Introduction to units of Shaoxing Funeral Home

Shaoxing Funeral Home was built in 1982 and was formerly known as Shaoxing Crematorium. With the implementation of the "Zhejiang Provincial Funeral Management Regulations", in order to fully implement the cremation system, a new funeral parlor was built on November 1, 1998. The location was also moved from the foot of Xianglu Peak to Guanshan Ao, Jianhu Town, south of the city. The development of a funeral home is not only in terms of hardware, but also reflected in the continuous improvement of service concepts and service standards.

In recent years, the municipal funeral home has successively won the titles of Zhejiang Provincial Grassroots Demonstration Window, Shaoxing City Style Construction Demonstration Window, and Shaoxing City Mass Satisfaction Star Service Unit. Dong Jianhua, director of the municipal funeral home, said that as a window that deals with more than 100,000 citizens every year, it must be excellent in the construction of business ethics and advance in management. In the past few years, the city's funeral parlor has put forward the purpose of "people-oriented, high-quality service", emphasizing that providing good service and promoting harmonious development are important contents and goals of the construction of the business style. With the establishment of "five service awareness" as the core, we strive to create a safe and high-quality funeral home. In the year of funeral services, we actively created a “demonstration window for mass satisfaction”.

Establish “awareness of safe funeral services”. Strengthen the assessment of positions. In recent years, the city's funeral parlor has introduced the "Funeral Parlor Work Assessment and Evaluation Standards", which strictly requires employees through the system. For example, employees who have deducted 300 points within a year will be dismissed, and regular employees will be put on standby, thereby standardizing employees' service behavior and enhancing employees' crisis awareness. At the same time, regular safety meetings are held once a month to conduct self-examination and self-correction, and mobilize everyone to find potential accident hazards and strive to prevent them before they occur. Conduct comprehensive inspections, repairs, and maintenance of the funeral facilities (including cremators and hearses) in the museum every month to improve the equipment's integrity rate.

Establish a "pioneering and innovative service awareness", carry out reservation business, and provide services 24 hours a day. "As long as you make a call, we will do everything" is a convenient commitment to the society, including telephone reservations for cremation. Time, body embalming, plastic surgery and dressing, farewell hall decoration, hearse flower arrangement, etc. According to the different needs of bereaved families, there are two types of cremation furnaces: ash-picking furnaces and ordinary furnaces. The minimum consumption for all cremation procedures is only 690 yuan. There are also mid-to-high-end consumption standards for bereaved families to choose from. In addition, efforts have been made to promote the construction and promotion of ecological cemetery areas. In order to achieve a green coverage rate of 75% in the cemetery areas, 8,000 trees have been planted in the cemetery areas. At the same time, we have actively developed artistic cemetery areas and strived to integrate the funeral industry with science and technology, and to adapt to human nature. service development.

Establish a "civilized and meticulous service awareness". It has printed ethical codes, civilized language, service taboos, etc. for funeral workers, and requires funeral workers to wear uniforms and hold certificates when working. The office conducts irregular inspections twice a week. The inspections are recorded and the office actively provides civilized and meticulous services to the bereaved households. At the same time, a competition incentive mechanism is established to carry out assessment competitions among employees in five aspects including work ethics, high-quality services, safe operations, labor discipline, and environmental sanitation. The assessment results are posted on the wall every month to create a competitive atmosphere at work. .

To establish "a sense of excellent funeral service environment", the municipal funeral home renovated its business hall last year, trimmed and tidied the green lawn in the hall, and watered the flowers and plants regularly by security guards every day to maintain the appearance of the hall. Appearance neat and tidy. Eight "warm reminder" boards were set up in conspicuous places in the hall to remind the bereaved families that our staff are prohibited from accepting "white envelopes"; at the same time, a "Funeral Home Service Guide" was produced to provide free medicines, tea and other services to the bereaved families.

Establish “awareness of special services for disadvantaged groups”. Funeral expenses for revolutionary martyrs, demobilized servicemen, five-guarantee households, and three-free recipients (with valid certificates issued by the civil affairs department) are fully exempted, and a preferential policy of halving the fees for low-income households is implemented. When encountering migrant workers and unnamed remains who really have no ability to pay, they will be cremated free of charge after investigation and verification or certification by relevant units. Last year, the city's funeral parlor reduced funeral expenses by nearly 500,000 yuan for urban subsistence allowance recipients, people in need, and unidentified remains.