How to do a good job in providing preferential treatment to military-related personnel and maintaining stability under the new situation?

1. Leaders attach great importance to it and have clear responsibilities

According to the specific situation of our city, the Wugang Municipal Party Committee and the Municipal Government attach great importance to the stability maintenance of preferential treatment recipients, and include the stability maintenance of petition recipients in the work of the party and government Important agenda. First, a working group on retired soldiers was established, headed by the executive deputy mayor. Its members are composed of relevant personnel from the Municipal Law Committee, Public Security Bureau, Civil Affairs Bureau, Letters and Calls Bureau, Finance Bureau, Human Resources and Social Security Bureau and other units. The office is located in Municipal Letters and Calls Bureau, and arrange special work funds to ensure that leadership is strong and funds are in place. Second, a responsibility mechanism for stability maintenance has been established. In accordance with the principle of territorial management, our city has established a linkage working mechanism for letters and calls such as "the city covers the township (town), the township (town) covers the village, and the village covers the person", and 24-hour zero reporting. Distribute responsibilities to relevant units, implement a layer-by-level contracting system, and assign responsibility to units and individuals. In order to strengthen responsibility, the municipal government included military-related stability maintenance work as an important part of the year-end performance appraisal and implemented a "one-vote veto". The third is to establish a regular visit system. For the key petitioning targets among the military-related groups, the municipal league leaders will lead the team and coordinate with relevant functional departments to invite petition representatives for regular interviews, face-to-face publicity of policies, and good explanation and persuasion work. Strong leadership provides organizational guarantee for the stability maintenance work of the special care recipients in our city.

2. Strengthen training and improve capabilities

The key to doing a good job in maintaining stability through petitions is to give priority to the quality and professional capabilities of the staff. The special care groups in our city have a complex population and different demands, requiring staff to be of high quality and capable. There are many civil affairs staff in towns and villages in our city, and their quality varies. Therefore, we have to conduct professional training for the special care staff in each town and town every year. Every month, the bureau's preferential care staff are organized to conduct intensive business studies and discuss some issues raised by the preferential care recipients. Over the years, through various forms of business learning, training, and experience discussions, the overall business quality and business capabilities of the staff have been continuously improved. The questions raised by the recipients of special care should be qualitatively accurate, the answers should be well-founded, and the issues should be handled appropriately. Business staff having good professional qualities is the prerequisite and guarantee for doing a good job in providing preferential care and maintaining stability.

3. Publicity and education are in place

In recent years, our city has attached great importance to the publicity of the preferential care policy, using radio and television, banners, bulletin boards, and printing of preferential care policy brochures, Publicity and education activities were carried out in various forms, including symposiums, to strengthen the ideological education of special care recipients. In recent years, our city has printed more than 30,000 brochures on preferential care policies, which have been distributed to the recipients of special care from all townships, towns and streets. Policies and regulations related to preferential care have also been published in the township government affairs disclosure column and village affairs disclosure column, and in the municipal government The website and the civil affairs website have publicized all persons, categories, and amounts enjoying preferential treatment to ensure openness, fairness, and impartiality, so that the majority of preferential treatment recipients in the city understand the policy and abide by the rules. Publicity and education work has laid a solid foundation for the stability of special care recipients.

4. Tight organization and effective measures

The work of petitions is not a trivial matter. Leaders at all levels in our city attach great importance to the work of petitions ideologically and regard the work of petitions and stability maintenance as a political task. . Guided by the Scientific Outlook on Development, all levels of our city are full of love and conscientiously carry out petition work. The first is to ensure that every petition matter has a response and a result, and strives to solve the actual difficulties and problems of the petition recipients. The second is to ensure that the pension benefits for special care recipients are implemented in a timely manner and to explain problems that cannot be solved. The civil affairs department gave full play to the role of functional departments and shouldered the important task of maintaining the stability of preferential treatment recipients. In the work of petitions, a petition responsibility system was established to assign responsibilities to each person and cover the cases. A petition reception day system has been established, whereby leaders receive and handle petition matters in a centralized manner, so as to solve the problem without letting go and solve the problem at the grassroots level, ensuring that preferential treatment recipients do not leapfrog petitions or petition in groups.

5. Strengthen contact and grasp the latest trends

To do a good job in maintaining stability through petitions and solving problems, we must obtain petition information. The phenomenon of civil affairs petitions, like other things, has a brewing and formation process. In the process of development and evolution, we must collect valuable information in a timely manner, accurately grasp the precursors of petitions in a timely manner, firmly grasp the initiative in the work of petitions and maintaining stability, prepare for rainy days, nip problems in the bud, and promptly resolve petition conflicts at the grassroots level and at the source. Solved in the bud. Based on actual conditions, our city has established a civil affairs information network. First, the township civil affairs office has designated dedicated personnel to be responsible for information management; second, it focuses on strengthening horizontal information connections with the civil affairs of neighboring counties; third, it identifies information personnel among high-risk petitioning and military-related groups. Obtain information and keep abreast of the petition trends of military-related groups; fourth, use the "August 1st" and Spring Festival symposiums to convene representatives of various groups for special care, listen to the voices of the special care recipients, understand the needs of the recipients, and solve their problems in a timely manner to achieve the purpose of ensuring stability.

6. Establish a system and strictly control policies

The objects of preferential treatment should be no better than other members of society, with high overall quality, high policy level, well-informed, well-organized, and special demands. Once unfair treatment occurs, , if it is not handled in accordance with the law, regulations and procedures, the entire group will gather to petition. Therefore, our bureau strictly controls policies and formulates a series of long-term management systems when it comes to solving the issue of treatment for special care recipients. The first is to strictly control policies and never speak randomly. An important reason why preferential treatment recipients continue to petition is that a few places implement inconsistent policies and speak randomly, leading to comparisons with each other. For example, there are 208 people in our city who enlisted in the war. They compare with other provinces and regions and strongly demand that the treatment for participating in the war be resolved. However, our city strictly controls the policy and will not handle it if there is no policy basis; secondly, it has formulated a file management system. The files are managed by dedicated personnel, with clear responsibilities, and a file review and approval process to ensure the authenticity of the file materials, and to control veterans from the source to avoid falsification in the implementation of preferential treatment; thirdly, a practical and feasible treatment approval system for preferential treatment objects has been developed. An internal approval process of the Civil Affairs Bureau has been established to supervise the whole process of disciplinary inspection and supervision. The director is in charge of review, and the report can only be reported after the director's approval. It insists that whoever approves is responsible, and checks at all levels, which enhances the transparency and accuracy of approvals; fourthly, a job performance appraisal system is established At the beginning of the year, the bureau signed a performance appraisal responsibility letter with all staff of the Special Care Unit to ensure the high-quality services of the staff and ensure that the benefits of the special care recipients are paid in full and in a timely manner. Under this strict management model, our city has been very fair and transparent in the implementation of treatment for those who are classified as disabled, return to their hometowns with illness, and participate in war and nuclear weapons. There has not been a single petition to resolve unfair treatment.

7. Spiritual comfort is the main focus, and material care is the supplement.

In recent years, our city has comprehensively launched short-term recuperation work for key special care recipients in accordance with superior policies, and established a medical system for special care recipients. Guaranteed a one-stop service and settlement platform, implemented a priority relief system for housing difficulties for special care recipients, and a temporary assistance system for special poverty relief recipients. In recent years, Shaoyang Baoqing Psychiatric Hospital has visited 2 to 3 towns in our city every year to carry out voluntary inspection activities for key special care recipients, including free medical and medication delivery, which has brought warmth to the recipients. This work has won the hearts of the people. Over the past three years, our city has persisted in carrying out short-term recuperation activities for key special care recipients, and has provided short-term recuperation to more than 500 key recipients of special care, with good response from the recipients. The one-stop service platform for special care medical insurance provides convenience to the majority of special care recipients. The recipients of special care receive medical treatment that other members of society cannot obtain, and solve some practical difficulties for them. The above measures effectively illustrate that the recipients of special care have made contributions to the country and the people in the past. The party and the country have not forgotten them. They have received special preferential treatment from the country and recognition from society. Their own sense of honor and happiness have been significantly improved, although material care is limited. , but they were greatly comforted mentally. This sense of pride and satisfaction stabilized their hearts.