Talk about your understanding of quality? How to ensure product quality at work

Four quality control masters put forward their views on product quality: Deming believes that "quality is the most economical means to create the most useful products on the market"; Julan believes that "quality is a Feigenberg believes that "quality is not the best, it is only the best under certain consumption conditions. These conditions refer to What matters is the product price (implied quality cost) and actual use"; Ishikawa Kaoru believes that "quality is the standard that meets the requirements." The above four masters all have a common point of view: "Meet the needs of users", or another way of saying it: "Meet the standards required by users".

Representing the quality of goods in kind, using the actual quality of the goods being traded or using samples that represent the quality of the goods, including: (1) Sight-seeing transaction, also known as spot trading, that is, Buy and sell based on the actual quality of the goods available. Specific method: The seller displays the goods to the buyer at the place where the goods are stored, and the buyer or his agent inspects them one by one. If the goods are satisfactory, a transaction will be concluded with the seller. This practice is often seen in trading businesses such as consignment, auctions, and exhibitions. (2) Buying and selling by sample means that both parties to the transaction stipulate that the quality of the goods should be expressed by samples and used as the basis for the quality of the seller's delivery. In international trade practice, it is difficult to describe the quality of some goods in words, and they are represented by physical samples instead. Depending on the sample provider, buying and selling by sample can be divided into: ①Buying and selling based on the seller's sample ②Buying and selling based on the buyer's sample ③Buying and selling based on the equivalent sample.

How to ensure product quality at work:

1. Enterprises must set clear long-term and annual goals and a progress schedule to achieve the goals. This goal must be measurable, checkable, and testable. Operations cannot be ambiguous; furthermore, once the goals are determined, they must be decomposed into multiple levels, relatively abstract goals must be integrated into the work responsibilities of each department and even each position, and the job responsibilities should be refined and three-dimensional so that each The target level should have goals, measures, responsible persons, time limits, supervision and inspection, and assessment and evaluation, forming a closed loop of management.

2. Innovate training methods and effectively strengthen training and learning in aspects such as moral character, theoretical cultivation, corporate culture, party spirit and discipline, rules and regulations, professional knowledge, and professional skills. Execution is not empty talk, the premise is the ability and willingness to implement work goals and standards. Training should not be a mere formality or superficiality, nor should it be training for the sake of training. It should be based on the actual situation of employees and the atmosphere should be lively and lively, so that the focus of training should be on the effectiveness of the training, which is reflected in the improvement of employees' professional quality and work skills. The level of management skills and business skills will be directly reflected in the efficiency and quality of completing tasks. Therefore, the primary issue of execution is actually a human issue, because ultimately it is people who implement the company's strategies and goals and give feedback to the company's culture. Through effective training and learning of knowledge levels in these aspects, the training of "well-trained" employees is conducive to the adjustment and formation of responsibility and self-discipline awareness, the improvement of work ability, work efficiency, and results, and the improvement of self-defeat. , adopting the strengths of people and innovating work, which is conducive to the cultivation and promotion of corporate culture.

3. Grasp the key points of the work and pay attention to the details of the work. Key points usually appear as not only the main contradiction, the main aspects of the contradiction, but also important links such as train track movers. The solution of key points often represents the solution of the main problem, represents a breakthrough in the overall work, and is the key to solving the problem. For example, after an enterprise's development strategy and work goals are determined, middle-level management cadres are the key to whether they can be achieved. Managers at grassroots units play a vital role in achieving goals and fulfilling work. The necessity of paying attention to details is that details may seem small and unimportant, but they often reflect and determine the overall effect and level of management work. On the one hand, many times it is the details or trivial matters that affect the overall situation or even determine the success or failure of a matter. This is what it means to accumulate misfortunes in the slightest, and a long embankment that is thousands of miles long breaks in an ant nest. There are really many cases in this area in real life. On the other hand, paying attention to details is an inevitable management requirement for improving work quality to a certain stage, and is an inevitable requirement for employees and customers to continuously improve products, services, culture, and life needs. The "barrel effect" indicates that the amount of water held is determined by the shortest board rather than the longest board. Details are like shortcomings, which illustrates the necessity of paying attention to details from one side.

To a large extent, the improvement of execution ability is to pay attention to details seriously and then again; to follow up on key points again and again.

4. Sublimate management concepts and build efficient rules and regulations and organizational structures. Management concepts dominate the direction of corporate management, determining the understanding of the root causes of problems and the methods used to solve existing problems. Rules and regulations derived from management concepts are the rules for the orderly operation of enterprises, and are the institutional guarantee for an organization to create a harmonious and upward working environment and improve execution capabilities. Clear, effective, and concise work standards, work procedures, job responsibilities, assessment standards, and humanistic care reflected in rules and regulations are the prerequisites for improving execution—doing standard work and executing accurately. For example, by continuously improving the material incentive policy focusing on salary distribution, eliminating employees' internal unfairness, self-injustice and external unfairness emotions, effectively improving employees' satisfaction and loyalty to the company, and stimulating employees' willingness to proactively implement and Improve work effectiveness; and by reorganizing the organizational structure and optimizing business processes, we can effectively overcome institutional factors that are detrimental to improving execution, such as poor information flow, unclear responsibilities, business pushback, and mismatch of responsibilities, rights, and interests.

5. Establish an excellent corporate execution culture. Establish a "people-oriented" idea in the enterprise, respect the value and status of employees, and enable employees to truly establish a sense of responsibility as "protagonists". Establish and continuously improve a set of executive culture systems that penetrate deeply from top to bottom, so that values, work concepts, goals, work code of conduct, and slogans are not just printed on documents, posted on windows, and written on blackboards. The key is It is deeply rooted in the hearts of employees and transformed into employees' actions, so that employees can work towards the company's common vision and goals and promote the company's continuous progress.

6. Improve communication methods and improve communication platforms. A survey shows that 70% of problems in enterprises are caused by poor communication, and 70% of problems can also be solved by communication. Due to the existence of management levels and basic interests in enterprises, the effective transmission of information is hindered, and the construction of effective communication methods and communication platforms is even more important in modern enterprises. Corporate websites, corporate computers, and public mailboxes opened in WeChat groups are good communication platforms. Through effective communication, we can not only see the appearance of things and existing problems, but also understand the reality that causes such appearances and problems. The reason; not only can we understand the gap between goals and execution, but also achieve the effect of teamwork and brainstorming; not only is it necessary to achieve efficient work, but it is also a means to enhance the harmony, orderliness and vitality of the enterprise. In short, to continuously improve execution, an organization must effectively implement the "people-oriented" idea, start from improving the execution environment, execution rules, execution goals, execution capabilities, execution motivation, etc., improve the initiative of execution subjects, and fully stimulate employees' self-esteem. The innovative vitality of transcending and scaling new heights lays a solid and crucial link for the enterprise to become long-lasting and strong, and for the sustainable development of the enterprise.