What training does property customer service need?

1. Onboarding training: Provide training to newly hired and transferred personnel within the time period specified in the company system documents.

2. Training of grassroots personnel:

(1) Focus on job responsibilities, business knowledge and service requirements, etc., and adopt a "rolling" and "continuous" training method , carry out long-term training;

(2) The training courses are divided into "public *** courses" (rolling training according to the outline requirements) and "job business knowledge" (provided by each property project department according to work needs) , formulate a training plan for training according to the actual situation).

3. Middle-level personnel training:

Mid-level managers (referring to the company’s functional departments, project property managers, project department heads, etc.), in addition to presiding over the positions of department operators In addition to knowledge and business training, comprehensive knowledge training should be carried out. This training is mainly aimed at improving the quality of managers themselves and focuses on reading, experience exchange and case discussion.

4. Go out to visit and study.

5. Expatriate training.