Six mechanisms to solve contradictions and disputes

Chapter I General Provisions Article 1 These Regulations are formulated in accordance with the basic principles of relevant laws and administrative regulations and the reality of Shenzhen Special Economic Zone in order to effectively resolve contradictions and disputes in a timely manner, safeguard the legitimate rights and interests of the parties, maintain social harmony and stability, and improve the modernization level of urban governance. Article 2 These Regulations shall apply to the diversified settlement activities of contradictions and disputes in Shenzhen Special Economic Zone.

The term "diversified solutions to contradictions and disputes" as mentioned in these Regulations refers to the activities of resolving contradictions and disputes through conciliation, mediation, letters and visits, administrative adjudication, administrative reconsideration, arbitration and litigation. Article 3 Diversified solutions to contradictions and disputes shall follow the principles of giving priority to prevention, equality and voluntariness, honesty and trustworthiness, fairness and legality, giving priority to non-litigation and being efficient and convenient for the people. Article 4 The municipal and district people's governments shall incorporate diversified solutions to contradictions and disputes into the planning for the construction of cities ruled by law, strengthen the capacity-building for the prevention and resolution of contradictions and disputes, promote the healthy development of organizations for the resolution of contradictions and disputes, guide social forces to participate in the resolution of contradictions and disputes, urge relevant departments to implement the responsibilities for resolving contradictions and disputes, and provide necessary financial guarantee.

The relevant departments of the municipal and district people's governments, people's courts, people's procuratorates, people's organizations, grassroots mass autonomous organizations, enterprises, institutions and other organizations shall, according to their respective functions and duties, establish and improve a diversified solution mechanism for contradictions and disputes. Article 5 The municipal and district people's governments shall co-ordinate the establishment of a working linkage mechanism, and form a working pattern in which departments and other organizations that undertake the function of resolving contradictions and disputes work together to resolve contradictions and disputes, coordinate the efforts of all parties, and work together to resolve contradictions and disputes that cross administrative regions, departments and industries, involve a large number of people and have a great social impact. Article 6 State organs, people's organizations, enterprises, institutions and news media shall, in accordance with their respective duties, strengthen publicity and education on the rule of law, carry forward socialist core values, guide the public to rationally and legally express their interests, resolve conflicts and disputes, and safeguard their legitimate rights and interests.

Chapter II Governance at the Source Article 7 The municipal and district people's governments and their relevant departments, people's courts and people's procuratorates shall adhere to source prevention, and prevent disputes throughout the whole process of major decision-making, administrative law enforcement and judicial proceedings, so as to reduce the occurrence of disputes.

The municipal and district people's governments and their relevant departments should strengthen grass-roots governance, promote diversified resources for resolving contradictions and disputes to extend to the grass-roots, fully rely on grass-roots autonomy, give full play to the role of public legal service institutions, prevent and resolve all kinds of contradictions and disputes from the source, build mechanisms such as social stability risk assessment, investigation and mediation of contradictions and disputes, and guide contradictions and disputes to be resolved through non-litigation according to law. Article 8 The municipal and district people's governments and their relevant departments shall improve the system of making government affairs public, promote the disclosure of major decision-making processes and results, do a good job in ideological guidance and content interpretation of the administrative counterpart and the public, and release accurate information to clarify when finding false or incomplete information that has caused or may cause contradictions and disputes. Article 9 State organs, people's organizations, enterprises, institutions and other organizations shall improve the mechanism of social psychological consultation and crisis intervention, and provide full-time or part-time psychological counselors as needed to help the public cultivate self-esteem, self-confidence, rationality, peace and positive social mentality; Provide psychological intervention services in time when contradictions and disputes occur, actively channel and channel emotions, and prevent conflicts and disputes from intensifying. Article 10 The organization and coordination body of Ping An Construction shall be responsible for the organization, coordination, supervision, inspection, evaluation and assessment of diversified solutions to contradictions and disputes, establish a linkage and coordination mechanism, incorporate the work of resolving contradictions and disputes into the assessment system of Ping An Construction, and improve the reward and punishment mechanism of diversified solutions to contradictions and disputes. Article 11 The judicial administrative department shall, in accordance with the law, co-ordinate the docking mechanism between non-litigation contradiction and dispute resolution methods and between non-litigation contradiction and dispute resolution methods and litigation, guide the mediation work in non-litigation contradiction and dispute resolution methods, promote the connection and linkage between various mediations, improve the working mechanisms such as administrative reconsideration and administrative adjudication, and promote the participation of legal service institutions, legal workers and volunteers in contradiction and dispute resolution.

The public security organs shall carry out mediation of public security cases according to law, and support and participate in streets and communities to resolve conflicts and disputes according to law.

The complaint reporting department shall classify complaints and reports, and establish and improve the working mechanism of organic connection between complaints and reports and mediation, arbitration, administrative adjudication, administrative reconsideration and litigation.

The human resources and social security department shall, jointly with trade unions and business representatives, improve the multi-party coordination mechanism of labor relations, actively prevent the occurrence of labor disputes, explore the reform of labor dispute handling mechanism, strengthen the management of labor dispute mediation organizations, arbitration institutions, mediators and arbitrators, improve the efficiency of labor dispute handling, and effectively protect the legitimate rights and interests of workers and employers.

Other relevant departments of the municipal and district people's governments shall, in accordance with their respective responsibilities, establish and improve the mechanism for resolving contradictions and disputes, and carry out administrative mediation and administrative adjudication according to law.

Sub-district offices organize and coordinate the conflict resolution forces such as police stations, people's courts and residents' committees within their respective jurisdictions, establish a conflict resolution center based on the safe construction platform, and carry out conflict prevention, investigation and resolution. Article 12 Sub-district offices shall promote the institutionalization of community consultation, unblock the channels for the public to express their demands and participate in resolving contradictions and disputes, and may require relevant departments to be present for mediation of contradictions and disputes that require relevant departments to participate in mediation, and relevant departments shall cooperate.

Residents' committees shall organize people's mediators, grid administrators, community workers, community legal advisers, peace volunteers and other personnel to prevent, investigate and resolve conflicts and disputes on the spot.

People's mediators, grid administrators, Ping An volunteers, building directors, etc. Mediation should be conducted in time and reported quickly to prevent the intensification of contradictions and disputes.

Legal basis: the State Council's Outline for Comprehensively Promoting Administration by Law.

8. Actively explore an efficient, convenient and low-cost mechanism for preventing and resolving social contradictions. Actively explore new ways to prevent and resolve social contradictions. We should vigorously carry out the investigation and mediation of contradictions and disputes, and establish and improve the corresponding system. Contradictions and disputes should be properly resolved according to law. For civil disputes that should be mediated by administrative organs according to law, administrative organs should handle them in a timely manner in accordance with legal authority and procedures and following the principles of openness, fairness and impartiality. We should actively explore new mechanisms to resolve civil disputes. 25. Give full play to the role of mediation in solving social contradictions. For civil disputes, if an agreement is reached through mediation by an administrative organ, the administrative organ shall make a conciliation statement; If the mediation fails to reach an agreement, the administrative organ shall promptly inform the parties of their rights and relief channels. It is necessary to improve the people's mediation system and actively support the people's mediation work of grassroots organizations such as residents' committees and villagers' committees.