Smile Service Speech

Speeches can be divided according to purpose, nature, etc., which is an important preparation for the speech. In today's society, speeches appear more and more frequently in our field of vision. How can we write speeches to avoid making mistakes? Below is a sample speech on service with a smile that I compiled for reference only. Let’s take a look. Speech on Service with a Smile 1

As an ICU doctor, I deeply feel the responsibility and burden on my shoulders. Looking at so many dying lives, from the initial anxiety to the current numbness, facing the disease Suffering, facing the families of patients, there is too much sadness and too much helplessness. In the ICU ward, you can best feel the pulse of life and the preciousness of life. Don’t be stingy with your smile. Use your smile to light up the service, give them confidence and give them hope. Sometimes, a smile is a different kind of warmth!

No matter how bad the patient’s condition is, I will smile, examine him, and treat him; I will smile and tell his family: Take good care of him and contact me as soon as possible if there is any situation; I will They would all say to patients in coma: Get well soon, your family is waiting for you.

Once, a family member asked me this: They are all unconscious and cannot see, who are you smiling at? I smiled and said that I always hope that when he suddenly wakes up, he will see me with a smile that comes from the heart, is extremely sincere and natural. I believe that the smile he saw in me in that moment was very important to his treatment and recovery.

Smiling is actually very simple. When we raise the corners of our mouths, we smile, but smiling from the heart requires us to be sincere. Our sincere smile is an invisible language that comforts them. I remember there was a family member of a patient whose mother was in extremely critical condition due to heart failure and had been comatose in the ICU ward. The family member is his son. His father died when he was young, and his mother has always worked hard to raise him. Suddenly his mother fell ill and was admitted to the ICU. He couldn't bear it mentally and was depressed for several days. No matter how much we tried to persuade him, it was of no use. Later, one time, after I checked his mother, I came out, nodded to him, smiled, and said: Look, you have to take good care of yourself so that you can have the strength to take care of your mother. As a doctor, I thought this sentence was very simple and ordinary. But his son was in tears. He said, doctor, thank you! This time, he actively cooperated with our work, and eventually his mother's condition became stable. Later, after his mother was discharged from the hospital, he came to see me and said, thank you for that smile at that time, letting me know that my mother will definitely get better!

Since then, I have always told myself to use your smile to encourage patients and comfort their families.

Only a smile from the heart can impress, comfort and encourage people. A smile is not a formulaic facial makeup, it is not a practice in the mirror, nor is it a disguise. Be more understanding. As a doctor, don't care about the complaints of patients' family members, and don't be disgusted by their panic. When you hear that they are worried about their family members' condition, please smile and answer them carefully to let them know. , we will strive to provide the best service and do our best to make patients achieve their best condition!

In the past few years of work, there have been challenges, hardships, grievances, tears and joy along the way. No matter before or in the future, I will continue to learn lessons, face patients and family members with a smile, impress and encourage them with a smile, and contribute to building a harmonious doctor-patient relationship with a smile! Smile Service Speech 2

Dear leaders and colleagues:

Today I feel honored to be awarded the honor of Service Star. This has always been the same as the leaders and colleagues here. The care and trust in me have always been inseparable.

At work, it is the work spirit and work attitude of those colleagues who have good performance and high business skills that infect and inspire me, so that I can follow your example in serving customers. It is with your help that I am able to perform as well as I do today. Thank you all again!

As a front-line employee, facing different customers every day, I know the importance of service in banking work.

The first is the service environment. My colleagues and I clean every corner of the business room every day, make preparations before work, and create an orderly, clean and warm service environment for customers; correct our service attitude, Think in other people’s shoes, treat customers as family and friends, turn the three-foot counter into a window to deliver warm service, treat customers’ matters as your own, insist on solving customers’ questions here, say one more thing This way, customers can save one step of the journey and one link, and prevent customers from leaving ICBC with regrets!

In service, we must also learn to observe words and emotions, and adopt different service measures for different customers. We must be sincere in our attitude towards customers and tactful in our tone. We must pay special attention to speaking skills, use our sincerity and patience. , be enthusiastic to impress customers, keep a smile with you every day, shut out all unpleasant things, and cannot work with emotions. Sometimes it feels easier said than done, but as long as we try hard, we will definitely succeed Received different effects.

When I handle business for customers, especially when I meet young customers, I will choose the right time to take the trouble to recommend that those who have registered accounts apply for our bank cards, and those who have card accounts apply for electronic banking and use them. The self-service equipment saves the time of queuing, and there is no time limit 24 hours a day. For example, some salary households and large-scale households are introduced and recommended in simple and easy-to-understand language. You can use the card to make purchases, saving you the trouble of finding change. Integrated deposits, one card for multiple uses, can be used for transfer, remittance, payment, financial management, etc. through our bank's electronic bank. It is easy to handle without leaving home. It is safe and convenient. It not only saves time, effort, worry and money, but also adds value, which is convenient. It also reduces the pressure on the counter. Therefore, it is crucial to correctly guide customers in daily work. I also believe that customers will definitely adopt suggestions that are beneficial to customers.

Whether at work or in daily life, be a good explainer and propagandist for our business. When I encounter customers who have questions about our business, I will stop and take the initiative to answer their questions. When there are new products, I will promptly notify customers in need. I feel that I have done what I should do at work. When I see the trustful and satisfied eyes of customers and hear their praises, I feel gratified that our efforts have been rewarded. No matter how hard or tiring it is, it's worth it.

The new year is coming quietly. I will continue to enrich myself by studying harder, meet new challenges with full work enthusiasm, and repay those who chose me with a positive and down-to-earth work attitude. ICBC has lived up to the bank leaders and my colleagues and friends who have given me infinite care and high expectations!

The service is endless, and service depends on everyone. Let us unite and work together. I believe that in the new year, our bank's service work will definitely have new breakthroughs!

Thank you everyone! Smile Service Speech 3

In real life, no one will refuse a smile easily. Smile is the most magical power in interpersonal relationships. Especially in the service industry, a smile is the best wealth. A smile is the simplest, cheapest, most feasible and easiest service to provide.

Smiling service is the most basic standard in service attitude and the best external expression of service enthusiasm. Smiling gives people a kind, kind and polite feeling, coupled with appropriate honorifics It will make the customer feel relieved. Smiling is also a great way to show respect to your customers.

Laughter is something everyone is born with. Service with a smile is the sincerity of a person's heart. It is a kind of power that can not only produce good economic benefits, win many guests and prosper business, but also create social benefits of price, giving it a good reputation and a good reputation. good. In a situation where competition in the service market is fierce and there are many strong players, if you want to have a place for yourself, high-quality service is crucial. And a smile from the heart is the key. In fact, smiling service is a measure that requires the least investment and the greatest results in service work. It is a measure that gets twice the result with half the effort, which is valued and advocated by various service industries and service units.

A patient work attitude is the basis of service with a smile. In today's world of medical disputes and improper handling of doctor-patient relationships, how to resolve conflicts is also a problem that our charging office faces. A patient work attitude is the most effective way to resolve conflicts. When in contact with patients or their families, if we can use civilized and courteous language, be sincere and patient, and provide face-to-face explanations with a smile.

I think no one can remain indifferent. He will always get some peace or calmness in his heart. I think he will definitely remember our good service attitude when he comes to the hospital next time.

Full work enthusiasm is an extension of service with a smile. Sometimes patience is not enough for complex window services. At this time, we need to not only be patient, but also have a high degree of enthusiasm for work, so that we can cope with various challenges encountered at work. When we have full enthusiasm for work, we have no reason not to do the things we like well. When patients encounter difficulties with us, we have no reason not to work efficiently and put ourselves in the patients' shoes. Think what they think, remember what they think, and treat each other with sincerity. When this concept is deeply rooted in people's hearts, it is an extension of our service with a smile.

The personnel manager of a large company once said: He would rather hire a girl who has not finished elementary school but has a pleasant smile than a Ph.D. in philosophy with a melancholy expression. This statement is very realistic. . The smile service of the store clerk can infect any customer and is even an important factor in successful purchase. Many companies advocate "smile" service. Smile is indeed an important magic weapon in modern marketing.

Never laugh at your customers, or treat your customers rudely and rashly, or even fool your customers, as these can be fatal to you. Treating your customers politely and respectfully will make your customers feel that you are friendly. You can’t just make promises to your customers. Breaking your promises will bring harm to yourself and your customers. Failure to keep your promises will make your customers feel that you are unreliable. You will not be able to give your customers a sense of security. In the end, your customers will no longer trust you and you will not gain anything. lose the trust of customers.

Provide dedicated service to every customer. Regardless of the customer's situation, he will be provided with thoughtful, attentive and enthusiastic service. If your client asks you for something, you should make sure it is accurate before telling your client. Don't take it for granted and give a hasty answer. Don't mislead customers, but give clear directions to ensure you can help them. Speech on Service with a Smile 4

Dear leaders and colleagues:

"Smile, smile, is the time when language begins; smile, smile, where the heart is flying; let the petals of laughter fall. In your palm; let the sunshine of laughter touch my shoulders; smile and smile are the time of language communication; smile and smile in the place where the soul dreams; let the sound of laughter impact your chest; let the sky of laughter let my wings fly; "I believe everyone should be familiar with this song. This is Song Zuying's song at the opening ceremony of the Guangzhou Asian Games. Let us accompany this beautiful song into today's pleasant topic - smile.

Smiling, the ancients interpreted it as "beautiful with joy". It is a special "emotional language" and an international language. Socrates said: In this world, besides sunshine, air, water and smiles, what else do we need? Service with a smile can satisfy the needs of the people being served to the greatest extent. As the saying goes: "We sincerely invite customers from all over the world, and customers come with a smile; a smile increases friendship, and a smile brings benefits." This shows that service with a smile can often bring unexpected success to an enterprise.

What impressed me most was the last winter when I first came to Sunshine. As an intern who had just stepped into this strange social environment, I was full of curiosity and fear about everything here. In this way, I started my first job with trepidation, but my fear was melted by their smiles when I was shuttled between various departments. This deeply affected me and made me truly feel the "sunshine" "The warmth - this is the affinity of a smile.

Correcting others’ mistakes with a smile can make the other person feel your kindness. During the last three days of hard work before the hotel was about to open, in order to meet the construction deadline, the hotel provided late night snacks to the construction team, and I was a glorious member of the late night snack service. It was late at night, they were all exhausted, and they were a little unable to eat the supper, and they wolfed down the food in a careless manner. And since they may have never been exposed to a buffet like this before, they don't know how to put the plates back by themselves. As you can imagine, the ground and table are in a mess, which is terrible to look at. So we had a heavy workload on the first day, and we didn't finish until 3 o'clock in the morning.

But on the second day, we handed them mineral water with a smile and said: Thank you for your hard work! But after finishing your meal, please put your plate in the designated place. Thank you for your cooperation! As I spoke, I pointed to the dining table not far away. We could see that not only did their fatigue disappear, but they were also replaced with apologetic smiles and understanding cooperation. What we can all feel is a warmth that cannot retreat for a long time.

Smile service should achieve "five things the same". The presence or absence of the leader is the same; the domestic guests are the same as the foreign guests; the strangers are the same as the regular guests; the mood is good or bad; the leaders are the same as the employees.

When enterprises carry out or advocate "smile service", they must not forget a motto: Only if there are smiling employees first, and then a smiling enterprise, can it have a broad customer base!

Finally, I would like to send you a message: Smile when you wake up in the morning, and the air will be fresh and good luck will come; smile when you go to work in the morning, and your work will go smoothly; smile when you get off work in the afternoon, and all worries and fatigue will disappear; before going to bed at night Smile and sleep well with sweet dreams. Thank you all! Speech on Service with a Smile 5

Dear leaders and colleagues:

Hello everyone!

I am an ordinary toll collector from Baiyindong Toll Station of xxxx Highway Management Office. My name is xxx.

I remember when I was not doing toll collection work, every time I passed by a toll station and saw the toll collector in uniform, I would envy him. Finally one day, I became an employee at a toll station and I worked there for ten years. These ten years of toll collection experience have made me realize how empty my envy of toll collectors was and how superficial my understanding of toll collection work was. Every day, in a toll booth of less than five square meters, the uniform gives us not only an air of dignity, but also a responsibility. Behind every toll collector’s smiling face, there is a period of hardship.

Some people say that charging work is a simple job that anyone can do. However, only those who really work in this industry will realize the difficulty and hard work of charging work and taste the joy of it. ups and downs. The hard work of toll collection is not just about enduring wind and snow day after day, year after year, enduring the scorching heat, harsh noise pollution, choking car exhaust, and repetitive monotonous toll collection processes; the hard work of toll collection is not just for drivers and passengers. If the personnel do not understand or cooperate, they will be wronged and endure humiliation. Toll collectors are also ordinary people with their own personal dignity and their own joys and sorrows. However, when serving drivers and passengers, no matter how much they are wronged or even faced with abuse and insults, in order to protect the rights of highwaymen, Image, but also bury all the grievances in your heart. I will never forget that winter day ten years ago, when I came to Bailan Expressway, which was in the early stages of opening to traffic, and became a highway toll collector. The difficulty in setting up the website at the beginning was beyond my imagination. The semi-military management was no less than the training of new recruits. Facing the monotonous and boring charging work, I felt afraid of difficulties.

When we first arrived at the toll station, we were only eighteen or nineteen years old, a very youthful age. Nowadays, at the toll station, the shortest time for toll collection work is half a year, and the longest time is ten years. We have a unique habit, that is, we rarely ask for leave. Some families live in rural areas, and there are seniors and young children in their early thirties, and some are already mothers. As a mother, this job to me is like my son’s longing and attached eyes. There is also concern about your lover. Some are in the prime of their youth, but there are no more leisurely walks in the garden, flowers in front of the moon under the moon. When we are asked what we are most afraid of in paid positions, nine times out of ten we will answer that we are afraid of working the night shift. to be honest. It’s a lie that we don’t fall asleep during the eight-hour night shift, but since we have chosen this job and sat at the pay window, we have no reason to sleep at work. Some drivers we are familiar with often say to us that it is quite comfortable to see you sitting at the toll booth in broad daylight. Sometimes, when we come here in the middle of the night, it is quite pitiful to see you still sitting upright at the toll window. We listened and just laughed it off. Work? It doesn't matter whether it's comfortable or pitiful. In fact, in our daily lives, there is no difference in the external world, it’s just that everyone’s attitude towards life is different. As long as we maintain a positive and optimistic attitude towards work, work will reward us with joy and happiness!

In fact, everyone has this experience in life: every sincere smile and every sincere word can always make us feel very cordial and happy, and we will also appreciate it from the bottom of our hearts. I hope to see such smiling faces and hear such words.

Therefore, as an ordinary highway toll collector, we should dedicate our most sincere and beautiful smile to every driver and passenger, and show the spirit and professionalism of our highway toll collectors!

The smiling service we advocate is a natural expression of the most basic psychological qualities such as healthy personality, optimism, good cultivation, and firm belief. It's a sincere smile, not a flattering smile; it's a smile from the heart, not a sarcastic smile; it's a relaxed smile, not a dry smile that's superficial and superficial.

Smile is the most beautiful dress. Smile is the golden bridge that communicates with the soul. It is a kind of care with body temperature. It is a kind of cultivation and a kind of quality. It is the realization of "the flowers collected turn into honey." , the comfort of "whoever works hard for whom it will be sweet for."

When working in the service industry, smiling is a necessary etiquette, but that kind of smile should never be a forced smile. Someone once described it this way: Life is like a picture, and the picture with a smile adds bright colors. Life is like wine. With a smile, the wine will have an alluring mellow fragrance. Life is like a song, and with the singing voice of a smile, there is a moving melody. Life is like a book, and books with smiles have shining themes. Today, I want to say that our services in the fee-paying industry also start with a smile! Because when entering the toll lane, the first thing that catches the eye is neither the various equipment nor the uniform attire, but our faces, our faces with true smiles!

After these years of work, I gradually understand that if you love life and work, you will forget all the unpleasantness. A smile is a sign of respect for others and an affirmation of oneself. Although the ticket booth is small, it is of great significance. It is our "position" and the "window" through which we show our youthful style and industry image. With our conscientious work and unknown dedication, and with a sincere heart, we send you a warm greeting and a sweet smile, and the spring breeze will urge the blossoming stamens to bloom.

I started to smile and made smiling a habit. No matter whether I was facing others’ ridicule or sarcasm, I firmly believed that smiling is the right attitude to face everything. Carry out every step of the operation carefully, always give others a smiling face, neither humble nor arrogant, and use my confidence to bring others pleasant enjoyment.

If you are a drop of water, have you nourished an inch of the land; if you are a ray of sunshine, have you illuminated a bit of darkness; if you are a screw, have you always stuck to your position. This is a passage from Lei Feng's diary. It tells us that no matter what position we are in, we must exert our greatest potential and make our greatest contribution.

Spring comes and summer comes, and ten years have passed in the blink of an eye. With the extension of the highway, I am growing day by day. Looking back, working at the toll station has become a valuable asset in my life. I can't forget the scene where we greeted every driver and passenger with a smile and "Hello" in the three-foot ticket booth; I can't forget the shy and joyful smile of the toll collector who took over the banner; I can't forget that... We celebrated the Spring Festival with our colleagues at the toll station one by one; we will never forget the ten years of ups and downs and ten years of hard work. We dedicated our enthusiasm and regretless youth to our beloved highway cause. The plaques are condensed with our sweat, recording our footprints in fulfilling our commitments and contributing to society, and shining with our glory and pride.

This is the glory of us ordinary highway people. It is not about getting flowers or applause. It is the joy of using sincere blessings to warm every passerby on the cold night. It is the passion of youth. The joy and sincerity poured into this long road are the firm belief in building a better tomorrow with lifelong love!

Thank you everyone! Speech Notes on Service with a Smile 6

Who described nurses as angels in white clothes? From then on, wearing this prestigious white hat, they wrote the angel's life with holiness.

Haha, isn’t it?

We are angels because we work in hospitals. There are no smoke but flowers in the hospital. We are eliminating diseases and working hard for human health. However, the space full of flowers sometimes also grows thorns, but we always make ourselves more qualified for this role in a unique way.

When I was in middle school, I learned an article called "Talk about Laughter", which said: Laughter is a facial expression that reflects the heart, such as Mona Lisa's smile...and our smile should be that of an angel. Just laugh.

Some people say: When you are in a bad mood, just seeing a newborn baby will make you feel particularly comfortable; when a dying patient sees a newborn baby, his eyes will also flash with confidence to defeat the disease; why, Perhaps this is the shock of life that the baby's hearty smile brings to people! When patients are hospitalized, they themselves are under a certain amount of psychological pressure. Therefore, in order to better care for patients and achieve the ideal nursing purpose, smiling service is particularly important in our work. And people usually call medical workers who work on the medical front as angels. The smiling face under the white swallow-tailed hat and the keen and friendly eyes above the mask are always in harmony with that smiling face. Together.

Look, the medical angel in the outpatient clinic will smile and say to you, "Can I help you?" Because that smiling and approachable face allows patients to eliminate the unfamiliarity with the environment and the hospital. fear.

When you are admitted to the hospital for treatment, the angels in the ward will give you a comforting smile to help you eliminate your fear of the disease and build confidence in yourself; during ward rounds, smiling faces will come to you By the bedside, they greet you gently, listen quietly, and answer every question you have with a smile and seriously; during treatment, they will encourage you with every smile, so that you can get out of pain under the guidance of laughter. ; When you recover and are discharged from the hospital, the angels will send you off with a smile and wish you good health and a long life in the future.

In the tense operating room, the patient’s fear of surgery and postoperative worries will appear during the operation. At this time, the angel will give you a comforting and encouraging smile, support and companionship. Get through every difficulty. You will be sent out of the operating room with a winning smile.

The smiles of angels reflect their inner world. Their kind and compassionate hearts are constantly giving to others, and behind their efforts, there is still that smiling face.

Who described nurses as angels in white? From then on, wearing this prestigious white hat, even the beautiful clothes can only be covered up in the white nurse uniform; even if the red cheeks are gradually worn by the night shift The exhaustion of our lives has become no longer vivid, but we still compose the song of life with the same persistence and sincere smile, and compose the life of an angel with holiness.

Who described nurses as angels in white? From then on, wearing this prestigious white hat, they wrote the angel's life with holiness.

Haha, isn’t it?

We are angels because we work in hospitals. There are no smoke but flowers in the hospital. We are eliminating diseases and working hard for human health. However, the space full of flowers sometimes also grows thorns, but we always make ourselves more qualified for this role in a unique way.