Beauty salon phone etiquette?

Through the phone, leave the first impression on the caller: we are a high-end, professional, qualified, enthusiastic, polite, warm and friendly beauty salon. The following is what I collected and compiled, I hope it will be helpful to you.

: Requirements for answering the phone

1. *** Pick up the phone quickly after two rings

Pay attention to your expression

< /p>

Adjust your expression to reveal your Yuanbao mouth shape, and your smile can be conveyed through the phone. Use polite expressions such as "Thank you", "How can I help?" "You're welcome."

Speak sweetly, speak softly, and enunciate clearly

Pay attention to your voice

p>

You must speak clearly, face the microphone, and pronounce accurately. When talking on the phone, you cannot yell or whisper. Instead, you should use your Dantian to make a pleasant and magnetic voice. A charming voice can improve your success rate.

Hold the handset in your left hand, paper and pen in your right hand, and record the content of the call in a timely manner*** If you make an appointment for care: write it down on the reservation form immediately***

Note: During the communication with the customer Written records are required during telephone communications. When writing, the microphone is usually clamped on the shoulder. In this way, the phone can easily fall off and make a harsh sound, causing discomfort to the customer. In order to eliminate this undesirable phenomenon, use the left hand to hold the receiver and the right hand to write or operate the computer, so that you can easily communicate with customers.

Maintain correct posture

You should always maintain correct sitting posture when answering the phone. Under normal circumstances, when a person's body sinks slightly and the Dantian is compressed, it is easy to make the sound of the Dantian unable to come out; most people speak through the chest, which makes the mouth dry. If you use the sound of the Dantian, you can not only make the Dantian sound The sound is magnetic and won't hurt your throat. Therefore, maintain an upright sitting posture, especially do not lean on the edge of the table, so as to make the sound natural, smooth and beautiful. In addition, smiling can also make the caller feel that you are happy.

Repeat the key points of the call

Before answering the call, don’t forget to repeat the key points of the call to prevent misunderstandings caused by recording errors or deviations and make the entire work more efficient. . For example, check and proofread various information such as time, location, ***, area code, etc. to avoid errors as much as possible.

Thank you at the end

Thank you at the end is also a basic etiquette. Visitors are guests, treat them as our top priority, and don’t think you can ignore telephone customers just because you don’t face them directly. Be sure to include a thank you, such as, "Okay, thanks for calling."

Let the customer close the line first

We are in the service industry. When making and answering calls, we should remember to let the customer close the line first. Because once you hang up the phone first, the other party will definitely hear a "clicking" sound, which will make the customer feel very uncomfortable. Therefore, when the call is about to end, you should politely ask the customer to hang up the line first, and then the entire call will be considered successfully ended

Note that if the person the other party is looking for is not available, please inform the other party first that the person they are looking for is not there. , if necessary, help convey the call; do not ask the other party what's wrong first, and then tell the other party that the person you are looking for is not available, so as to avoid making people think that the designated recipient is deliberately avoiding the call.

Understand the caller’s purpose. If it is a complaint call, you should listen carefully, record it, and then help them find someone who can help, but you should not transfer the call directly to the company leader.

If it is a general sales call, please make detailed records and forward the records to the leader. Don't refuse blindly. Maybe the other party's information is exactly what the leader is looking for.

If the caller dials the wrong number, you must say "Sorry, did you dial the wrong number? This is XXX Beauty Salon." If necessary you can also tell the caller "The number here is XXXXX.

: Appointment phone number

Good morning/good noon/good afternoon/good evening! XXX Beauty Salon, we are happy to serve you!

Hello, I I want to go for a beauty treatment in the afternoon

What is your surname and your card number?

Wang ** number

Okay, Miss Wang, your card number is ** , what time will you come over in the afternoon, and what project will you do?

Around 2 o'clock in the afternoon, do weight loss, ***If the customer doesn't know what project, tell the customer to come over fifteen minutes in advance, and you will Our exclusive consultant will arrange it for you***

Okay, I have booked it for you. Your appointment is for practice at 2 p.m. You are welcome to come on time. If you have temporary changes and cannot come on time due to other matters, please remember to call us 2 hours in advance to inform us, because our rooms, beauty technicians, instruments, etc. will be prepared and arranged for you from 2 hours before your treatment. , waiting for you. If you fail to come in on time and do not call us, we will assume that you have already performed the treatment.

Thank you for your call, we are waiting for you!

Goodbye!

:***

Good morning/Good afternoon/ Good afternoon/good evening! XXX Beauty Salon, we are happy to serve you!

Are you XXX Beauty Salon here?

Yes, this is XXX Beauty Salon, what do you have? Can I help you?

May I ask if you do XXX here?

Let me introduce to you, our hospital’s projects include: face, body, beauty and beauty, wrinkle removal, weight loss, Breast enhancement, fitness, nutrition, makeup, manicure, and many other beauty projects. We are very happy to receive your call. We also have the XXX project you consulted. I hope it is convenient for you to come to our hospital and be managed by our exclusive consultant. After providing you with professional consultation and understanding, we can tailor-make project packages and treatments that suit you. Come on over for a cup of tea and a tour to find out. If you feel it's not appropriate, it doesn't matter if you don't do it here. May I ask where you are now? I'll give you the driving or bus route.

Our address here is: XXXXX. If you drive or take a taxi, please tell us which road is at the intersection. If the bus takes XXXX route, how long it will take to arrive.

Look at what time you come, I will arrange a beauty consultant for you in advance.

Okay, Miss X, XXX Beauty Salon is looking forward to your arrival.

Thank you for your call, thank you! Goodbye!

***Please note, try not to quote on the phone. If the customer must consult on the phone, if it takes a long time, it will be transferred to the waiting list. The consultant will answer the consultation. If it is about price, tell us that different members have different prices***