How to do a good job of visitor reception

First, to do a good job in government reception, we must focus on the overall situation and further enrich the connotation of reception.

Government reception is an important part of regional soft environment construction, and it is the window and bridge of a region and a city. Therefore, to do a good job in government reception in the new era, we must emancipate ourselves from the old reception concept of simply treating reception as accommodation and seeing off, always adhere to Scientific Outlook on Development, closely focus on the central work of the Party committee and government, serve the overall situation of the work, further enrich the reception connotation and give full play to the functions and roles of the reception department from the new practice and new requirements of reform, opening up and economic and social development. We will provide guests with living security and work assistance to the maximum extent, actively explore the policy effect, information effect, advertising effect, investment effect and emotional effect of reception, constantly promote the new development and improvement of government reception work, and strive to improve the ability and level of reception assistance.

Second, to do a good job in government reception, we should focus on integrating resources and building a "big reception" pattern.

Government reception is a systematic project. A smooth, efficient, coordinated and standardized government reception network is the premise and guarantee for doing a good job in government reception activities. Qiqihar, located on the bank of Nenjiang River, is the second largest city in Heilongjiang Province. It has been built for more than 800 years. There are abundant government reception resources such as historical sites, cultural landscapes, natural attractions and well-known enterprises, but the reception advantages have not been fully exerted. Therefore, to do a good job in government reception, we must further integrate and optimize reception resources, focus on building a "big reception" work pattern of "centralized management, unified management, flexible coordination and efficient operation" in the city, break the fragmented reception work situation, and strive to establish coordination, resource sharing, information exchange and information sharing among departments.

Third, to do a good job in government reception, we must strengthen the construction of standardized operating mechanisms for reception in various places.

Standardization, high efficiency, enthusiasm, thoughtfulness, unity and order are the trend and necessity of the development of modern government reception. Therefore, to do a good job in government reception, we must focus on optimizing the operation mechanism of government reception, start from the source, take system construction as a breakthrough, and unswervingly take the road of standardization construction. The key point is to promote the "three modernizations"; The first is the institutionalization of work. We will improve the system of government reception information collection, government reception information reporting, government dining standards and other business systems, and the management system of staff learning and work discipline, and strive to form a good atmosphere of relying on system management, acting according to the system and managing people with the system. Followed by the operation process. Establish and improve the reception workflow system, including "government reception process" and "catering and accommodation arrangement process", standardize reception procedures, strictly meet reception standards, strengthen service supervision, and strive to achieve clear workflow, proper personnel operation, adequate service quantity and comprehensive spread of all links. The third is service standardization. Taking the "Five Ones" government reception model as the framework, we should highlight the key links and key details of services such as catering, accommodation and visits, actively formulate a standardized service standard system, clarify service standards, refine service requirements, strengthen business guidance and training for receptionists, ensure the unified and standardized implementation of service standards for government reception activities, and actively carry out service competitions such as "zero mistakes in work" and "zero mistakes in service" to promote learning through competitions.

Fourth, to do a good job in government reception, we must focus on service quality and build a boutique reception brand.

Service quality is one of the important evaluation indexes of reception activities. Based on improving service quality, we think we can start from five aspects: First, do a good job in detail service. Realize "seeing the big from the small" and improve the reception effect. The second is to create personalized services. Strive to improve guests' satisfaction with the service. The third is to highlight humanized service. Do a good job in reception with heart and affection, and strive to further enrich the connotation and extension of reception in humanized services such as "family style" and "order style" to improve reception quality and service effect. The fourth is to develop cultural services. Strive to reflect the regional resource culture, food culture, folk culture and clean government culture in the reception. Integrate culture into reception, develop cultural services, and improve the grade and taste of government reception. The fifth is to dig deep into special services. Cultivate characteristic service brands.

Five, do a good job in government reception, we must pay attention to team building and adhere to the people-oriented.

To do a good job in government reception, we must adhere to the people-oriented principle and vigorously promote the construction of reception team. It is necessary to strengthen the reception staff's awareness of service, standardization, details, confidentiality, frugality, efficiency, cooperation and innovation, earnestly strengthen theoretical education and professional ability training, enhance the reception staff's overall awareness, and enhance their sense of political responsibility and mission. Guide the reception staff to improve their understanding, correct their position, play a good role and provide good service, so that they can become reception "professionals" with good communication skills, quick response and strong organizational skills. At the same time, they are also generalists who know the market, official documents, foreign languages, are proficient in business and are good at communication. They constantly improve the comprehensive quality and ability of receptionists and gradually realize the transformation from single type to compound type and from traditional type to innovative type.