What is China Telecom’s service concept?

Dear telecommunications users, hello!

China Telecom’s service philosophy:

Customer first and attentive service

Users are the foundation for China Telecom’s survival and development. “Supremacy” reflects China Telecom’s commitment to users. respect. China Telecom regards users as the basic necessities of life. Without users, there would be no survival and development of China Telecom.

Careful service is an inevitable requirement of "customer first". Serving with heart means starting from customer perception, putting yourself in the users' shoes, doing everything possible to serve customers, taking customer satisfaction as the main criterion for measuring China Telecom's service work, wholeheartedly meeting customer needs, and striving to enhance customer value.

China Telecom puts "customers first, attentive service" throughout the entire process of providing comprehensive information services to customers:

Proactive services

put customers' thoughts first Thinking, put customers' needs first, stay one step ahead in the market, meet customers' service expectations, and continuously guide, develop and create customer consumption needs.

Full-staff service: With front-end service as the symbol, back-end service as the support, and network service as the basis, we build a front-end and back-end coordination and linkage mechanism to closely integrate the "internal service chain" and the "external service chain".

Differentiated services

Segment the government, enterprise, family and individual customer markets, carefully design targeted marketing service plans, and strive to create competitive customer and business brands, based on customer value Allocate resources differently, establish comparative advantages among peers in the same location, continuously launch diversified products that meet customer needs, and provide customers with tailor-made services.

Efficient service

Based on customer relationship management, we will improve marketing channels, optimize service processes, improve support means, meet customer needs with efficient services, and create high benefits for the enterprise.

Quality service

Improve the quality of customer service and impress customers with friendly and meticulous service. The service is endless and China Telecom pursues customer satisfaction wholeheartedly.

Thank you for your attention to telecommunications products and wish you a happy life. If you have other questions, you are welcome to ask questions on the Telecom Know platform or the official website of Telecom, and more professional customer service will answer your questions.