5 quality service speeches

Giving roses to others will leave a lingering fragrance in your hands! Good service not only pays attention to your own work, but also helps others. Let’s take a look at 5 speeches on quality service, welcome to check them out!

Speech on quality service 1

Dear leaders, colleagues, and judges:

Hello everyone! First of all, I would like to thank you all for your trust and support and giving me the opportunity to speak this time. The title of my speech is: serve with heart, operate with love, and support the blue sky of integrity.

As an employee working at the front desk, I deeply know that service is everything and service is the life of the enterprise. I also know deeply that only by being attentive can we provide good service. The front desk of the business is CCB As a service window, we will most directly display the image of China Construction Bank. However, our work cannot always be sunny and sunny. Inevitably, customers often scold and make things difficult for us because they are dissatisfied with CCB's services. I think this is also because our work is not done well.

So, how can we achieve truly attentive service? Any mistake will bring unnecessary trouble to customers and the work of all aspects. In the process of serving with sincerity, if you are enthusiastic and patient but not attentive enough, it is likely that things will backfire and you will do the wrong thing with good intentions; if you are attentive but not enthusiastic and patient, even if you can solve the problem, you will be cold and cold. How can a face be recognized by users? For example, if enthusiasm and patience are the candlelight that lights up a smile, then care is the candlestick that silently supports it. We must put ourselves in our customers' shoes, help them as much as possible, and use our sincerity to prove that serving with heart means always caring for and helping others from the bottom of our hearts.

With the continuous development of the financial industry, competition among commercial banks has become increasingly fierce. The service quality and level of banks have gradually become the focus of competition among commercial banks, and services have become the focus of competition among commercial banks. lifeline. What our company wants is the market, what customers want is service, and the lifeblood that connects customers and companies is integrity. Integrity is the basic requirement for service. Only by serving with heart can we gain the trust of customers; only by serving with heart can customers experience warmth when enjoying CCB services; and only by serving with heart can the service industry remain invincible in the fierce competition. land.

We often say that the customer is God. But God also needs real feelings, and this feeling comes from the real services we provide. A cordial greeting and a thoughtful service are far less than the trust and support our customers have in us. Serving with heart and operating with love may seem like a simple eight words, but it actually contains a lot of content, hardship, and dedication. We CCB employees use our hard work, sweat and wisdom to practice these eight simple words. Adhering to the market-oriented and customer-centered purpose, integrity is integrated into every aspect of our CCB services.

In order to improve service quality, we strictly require ourselves to come to work on time every day at work. In the service process, we insist on using cross-civilized language, implement standing service and smiling service, actively, proactively and enthusiastically receive every customer, and use our own enthusiasm to demonstrate that we are customer-centered and will always repay customers with strong family affection. . Recently, our branch has implemented manual queuing, which has eliminated the long queues. The number of dissatisfied customers standing in line in the business hall has also been reduced a lot. This has greatly reduced the work pressure at our front desk and enabled us to Serve better and operate with love. It is this emotion that unites our spirits and continuously sublimates our realm; urging us to be proactive, constantly explore, and make unremitting efforts for the development of CCB.

Let’s join hands, side by side, and use the blood of youth to forge the immortal soul of China Construction Bank! Thank you again for giving me this opportunity. My speech is over! Thank you!

When the flowers are in full bloom in May, and when the colorful season puts on new clothes, we remember that there is a great person walking silently in such days, and her dedication to her career Perseverance and the search for truth have moved us to this day, guiding us step by step forward, inspiring us to improve ourselves with practical actions, provide better care and care for patients, consider more patients' needs, and provide better quality products. Serve.

I remember someone said: There is no end to excellence, and there is no end to service. Each of our medical staff also knows very well: How much the patient is in your heart is how much you are in the hearts of the people. Therefore, we always keep Nightingale’s spirit of burning ourselves, illuminating others, and selfless dedication in mind, and dedicate more love and warmth to the people. In order to create a hospital that satisfies the people and serve as a model of medicine with high-quality services, our hospital collects and organizes on the education network to meet the growing service needs of patients. Our hospital adheres to the service tenet of all for patients, aims to explore customer wishes and meet customer expectations, and constantly changes concepts. To improve services, start from the patient's perspective and think instead to comprehensively improve service quality. In order to provide patients with a comfortable medical environment, we built a comprehensive ward building with a total construction area of ??81,934 square meters and a 15-story building to beautify the environment; in order to improve the medical level, we introduced advanced instruments and equipment and improved the Various facilities; in order to improve the service level, we have strengthened the professional and comprehensive quality training of medical staff, and carried out activities to pay attention to service etiquette and standardize behavior throughout the hospital, so that patients can truly feel comfortable and satisfied.

Our profession is known as the angel in white, and I just want to be a competent angel in the hearts of patients. How can we start from the heart and do our work better? Good means perfect. Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely. I have been working in nursing for more than two years. From my own experience, I truly understand how hard, tiring, and important our work is. Injections, dispensing medicine, making beds, and infusions, feel the joy of caring for life in the midst of suffering; handing over and succeeding, day and night, feeling the meaning of one's own value in the midst of fatigue. Beside the blood-stained wound, we walked through the hot youth; in the white atmosphere, we measured the length of countless nights with true feelings. In the expectation of our loved ones, we dedicated ourselves to each of the suffering patients.

When patients come in pain one by one, and leave healthy one by one, although they are left tired every day, what they get in exchange is their physical and mental health. Although it is hard, no matter how hard or tired it is, it will not change our ambition to serve because we have excellent role models, firm beliefs, and the Nightingale spirit. As nurses, we are able to inherit Nightingale's career, and our hearts are filled with unprecedented pride.

Every year brings so many things, so many welcomes and send-offs. Someone has calculated that in one night, all the nurses who go to work walk down a road of forty or fifty miles. Maybe you don’t believe it, but please look at the twisted varicose veins on the calves of the nurses and sisters, and you will understand. . So, what about in one year, ten years, or twenty years? China has the world-famous Silk Road, Long March Road, medicine, and the road to the top collected and compiled by Education Network. Can the road under our feet be comparable to it? I think, The answer is yes. Because this road is also engraved with mileage and road signs with love, persistence, dedication and sacrifice.

The angel in white creates happiness with his true feelings and protects the peace with his love. Without greetings to relatives, care for patients is indispensable; without gatherings with lovers, care for patients is indispensable. It’s not that I don’t want romance, but I want more people to be happy. It’s not that I don’t love my family, but I can’t let go of my concern for this career. They have no tragic and heroic words, nor earth-shattering deeds. They can only silently dedicate their light and heat, and silently dedicate their true feelings and love.

Someone once said that the person who opens the curtain of life is a nurse, and the person who closes the curtain of life is also a nurse. Yes, no one can reject angels in a person's life. We are the people who walk with life in this city all the time, and are the messengers who pay attention to health and love. We reflect the value of nurses in our ordinary positions. I work, I am happy, I am busy, and I am happy. Let it always become the theme of our pride, and let love always be with you and me.

Quality Service Speech 3

Dear leaders, judges, guests, and friends:

Hello everyone!

It is a great honor. I have the opportunity to attend today's speech. My name is Ni Jia, and I am an employee of the charging team of the Marketing Department of Wuyishan Power Supply Co., Ltd. Today, the title of my speech is I smile, for your smile. To a certain extent, the true meaning of high-quality service lies in: no matter whether the food is raw or ripe, whether the electricity is spare or the electricity is short, you will always see a bright smile.

In recent years, Wuyishan Power Supply Co., Ltd. has vigorously promoted the corporate service concept, created a new service image, and enhanced social affinity. In the electricity market rectification and quality service year activities organized by the State Grid Corporation of China, our company internally formulated a series of systems and measures to fulfill its commitments. The masses’ satisfaction or dissatisfaction, approval or disapproval, and support or disapproval should be regarded as the only criterion for measuring the quality of power supply services.

As a service window that directly deals with customers, our marketing department has been unswervingly implementing the power supply commitment system for several years and fulfilling every promise with blood and sweat. We will persist in improving service measures with the times, carry out image engineering activities with the theme of everyone is an image and everyone is a window, deepen the connotation of power supply services, enhance service functions, and expand service areas. A unique holiday system is implemented, and all business windows are open to the outside world, achieving the goal of entering the door once, finding one person, paying one fee, and ensuring one-time completion. Whether it is electrical emergency repair or electrical installation service, electrical complaint or electrical consultation, we have achieved the service standard that I will take care of the rest as long as you make a call, which greatly facilitates customers. Customer satisfaction with us has been further improved, and employees' awareness of maintaining the company's brand has been significantly enhanced.

When you walk into our business hall, you will be deeply attracted by the flower-like smiling faces of each of our employees. Then look at the spacious and bright halls around you and the rules and regulations neatly posted on the wall. Sitting on the chairs, You'll feel right at home with a cup of steaming boiled water. All employees in our marketing department keep in mind People's Electric's service philosophy for the people, and pay attention to treating people with sincerity and affection in their services. There is no wrong customer, only wrong service is our motto. We know that civilized service requires the mind to bear grievances and the patience to explain. Only by injecting true feelings can we truly achieve this. At the beginning of this year, an old man surnamed Wang came to pay the bill. Because he had passed the payment time, although his electricity bill last month was only 11.5 yuan, according to the regulation that liquidated damages for electricity bills less than 1 yuan should be charged at 1 yuan, he must pay A penalty of 1 yuan for the electricity bill. But in his opinion, it is simply unbelievable that the electricity cost is only more than ten yuan, but the electricity bill liquidated damages have to be paid 1 yuan. Therefore, he refused to pay, uttered dirty words, shouted about the power supply company's arbitrary charges, harmed the people, and threatened to destroy the business hall. Seeing this, our toll collector felt very aggrieved, but he still greeted him with a smile, helped him sit aside, handed him a cup of hot tea, opened the "Power Supply Business Rules", and patiently followed the old man every sentence. He explained what liquidated damages for electricity bills are? Why should we charge liquidated damages for electricity bills? How to calculate liquidated damages for electricity bills?... Finally, the old man's mood calmed down. Not only did he pay all the charges, but he also held the toll collector's hand with emotion and asked him to compensate. , and repeatedly praised our service attitude! As the saying goes, if you give someone a rose, the fragrance will remain in your hands. The girls in our charging team hope to provide the best service to our customers with their sincerity and enthusiasm. Even a smiling look, a gentle greeting, and a cup of steaming water are all warm roses we give to our customers. , full of our deep affection and friendship. Customers returning home satisfied are the best reward for us.

At the beginning of 20__, looking at the north and the south, humanistic spirit and public sentiment are being advocated. Learning to smile is not only responsible for customers and the company, but also respects and affirms oneself. Smiling is a responsibility and a state of mind. Today, as consumers' awareness of rights protection has increased significantly, customers have increasingly higher requirements for the service level and quality of our power supply companies. The requirements for service are not only face-to-face, but also considerate. In fact, the humanized, personalized and professional services that customers expect are nothing more than compassionate services, which are the deepening, refinement and concreteness of the service concept that high-quality services are the lifeline of State Grid Corporation of China. State Grid Corporation of China has identified high-quality service as the core value of its employees, and proposed to strengthen the construction of service style as the starting point to strengthen the construction of ideological style and work style. The cultivation of core values ??requires us to establish as soon as possible the concept that service is capital, service is resource, service is career, and service is fun. Starting from details such as a smile, we should give full play to our potential, demonstrate the art of humanized service, and carefully integrate high quality, convenience, and standardization. , sincere service is made more considerate and perfect, and truly embodies the high-quality connotation of service standards, service efficiency, social satisfaction, and good brand image. Life is only once for everyone, and youth is a perishable part of this only life. I firmly believe that although the meteor is short-lived, the moment it crosses the night sky, it has ignited the most beautiful youth.

The history of China in the 20th century has written the glory of the Chinese Communist Youth League and Chinese youth. In the 21st century, we look forward to creating new youthful glory. The party is calling and the times are calling. As long as we give full play to the wisdom, style and strength of young people with lofty ideals, innovative consciousness and fearless courage, we can ride the wind and waves and keep pace with the times! Let us shoulder the historical mission and let our bodies The blood flowing in our body bursts with passion! Let us dedicate our youth to the electric power industry together!

Quality Service Speech 4

Angels are a symbol of beauty, and we aspire to be real angels , not only because of her beauty, but because she can bring people a beautiful and happy life. Nurses, this ordinary profession, are called angels in white not only because they wear beautiful white clothes, but also because they, like the spring breeze, blow away people's suffering with their tenacious belief of "burning themselves and illuminating others" ; Use warm blood to warm the cold confidants; use the thread of love to suture the physical and mental wounds of the patient...

As a nurse, I have experienced the helplessness of patients facing illness, and I have witnessed countless scenes of joys and sorrows. , I have felt the trusting eyes of patients, and I have also encountered the embarrassing scene of "a scholar meets a soldier, and he can't explain clearly"... But, I have no regrets!

If someone asks me: "Whose in the world is it?" "The hands are the most beautiful"? I would proudly answer: "The hands of our nurses." Some people say that in this world, there are as many different hands as there are different professions: the hands of farmer brothers are the hands that call for wind and rain, engraved with the earth’s channels and harvest fields like a map; and we protect the soil. Hands are like beautiful white doves. In order to reduce the pain of patients and ensure their comfort and safety, they must be light, accurate and steady at all times, full of human affection and the tenderness of life.

I remember that our ward once treated an 81-year-old grandmother with a right femoral neck fracture. On the ninth day of admission, she was absolutely bedridden, did not eat much, and exercised less. She did not defecate for 3 days and took oral laxatives. Treatments such as medication and anal plugging were still ineffective. Her mood was extremely irritable and her family members were extremely anxious. The head nurse discovered this situation during her night rounds. Based on years of clinical nursing experience, the patient had difficulty defecating due to dry and hard stools. Without saying a word, she immediately put on gloves and used her hands to pick out the patient's stool bit by bit. For dry and constipated stools. Facing the thanks from the elderly and their families, she waved her hands and said it was nothing, this is just what we should do. These hands are hard, busy, and sometimes even leave scars, but these hands embody the most beautiful true feelings in the world.

If someone asks me: "Who has the most beautiful smile in the world?" I will answer without hesitation: "It is the smile of our nurses." When the patient groans, a nurse's smile can alleviate the pain, warm a heart that has become cold due to the disease, and help desperate patients regain their confidence in overcoming the disease. There is one thing that touches me to this day. It was the first tracheotomy patient admitted to our ward. In order to ensure the smoothness of the patient's respiratory tract, we had to suction her sputum multiple times every day. That day, as usual, I first helped her suck out the secretions in her trachea, and then changed her bed sheets. Suddenly, she choked due to the change in her body position, and the secretions in the tracheal tube sprayed all over my face. The strong fishy smell made me sick to my stomach. Just when I was about to turn around and tidy up, I suddenly saw the nervous expression on the face of the patient who could not speak. From her eyes, I understood her guilt, "It doesn't matter, we just need to change the quilt again." I smiled. Said. After she removed the tracheal intubation, the first thing she said to me was: Thank you, your smile is so beautiful! At that moment, I felt a strong shock in my heart... Yes, the smile is like a A ray of breeze can blow away the depression and anxiety in the patient's heart. A smile is like a simple greeting, which can dispel the patient's fear and strangeness. It is the smile that builds a bridge of communication between us and the patient.

If someone asks me: "Who is the most beautiful in the world?" I will confidently answer: "It is our nurses." Nursing work is not grand and glorious, but it is full of simple and ordinary love. Injections, medicines, beds, and infusions are all taken care of in the midst of suffering. We take care of life in the midst of fatigue during the handover and succession, day and night. The cycle of reincarnation; amidst the expectations and anxious complaints of the patients’ families, we are waiting for the patients who are suffering from pain one after another... We are loyal guards who defend health. It is we who relieve the pain of the patients and get rid of the diseases. Nightingale The merits of the Crimean War and the contribution of the white soldiers in the fight against SARS are not something that anyone can achieve.

In the face of people using "angels in white" to express their affectionate praise for the image and inner beauty of nurses, we are worthy of it!

Sisters, we would like to thank our profession for letting us know how to be equal, kind and sincere. Treating every life, it is she who makes us understand that living is a kind of beauty! We want to thank our profession, it is she who makes us understand how to cherish life, understand that ordinary is happiness, and dedication makes us more beautiful. Let us show a new look and create new achievements in the ordinary position of nursing, so that youth can shine brilliantly under white clothes.

My speech is over, thank you all!

Quality Service Speech 5

In May, when the flowers are red and the willows are green, Nurses Day arrives like a girl in late spring. , May is happy, she always walks in the nurse's songs; May is comfortable, she always walks in the nurse's footsteps; May is selfless, her heart is always close to the nurse's Very close. In the eyes of nurses, pink May is the most beautiful.

Angel is a symbol of beauty. We long to be a real angel, not only because of her beauty, but because she can bring people a beautiful and happy life. Nurses, this ordinary profession, are called angels in white not only because they wear beautiful white clothes, but also because they, like the spring breeze, blow away people's suffering with their tenacious belief of "burning themselves and illuminating others" Use warm blood to warm the cold confidants; use the thread of love to suture the physical and mental wounds of the patient... We have witnessed countless scenes of joy and sorrow, felt the patient's trusting eyes, and also encountered the situation of "a scholar meets a soldier, and the reason cannot be explained clearly" Embarrassing scene...but we have no regrets! A truly good nurse is not only the top one in technology, but also the most caring and patient. This love and patience are the wings given to angels by God and the gifts they bring to the sick.

Offering love and sincere feelings, the smiling faces and sincere gratitude of patients after recovery are our compliments. Youth passes away quietly beside the hospital bed, and ideals shine in reality. Smiles are written on the face, bitterness is buried in the heart, swallowtails are placed on the tips of the hair, and holiness is hung on the chest. Although the swallow-tailed hats we wear do not have the nobility and elegance of the crown, nor the chic glory of the doctor's hat, they shine with her holy style. Some people say that we are angels without wings because we use love and smiles to heal the pain of patients. Some people say that although we do not have beautiful faces, we have a gentle and kind heart. We never think that we are angels. , because these are the jobs we should do. We are ordinary nurses. We will treat every patient with our love, sincerity, sympathy, carefulness, concern and patience, so that they feel the warmth of being more than a relative.

In our department, we often encounter postoperative patients who are absolutely bedridden, do not eat much, and exercise less. They have not had bowel movements for several days, and oral laxatives and anal plugs are still ineffective. , only after giving the patient an enema, and sometimes even the enema is ineffective, at this time, he will immediately put on gloves and use his hands to pick out the dry stool bit by bit to relieve the patient's pain. Faced with the thanks from patients and their families, we said it was nothing. This is what we should do. These hands are hard, busy, and sometimes even leave scars, but these hands embody the most beautiful true feelings in the world.

In the face of longing eyes, we have no hesitation; in the face of the usual ordinary, we are calm and unhurried; in the face of sacred responsibilities, we are conscientious; in the face of the call of the times, we move forward indomitably. Our arms hold up the blue sky of hope, and our hands hold up the sun of tomorrow.

If someone asks me: "Who is the most beautiful in the world?" I will confidently answer: "It is our nurses." Nursing work is not grand and glorious, but it is full of simple and ordinary love. Injections, medicines, beds, and infusions are all taken care of in the midst of suffering. We take care of life in the midst of fatigue during the handover and succession, day and night. of reincarnation. A long time ago, someone proposed "three points of treatment, seven points of nursing", which clearly pointed out the importance of nursing work. Every word and deed of a nurse is directly related to the health of the patient. Nanding Geer said, "Nursing is an art, and nurses must have a compassionate heart and a pair of hands willing to work." We should work hard to learn to create a new image of nurses so that patients can receive more comprehensive, more holistic, and more systematic care. services.

Our aim is to be patient-centered, think about what the patient thinks, address the patient's concerns, and serve the patient wholeheartedly.

We are the defenders of life and the guardians of health. We must do our best to help them alleviate their pain and support their helpless lives.

My speech is over, thank you all!

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