Personal and advanced deeds materials of toll collectors

2022 Toll Collection Personnel Advanced Deeds Materials (General 5 articles)

In daily study, work or life, everyone must come into contact with or use deeds, right? The main content is the advanced deeds of advanced objects, and narrative is the main mode of expression. So do you really know how to write good deeds? Below are the 2022 toll collectors’ personal advanced deeds materials that I have compiled for you (5 general articles). They are for reference only. You are welcome to read them.

Toll collector’s personal advanced deeds material 1

She is gentle, elegant and beautiful, and is an ordinary toll collector in our third class. She has been in the company for more than seven years and is also an old employee. She works diligently and hard without complaint. She never asks for leave, is late or leaves early. She is not good at words, but she helps others silently. When new employees encounter unexpected and difficult situations, she will lend a helping hand and enthusiastically help solve them.

Once, due to a computer failure, several cars rushed out of the intersection. The driver realized that he had not paid and turned back to pay. When a new employee was at a loss and didn't know how to charge, she took the initiative to teach her the operation and solved the crossing problem in a timely manner. She is a good mentor to the new employees and a good helper to the monitor. I remember one time when an employee was sick and couldn't come to the support class the next day. Just when the monitor was in a hurry and didn't know what to do. She stood up voluntarily and said, "I'll go, it's okay." Just like that, she worked for 24 hours.

Her husband is a taxi driver. In order to take care of his elderly mother-in-law and young daughter, the two of them can hardly touch each other, and it is even rarer for the family to have dinner together. In order to be able to see his wife, the husband often solicits customers in Anting. When the customers return to the market, they will pass by the toll station where the wife is. Occasionally, they will run into the intersection where the wife is. There is not much exchange of words, just to look at each other. The young daughter is also well aware of the hardships and hardships faced by her parents, and she never expects her parents to show up at the school gate to pick her up on time like other parents of other children. I always walk home silently, holding my trolley bag. When it gets dark, my father or mother comes back in a hurry and makes do with something to eat. She never clamored for what to eat. She was already used to the hurried footsteps and the days when no one would accompany her during holidays. This was the special nature of her parents' work.

She is the toll collector of our third shift, an unknown, dedicated and dedicated toll collector - Wang Ling. Toll collector’s personal advanced deeds material 2

As a toll collector on the highway, my job is on the front line of the highway. Every day, I am at the three-foot guard box, smiling at the toll collectors from all over the world. Ride a friend. The work is ordinary and monotonous, the weather comes and goes, and the stars change, but I still brave the scorching sun and wind and snow to greet the drivers and passengers, serve them enthusiastically, dedicate my fiery youth in the ordinary, and appreciate the hardships of life. And fun.

“Being able to endure loneliness and grievance” are the most basic character traits for people in our industry. Although our toll collectors smile brightly at every passing driver, not every driver treats them politely. It is "commonplace" for us to be wronged and scolded. I remember one day shift. Not long after I took over, the traffic volume became larger and larger, and the vehicles lined up in a long queue. While I was busy issuing cards, a bus drove up to the toll window. I just finished saying: Hello, please wait a moment. ! The driver yelled impatiently: People like you are still working here, why not go home as soon as possible! He said I wasted his time and wanted to file a complaint against me or something. I was stunned at the time, but I still patiently explained to him: I'm sorry, master, the traffic jam was caused by the construction of the national highway. Unexpectedly, he didn't listen at all, and kept scolding him. Finally, under the persuasion of the security guard, he left cursing. To be honest, at that moment, I truly realized what it meant to be wronged, what it meant to be disrespected, and what it meant to not be understood. Tears of grievance welled up in my eyes, but I held back. I think that personal grievances are nothing. We must not use our words to make a big fuss with the driver, which will affect our civilized image. Why not let those unreasonable people vent their dissatisfaction? Since I have chosen the position of paid work, I should endure these things that happen from time to time. There were so many such things, and gradually I learned to deal with them with a smile. No matter how noisy the other party was, I always maintained a calm attitude and explained patiently with a smile.

Occasionally, when I recall the conflicts that were wiped out by my flexible attitude and decent language, I feel a little relieved.

A beautiful appearance does not represent a beautiful heart. Beauty is undoubtedly a wealth, but a sincere smile can touch people's hearts more than a beautiful appearance. Every small toll booth has a touching story, and every toll collector continues to sublimate their emotions in the story. No matter pain or joy, grievance or bitterness, everything passes with the rolling traffic. We pay attention to every detail in providing high-quality service, and use "smile" and "integrity" to face every passing driver and passenger, saying "hello" and "please go away" to bring the driver and passenger closer to the toll collector. distance between. Just as the driver was driving tiredly through the toll station, our sincere greetings and friendly smiles made the driver friends feel extremely warm. When I provided the best help I could to the drivers and passengers who were in urgent need of help, and saw their sincere and satisfied smiles, a warm current surged through my heart, which I savored for a long time. In fact, their sincere and satisfied smile is the best answer for us to serve them.

The work of our toll collectors can be summed up in one sentence as "small window, big world." Since it is a window, it must be polished. If it is a door, it must establish a good image. We always discipline ourselves with strict discipline and treat our work with a sincere and patient service attitude, making our "window" of the Han-Shi Expressway brighter and making our work make further progress! Toll collector's personal advanced deeds material 3

Since the opening of He'an Expressway, Comrade Chen Qing has become a member of the staff of He'an Expressway. In the past two years, she has seized every moment to learn business knowledge, worked hard to improve her business quality, and gradually became a pacesetter in the toll collection industry and a model on He'an Road.

The job and the second rebirth of her life made her cherish this job even more, and she had no reason or excuse to compromise at work. While doing a good job, we should focus on strengthening ideological and moral awareness, strengthening the awareness of stability, detail, height, and refinement, and strengthening "professional ethics" and "civilized service awareness." Based on the ideas of "building high-speed image" and "establishing He'an brand", we will find the focus. The toll station is a window unit, and its quality is directly related to the reputation of the expressway. To this end, we can only ponder and explore in actual work, and constantly sum up experience.

1. Based on one’s own position and reflect one’s values ??

Treat the unit as one’s home and dedicate oneself to one’s post. It is necessary to clarify the conflicting relationship between the unit and the family. The shift system where I work implements a four-shift and three-shift system, so this brings a certain amount of conflict to the family. As a wife, mother, and housewife, her family responsibilities must be indispensable. I can't go home to cook for several days in a row. , this is conceivable. Every time she goes home, the messy home and the young children wearing dirty clothes all make her feel sad as a mother. Of course, you can only choose one of the two, and the sacrifice of household joint production responsibilities is inevitable. When she chooses a unit, she must take root in it and feel at ease with it. Since you have lost half, you must gain the other half. This is the ideal she pursues and the invisible motivation in her work. I remember the advanced deeds of Comrade Xu Zhenchao, an advanced individual in traffic notification. His words can encourage Comrade Chen Qing the most. He preached like this: "Every generation must have its own achievements, and each generation must have the spirit of sacrificial ownership. Love and dedication, tenacity, hard work, and dedication, make extraordinary achievements in ordinary positions. "His brave professionalism, insistence on being top-notch in whatever he does, fighting for the first place, and working hard to create a brand, increase efficiency for the company, and bring honor to the collective are a model for her to learn from. Although she does not have the feats of Comrade Xu Zhenchao, she can stand on her own responsibilities and reflect her own value. We must strictly demand ourselves at work, maintain high standards and strict requirements, and always adhere to rules, regulations and work disciplines. Be diligent, diligent and meticulous in the work assigned by leaders. After working on duty for 8 hours, they must conscientiously stick to their posts, never leave their posts, do not go to other posts, do not sleep on duty, and do not take up posts privately. They also practice drinking less water and going to the toilet less often. Try our best to provide high-quality services to drivers and passengers, and solve problems for drivers and passengers in need. Standardized operations are carried out in charging, and we strive to be accurate, efficient, conscientious and meticulous. In the past few years, there have been no major or minor errors due to work errors. Create a charge-free error rate. Fully recognized by department leaders, and has been rated as "Advanced Individual" and "Civilized Toll Collector" by superior leaders many times.

2. Shape the window image and show your own "style"

The window image needs to be shaped by each of our employees. First of all, note that external beauty comes from the first feeling. Of course, appearance is an important part. Before taking up the job, you must be neatly decorated, neatly dressed, well-groomed, and in good spirits. Whenever we wear uniforms and stand on the guard box with a military-style heroic appearance, our appearance is dignified and our behavior is elegant, it undoubtedly becomes a beautiful "landscape" line on the highway, forming a sense of coexistence with the environment, and makes all passing passengers envious. , for which I am deeply proud. Secondly, beauty lies in the face. Before taking up the job, you must eliminate all distracting thoughts, work without emotions, and greet passing passengers with a sincere and friendly smile at all times. Only by smiling can you easily communicate with others and impress the drivers and passengers. The beauty lies in language, "Hello, welcome to He'an Expressway, thank you, have a nice journey, safe journey, goodbye" are just a few short civilized words, but they can truly reflect the inner quality and accomplishment of my toll collector. It was these passionate words that moved many passing drivers and passengers. Beauty is in the soul. Treat every driver and passenger with a sincere heart and high-quality service dedication, fully understand the psychology of the driver and passengers, try to get as close as possible to the drivers and passengers, truly form spiritual communication with the drivers and passengers, and realize services where communication starts from the heart Awareness, to be able to think from different standpoints. I remember a few times when I met a few unreasonable drivers during toll collection, saying that she had overcharged him, and that the Chinese tolls were charged according to the large tolls, and refused to pay, and kept spitting obscenities and cursing. I always practiced moderation, sincerity, patient persuasion, publicity of charging policies, and clear charging standards. In the end, I impressed the driver with my sincerity, and made him pay the fee happily and leave with satisfaction. I apologized repeatedly when leaving. . In short, the above beauty truly embodies the purpose of "Satisfaction in He'an".

Today is the starting point, and tomorrow is her goal of pursuing perfection. In future work, she will use the deeds of Comrade Xu Zhenchao as a mirror to look at herself and treat her work with an unchanging heart. She believes that she will make a mark in the history of He'an Expressway in the near future. Toll collector’s personal advanced deeds material 4

A simple, unsophisticated, unknown, down-to-earth girl, her working place is the three-foot guard box in the small space. Although the three-foot guard box is small, it is loaded with Her enthusiasm for work, her warm smile to the drivers and passengers, her greetings and blessings can make the drivers and passengers feel happy and joyful. She is diligent and hardworking in this ordinary position. , always doing her job well, she is Pei Jinmei. Since she came to the expressway family in September 2015, she has worked diligently and hard-working in the toll collection position for five years. She has always strictly held herself to the standards of a toll collector, and has always maintained a pragmatic, pioneering and enterprising spirit. The work style and practical actions in ordinary positions reflect a toll collector's persistent pursuit of career and life.

She studied hard and strived to become an expert in the business. During her work, many drivers did not understand the tolling policy, and there were many difficulties in the tolling process. The tolling knowledge she mastered before the tolling was opened could not dispel the driver's refusal. In order to get familiar with the charging business as soon as possible and better explain the charging policy to the drivers, I often record down the difficult problems encountered in the charging process one by one, check the relevant policies, regulations and business knowledge in a timely manner after get off work, and at the same time, I often humbly Ask other comrades for advice, strive to find solutions to problems, constantly improve their business skills, enrich their work experience, and explain the charging policy in a well-founded way, judge the vehicle model accurately, and collect and deliver tickets quickly. As a grassroots toll collector, she often takes the initiative to learn and strives for excellence in her work. She also actively studies various laws and regulations, charging policies and business knowledge with the whole class, and continuously improves her theoretical accomplishment and business skills through learning.

She starts with a smile and starts with dedication. It is her responsibility to love her job and her duty to be dedicated. She interprets with actions "I would rather suffer and be tired than let the driver wait in line". mission. She is strict with herself at work, has high standards and strict requirements, and always adheres to rules, regulations and work disciplines. Be diligent, diligent and meticulous in the work assigned by leaders. The toll collection work is the window for external services of the toll station. The area of ??the booth is small, the scope of service is large, the passage time is short, and the window for smiling is very long.

There is a belief in her heart that she should face difficulties with a smile, resolve deadlocks with patience, and impress every driver and passenger with sincerity. I remember one night when a Tianjin-registered vehicle was loaded with goods, as soon as the vehicle arrived at the toll window, the driver said anxiously and annoyedly, "Hurry up, it's so slow to ask for money!" She smiled and said "Hello" and took the IC. The card was quickly read and the amount of payment due was reported. The driver threw the money into her hand and honked the horn to urge the poleless passage. She performs a series of operations skillfully and quickly. Finish the operation as quickly as possible and say with a smile: "I wish you a safe journey and goodbye." There are many more episodes like this. She just used her smile and patience to build a smiling rainbow bridge between people and drivers and passengers, turning resentment into appreciation, and turning arrogance into understanding. "Start with a smile every day, start with every charge, base yourself on your job, love your job and be dedicated to your work." This is her youthful promise.

She is strict with herself and strives to be a model of compliance with rules and disciplines. She deals with money every day in charging work. Without good political quality and a strong awareness of resisting corruption and preventing degeneration, it is difficult to be competent. In the past few years, I have been strict with myself, modelly abide by various management systems, and consciously resist all kinds of unhealthy tendencies. In the collection work, I have truly achieved the unavoidable and unavoidable collection in the collection work, which makes everyone sincerely admire me. In order to collect vehicle tolls in full, civilized toll collection strives to be a practitioner of building harmonious traffic. Every time she walks to the toll booth, she is clearly aware of her responsibilities and her silent commitment to drivers and passengers. !

At work, she and her colleagues work together to pay in a civilized manner and provide high-quality services. They are greeted when parking fees are paid, the driver is answered when asking questions, and he is greeted before leaving, and he apologizes for poor service. Thank you for your cooperation and cooperation. Over the past five years, we have maintained a record of “zero complaints”. The work is not always smooth sailing, being insulted is a common occurrence and lanes are blocked from time to time. Sometimes the driver stops his car in the toll lane and rudely throws his grievances and toll receipts at the toll collector, blurting out obscene words and expressing his incomprehension. Faced with this kind of situation, she has never been arrogant or humble, and never retaliates. Five years of toll collection work have made her deeply understand that drivers also need to understand that only by empathizing and empathizing can they win more customers. Understand and respect. So she learned to use a sincere smile to resolve conflicts, and learned to use patient and meticulous explanations to resolve disputes. She endured the driver's spit and contemptuous gazes silently, but still explained the charging policy over and over again. With a high degree of enthusiasm for work, a down-to-earth work style, skilled business skills, and high-quality service levels, she won the It has been well received by the majority of drivers and passengers. She has won unanimous praise from everyone with her high work enthusiasm, down-to-earth work style and skilled business skills. In the face of praise, she always doesn't have too many words. She just smiles and says a simple yes. This is our toll collector. A simple and ordinary toll collector uses her actions to silently serve the highway toll collection industry. Giving his all. Toll collector personal advanced deeds material 5

"Do what you do, love what you do, work with enthusiasm, and serve with a smile." This sentence at the National Expressway Brand Award Ceremony is still deeply engraved in my heart. In Lu Yanfang's mind.

As a member of the 7th National Expressway Service Brand "Golden Populus" team, Lu Yanfang is dedicated and dedicated to her job. She has used practical actions to fulfill the responsibilities and mission of a toll collector for many years, and has become a national toll collector. A business leader and expert in the provincial highway system.

In March 2008, Lu Yanfang passed the exam and was recruited to the Jia'an Expressway Toll Station and became a toll collector. During her internship, she heard stories about the hard work and selfless dedication of the older generation of highway workers, and took the initiative to apply to work at the most remote Guazhou toll station, which is the terminal station of the Jia'an Expressway and the intersection with the most vehicles entering and exiting. Moreover, the distance from Jiuquan to Guazhou is nearly 300 kilometers, and it takes more than three hours by shuttle bus. It’s also five or six kilometers from Guazhou City to where I work. Some people don’t understand why they would go so far away if they didn’t choose a job right outside their home. Lu Yanfang said: "I just want to go to a place with a lot of cars to exercise and familiarize myself with the business as soon as possible."

Guazhou is known as the "World Wind Bank". "There is one wind a year, from spring to winter, and three strong winds." "Sixty-nine, there is a small wind every day" and "the wind blows the stones away, but no grass grows on the ground" refers to Guazhou. Before arriving in Guazhou, she had no personal experience. On her first day of work in Guazhou, she experienced the power of the "World Wind Bank" wind.

Sitting in the toll booth, there is a constant whistling of wind in my ears. When the wind is strong, it is like a ghost crying or a wolf howling. Especially at night, in the Gobi Desert far away from the city, you can better understand the connotation of the word "desolation". Lu Yanfang and her colleagues concentrated on their work. The ticket booth has limited space. It's hot in the summer and cold in the winter. You can sit there for eight hours at a time. The polite phrases "Hello" and "Slow down" have to be repeated countless times in one class. When encountering a driver who doesn't understand, instead of actively cooperating, he or she will complain or even curse. When encountering such a situation, as toll collectors, they can only patiently explain. Once, an out-of-town driver got agitated because he thought the queue was long. As soon as he arrived at the toll window, he started to curse and his language was extremely unpleasant. Lu Yanfang explained repeatedly, but the other party not only refused to listen, but also became even more angry, until she scolded her and cried. At toll booths, similar things happen often. When a driver doesn't understand, or even deliberately makes trouble, the toll collectors adjust their emotions and explain patiently and carefully until the other party understands and accepts.

Toll collection work is monotonous and trivial. They often use the spirit of the older generation of highway workers to overcome difficulties and work hard to encourage themselves to do a good job, and warn themselves: "Since you have chosen this job, you must do it wholeheartedly. Good." The scene of old highwaymen "covered in dirt on sunny days and mud on rainy days" often appears in front of Lu Yanfang's eyes, sleeping in a nest on the ground, eating dried steamed buns, and drinking ice water. Taking the spirit of "dedication, dedication and love for the job" as his motto, he works with a smile, wins respect with his own charm, and establishes a new image of highway people. Several express truck drivers who travel from Jiuquan to Guazhou all year round gave her the highest praise for her service, calling her a "happy girl" and a "five-star girl."

For Lu Yanfang and her colleagues, who have just entered the charging work position, this is a challenge and a test. They endured the scorching sun and the scorching heat. After a class, they were soaked with sweat. The strong desert wind blew them out of the "Red Second Group", but no one complained because of tired work and poor environment. No matter Under the scorching sun or in the storm, they stick to their posts, serve with heart, and complete their tasks with high quality and quantity. To this day, Lu Yanfang still vividly remembers the work situation back then. In that competition, Lu Yanfang won the province's first "five-star toll collector" title with her impressive work performance and excellent service. This is the first honor Lu Yanfang has received at work. Recalling that work experience, Lu Yanfang said: "It was the spirit of the older generation of road workers who took root in the Gobi and made selfless contributions that made me full of passion for work."

Her husband was once her colleague, but after one year He was transferred to Jinchang a while ago. Lu Yanfang can only take advantage of the break to go to Jinchang to reunite with her husband. They spend up to five days together every month. In 2013, their son was born and her husband was not around, so Lu Yanfang had to work while taking care of the child. In 2015, her husband was transferred back to Jiuquan, and the family was finally reunited. Lu Yanfang and her husband both work shifts and are rarely at home at the same time. The children are taken care of by their grandparents most of the time. In fact, there are countless examples of couples living apart in our highway system. For many years, they have overcome various difficulties, focused on the overall situation and work, and dedicated their youth and sweat to the highway cause.

Lu Yanfang recalled: "In the 10 years since my husband and I have been married, we have never spent New Year's Eve at home together." In his son's memory, either his father was not at home, or his mother was not at home. Every time she left home to go to work, she felt an unspeakable sadness in her heart when she saw her son's reluctant eyes. Once, her son suddenly said to her: "Mom, I would rather wear less new clothes, eat less delicious food, and play with one less toy. I also hope that you can spend more time with me at home." The young son said Such words made Lu Yanfang feel extremely sad. She asked her son to listen to his grandparents at home, but tears burst into his eyes as soon as he turned around. Lu Yanfang spent as much time as possible with her son during her breaks. She told her son many stories about road veterans and told him that it was not because his parents were unwilling to accompany him because of the nature of his work. At a young age, my son realized how difficult it was for his parents to work. After that, when his parents went to work, his son said "goodbye" to them in a very sensible way.

In 2019, the ETC promotion work entered a critical stage. The institute divided its staff into multiple groups to conduct in-depth publicity and promotion in townships, village groups, communities, and units. Lu Yanfang and her colleagues walked around the streets and patiently explained the convenient functions of ETC to users in detail. Many people didn't understand, regarded them as liars, and even made bad remarks, but they did not back down.

Under their tireless propaganda and explanation, some people gradually accepted ETC. There are also people who, halfway through the installation, begin to have doubts again. When meeting such a customer, they have no choice but to continue working until they accept it. In this way, they made progress little by little and finally completed the task successfully. Only they knew the difficulty and bitterness in it. The son heard that it is difficult for his mother to promote ETC. Every time he walks on the street, he will pay special attention to see whether the passing vehicles have ETC installed, hoping to help his mother complete the task as soon as possible. Lu Yanfang felt extremely gratified by her son's actions. She said: "Although we spend less time with our child, he can understand."

"Choose a career and spend your whole life" and "Don't be afraid of difficulties and innovation." Since the outbreak of the new coronavirus in 2020, Lu Yanfang and her colleagues have added another task every day - disinfecting all recovered cash and cards with alcohol. Although the task is not heavy, it is related to epidemic prevention. In order to nip the epidemic in the bud, they work meticulously and methodically every day, contributing to the "zero occurrence" of the epidemic. Lu Yanfang said: "The road ahead is still long. I want to do a 'revolutionary transformation' and move wherever needed."

In the past 14 years of work, Lu Yanfang has worked hard, diligently and pragmatically, and has won municipal-level awards more than ten times. and provincial and ministerial honorary titles. In the face of honors, Lu Yanfang often reminds herself that she must learn from the older generation of highway workers, learn from their work experience, learn from their hard-working spirit, and do her job well. This is what Lu Yanfang said and what she did. She used her actions to influence the people around her. Nowadays, in Qingjia Suo, there is a team of toll collectors who work silently and are willing to work as roadblocks. No matter it is severe cold, scorching heat, or wind and rain, they stick to their posts, serve with heart, and compose moving songs of highway toll collectors. . ;