How to manage the garage well

The first thing a repair shop should do is to manage its own internal personnel and products:

First, Fiona Fang can't be built without rules. The repair shop must first formulate a reasonable and strict system, and this system can't be copied online. Colleagues can refer to it, but they can't copy it. Only by formulating a system that suits your own situation can it be effective. Copying from others is equivalent to giving yourself a set first. The system can be divided into daily standard system for employees, technical training system for personnel, quality standard system for automobile maintenance, working standard system for each post, customer management system, etc. Managers should not directly ignore their own repair shops because of their small scale or complicated systems, because this will directly affect the working attitude of your work team. Imagine, if there is no correct and active work team, what development can we talk about? As for what kind of work system to establish, managers must sort out the current business situation and some historical business problems, and then make them according to each situation.

Secondly, I don't need to say more about the importance of employee management. Employees are the hands and feet of managers and the executors of management decision makers' thoughts. The management of employees should be both hard and soft, which simply means strict management of employees' job responsibilities. Every enterprise is a team, and every repair shop is also a team, and the team is cooperative. However, before the cooperation, every employee should do his own job and try his best to do his own job. Only on this basis can teamwork play its greatest role. Therefore, managers must emphasize this point and seriously tell each employee's job responsibilities. Don't say that you have to do everything when I recruit you into my company. This is a completely blind idea. Employees have to do everything. Without clear job responsibilities, it is easy to cause confusion in job responsibilities, and it is also easy to make a job incomplete. In this way, everything and every project in your garage can hardly achieve the maximum effect. The cooperation of employees means the communication and help between employees, but it is by no means the confusion of work. Managers should strengthen the communication awareness among employees, so that all links of the project are well connected and the overall effect of the project is maximized. Softness is to help employees relieve their work pressure and increase their sense of belonging to the repair shop in the process of relief. For example, some common team quality development activities, some competitive activities and so on. Don't think this is unnecessary. Think about why schools hold various activities and why some large enterprises hold these activities regularly. These are all psychological problems. When your employees are happy in these activities, they will naturally become attached to your company and work naturally. Who will benefit in the end? It is also necessary to have clear reward and punishment measures, which will be combined with your system.

Third, soldiers are the best. Without good shells, the battle will still fail, so product management cannot be ignored. The most important thing for a repair shop is to give your customers a sincere word, which is nothing more than sincerity and integrity. If you really do these two things, you don't have to worry about not having regular customers. Honesty, an important factor is reflected in your products, which means the technology, accessories and services of your garage. Technology, whether perfect or not, is unclear, but managers must evaluate and understand it. Service is an additional product. In today's market, if you don't talk about service, you are sure to lose. And then there are accessories. As we all know, this is an important part of making money, but if you make money, you must be confident. You can buy some low-priced accessories, but the quality must not be sloppy. Maybe many auto repair shops don't understand at this time, is the price low or the quality good? It's not that easy. Actually, there is a way. As long as you find the right purchase channel, it won't be difficult. It can be said that you can find an accessory from an acquaintance or yourself. Know the roots well, but be sure to be familiar with them, otherwise as the saying goes, "Don't eat if you are not familiar with them." It will be much more difficult to find channels by yourself. The spare parts market is big and chaotic. To put it bluntly, it is easy to be eaten. Maybe you need to find a front bumper. Finally, it took several hands to get it. In other words, it is a front bumper with the same mass. The price at the source of spare parts supply chain has already increased several times. As a repair shop, we also want to make money, so we raise the price. What is the result? The customer is too expensive, even if it is fixed now, it is difficult to make the customer mature, otherwise you will leave directly without your maintenance. Therefore, how important it is to find the right purchase channel. You can directly find a low-cost purchase channel, that is, a first-class accessory dealer, to reduce the price difference in many links. In this way, when a first-class dealer sells something from 200 yuan to you, it will be 200 yuan. You can increase the price on the basis of 200 yuan and tell the owner that the estimated price is 500 yuan. If you want to go through multiple dealers, the original 200 things will be 500 in your hand and the owner will be 800. Everyone wants to do everything with the least money, which you must understand. Knowing this, it is not difficult to get customers.