Bank May 4th Medal Collective Deeds Materials

Bank May 4th Medal Collective Deeds Materials

Whether in school or in society, there are still many places where deeds can be used to guide readers to know and learn advanced. Want to write a story but don't know who to look for? The following is my collective deeds of the May 4th Medal of the Bank. Welcome to read the collection.

The lobby manager of the bank's May 4th Medal Collective Deeds Material 1 is the service director of the business hall. Only by effectively mobilizing the lobby and tellers can we play a perfect business hall concerto. He leads by example. After finishing the work at hand every minute every day, he always stands by the station number machine to get the number for customers and guide the diversion. Say hello, pick up a piece of paper, tidy up the magazine ... sow the master's spirit into the lobby work with your own practical actions.

Service can only go forward, not backward. This is the customer's expectation and his self-requirement. Services should have lasting quantifiable standards. In terms of service behavior, he regularly insists on unremitting inspection and supervision of the most basic service details; In terms of service skills, he will regularly summarize typical service cases and share the main points of treating people with every front-line staff. He firmly believes that only by constantly improving their comprehensive ability can team members bring more professional service experience to customers.

What impressed him most was that once, a customer came to the business hall to pay off the overdue overdraft fee of his personal credit card for his son. From the moment I entered the door, the customer's face was like that depressing cloudy day. Sitting in front of the counter, the customer said that he didn't have the card number of his son's credit card and forgot the specific amount he needed to repay, so the counter staff had to explain to him that he couldn't help him deposit and repay. The customer who has been very gloomy suddenly flew into a rage: "What the hell are you doing? I used to call for debt collection, and I urged it so badly. Now I'll send you money to your door, and you don't want it! The bank is your own. How hard is it for you to collect money? " Lin Bin, on duty, quickly stepped forward to ask the teller for information, and immediately gave a detailed explanation to the customer. However, the customer was too excited to listen to his explanation, pointing to the teller in the hall and swearing.

The customer said that his adult son was very disappointing and borrowed money to swipe his card. Unfortunately, he had to pay back his son. Now the bank staff deliberately made things difficult for him and made it clear that they looked down on him. Nevertheless, Lin Bin tried his best to stabilize his emotions, invited him aside, poured a cup of hot tea for the customer, and immediately called the credit card center to explain the situation to him, and found out the customer's son's credit card number and "card debt" including interest, and the customer quickly paid off the debt.

After the deposit, the customer turned to apologize to him. He said that his son owed a card debt and was urged by the credit card center several times before. In the process of communication, he had an argument with the collector, so he had a bad impression on the bank. This time he was in a bad mood and scolded him like that, but our staff tried their best to solve the problem for him. The customer said with emotion: Lin Bin's service made him know the Bank of Communications again, and changed the negative mood when he was urged to pay the money before.

It is such a trivial matter that may often happen in the lobby, but if there is no good attitude and flexible handling methods, the result of conflict handling is often not only customer dissatisfaction, but also the mood of tellers and lobby managers will be affected by these negative emotions; If you don't actively and enthusiastically solve problems for customers, customers' dissatisfaction will accumulate and there will never be less negative publicity for banks.

Materials of Collective Deeds of the May 4th Medal of the Bank 2 Yang Xue works as a lobby manager in Nangang Sub-branch of Bank of Communications. Won the "post expert" (service category) of Heilongjiang Branch of Bank of Communications; Heilongjiang Branch "53 1 Online Excellent Lobby Manager"; Heilongjiang Branch "The Service Star of the 7th BOCOM Cup"; Heilongjiang Branch won the third prize in the speech contest of "Walking into the Bank of Communications and Feeling Warm".

For eight years, she insisted on working six days a week, receiving hundreds of customers every day, and always serving and touching customers with "sincere smile and thoughtful service". In seemingly trivial work, she is enthusiastic about helping customers, thinking about what customers think and worrying about what customers are anxious about. She provides quality service to customers and puts herself in their shoes. She is highly recognized by customers and leaders for her standard service etiquette, excellent polite language and skillful business skills.

First, be brave in shouldering heavy responsibilities and be willing to contribute.

Skilled business skills can not be separated from her dedication, forge ahead and unremitting efforts. Service drives efficiency, and every sincere effort is exchanged for the trust of customers. "Although the Tao is available, it is not available; Although it is a small matter, it is impossible. After eight years of sincere dedication, she has become the service star of the branch. At the same time, she has also become the business elite of the branch and a work expert in the eyes of her colleagues. When developing new business and arranging new marketing tasks in the industry, she can always set an example and complete the task perfectly. In order to promote the mobile banking business, she sacrificed her personal rest time, worked overtime to promote the business, and even entered various enterprises to open mobile banking for customers, so as to occupy the target customers as soon as possible and complete the task index of this branch. At the same time, he actively applied for secondment to Dacheng Sub-branch, helping Dacheng Sub-branch to take the lead in mobile banking business, and opened nearly 200 mobile banking businesses in just one week, which set an excellent example for the completion of indicators and business development of the sub-branch in that year.

Second, enthusiastic service and dedication.

Excellent communication skills and teamwork skills are the foundation of becoming a service star. After working for eight years, she fully understood the importance of this position. The lobby manager is more of a "lubricant" between tellers, account managers and customers. Only by maintaining customers' emotions and recognizing the business of tellers and account managers can the banking business be effectively carried out. In order to improve the work efficiency of tellers and account managers, she has carefully observed each colleague for a long time and is familiar with the work habits and methods of each colleague. Before the customer starts to handle the business, carefully guide the customer to fill in the business form, so as to accurately reflect the customer's needs to the teller and the account manager, and facilitate colleagues to handle the business for the customer more quickly and directly. When tellers and account managers promote products in the industry, she can always find and help colleagues at the first time, and help each colleague to do marketing through her skillful business skills and friendly communication skills. When the teller and account manager encounter unreasonable troubles or conflicts with customers, she always appears in time, patiently appeases customers and calmly handles things, creating an orderly and fast environment for the business hall.

On a snowy day in February, 65438, an elderly aunt went to the branch to buy wealth management products with a lot of cash. Since the account managers have gone to the branch for training, the branch explicitly prohibits employees other than the account managers from using the business system to sell wealth management. Aunt is a little excited because of personal time and weather problems. Yang Xue found this anxious aunt and communicated with her in time. After understanding the situation, she patiently explained the reasons to her aunt. It is suggested that if Auntie accepts it, the self-service machine can purchase wealth management, and explain in detail the use of self-service equipment for Auntie, so as to eliminate Auntie's safety concerns, provide guidance and help for Auntie throughout the process, and successfully purchase wealth management products. Afterwards, menstruation gave her a thumbs-up and praised her for her skillful business and thoughtful service. She is considerate of customers everywhere and urges the branch leaders to praise her.

During the special period when 53 1 went online, a customer who wanted to apply for an American visa in Shenyang left his ID card at the counter. Yang Xue immediately asked the accounting supervisor for customer information, hoping to have her contact information. However, due to the trial operation of the new system, she was unable to obtain customer information. In anxiety, she remembered that the customer had said that she was a merchant of Renhe Mall, so she asked the supervisor and immediately went to the Merchants Office of Renhe Mall to ask, and the result was not satisfactory. She kept trying other methods and called the customer service number of the communication company, but their replies were to protect the privacy of customers and refused to provide customer information. Thinking of the anxious mood of customers, she did not give up, found the police station under her jurisdiction, showed her purpose, got the help of police comrades, and finally contacted the customers. This unrequited effort is the embodiment of caring for customers and sincere service, and it is her most authentic interpretation of quality service.

Such ordinary things have been everywhere since she became a lobby manager. It is her heartfelt insistence on providing quality services to customers that has won the praise and affirmation of every customer. She makes customers close to her with a smile, appreciates her with civilized language, and trusts her with skillful business knowledge. Resolving the impatient and tense atmosphere in the lobby in a unique way, she used her unique vitality to drive colleagues and touch customers.

Third, work hard and strive for first-class.

According to the ranking of service quality improvement of each post published by the branch, Yang Xue has always maintained full marks in video consumer protection inspection and consumer protection service inspection. Since the branch launched the Golden Marketing Contest "Eight Immortals Crossing the Sea", she has won the "Nezha Heartwarming" individual award for 12 times in a row, and successfully developed 3/kloc-0 VIP customers and 65,438 wealth management customers of Bank of Communications. The sales volume of bancassurance products is 6,543,800,000 yuan, the installment products are 280,000 yuan, the precious metals are 500,000 yuan, and the revenue is 800,000 yuan. About 860 mobile banking accounts have been opened.

Yang Xue is a good young man with noble professional ethics and dedication. He works hard in ordinary posts and has made extraordinary achievements in seemingly ordinary work.

Since I joined the work this year, I have always been strict with myself, and always adhered to the service concept of "thinking about the needs of customers, worrying about their urgent needs, and eliminating their worries". I started from every little thing, bit by bit, worked hard in ordinary posts, constantly enriched my business knowledge, improved my business skills, and won honors for myself with my own efforts and wisdom.

When I first started working, I saw that the branch was busy, which often led to long queues of customers. I feel that the burden on me is not light, and I am determined to learn my business well as soon as possible and master the knowledge of fast, accurate and thoughtful service. So I go to work during the day and go home at night to learn the rules and regulations and service rules by heart, and practice counting money and microcomputer operation. After hard work, an individual industrial and commercial household once took hundreds of thousands of messy money to the branch for deposit. I devoted myself to sorting out and counting the bundles quickly, and soon told the customers the exact figures, and the customers praised me again and again. After a while, this customer transferred his savings in other banks to our bank. This incident made me deeply realize that only by establishing the lifelong learning concept of "learning while working, learning while working", striving to strengthen self-learning, honing excellent skills and improving my own quality can we provide efficient and high-quality services to customers. After that, I took the lead in learning in time, mastered the system and business requirements, understood every detail, persisted in learning while practicing, humbly learned from colleagues who were more capable than myself, and strived to be comprehensive in technology and proficient in business, constantly broadening my horizons and improving my overall quality.

With the implementation of standardized services in banks, higher requirements are put forward for bank tellers, who not only need to have comprehensive professional qualities, but also need to be able to provide customers with high-quality, personalized and emotional services, and also need to have a keen sense of smell in order to capture all aspects of information in time. At work, based on the service promise of "enthusiasm, courtesy and speed", I can patiently explain every customer's inquiry, answer any questions and provide thoughtful service, and rely on thoughtful service to establish a good relationship with customers. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust. At ordinary times, I always arrive at my post ahead of time, scrambling to do a good job in housekeeping, serving the customers with full enthusiasm according to the requirements of standardized, civilized and high-quality services of provincial and municipal branches, and trying my best to persuade, patiently explain and be moved by the true feelings, so as to make every customer happy. Hard work pays off. In January this year, I returned 20 credit cards, which not only completed the task, but also received rewards from my superiors. In addition, online banking, telephone banking, mobile phone wap, bank wealth management gold card and U shield all exceeded their annual tasks.

Achievements can only explain the past, not the future. I have no reason to be complacent and have no time to rest in place. The new year has come, and I will use my brilliant youth to ignite the passion of everyone around me and inspire my colleagues to make more outstanding contributions to the development of the branch business.

Materials of Collective Deeds of the May 4th Medal of the Bank 4 He Hui, female, 42 years old, party member, China. Since she joined ICBC from 65438 to 0994, she has worked as a front-line teller and a grass-roots management position, and now she is an individual account manager in the business office of Dazhou Branch.

In her life experience, she has always regarded learning from Lei Feng, being helpful, learning advanced, striving to be a model, assiduously studying and being loyal to her duties as her ideal pursuit and career development belief, maintained full work passion, innovative work style, high professionalism and sense of responsibility, and created extraordinary achievements in ordinary jobs. He has successively won the honorary titles of "Gold Account Manager" of the Municipal Branch and "Excellent Service Model" of the Sichuan Branch. He was selected as "Advanced Individual of Knowledge Workers" by the head office of China Industrial and Commercial Bank in 20 13, and was awarded the "May 1 Labor Medal" by the head office of China Industrial and Commercial Bank in 20 14, becoming the first individual account manager of Dazhou Branch of China Industrial and Commercial Bank with his own name as the name of the financial office.

Work hard and be a model of marketing.

In the marketing work in recent 10 years, Comrade He Hui has always taken Comrade Lei Feng as an example and promoted the spirit of Lei Feng as the driving force. He always applied the spirit of helping others, being willing to contribute and being proactive to customer-centered marketing and customer maintenance, and gradually summed up a set of effective marketing methods to consistently sing the words "honesty, diligence, exquisiteness and novelty". "Honesty"-stress honesty, treat customers sincerely, match words with deeds, and change hearts with hearts; "Diligence"-always quick-witted, quick-witted, diligent, good at communicating with customers, adapting to people's needs and seizing opportunities; "Fine"-meticulous, careful observation and full understanding of customers, making a careful and meticulous marketing plan; "New"-innovative service methods to meet the personalized service needs of customers to the greatest extent.

Through unremitting efforts, in the past two years, we have transferred 252.3 million yuan of savings deposits from other banks, expanded 625 personal high-end customers, paid 1.686 marketing agents, sold 750 million wealth management products, represented 32 million yuan of personal life insurance, sold 5,600g of physical gold and 2,785g of physical brand silver. 1258 credit card, etc. , made two "bright spots" of financial management and agency insurance, and personal performance appraisal ranked first in the city's ICBC system and first in the city branch office.

Always be ready to help others and take customers to heart.

In the customer maintenance work, Comrade He Hui has been following the old adage that "nothing is difficult in the world, but it is impossible for a willing mind, and it is not easy for a willing mind", treating customers sincerely and carefully, and persevering in expanding customers. This happened on 20 12. Through the introduction of friends, she met Zhang, a high-quality customer of another bank, and introduced ICBC's wealth management products to her. However, due to customers' ignorance of ICBC products, she felt strong resistance in her heart. After the first marketing failure, she adjusted her strategy in time and adopted a sincere marketing strategy. During the holidays, her messages and phone calls will arrive as scheduled, and she will be considerate, which will improve her performance. When she learned that the customer's mother was ill in hospital, she took the initiative to visit, once, twice and three times ... The customer's mother was deeply moved and immediately praised: "ICBC staff are more sincere and enthusiastic about customers and dedicated to their work. They deserve our trust ... "The so-called sincerity is a golden stone, and she interprets the morality of a qualified ICBC person with practical actions. Soon, the customer transferred all the deposits to our bank and opened a wealth management account and a platinum credit card. At the same time, she also tailored the financial plan for customers, which enabled customers to obtain higher returns in a short time. Comrade He Hui worked hard and worked hard, and set up one successful marketing example after another in the ordinary position of account manager.

Love and respect their jobs, and establish a good image of ICBC.

In the coordination of life and work, even if you try hard, it is difficult to achieve a perfect balance, and so is Comrade He Hui. Whether it is spring, summer, autumn and winter, or cold and hot summer, you can see her hard work in her post. For Comrade He Hui, it is quite common to regard the customer's time as his own working time all the year round. Often, as soon as a customer calls, she will immediately put down the dishes and chopsticks, and appear at the customer's side as quickly as possible, providing them with the best financial services and the most intimate help. Sometimes, because the door-to-door service is raining cats and dogs, she smiles without complaining, because she knows that her little sacrifice is in exchange for customers' affirmation of her work and trust in ICBC's financial services. It is such an optimistic, cheerful and positive comrade that she sometimes tears. Whenever she talks about family, her words reveal the guilt of neglecting her children. When my daughter was still in kindergarten, Comrade He Hui sent her to school early before going to work every day and picked her up after work very late. Recalling this past, she choked up and said that whenever she saw her daughter's thin figure waiting alone in kindergarten, she was full of guilt for her daughter. But what makes her happy is that now that the child has grown sturdily, she has more time to devote to her work, because customers have become the biggest concern in her heart.

On the chessboard of life, she admires the style of the car, is frank and straightforward, and goes forward bravely; She praised the quality of pawn and was willing to pay.

Under the aura of glory, she didn't slack off or be conceited. Instead, I always tell myself sincerely: "I want to be a pawn and make unremitting efforts towards the goal of' second reconstruction' of ICBC in Sichuan Province. It may not be perfect, but we must strive to do better and contribute our strength to building a' world-class modern commercial bank' with small actions! " The unpretentious language expresses the dedication and dedication of a grassroots employee of ICBC.

Comrade He Hui, although not as lofty as "I recommend Xuanyuan with blood" as Mr. Lu Xun said, nor as detached and refined as Tao Xingzhi's "holding a heart without a blade of grass", has also made extraordinary things in his ordinary post. Turning a page of history, we will find that Comrade Lei Feng's selfless spirit of serving the people is a symbol of the burning passion of that era, while Comrade He Hui's "sincere, diligent, exquisite and novel" marketing strategy is the inheritance of Lei Feng's spirit, the perfect interpretation of the "customer-centered" business philosophy and the true dedication of ICBC employees in the new era. Comrade He Hui, with her fiery, soft and humanized service with distinctive characteristics of the times, fully demonstrated the profound connotation and requirements of the times of "the bank around you, the trustworthy bank".

;