Talking skills of collecting customers' debts.

The speaking skills of collecting customers' debts are: start with a positive attitude, understand customers' situation, clearly express their requirements, give customers some suggestions to solve problems, and politely thank them at the end.

1, open with a positive attitude.

You can greet the customer first and briefly introduce your identity and purpose. It is very important to be polite, give each other face and establish a good relationship.

2. Understand the customer's situation

You can ask customers if they have any questions or difficulties, listen to their answers and express your understanding. From the customer's point of view, let customers feel the integrity and professionalism of the collector.

3. Clearly express the demand.

You can tell customers the exact amount they owe, the due date and the number of days overdue. At the same time, you can put forward clear repayment requirements and plans, so that customers can fully understand their debts.

4. Give customers some suggestions to solve the problem.

If customers can't pay off their debts immediately, you can give them some suggestions to solve the problem. You can choose to pay by installment, delay payment or adjust the repayment date to meet the needs of customers. At the same time, you can also help them find the root of the problem and provide solutions.

5. Thank you politely at the end.

At the end of debt collection, we must be polite and thank our customers for their cooperation and understanding. This can not only maintain good customer relations, but also lay the foundation for future cooperation.