Quality Service Speech

The speech has the characteristics of clear viewpoints and inspiring content. In study, work and life, speech scripts are used more and more frequently, so how to write a good speech script? The following is a high-quality service speech I compiled for you (5 general articles), I hope it can help you. Quality Service Speech 1

Dear leaders and comrades:

According to the arrangement, on behalf of ** Bank, I will make a statement on combining efficiency improvement actions and improving service levels. The County Party Committee and County The government carries out efficiency improvement actions in the fourth quarter with the purpose of calling on agencies at all levels in the county to standardize service behaviors, effectively enhance service awareness, improve service efficiency, create an optimal development environment, and provide excellent environmental protection for the realization of Xuyi's scientific leap-forward development.

As a service-oriented industry, banks continue to improve service levels. It is an eternal theme, and it is also the core of competition and the driver of development. In recent years, our bank has consistently adhered to the service concept of "customer first, attention to details" and the business philosophy of "customer-centered, market-oriented", always adhered to "service with heart, operate with love", focused on civilized standards, and continuously improved service level and strive to build a service brand. The implementation of this event has put forward higher requirements for our bank's service level. In the next step, our bank will take the following measures to implement the spirit and requirements of this event:

1. Cultivate advanced services idea. Actively guide all employees of the bank to adapt to the needs of the development of the business situation, start from themselves, start from the details, put the interests of customers first, treat customers as relatives, and provide our customers with better quality, more efficient and more tasteful services diversify financial services, and at the same time, actively strive to be a service star and a service model, effectively play the role of service stars, use their own practical actions to improve service levels, and subtly turn the "people-oriented" modern service concept into the core values ??of all employees of the bank. Act consciously.

2. Implement a service commitment system. Our bank will start with the construction of work style, promote the internal service commitment system, and implement the service pattern of "leaders serve employees, superiors serve subordinates, second-line services serve front-line, and the whole bank serves customers", so as to drive the improvement of overall service level with good work style construction. . Strengthen job service responsibilities, implement the first inquiry responsibility system and service commitment system, combine job target assessment, implement complaint accountability, and ensure standardized services from the institutional perspective.

3. Strengthen service supervision and management. In order to ensure the long-term effectiveness of standardized services, our bank will increase inspection and assessment efforts. In the assessment method, we regard service inspection work as an assessment system, implement a combination of open inspections and undercover inspections, insist on doing a good job, leave no dead ends, and do not go too far. Adhere to the monthly inspection system, comment system, reward and punishment system, and assessment system etc., so that there are rules and systems to follow to standardize employee service behavior, and promote the continuous improvement of service levels.

4. Improve employee service skills. Our bank encourages employees to participate in various qualification certifications and examinations inside and outside the bank to comprehensively improve employees' professional quality, focus on cultivating knowledge-based employees, and create a learning workforce. We have developed a "Business Skills Improvement Plan" and a "Zero Error Plan for Accounting Business" for tellers, and comprehensively improved the service quality of teller staff through daily skills training and weekly business knowledge learning; for account managers and lobby managers, we have carried out We provide irregular special training on service etiquette, customer diversion and financial products, standardize employee service etiquette and business operations, and provide customers with efficient, convenient and safe diversified services.

In short, service is eternal and never-ending. As the saying goes, "Service is the extension of products, and service is the guarantee of the brand." In the future work, our employees will unite as one, be proactive, work hard, explore boldly, continuously deepen the connotation of services, solidly promote the construction of service culture, and strive to achieve greater results. Thank you all! Quality Service Speech 2

Dear leaders, distinguished guests, and colleagues:

Good morning, everyone! I am a flight attendant from Longhua Racing Team - xxx.

I am honored to speak as a representative of the Longgang Bus Quality Service Seed Team.

In the eyes of most people, the job of a flight attendant is simply to collect money and sell tickets. However, after five years of working as a flight attendant, I deeply feel that the job of a flight attendant is actually to provide passengers with a safe and comfortable carriage service to reach the destination.

Every day, only when the last passenger leaves my carriage with satisfaction will I proudly say: I have completed my mission for the day. I know very well that on the running bus, we are not a single individual. We represent the service image of the entire Longgang Bus, the service image of the entire bus group, and the service image of the entire bus industry in Shenzhen!

After selection and training by the unit, I was fortunate enough to become a high-quality service seed team member, which makes me very proud. Thanks to the unit for bringing us such an opportunity and platform, which enables us to fully demonstrate the style of Longgang bus crew. The reason why we can become the seed members of high-quality service is not only because we have mastered basic business skills, but also because we can strictly abide by the professional ethics of public transportation, and because we have a heart to sincerely serve passengers!

Such an honor is both an incentive and a spur to us. It represents recognition of our past work and also means higher requirements for our future work. Therefore, in the future work, we must strictly demand ourselves according to the standards of high-quality service members, do our jobs conscientiously, and strive to be an excellent flight attendant. At the same time, we are also the disseminators of high-quality services. We must use practical actions to infect and drive the flight attendant sisters around us to move towards the goal of high-quality services, so that the seeds of high-quality services can take root, sprout, and thrive in the fertile soil of Longgang Bus, so that High-quality services are blooming throughout the entire bus industry in Shenzhen!

Although the job of a flight attendant is ordinary, please believe that: through our unremitting efforts, we will make an extraordinary career in this ordinary position; we will use our sincere and smiling attitude High-quality services repay passengers and the society, so that every passenger who takes our Longgang bus can truly feel the high-quality service of "along with each other and accompanied by satisfaction"; we will do our best to build Longgang Bus' high-quality service brand and improve the service quality of the entire industry. From my due contribution! Quality Service Speech 3

Dear leaders, colleagues, and judges:

Hello everyone! First of all, I would like to thank everyone for their trust and support and giving me the opportunity to speak this time. The title of my speech is: "Serve with heart, operate with love, and support the blue sky of integrity."

As an employee working at the front desk, I deeply know that service is everything, and service is the life of the enterprise. I also know deeply that only by being attentive can we provide good service. It is the window for CCB’s services, and we will most directly display the image of China Construction Bank, but our work cannot always be sunny and sunny. Inevitably, customers often scold and make things difficult for us because they are dissatisfied with CCB's services. I think this is because our work is not done well.

So, how can we truly "serve with heart"? Any mistake will bring unnecessary trouble to customers and the work of all aspects. In the process of "careful" service, if you are enthusiastic and patient but not attentive enough, it is likely that things will backfire and you will do the wrong thing with good intentions; if you are attentive but not enthusiastic and patient, even if you can solve the problem, you will not be able to solve it once. How can a cold face be recognized by users? For example, if enthusiasm and patience are the candles that light up your smile, then care is the candlestick that silently supports you. We must put ourselves in our customers' shoes, help them as much as possible, and use our sincerity to prove that "serving with heart" means always caring for and helping others from the bottom of our hearts.

With the continuous development of the financial industry, competition among commercial banks has become increasingly fierce. The service quality and level of banks have gradually become the focus of competition among commercial banks, and services have also become the focus of competition among commercial banks. lifeline. What our company wants is the market, what customers want is service, and the lifeblood that connects customers and companies is integrity. Integrity is the basic requirement for service. Only by serving with heart can we gain the trust of customers; only by serving with heart can customers experience warmth when enjoying CCB services; and only by serving with heart can the service industry remain invincible in the fierce competition. land.

We often say that the customer is God. But "God" also needs a real feeling, and this feeling comes from the real services we provide. A cordial greeting to our customers and a thoughtful service are far less than the trust and support our customers have in us.

"Serve with heart, operate with love" may seem like a simple eight words, but it actually contains a lot of content, hardship and dedication. We CCB employees use our hard work, sweat and wisdom to practice these eight simple words. Adhering to the tenet of "market-oriented and customer-centered", integrity is integrated into every aspect of our CCB services.

In order to improve service quality, we strictly require ourselves to come to work on time every day at work. In the service process, we insist on using cross-civilized language, implement standing service and smiling service, actively, proactively and enthusiastically receive every customer, use our enthusiasm and demonstrate "customer-centered", and always reward customers with strong of family affection. Recently, our branch has implemented manual queuing, which has eliminated the long queues. The number of dissatisfied customers standing in line in the business hall has also been reduced a lot. This has greatly reduced the work pressure at our front desk and enabled us to To better "serve with heart and operate with love", it is this emotion that unites our spirit and continuously sublimates our realm; it urges us to be proactive, constantly explore, and make unremitting efforts for the development of CCB.

Let’s join hands, shoulder to shoulder, and use the blood of youth to forge the immortal soul of China Construction Bank! Thank you again for giving me this opportunity. My speech is over! Thanks! Quality Service Speech 4

Dear leaders and colleagues:

Hello!

How should hotel employees face their current work and make extraordinary achievements in ordinary positions? I think the first thing is honesty and trustworthiness. Since ancient times, honesty and trustworthiness have been the criterion for measuring a person's behavior, quality and personality. The ancients said: The way to do business lies in sincerity, and the way to make profits lies in trustworthiness. Honesty and trustworthiness are the basic and accurate principles of life. It is also the prerequisite for enterprises to survive in the market. Therefore, at work, I treat every customer with a sincere heart and treat everything with good reputation. People often simply understand service as attitude, thinking that a good attitude means Service is good, but actually it is not. Service has a deeper connotation and is inseparable from the implementation of rules and regulations. Everyone knows that dealing with customers is tiring and tedious, but I like this job and I like to see customers come here tired and leave with a satisfied smile. Satisfied with the sense of accomplishment gained by adhering to principles and ensuring the benefits of the hotel and customers. But there are often regrettable things that happen due to factors in the hotel or the demands of the guests, and very few other unreasonable things. But I always use my sincerity to make up for the shortcomings, and impress the guests with my actions. Various people come and go, I have formed an indissoluble bond with many customers. I exchange my sincere service for the true love of my customers, which makes my work vivid and colorful!

I think the operation of a hotel is like the operation of a computer. It not only requires high-quality hardware guarantees, but also needs good supporting software. Our equipment is hardware. Our service is software. Although our hotel has a certain scale and a unique environment, it may not always be able to meet customer requirements. However, our software will try its best to satisfy customers without damaging the interests of the industry and our personality. Since entering the hotel, I have exchanged sincerity for true feelings, and I have exchanged integrity for sincerity, which has left a deep impression on the customers and attracted many repeat customers. This has left intangible wealth to the hotel. But as a hotel employee and a hotel manager, if you want to improve your essential work, you must constantly learn and recharge, enrich your knowledge, and improve your overall quality. Every time I take advantage of learning opportunities, I will seriously learn from others. Advanced experience, constantly improve themselves and improve themselves, and improve their ability to respond to market changes.

I have no heroic words, only plain words and deeds; no glorious deeds, only ordinary work; no heroic image, only a busy figure. But this simplicity, ordinaryness and busyness fully illustrate my love and loyalty to my career. I hope to use my efforts, my high-quality service, and my integrity to make this place a home for customers, a haven for customers to take shelter from the wind, and a refueling station for customers’ lives, so that our hotel can operate prosperously and I will be rewarded by the hotel. And proud, the hotel is brilliant because of me.

Thank you everyone! Quality Service Speech 5

Dear leaders and colleagues:

Hello!

Cherish what you have now and find things that move you and make you happy in familiar things, which will make your life happier.

I have been working in the service industry for nearly two years. During these two years, how do you think about how to face actual work? In actual work, people often understand service as attitude, that is, a good attitude means good service. In fact, this is not the case. Service has a deeper connotation and is inseparable from the implementation of rules and regulations. Everyone knows that dealing directly with customers is tiring and cumbersome, but I like the big family of Jinjiang Inn Nanning. I like to see the faces of customers who come with hope and leave with satisfaction; I like to see customers who come to us tired and face us. Leave with a satisfied smile; be satisfied with the sense of accomplishment gained after safeguarding the interests of the hotel and customers by adhering to principles. However, we often have regrets due to insufficient hardware and have to use artificial service methods to make up for it. We also have to accept the vent of dissatisfaction from customers when they fail to achieve their goals. In short, all kinds of people come and go, which makes me have an indissoluble bond with many customers. Exchange of sincere service for customers' true love makes our work vivid and colorful!

The operation of Jinjiang Inn is like the operation of a computer. It not only requires high-quality hardware guarantees, but also good supporting software. Our equipment is hardware, and we Our service is software. Our hardware may not always be able to meet customer requirements, but our software will try our best to satisfy customers without damaging the interests of the industry and our personality. Over the years, we have exchanged sincerity for true feelings, and we have exchanged integrity for sincerity, which has left a deep impression on customers and attracted many repeat customers. This has left intangible wealth to the company.

There is such a couplet in ancient my country: The reeds on the wall are top-heavy and have shallow roots; the bamboo shoots in the mountains have sharp mouths, thick skin and hollow bellies. This is used to describe those who have no knowledge and do not take things seriously. In today's society, this It is also a warning to our service personnel. Without high-quality service and integrity, this enterprise will not be able to withstand the test of wind and rain and will soon have no vitality and wither. We must continue to learn and recharge, enrich our knowledge, and improve our ability to respond to market changes. I don’t want to become the bamboo shoots in the mountains, and I don’t want our company to become the reeds on the wall.

We have no heroic words, only plain and simple words; no glorious deeds, only ordinary work; no image of heroes, only busy figures; but it is this simplicity, ordinaryness and busyness that are fully reflected our love and loyalty to our cause. A greeting, a helping hand, or even a small ashtray will make the whole winter warmer! High-quality service is the driving force of our service, the sail of the Expo voyage, and the belief we pursue! We will create a better tomorrow!