What is the function of the customs hotline 12360?

In China, the export of some commodities requires the import and export consignors or their agents to go through customs clearance procedures, such as national emergency relief materials, dangerous goods, fresh, frozen and perishable goods that need emergency customs clearance. In order to better solve the customs problems, China has opened relevant hotlines. Here, I have compiled the legal knowledge about 12360 for you. Welcome to read, I hope I can help you.

I. Role of Customs 12360

12360 hotline has three main functions: policy consultation, customs clearance for help and complaint reporting. Specifically, enterprises, units or individuals who want to know the relevant customs policies and regulations can call 12360 for consultation; In the process of customs clearance, if you encounter some unexpected situations and special difficulties that are difficult to solve, you can also ask 12360 for help; At the same time, this phone also accepts smuggling and integrity reports.

Second, the scope of services

1. Accept the policy and regulation consultation of citizens, legal persons or other organizations on customs law enforcement activities, and provide guidance for handling customs business.

2. Accept the requests of citizens, legal persons or other organizations and coordinate to solve customs business problems.

3. Accepting complaints from citizens, legal persons or other organizations about law enforcement activities of the Customs and its staff.

4. Give guidance on illegal smuggling reports, honest and disciplinary reports, information disclosure applications and letters and visits.

5. Listen to external opinions and suggestions on customs work.