Guidelines for urban management

Norms of daily behavior for urban management personnel

In order to further standardize the daily behavior of urban management personnel (urban management law enforcement personnel, environmental sanitation managers, and coordinators) and demonstrate the good external image and spirit of the urban management team Style and appearance, in accordance with the provisions of relevant laws, regulations and systems, combined with the actual urban management and the "accountability for mediocrity" action, the daily behavioral norms of urban management personnel are specially formulated.

1. Ban on urban management personnel

1. It is prohibited to dress untidy, dress in violation of regulations, wear casual clothes to enforce the law, and wear standard clothes in hotels, karaoke bars, dance halls and other entertainment venues.

2. It is prohibited to impose arbitrary fines or charges, and it is strictly prohibited to withhold, misappropriate, or privately distribute fines or confiscated items.

3. Hitting and swearing are prohibited, and rough law enforcement is prohibited.

4. Drinking at noon on working days, drunken law enforcement, and drunk driving are prohibited.

5. It is prohibited to accept meals, gifts, gratuities and securities from managed objects.

6. It is prohibited to participate in gambling, pornography, drug-related, feudal superstition and other activities.

2. Code of conduct for urban management personnel

1. The team must be well-organized and behave in a civilized manner. Urban management personnel must wear uniform uniforms, wear uniform signs, and carry law enforcement certificates when on duty; their speech and behavior when on duty must be consistent with their status as urban management personnel.

2. Observe rules and regulations, and obey orders and prohibitions. Commit to and from get off work according to the prescribed time, do not be late or leave early and be absent from work, and do not do anything unrelated to work during work; major events, important meetings, and concentrated actions must be entered at the prescribed time, place, and order, and abide by discipline and order; obey orders and follow instructions, Strictly implement all decisions made by superiors.

3. Unity, cooperation and close cooperation. Units, within units, and team members often report information to each other, coordinate with each other, support each other, and coordinate operations to maintain the overall situation of urban management.

4. Administer according to law, be honest and self-disciplined. Administrative penalties and administrative licenses shall be implemented in accordance with legal provisions and legal procedures. Law enforcement shall not be illegal, inactive, or arbitrary, and shall not violate integrity regulations by taking advantage of others, engaging in favoritism, corruption, and perverting the law.

5. Be dedicated to your job and be loyal to your duties. Perform job responsibilities conscientiously, study business knowledge diligently, improve working methods, innovate the urban environment, and serve the general public.

3. Responsibilities of urban management personnel

(1) Responsibilities of law enforcement personnel:

1. Maintain city appearance and environmental order. Stop the behavior of throwing and littering; stop mobile hawking, road-occupying operations, road-occupying promotions, occupying the road to set up stalls, operating stores and other illegal road-occupying behaviors; remove graffitied advertisements, random Stacking of materials, hanging slogans, ropes and clothes, and erected structures; regulate the parking order of non-motor vehicles on sidewalks; stop noise nuisance behavior in commercial stores and construction sites; stop occupying public green spaces and damaging Greening trees and greening facilities; standardizing construction site management; standardizing street store advertising signs; managing urban public facilities such as sales shed advertising spaces; supervising the construction and management of urban lighting facilities.

2. Investigate and punish violations of regulations. Investigate and deal with cases of random occupation, random spilling, unauthorized demolition of closed and damaged sanitation facilities, random graffiti, and random construction; investigate and deal with cases of damage to greening facilities, unauthorized felling, transplanting, and pruning of urban trees, and occupation of green land. ; Investigate and deal with cases of unauthorized excavation of urban roads, destruction and damage of urban roads and their ancillary facilities, unauthorized occupation of urban roads to pile construction materials and other materials, and vehicles transporting bulk, fluid, and construction waste that scatter and bring mud on the road; investigate and deal with cases of motor vehicles Cases of indiscriminate parking and parking on sidewalks and non-motorized lanes; cases of breakfast night markets and mobile stalls operating without licenses on the road; cases of street-facing stores operating and noise nuisance at construction sites, etc.; cases of illegal passenger transport operations.

3. Examine and approve administrative licensing matters. Approval of construction waste disposal in accordance with legal procedures and requirements, temporary occupation of urban roads, installation of outdoor advertising, hanging objects, and promotional materials, moving, dismantling, and closing of domestic waste facilities, commercial cleaning, collection, transportation, and processing services of domestic waste, medical For special needs such as raising poultry and livestock for scientific research, etc., relevant licenses will be issued or a decision will be made not to accept the application.

4. Collect urban management fees. Fully collect fees such as road occupation fees, construction waste disposal fees, outdoor advertising installation fees, road section management fees, and domestic waste disposal fees.

5. Promote urban management laws and regulations.

Promote urban management laws and regulations to street store owners, management objects and the general public, and improve citizens’ urban awareness and civility.

(2) Responsibilities of the Coordinator:

1. Cooperate with law enforcement officers to carry out publicity work on urban management laws and regulations;

2. Remove indiscriminate postings within the scope of responsibility painted advertisements, littered white garbage, weeds and debris;

3. Supervise stores to enter the store for operation, urge or help operators to place non-motorized vehicles neatly, and implement the "Three in Front of the Door" "Package" management work;

4. Assist law enforcement officers to carry out centralized urban management and rectification work;

5. Assist law enforcement officers to educate and punish various violations.

(3) Responsibilities of environmental sanitation managers:

1. Responsible for cleaning and cleaning work within the scope of responsibility;

2. Responsible for the management of peel bins within the scope of responsibility work;

3. Responsible for safety production work within the scope of responsibility;

4. Assist in the management of "three guarantees in front of the door", stop, investigate or report city appearance and environmental sanitation management violations.

(4) Responsibilities of cleaners:

1. Carry out cleaning and cleaning work within the responsible section strictly in accordance with cleaning and cleaning quality standards;

2. Protect sanitation facilities , keep the facilities clean, tidy and in good condition;

3. Strictly abide by professional ethics and do not dump garbage or burn garbage or leaves.

(5) Responsibilities of ringer dust collection personnel:

1. Collect garbage from street-facing stores within the scope of responsibility according to the prescribed time and frequency;

2. Maintenance Keep the bell and collect the gray truck;

3. Door-to-door service, proactive service, and improve service quality.

(6) Responsibilities of sanitation infrastructure maintenance personnel:

1. Keep the walls, ceilings, doors, windows and partitions of the sanitation infrastructure free of dust, stains, cobwebs, and Graffiti and graffiti, the walls are smooth;

2. Keep the outer walls of the sanitation infrastructure clean and tidy, the inner floors smooth and free of water;

3. Keep the interior and surrounding environment of public toilets Neat, the public toilet squatting area is clean, there is no feces and dirt on both sides of the toilet trough; the urinal trough (bucket) of the public toilet is free of rust, urine scale, and garbage, and the pipes are kept clear; the lighting fixtures, hand washing utensils, mirrors, clothes hooks, and flushing equipment in the public toilet are The water equipment and other equipment are in good condition, with no dust or dirt; the septic tank and the manure outlet of the public toilet have covers and no damage or dents; during the fly and mosquito breeding season, mosquito and fly killing drugs are sprayed regularly to effectively control the breeding of fly maggots in the sanitation infrastructure.

(7) Responsibilities of garbage removal personnel:

1. Responsible for garbage removal in urban areas, ensuring that garbage is cleared every day and the ground is clean when vehicles move;

2. Strictly abide by traffic rules and operate in strict accordance with operating procedures to prevent traffic accidents and production accidents;

3. Earnestly implement the removal timetable and removal routes, and collect garbage from each station, unit and exposed spot Clean up and rehabilitate in a timely manner;

4. When transporting garbage, ensure closed transportation and no leakage along the way to prevent secondary pollution;

5. Garbage must be transported to designated sites for dumping , obey the instructions of on-site management personnel;

6. Conduct regular return visits to service units to improve service quality.

IV. Implement accountability and standardize daily behavior

For those who violate the daily behavioral norms of urban management personnel, fail to perform their job responsibilities, or have any of the following circumstances, they will be punished in accordance with the "Municipal Urban Management Bureau" According to the provisions of the "Accountability Action Plan", accountability will be carried out according to the seriousness of the case:

1. If you fail to comply with orders, continue to prohibit, or do not conscientiously implement the instructions, decisions, and orders of your superiors, your superiors will be punished Failure to abide by, stop, correct, or investigate prohibited behaviors;

2. Abuse of power, illegal administration, and the imposition of administrative penalties or administrative licenses in violation of regulations; failure to act, act indiscriminately, or act slowly. Mass incidents or other major incidents; interception, private distribution, intentional damage, unauthorized handling of fines and temporary seizure of items; collecting gifts and gifts from management objects to obtain improper benefits;

3. Procrastination in doing things , prevaricating, procrastinating or resisting matters that should be handled within the scope of responsibilities; failing to complete matters that should be handled within the prescribed time limit, resulting in work delays; deliberately making things difficult and delaying the personnel who come to the unit to work, Causing adverse effects;

4. Not striving for progress, being mediocre and inactive, treating the work assigned by superiors negatively, performing poorly, affecting the progress of the overall work; being late for work, leaving early, being absent from work, and engaging in playing cards, playing cards, etc. during working hours. Playing chess, playing games, chatting online, stock trading and other activities unrelated to work;

5. Untruthful style, fraud, concealment, false reporting, late reporting, or omission of public and private emergencies, Work safety accidents or other important situations; concealing the truth of the case, distorting the facts of the case, concealing the case and failing to report it, and suppressing the case without investigating;

6. Indifferent attitude, rough style, and unresponsive to the masses’ petitions, reports, Complaints and appeals are not received, are not accepted in accordance with the law, and are rejected without justifiable reasons.

The Urban Management Administrative Law Enforcement Bureau or the Urban Management Comprehensive Administrative Law Enforcement Bureau, referred to as the "Urban Management Bureau" or "Urban Management", is the department responsible for comprehensive administrative law enforcement in urban management in mainland China. Its predecessor, the "Urban Management Office", etc. belong to the China The People's Liberation Army and the People's Republic of China were state institutions. Later, the urban management department was gradually integrated into the administrative establishment of various localities and became the administrative agency "urban management bureau", which exercised its powers in its own name. Urban management and administrative law enforcement (urban management law enforcement for short) was managed by the city. An important component. Its law enforcement is based on the Administrative Punishment Law promulgated in 1996 and the local regulations promulgated by various cities. Urban management comprehensive administrative law enforcement, or urban management law enforcement is often referred to as "urban management" and is equated with urban management. However, urban management and urban management are two different concepts. Urban management is a system management in three dimensions: time, logic and knowledge.