If major problems cannot be solved within 1 day, the solution will be notified to the owner on the same day.

The property management company should establish good communication channels with community owners, be responsible for formulating and improving various rules and regulations and preventive measures for its subordinate departments, and guide the property service center in organizing, commanding and handling various public emergencies. Method formulation and practice.

It is necessary to carefully verify various safety accidents and hidden dangers that occur in the property service center, distinguish responsibilities, and put forward suggestions for handling. Guide and inspect the cleaning, sanitation, environmental greening and beautification work of the property service center, and establish and improve effective quantitative management and operation processes for cleaning and greening.