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Selected analysis questions and answers of p>MBA joint entrance examination management case (3) Source: Exam University 28/7/1 Exam University: China Education Exam First Portal Simulation Examination Room Video Course Case: Shanxi Coking Group Co., Ltd.' s "Three Stricts" and "Three Innovations" Way to Develop the Factory

Shanxi Coking Group Co., Ltd. (hereinafter referred to as Shanjiao) was formerly Shanxi Hongdong Coking Plant, which started in 197. In 1982, it was fully completed and accepted. After more than ten years of development and construction, it has now formed a large-scale chemical enterprise with the original value of fixed assets of 449 million yuan and 7,1 employees, producing more than 5 kinds of products such as gold coke, urea, coking benzene, tar and cleaned coal, among which provincial excellent products account for 93.54% of the total output value. The company has realized profits and paid profits and taxes for 1 years in a row, and has always maintained profits and taxes in Shanxi Province.

factory management depends on "three strictness". Ten years ago, Shanjiao was once a famous loss-making household in Shanxi Province, and its employees were repeatedly criticized by the newspaper. How to reverse this passive situation? After taking office in 1985, the new leadership team headed by Xue Peizhen and Li Xuegui was determined to change this situation. They first started from the basic work. On the basis of learning the enterprise management experience of Jilin Chemical Industry Company, the model of chemical enterprises at that time, combined with the actual situation of our factory, we first strictly formulated various management standards. According to the production process characteristics of our factory, we successively formulated 179 management systems, 327 post responsibility regulations and 85 technical operation procedures. 234 kinds of management standards and 479 kinds of industrial standards (173 management standards were formed after induction, sorting and refining * * *) require that the whole company should strictly abide by them, from leaders to ordinary employees. In the first year of implementing various specifications, once an assistant manager of the company was late for work for one minute, he immediately went to informed criticism in the whole factory and was fined. This incident shocked all the staff greatly. They saw that the leaders were "serious" and deepened their understanding of "strictness", and "doing things according to standards" gradually formed a kind of * * * knowledge throughout the factory.

in order to strictly observe labor discipline, process discipline and safety discipline. In July 199, "Shanjiao" set up a special post inspection office to further strengthen the inspection of the implementation of standards. In terms of labor discipline, seven phenomena, such as being late, leaving early, leaving the post, visiting the post, sleeping at the post, doing private work, and reading books, newspapers and magazines unrelated to work, are stipulated as disciplinary actions. Among them, one violation of discipline, the deduction of bonuses in the month, the annual cumulative violation of two half-level floating wages. Accumulated 6 times in the whole year, be removed from the list. As a chemical enterprise, fire prevention is very important. "Shanjiao" stipulates that smoking in the production area is fined 5 yuan at a time, and middle-level and above cadres are fined 1 yuan at a time. In the six years since the post inspection office was established, * * * has investigated and dealt with 6,53 people who violated the "three disciplines" (including 3,216 people who violated labor discipline, 2,415 people who violated technology discipline and 1,962 people who violated safety discipline). Since 199, Shanjiao * * * has expelled 12 people who violated discipline and kept 12 people who violated discipline.

In addition to strict punishment, Shanjiao also pays special attention to rewarding and commending employees who abide by the rules and regulations and have made outstanding contributions. Xie Jingli, a young assistant engineer in the Quality Supervision Department, designed and made an automatic urea sampler by himself, which filled the gap in the same industry at home and abroad and was rated as an outstanding scientific and technological cadre. The one-time bonus was equivalent to the sum of the per capita income of the employees of the company in that year. Guo Qingxia, a young female welder in the synthesis workshop, and Helan Gen, the head of the hot repair section in the coking workshop, were also awarded various honorary titles and received corresponding material and spiritual rewards for their outstanding performance in their work.

In a word, "Shanjiao" has taken the road of developing the factory by strict standards, strict inspection and strict rewards and punishments.

First, management depends on: "three modernizations" and meticulous carving

"Shanjiao" through more than ten years of exploration, enterprises have been continuously brought into standardized management. Their practices are:

First, grasp small things and standardize the behavior of employees. In order to build a civilized, efficient, safe, and excellent corporate image, they put all positions, warehouses, various items and areas of the company into fixed management in the order of production workshop, back auxiliary workshop, first site and then office, drew and posted the fixed map of items with locker and tool cabinet of each position according to the unified standard, and employees accessed items according to the map. The whole production work was clean and beautiful, and everyone felt comfortable.

according to the characteristics of strong continuity of chemical production process, the top card system of process inspection is implemented in all production posts of the company. Since 1992, 7 large and small signs have been set up throughout the company, which indicate the inspection time, inspection contents and operators. The production technology department, the company's dispatching room and the post inspection office insist on regular and irregular inspections within 24 hours every day and make inspection records. Through the implementation of the process inspection top card system, many potential problems in process and equipment can be found in time, and many faults and hidden dangers can be eliminated in time. Chen Fushun, an operator in the coal preparation workshop, found a crack at the root of the dumper bracket during the patrol inspection, and immediately reported it. After the company organized personnel to repair it, a large-scale vicious accident was avoided. When Ma Hongxi, the operator of the synthetic workshop of the synthetic ammonia branch, was on patrol inspection, he found that the oil air defense pipe was blocked and took decisive measures to make the chemical fertilizer system run normally. Saved a lot of economic losses for the company.

second, grasp the connotation and specialize the management content. Professional management is the main content of enterprise management. "Mountain coke" gives full play to the functions of professional management offices, making special management unique. In terms of quality management, by strictly implementing the "three quality laws", that is, the input-output method, the quality veto method and the quality award method, the raw material purchase, product production and quality control are strictly controlled. The product quality is closely linked with every work link, so that the leading product metallurgy of the enterprise is rated as "world-class excellent product for the people" and "Chinese-made fine product". In energy-saving management, we adhere to the principle of paying equal attention to development and saving, and earnestly implement 23 kinds of personnel assessment systems with more than 2 items. Since the 199s, the consumption and indicators of various products have been lowered year by year, and the comprehensive energy consumption of coking coal is actually 33.74 kg and 43.74 kg lower than the international level and the domestic advanced level, respectively, making it an advanced energy-saving enterprise in Shanxi Province. In terms of technical management, we have adhered to the policy of developing science and technology, and since 1989, we have completed 52 kilograms of major scientific and technological research projects, among which urea automatic sampler, biochemical backwater purification circulation system and 512 cycle machine damping device are the first in China. In the aspect of financial management, we should implement target (expense) management, set up internal banks, and strictly enforce the financial system to ensure the completion of the task of paying taxes and fees to the state, so as to become an AAA credit enterprise. In addition, Shanjiao has its own characteristics in safety management, environmental protection management, marketing management, cadre management and logistics management, which has contributed to the continuous development and construction of Shanjiao.

Third, pay close attention to implementation and integrate professional assessment. After years of experience, "Shanjiao" realized that in order to make the work of the party and government trade unions closely focus on production and operation, and make all the management achieve the purpose of overall operation and all-round development, they implemented the "all-round management integration" assessment method. The specific approach is: in a unified time, according to the prescribed inspection standards, using a unified assessment method, the management of all units of the company will be inspected and assessed. At the beginning of each month, it will take one week, with the company leaders leading the team and working with the management department, and listen to the report, on-the-spot inspection, comprehensive evaluation and scoring in the agreed order. The assessment scores will be cashed in the monthly comprehensive bonus, and the top 3 will be rewarded differently. Major problems are found and ordered to be solved within a time limit. Integrated assessment not only makes "Shanjiao" strive for perfection in management, but also avoids the state that all production departments are struggling to cope with various inspections in the past, so that enterprises are brought into programmed standardized management, with orderly procedures and stable production.

Second, there is love in strictness, affection in strictness, and increasing the cohesion of enterprises

"Shan Jiao" is selfless in strictness, but at the same time it also pays attention to correctly handling the dialectical relationship between strictness and love. In material life, try to find ways to make employees feel at ease and comfortable. Especially for front-line workers who work shifts, free night meals are provided, and employees who work shifts for a long time will have their wages raised by one level. At present, 38 employees in the whole factory have enjoyed this treatment. "Shanjiao" also invests a lot of money in employee education every year. 497 employees obtained college diplomas or above through self-study and further study, among which 3 outstanding scientific and technological personnel went abroad for further study at the expense of enterprises. At present, the company still has nearly 4 employees studying in domestic colleges and universities and taking self-study exams. In the selection of cadres, the leaders of the company encourage employees to recommend themselves. For 121 people who meet the requirements of reserve cadres, they are followed up and evaluated by the masses once a year. At present, 48 people have been promoted to leadership positions. Shanjiao is located in the suburb of Hongdong, and it is a major concern of every parent that employees' children go to school. The company puts itself in the workers' shoes and actively establishes contact with Linfen, a provincial key middle school 5 kilometers away. All the children of workers admitted to this school are funded by enterprises. Special cars are also sent to pick up and drop off every weekend. The replacement of children is often the wish of every retired worker. In order to meet their wishes, all those who pass the physical examination and cultural examination will be hired. For those whose education level is not up to the junior high school graduation level, the enterprise is responsible for funding the training, and then they will be hired after passing the examination.

over the years, the company has also organized a large number of employees to go to Beidaihe, Shanxi Yanzhou and Taiyuan Jinci sanatorium and travel, so that they can relax and rest after intense work.

The combination of "Shanjiao" and strict love has constantly brought up a large number of Shanjiao people who love their jobs and are dedicated to their work. Although Wu Yongzhong, an old intellectual, is over 7 years old, he still insists on travelling across mountains and rivers to investigate and study outside the province. After the implementation of his coking scheme, he saved the company more than 3 million yuan every year and attended the National Chemical Model Workers Conference with honor. The scheme designed by young engineer Lv Xumang to transform desorption gas with liquid in urea production has increased the economic benefit of the company by more than 1.5 million yuan every year. There are many such examples in Shanjiao. It is such a large number of ordinary people with dedication that the company's vitality and vitality continue to increase and the production and business activities continue to develop.

The successful experience of "Shanjiao" people in production management is obvious, but they are not satisfied with it. The leaders of the company are deeply aware that with the deepening reform of market economy and enterprises, the products produced by Shanjiao are facing fierce competition in international and domestic markets, and how to make the production and business activities in by going up one flight of stairs, "Shanjiao" will face greater challenges!

multiple choice questions

1. From the perspective of incentive methods, the main incentive methods adopted by Shanxi Coking Plant are:

a. Alternating positive and negative reinforcement

b. Giving priority to negative reinforcement and assisting positive reinforcement

c. Giving priority to positive reinforcement and assisting negative reinforcement

d. Don't take all kinds of incentive methods as prosperity. More inclined to:

A. Taylor's scientific management theory

B. Fa Yueer's management process theory

C. Rules and procedures

D. System theory

3. From the form of planning, Shanxi Coking Plant has formulated 173 management standards, including;

A. Policies, rules and procedures

B. Rules C. Rules and procedures

D. Rules, procedures and planning

4. From the theoretical analysis of human nature hypothesis, the management measures of Shanjiao are more inclined to:

A. Assumption of economic man

B. Assumption of social man

. Do you think their most successful experience is:

A. Strict punishment and strict labor discipline

B. Grasping basic work and system construction

C. Giving play to the role of professional functional departments

D. Caring for employees and solving problems for them

Reference answer: 1.B 2.A 3.C 4.D 5.B

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