Commitment letter of automobile after-sales service

In the era of continuous progress, the letter of commitment plays a more and more important role for us, and it is more binding than verbal commitment. Do you know the format of the letter of commitment? The following is the commitment letter of automobile after-sales service that I have compiled for you, hoping to help you. Commitment letter of automobile after-sales service 1

In order to ensure the legitimate rights and interests of automobile maintenance customers and provide customers with high-quality, convenient and fast services, China Automobile Maintenance Industry Association and local automobile maintenance industry associations * * * jointly issued the following initiatives to national automobile maintenance enterprises:

1. Slogan of Quality Service Month:

Law-abiding operation, honesty, respect for customers, standardized service, brand creation

Guarantee quality, fair competition, civilized production, energy saving and emission reduction, green maintenance

2. Automobile maintenance enterprises make the following commitments to our customers:

1. Warm hospitality. Firmly establish the concept of "quality first, customer first", standardize the service language, be polite and humble, and strive to meet the needs of customers and provide convenient and fast service for customers.

2. respect customers. Establish customer files and follow up and visit regularly; Take the initiative to solicit opinions and carry out reminder services; Respond to customer inquiries and eliminate customer doubts.

3, honesty. Adhere to honesty and trustworthiness, sign and faithfully perform automobile maintenance contracts fairly, and do not increase or decrease operation items without authorization to safeguard the legitimate rights and interests of customers.

4.

5. The charge is reasonable. In strict accordance with the relevant provisions of the state, the expenses shall be settled reasonably and invoices shall be issued according to law. It's genuine. Ensure that the channels for purchasing accessories are true and reliable, and ensure the use of certified and qualified accessories.

6. operate according to law. Abide by national laws, regulations and rules, and correct business behavior.

7. Ensure the quality. Fully implement the national standards, industry standards and automobile maintenance quality assurance system, earnestly make automobile maintenance inspection records, and issue automobile maintenance factory certificates according to regulations.

8. Civilized production. Do a good job in civilized production and safe production, prevent pollution, protect the environment, constantly improve service facilities and service functions, and make the factory clean, beautiful environment and reasonable layout.

9. Observe the Motor Vehicle Maintenance Service Specification. In the production and business activities, according to the requirements of the "Motor Vehicle Maintenance Service Specification", the operating specifications, charging standards and supervision telephone numbers are made public.

1. accept supervision. Consciously accept administrative supervision, public opinion supervision and social supervision; Seriously accept complaints and properly solve problems.

single sign of commitment:

commitment letter of automobile after-sales service on March 19, 2 ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

2. Depending on modern detection means, the vehicle shall be tested regularly before entering the factory and after leaving the factory.

3. Maintenance quality guarantee period. Give priority to the vehicles that fail or are damaged in advance due to maintenance quality, eliminate them in time and repair them free of charge. The detailed rules for the implementation of the technical management regulations for vehicles in Shaanxi automobile transportation industry stipulates that the warranty period for secondary maintenance is 2xx kilometers or 2 days, and the warranty period for vehicles or assemblies that have been overhauled is 1, kilometers or three months. We implement the' warranty period' provisions of our enterprise: the warranty period for secondary maintenance is 3 kilometers or 3 days, and the warranty period for vehicles or assemblies after overhaul is 2, kilometers or one year.

4, parts quality commitment. Ensure the use of pure accessories, and our unit will be responsible for claiming for the losses caused by the quality of accessories, and bear all the losses caused by this.

2. Time priority commitment

1. Time commitment for going out for emergency treatment. Within the scope of Jingbian county, it will arrive within 4 minutes after receiving the distress message. Arrive outside the region by the quickest way (the preparation time is 15 minutes, and the extra journey time is the arrival time).

2. On the factory car day, it is listed according to the car model table.

3. Commitment to service quality

1. Set up a "customer file" free of charge, so that customers can check the technical file status of vehicles at any time.

2. Establish a 24-hour service telephone to provide services to users at any time.

3. Establish a comprehensive follow-up service system, regularly track the operation of customers' vehicles, and remind users of the next maintenance time.

4. The "Convention on Civilized Service" has been formulated, and civilized service terms and norms are used in the service.

IV. Promise of preferential price

1. Our company belongs to the second-class maintenance enterprise, and it should implement the unit price of 6. yuan/working hour, and now 1% of it is 5.4 yuan/working hour. Because of strict internal management, low internal consumption and skilled maintenance personnel, our company can still provide excellent service after the unit price of working hours falls.

2. Material management fee. Materials purchased from other regions are down by 7%. We have established a network of accessories, including a national network and a municipal network. When purchasing accessories, we can shop around and buy high-quality and cheap accessories. Commitment letter of automobile after-sales service 3

Dear users:

Thank you sincerely for using all kinds of "* *" special-purpose vehicles produced by our company. In order to better provide high-quality after-sales service, our company solemnly promises to you as follows:

1. All special-purpose vehicles produced by our company will be provided with lifelong service. In the "three guarantees" period, the quality problems of the modified parts will be repaired free of charge. For the problems occurring after the "Three Guarantees" period, our company will organize maintenance in the first time, and charge the cost as appropriate.

2. under the premise of normal use in compliance with the instruction manual for special purpose vehicles, if the special modified parts are damaged and can't work normally due to the reasons made by the company during the "Three Guarantees" period, they will be guaranteed or compensated by the after-sales service center.

third, the "three guarantees" period: one year from the company's departure date (domestic hydraulic system cylinder pump valves are guaranteed for six months, and imported hydraulic system cylinder pump valves are guaranteed for one year).

4. All kinds of wearing parts and consumable parts such as light bulbs, glass, rubber products, various electrical instruments, sensors, etc. in the special modified part are not covered by the warranty; Non-normal use of the vehicle according to the requirements of the instruction manual, such as irregular replacement of damaged parts caused by lubricating oil, is not covered by the warranty.

5. users should carry out routine maintenance and troubleshooting on the vehicle and its modified parts, so as to keep the vehicle in good condition and use its special functions normally.

VI. Our company has a skilled and quick after-sales service team, and has set up a 24-hour service hotline. From the moment we receive the user information, we will give a reply within 4 hours, and arrive at the scene within 24 hours in the province and 72 hours outside the province. After the maintenance personnel arrive at the site, the minor faults are guaranteed to be solved within 4 hours, the general faults are guaranteed to be solved within 1 hours, and the major faults are provided with clear solutions within 24 hours, and they are completely solved in time. Seven, according to the needs of users, the company can provide free training for operators and provide relevant technical information. 1-2 quality follow-up visits are conducted every year in areas where vehicles are concentrated.

VIII. Contact information of after-sales service:

Service hotline: 86-28-845xxxxx automobile after-sales service commitment letter 4

1. The products provided by our factory are produced in strict accordance with the requirements announced by the National Development and Reform Commission; The products provided fully meet the national standards.

　2。 Provide free technical training such as installation and debugging. During the quality guarantee period, if the product fails due to defects in technology or materials, our company will be responsible for the maintenance free of charge, and it cannot be repaired and replaced.

　3。 After the product is sold, users can use the "Quality Warranty Card" to go to the service centers of Dongfeng, Sinotruk, Qingling and Jiefang Company in all parts of the country for the nearest warranty, with an engine of 1, kilometers and a vehicle of 5, kilometers; The refitted parts are guaranteed for one year (the refitted wearing parts are guaranteed for half a year), and the repairs are free within one year (including one year) (all service fees and parts fees are exempted); For more than one year, only the accessories fee will be charged. If the product breaks down, respond immediately, and arrive within 24 hours within 1 kilometers, and within 48 hours outside 1 kilometers.

quality policy:

create a quality service enterprise; Create products that users are satisfied with; Establish a well-known domestic brand.

Quality objective:

Implement ISO 91: 2xx standard, and establish a quality management system for continuous improvement; The pass rate of the first inspection of the whole vehicle is ≥92%, and it will increase by more than 1% every year for three years; The factory pass rate of the whole vehicle is 1%; Customer satisfaction ≥9%, increasing by more than 1% every year for three years.

quality commitment:

the company is 1% responsible for the products; The service makes customers 1% satisfied.

1. Trainers:

1. Our factory arranges senior engineers to organize collective training, learn theory and carry out practical operation;

2. After theoretical study and practical operation, it meets the technical requirements of the manufacturer;

first, master the basic theory of special purpose vehicles. Performance and function;

second, you can operate skillfully according to the procedure;

thirdly, it can eliminate general technical faults.

2. Maintenance of branches. Location. Technical strength. Contact information;

1. Branch: "Dongfeng No.2 Automobile Technical Service Station";

2. location: province. Land. City. There are all counties;

3. technical strength: reaching the "engineer" level according to the unified requirements of SAIC.

III. Free maintenance plan and duration

1. Tracking service time: life;

2. Within the normal use range, repair within 1, kilometers or within one year (excluding wearing parts and electrical parts) free of charge from the date of delivery to customers, and only charge parts fees for more than one year;

3. service arrival time: within 24 hours in the province; Other areas, send personnel within twenty-four hours;

4. During flood control every year, engineers and technicians shall visit regularly or irregularly to eliminate faults in time and actively prevent them.

fourth, the price mode of spare parts supply after the free period

1. Mode: unified supply at the local Dongfeng Technical Service Station of the Second Automobile Company, and direct delivery by the factory according to the user's requirements;

2. Only the cost of the parts is charged, and no other fees are added.

5. If the chassis of the product fails, please repair it at the nearest service station according to the chassis manufacturer. Commitment letter of automobile after-sales service 5

In order to make the vehicle maintenance and ensure the timely and quality of vehicle maintenance, our factory wholeheartedly makes the following maintenance service commitments.

1, 24 hours and holidays all-weather service.

2. service tenet: quality first, users first, reputation first.

3. Our service policy for customers: enthusiasm, convenience, thoughtfulness and timeliness.

4. disclose the maintenance technical standards and maintenance charging standards to customers.

5. The vehicle for minor repairs will not cross the day (except under special circumstances).

6. Our factory establishes maintenance files for each customer, and provides follow-up visit service for vehicle maintenance quality.

7. The factory is responsible for the warranty of the maintenance quality problems of the maintenance vehicles during the warranty period after leaving the factory.

8. Enjoy free brake adjustment and forward speed.

9. For drivers who come to repair vehicles, accommodation can be provided when necessary.

1. Check the air conditioning system in summer and the heating system and water system in winter.

11. The vehicle under maintenance can be responsible for checking the steering system, braking system and lighting system every time.

12-hour and 24-hour service hotline: xxxxxx

24-hour complaint telephone number: XXXXXX

Company name:

Time:

After-sales telephone number: automobile after-sales service commitment letter 6

As the designated company for vehicle maintenance, we solemnly promise:

1. Maintenance quality assurance commitment

.

2. The warranty period of the brand new car of our company is 2 years or 6, kilometers.

3. The quality guarantee period of replacement spare parts (excluding wearing parts) is years or 2, kilometers.

4. The quality guarantee period of the replaced vulnerable spare parts is 6 months. Wearable parts refer to filters, exterior parts, light bulbs, control switch buttons or knobs, door handles, brake pads, clutches, rubber parts, tires and glass.

5. implement article 37 of the regulations on motor vehicle maintenance issued by the Ministry of communications in _ _ _ _, and implement the quality guarantee period system for motor vehicle maintenance. The quality guarantee period of vehicle repair or assembly repair is the bid-winning quotation sheet for the fixed-point maintenance and procurement of official vehicles for the party and government organs, institutions and social organizations directly under the municipal and district governments in Zhangzhou from _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

6, consciously abide by the price concessions and quality warranty commitments, and the maintenance hours are preferential. The winning brand car is not higher than 8% of the bid price in the fixed-point maintenance and procurement of official vehicles of the party and government organs, institutions and social organizations directly under the jurisdiction of Zhangzhou from 2 to 2. Non-winning brand cars are not higher than 8% of the company's quotation standard.

7. When maintaining, focus on repairing to save expenses. When it is really necessary to replace spare parts, use qualified products or genuine products. The cost of materials for spare parts maintenance shall not be higher than 9% of the bid price in the fixed-point maintenance and procurement of official vehicles of Zhangzhou municipal and district party and government organs, institutions and social organizations in 2__ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _; Non-winning brand cars are not higher than 9% of the company's quotation standard.

2. Service commitment

1. Implement an open, transparent and reasonable price system, never falsely report project accessories, and use factory accessories.

2. provide fast professional maintenance service, implement green passage for reserved vehicles, give priority to on-site maintenance, and provide free cleaning and vacuuming services for finished vehicles.

3. One-stop services such as proactive maintenance reminder, free annual inspection and insurance agency.

5. Provide free inspection service and related maintenance once every quarter.

6. Establish detailed vehicle maintenance files, provide daily free maintenance and technical consultation services, and ensure that vehicles are in good condition.

this letter of commitment is valid from the date of our signature to February 3, 2 ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

seal of the commitment unit:

2 ××× year×× month× day.