Summary of the work of township convenience service hall

Summary of the work of township convenience service hall

Summary of the work of the township convenience service hall, time unconsciously, we later learned that the hard work will come to an end. What achievements are worth sharing in retrospect? Write a work summary record. The following is a summary of the work of the township convenience service hall.

Summary of the work of the township convenience service hall 1 Since this year, under the correct leadership of the county party committee and government and the guidance of the county government service center, the convenience service in my township has gradually changed from a single administrative examination and approval type to a comprehensive convenience service type, with the principle of "convenience, standardization, efficiency and integrity" and the purpose of improving work efficiency and sunshine convenience service. By the end of 65438+February, the center had accepted 25/. 25 18 pieces were completed, of which 20XX pieces were accepted and 6 10 pieces were entrusted, and the completion rate was 100%. Received 2264 consultations. The work of the past year is summarized as follows:

I. Progress of work

(1) Strengthen the observance and implementation of the central rules and regulations.

In order to make the convenience service center really play the role of facilitating the people, benefiting the people and benefiting the people, my township starts with strengthening management and perfecting the system, and earnestly implements the "seven publicity", that is, publicizing the project name, procedures, application conditions, application materials, completion time, charging standards and charging basis; Implement the "five regulations", that is, direct handling of general matters, commitment handling of special matters, joint handling of major matters, handling of reporting matters, and clear answers to control matters. The establishment of the first inquiry responsibility system, the one-time notification system, the time-limited completion system, and the dual-post service system, as well as the strict assessment and reward and punishment incentives for window staff, have provided a guarantee for the normal operation of the convenience service center.

(two) to strengthen the education and management of service awareness of window staff.

Personnel are the basis of the effectiveness of rules and regulations. The center has always emphasized this people-oriented concept. The service center strengthens the education and cultivation of the standardized service concept of window staff through various forms such as special study and discussion. Through training and education, the concept consciousness, service norms, words and deeds, service efficiency and other aspects of the center staff have been greatly improved, further promoting standardized services.

(three) to strengthen the daily assessment of window service personnel.

In order to fully mobilize the enthusiasm and creativity of all the staff of the convenience service center, improve work efficiency, enhance the sense of competition, strengthen the service concept, better serve the economic and social development of the town, and facilitate the production and life of the broad masses of the people, the party Committee and government of Luohong Town have formulated the "Assessment Measures for Window Staff of Luohong Town Convenience Service Center" to strengthen the daily assessment of window service personnel. The convenience service center implements daily attendance, weekly spot check, monthly assessment and quarterly notification for window staff. Check the service attitude, environmental sanitation, work discipline and attendance of the staff in each window every week, summarize the comprehensive scores of the above five assessment contents every month, and report the summary results once every quarter to select "Red Flag Service Window" and "Service Star".

Second, the shortcomings

(a) the professional level, service quality and efficiency of individual window staff need to be improved, the concept of discipline needs to be strengthened, and the working methods need to be improved.

(2) There is not enough business training for the window staff of the convenience center, especially in business interoperability.

(3) Lack of funds makes the office hardware of the convenience service center imperfect.

Third, the next step

(a) to strengthen self-construction, further improve and perfect the management system, strengthen the efficiency supervision and management, and strengthen the establishment of the evaluation system for the center staff.

(two) administration according to law, standardized operation. As the main body of work and responsibility, the rural convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. It is necessary to strictly enforce the administrative licensing law and strictly regulate job behavior, and it is absolutely impossible to replace the law with words and suppress the law with power. It is necessary to carry out regular and institutionalized administrative training according to law for all staff, and consciously think about problems and carry out work within the legal framework.

(three) continue to carry out various trainings to improve the quality and working ability of staff. The staff of township convenience service centers should have two qualities: first, they should have a strong sense of purpose and dedication, truly put the interests of the masses first and do things for the masses in a down-to-earth manner; Second, we must have skilled business skills and be "multi-functional". Therefore, it is particularly important to do a good job in the education and training of the team.

In a word, since the operation of the convenience service in my township, it has further changed the style of government officials, facilitated the masses to do things, and promoted rural economic development and social harmony and stability. We will further intensify our work, truly build the convenience service center into a window to serve people's satisfaction, and play an active role in maintaining the harmony and stability of Luohong society.

Summary of the work of the township convenience service hall 2 In recent years, with the correct leadership of the township party committee and government and the strong support of the higher authorities, the work of the township convenience service center has always adhered to the working purpose of putting people first and serving the people, gradually established and improved various rules and regulations, and improved relevant procedures, which provided a strong guarantee for building a harmonious and happy life and promoting the rapid economic development of our township. Since the operation of the Hometown Convenience Service Center, * * * has completed 20XX convenience services for the masses, provided various services for 52 times, and saved nearly 70,000 yuan for the masses, which has been well received by the masses. Many people reported that "in the past, it was often because the road was unfamiliar, people were unfamiliar, and the rules were unclear. It took a long time to do a small thing well." Now, when we go to the village to do business, the service staff of the convenience service center treat us as relatives and friends, smile at each other, and generally we can do things well in one place quickly. While further soliciting opinions from the masses, our township will continue to strengthen the construction of convenience service centers and do good deeds and practical things for the masses. The work of our township convenience service center is summarized as follows:

The first is to improve the mechanism and implement the responsibility.

A leading group for the convenience service center has been set up in my township, with the head of the group being the township head and the deputy head being the deputy secretary of the Party Committee. The convenience service center has 1 director and 7 window staff, which integrates the departments of civil affairs, family planning, agricultural technology, forestry, land, agriculture, finance, radio and television, labor and social security, and builds a unified administrative examination and approval and social security service platform to facilitate the masses. In order to make the convenience service center really play the role of facilitating the people and benefiting the people, our township has started with strengthening management and perfecting the system, and earnestly implemented the "seven publicity", that is, the project name, procedures, application conditions, application materials, completion time, charging standards and charging basis are made public; Implement the "five regulations", that is, direct handling of general matters, commitment handling of special matters, joint handling of major matters, handling of reporting matters, and clear answers to control matters. The establishment of the first inquiry responsibility system, the one-time notification system, the time-limited completion system, and the dual-post service system, as well as the strict assessment and reward and punishment incentives for window staff, have provided a guarantee for the normal operation of the convenience service center.

Second, innovate ideas and highlight key points.

My township implements the integration of convenience service center and township government affairs openness. In the process of promoting the openness of township government affairs and the construction of convenience service centers, they are organically combined to complement, supervise and promote each other. In the process of promoting the convenience service, according to the rural conditions, our township regards "highlighting key points, innovating forms and standardizing procedures" as the three key tasks of the convenience service center, which has improved the convenience service level of the township.

In the construction of convenience service, my hometown pays attention to innovative work ideas and achieves "four combinations": First, it combines convenience service with target assessment; The second is to combine the work of the convenience service center with the work of the convenience service station; The third is to combine the convenience service with the rectification of cadres' work style and the implementation of Scientific Outlook on Development activities; The fourth is to combine the convenience service center with the construction of party style and clean government. Through these "four combinations", the work of convenience service has been effectively promoted, the quality and work level of convenience service have been improved, and obvious results have been achieved. It is mainly reflected in the following five aspects: First, it promotes the democratization and scientificity of leadership decision-making; Second, it has enhanced the transparency of work and promoted the building of a clean and honest party style; The third is to promote administration according to law; Fourth, improve the style of cadres and close the relationship between the party and the masses; Fifth, it has improved the investment environment and promoted the development of economic and social undertakings.

Third, the work standard, perfect measures

First, according to the actual situation in my hometown, the convenience service center adopts a combination of "centralized office" and "personal duty".

"Centralized office" refers to the continuous work system in which the staff of each window unit arrive at their posts on time and all staff arrive at their posts at noon when there is a peak every day. "Personal duty" means that the convenience service station arranges 1 to two staff members to be on duty in turn to maintain the daily reception, connection and consultation of the convenience service station. Every "centralized office" time, according to the requirements of "leaders' reception day", a party and government leader will lead the class at the convenience service station to receive letters and visits from the masses.

The second is rural linkage to improve the convenience service measures. In order to improve work efficiency and benefit the people to the greatest extent, our township adopts the service mode of "handling+whole-process agency" and sets up village-level convenience service points, which not only completes policy consultation services, but also completes the agency matters required by the villagers. The agent provides free services throughout the process, and the applicant only needs to pay the relevant examination and approval fees, and no additional fees are charged.

Four. Existing problems and next steps

Due to the lack of financial resources, poor office conditions and poor office facilities, the convenience service center can not meet the needs of modern office. It is hoped that the higher authorities will increase their investment in rural office facilities and equipment in the future work, so as to provide a strong guarantee for improving the service quality and work efficiency of rural convenience service centers. On the basis of the present stage, my hometown will further learn from the successful experience of other places to promote the sound and rapid economic development of my hometown.

Summary of the work of the township convenience service hall 3 Under the guidance of the county administrative service center and the county commission for discipline inspection, the construction of the convenience service center in our town was successfully completed and operated. The construction of convenience service in our town in 20XX is summarized as follows:

First, the main practices

(1) Strengthen leadership and implement responsibilities.

Set up a work leading group, determine a leader to be specifically responsible for the construction of the convenience service center, and build the convenience service center into an important platform and carrier of the service-oriented government. Our town's convenience service center adopts the centralized office mode on the first floor; Establish and improve the system, strengthen management, and earnestly implement the "seven publicity", that is, disclose the project name, procedures, application conditions, application materials, completion time, charging standards and charging basis; Implement the "five regulations", that is, direct handling of general matters, commitment handling of special matters, joint handling of major matters, handling of reporting matters, and clear answers to control matters. The first inquiry responsibility system, the one-time notification system, the time-limited completion system, the service double-post system, the attendance and leave system, the strict examination of window staff and the establishment of a clear reward and punishment system all provide guarantee for the normal operation of the convenience service center.

(2) Standardized management and thoughtful service.

1. According to the actual situation of our town, the convenience service center set up a comprehensive office in the Dangzhengban to receive consultation and coordination, and made destination cards outside each office, indicating the destination and contact number for the convenience of the masses. 2. Set up a guide board on the first floor to guide the masses to find the office place smoothly; Another village-level convenience service room is set up, in addition to completing the policy consultation service, it is also necessary to complete the agency matters required by the villagers. The agent provides free services throughout the process, and the applicant only needs to pay the relevant examination and approval fees, and no additional fees are charged.

(3) Innovating ideas and highlighting key points.

Our town implements the integration of convenience service centers and the openness of party affairs and government affairs. In the process of promoting the openness of party affairs and government affairs and the construction of convenience service center in our town, the two are organically combined, complementary, mutually supervised and promoted.

Second, achieve results.

Since its operation, * * * has handled a total of 1523 convenience services, including 102 household appliances subsidies closely related to the masses, 86 discount loans for poverty alleviation, 9 applications for rural subsistence allowances, and 49/kloc-0 birth certificates. , the general office has accepted 608 public consultations and telephone consultations; 20 convenience service stations accepted 2253 items handled by the masses, all of which were handled in accordance with the service standards of convenience centers and were well received by the masses.

Three. Existing problems and the next work plan

Although our town has made some achievements in the construction of convenience service center and invested a lot of money in hardware construction, there are still many gaps compared with other towns and villages due to the limitation of office conditions. There is still a certain distance from the requirements of superiors. In the next step, we will continue to work hard to ensure that the convenience service in our town has achieved solid results in accordance with the requirements and standards of our superiors, and realize the real operation of serving the people, facilitating the people, benefiting the people and being efficient.