On how to innovate the management concept and further improve the efficiency of vehicle management service.

The work of DMV is an important part of public security traffic management, and it is a policy, professional and mass work. Whether the work of the vehicle management office is carried out well has attracted more and more attention from the broad masses of the people. With the rapid development of China's economy and society and the gradual improvement of people's overall living standards, the number of motor vehicles has soared, the business volume of the vehicle management office has increased greatly, and the task has become heavier and heavier. With the implementation of the Road Traffic Safety Law and the acceleration of the construction of the "three basic projects", the requirements and standards for the work of the vehicle management office are getting higher and higher. How to adapt to the requirements of the new situation, further change the concept and improve the service level is a new topic faced by every grass-roots vehicle management office. Therefore, this paper, combined with the actual work of our county vehicle management office, talks about the understanding of improving the efficiency of vehicle management service. I. Review of the work of DMV in 20 1 1 year Since the beginning of this year, under the correct leadership of superiors, people's satisfaction has been taken as the fundamental standard to test and measure the management of vehicles and drivers, the efficiency of organs has been strengthened, the "three basics" project has been further deepened, and the "three constructions" have been promoted. The public security vehicle management department has changed from management to service, which has realized the openness, fairness and justice of vehicle management work, improved work efficiency and service level, and created a public security vehicle management team that the people are satisfied with. (a), strengthen the moral construction of the team, improve the quality of the police. Team building is the basis and guarantee for us to do all the work well. By strengthening the team building of the vehicle management department, the business work can be promoted. 1, continue to carry out education rectification activities. In strict accordance with the requirements of education and rectification, we should strengthen the education of ideals and beliefs, rectify our thinking, rectify our style of work, and rectify our discipline, so as to further correct the law enforcement concept of the vehicle management police, further strengthen their law enforcement knowledge, and further strengthen their discipline style. In the in-depth education rectification activities, it is necessary to certify and formulate plans and learning programs, and closely combine centralized learning with self-study. Seriously organize the police to study relevant documents, laws and regulations, carry out special discussions, take study notes, write their experiences, check and analyze existing problems, and establish a learning garden. Every policeman writes down his own experience and posts it on the "learning garden" to ensure that his study and work are correct. 2, combined with the ongoing education and rectification activities, to carry out centralized education and rectification, and promote the social innovation of vehicle management. Vigorously rectify the team's ideological style and discipline, strengthen quality education and training, innovate working mechanisms and methods, thoroughly rectify outstanding problems such as irregular law enforcement, ineffective supervision and management, and arbitrary charges, gradually eliminate obstacles and obstacles affecting standardized law enforcement in the management system and working mechanism, enhance the image of the public security vehicle management department, and promote the harmonious relationship between the police and the people. 3. Establish rules and regulations and implement institutionalized management. Establish and improve various rules and regulations, and insist on using the system to manage people and things. Put an end to the phenomenon of "difficult door entry, ugly face, difficult things" and poor service attitude, and ensure a good window image of public security traffic police and vehicle management departments. 1, implement one-stop service and seriously serve the masses. The implementation of the first inquiry responsibility system, limited time service, delayed service and notification service has saved a lot of time, financial resources and material resources for the masses. For example, the introduction of a limited-time working system will make everything as fast as possible, and the masses will not be allowed to make an extra trip and wait for one more minute. 2. Strengthen hardware construction and improve the management level of science and technology. Vehicle management office makes full use of modern science and technology to handle business and improve work efficiency. Timely purchase and use of new systems and supporting office equipment will greatly improve work efficiency. 3. Promote social management innovation. Combine the vehicle management service to the countryside with the government's "agricultural village office" activities, send services and policies to the countryside, solve the problems of rural people, and resolve various difficult problems. (three), the implementation of sunshine operation, public warning, accept the supervision of the masses. In daily work, it is necessary to formulate a mechanism, implement the accountability system, give the people more right to know and supervise, and standardize the work behavior of the police. Main measures: 1, improve the management system, implement the system on the wall, and the responsibility lies with people. All the management systems of the vehicle management office are hung on the office wall, and the police affairs are open to enhance the transparency of work; At the same time, install monitoring facilities to urge the police and staff to accept dual supervision; 2. Give the owner the initiative in license plate management and number selection, and implement sunshine operation, which eliminates people's doubts about license plate work; 3. Publicize the charging standard and the document number of the charging examination and approval authority, so that the people can clearly understand the payment, so that every charge can be legally followed and well documented. 4. Hire local CPPCC members or representatives of the masses as supervisors, hold symposiums on a regular basis, distribute questionnaires and conduct police assessment. Regularly hold police camp open days, expand publicity, let the masses know more about the hardships of police work, win the support and understanding of the masses for our work, and enhance the image of the police. Second, the current realistic problems faced by the DMV (1). The lack of police force has restricted the development of the vehicle management office. The contradiction between the increasing workload of the vehicle management office and the lack of police force is further aggravated. Due to the rapid increase of motor vehicles year by year, there are more and more businesses, the police are under increasing pressure and tired of dealing with window work, and the people's service of going to the countryside to apply for permits cannot be carried out normally, which restricts the work quality and efficiency of the vehicle management office to some extent. (B) Capital constraints on infrastructure investment. The existing office facilities cannot meet the rapid growth of business volume. For example, the electronic equipment and filing cabinets in the office need to be continuously invested, and maintenance or updating should be increased. Due to the limitation of office funds, many facilities cannot be added and put into use. For example, with the increase of the number of windows and service points, the network operation speed slows down, and even failures occur frequently, which affects the mood of the people who handle affairs and increases the pressure on the police at the window. (3) DMV has standardized management and convenient service. The contradiction between the modern management of vehicle driving management business process and people's cognitive level. With the legalization and standardization of vehicle management business process and the continuous upgrading of management level, online office has been realized, but there is a gap with the actual cognitive level of the masses, resulting in contradictions. There are contradictions in standardized management that are difficult to adapt and coordinate, and management is convenient but inconvenient, resulting in a dilemma. For example, many people in mountainous areas are limited by their own economic conditions, with low education level, unfamiliar with computers and lack of legal knowledge. However, vehicle registration needs to go through many legal procedures, materials are essential, and it needs to go through multiple positions and processes. Taking the driver's license test in subject 1, subject 2 and subject 3 should be carried out intermittently. Although the registration office has set up information desks, flowcharts and various convenience measures, the masses always find it too cumbersome. Some people are very unfamiliar with computer operation, and sometimes they fail to get into subject one, which makes them emotional, thus causing people to misunderstand the work of the vehicle management office. Some people even think that the exam is troublesome and go to get a fake certificate. (4) There are still operational blind spots in relevant laws and regulations. In the actual process of administrative law enforcement, sometimes we will encounter some "blind areas", which will have a certain impact on our work. For example, there is no clear regulation on whether vehicles that are about to be scrapped can be registered for transfer. In the new motor vehicle registration regulations, according to different models, the punishment for overdue inspection of vehicles is unknown; The motor vehicle has been scrapped and disintegrated, and it is not clear whether the original violation should be dealt with first, and the vehicle scrapping period cannot be cancelled due to violation; There are no specific operational regulations on how to supervise the disposal of "big tons and small labels" by scrapped vehicle enterprises, training schools and agricultural machinery departments; The current vehicle registration announcement is inconsistent with the actual market, there are multiple parameters for a vehicle type, or the vehicle has been produced and sold, but the announcement has not arrived; Motor vehicle insurance is insufficient (if the insurance period is only one month), can the inspection mark be issued normally? Third, innovate the management concept, improve the efficiency of vehicle management service (1), improve the overall quality of the team 1, improve the internal control mechanism, and improve the various systems of vehicle management office. Change the work style of police officers through the first inquiry responsibility system, the accountability system and the time-limited completion system. 2. From preferential treatment to police. Establish a regular physical examination and psychological counseling mechanism for police. Care about the physical and mental health of the police, understand the ideological trends of the police, help the police release psychological pressure in time, ensure the rest day of the police, and earnestly safeguard the legitimate rights and interests of the police. (2) Increase capital investment and constantly improve the infrastructure construction of vehicle management. In view of the current shortage of hardware facilities in grass-roots vehicle management offices, grass-roots public security traffic management departments should do everything possible to raise funds, vigorously strengthen the construction of vehicle management offices and increase necessary measures to adapt them to modern development and public security road traffic management and serve the needs of the economy and society. Increase investment in the facilities of primary vehicle management offices, change the past situation that the hall of vehicle management offices is small in space, outdated in equipment and poor in operation, and make it a window platform to communicate with the people, standardize law enforcement services, improve vehicle management services, obey and serve the broad masses of the people, and publicize laws and regulations on vehicle management services. (3) Continuously optimize standardized management of vehicle management business and convenient service measures. While improving the management level of vehicle driving management, we can choose alternative methods to solve the practical cognitive operation difficulties of the masses. For example, in view of the fact that people in mountainous areas are not familiar with computers and can't operate on computers to take the subject one exam, we can choose a written exam, and at the same time improve the supervision and other related management systems to ensure that the exam is strictly controlled, there are no management loopholes, and it is in line with the actual cognitive level of the people. (four), conscientiously implement the decision of the national traffic management department, and further solve the problems in the actual business of the grass-roots vehicle management office. Management of motor bicycles and other vehicles; This kind of "large-ton and small-label" automobile products do not conform to the announcement, and regulations such as "vehicle recall" should be implemented before registration, because in order to facilitate operation, guiding regulations should be introduced or improved in time. (5) Multi-sector coordination and cooperation, and constantly form a social linkage mechanism. Coordinate relevant government departments and promote the social linkage mechanism of vehicle management office. For example, the government takes the lead in the management of scrapped vehicles, strengthens the collaborative management of safety supervision, economy and trade, transportation, industry and commerce, taxation and other departments with the public security, formulates departmental coordination mechanisms and management measures, and eliminates the phenomenon of "immortality" of scrapped vehicles through multiple channels.