What is the window service behavior specification?

Appearance requirements: neatly dressed, standard service, and dignified appearance; civilized language requirements: civilized and polite, kind attitude, friendly tone, and clear expression; service attitude requirements: proactive and enthusiastic, sincere attitude, civilized behavior, and service thoughtful.

1. Appearance requirements: neatly dressed, standard service, dignified appearance, window service staff should be dignified, behave civilly, and act fairly, reflecting the good cultivation and quality of state agency staff, window staff You must hold a certificate to work, sign up for service, and dress neatly (dress according to regulations).

2. Requirements for civilized language: be civilized and polite, have a kind attitude, be friendly in tone, and express clearly. When talking to service recipients, you must be clear, coherent, concise, and civilized. It is recommended to speak Mandarin. When answering calls from service recipients, you should use civilized words such as "Hello, Yinfeng Town Convenience Service Center XX window, please speak", "Can I convey this?", "Please wait", "Sorry", "Goodbye" etc. , it is prohibited to forcefully interrupt or hang up the phone.

3. Service attitude requirements: proactive and enthusiastic, sincere attitude, civilized behavior, considerate service, and be kind, humble, solemn, and decent in words and deeds. Implement warm service with a smile. When facing service recipients, you should smile and be natural and sincere. "Enthusiasm, sincerity and patience". When receiving service recipients, you should take the initiative to greet them warmly; you should accept reasonable suggestions sincerely and not ignore or argue; when accepting consultations or opinions, you should listen calmly and explain patiently and carefully