Regulations for pedicure shop employees

Speaking of pedicure shops, everyone should have heard of them, but how many of you have read the employee handbook of a pedicure shop? There must not be many, right? Below is the employee code of pedicure shops that I have compiled for you. I hope Useful for you!

Foot massage shop employee management manual 1

1. Grooming regulations

1. Wear uniforms and aprons provided by the company during working hours. Uniform and keep it flat and clean.

2. Employees’ hair should be combed and kept neat and tidy. Male employees’ hair must not exceed the collar of their shirts and no beards; female employees should not wear metal hair accessories

3. Employees should not have long nails and must keep them sleek and clean. Except for women’s light-colored nail polish, no other dark-colored nail polish is allowed

4. Employees are not allowed to bring any music players (MP3s, CDs, radios, etc.) during working hours

2 , The use of service etiquette standards? Service with a smile? is the premise and standard of the entire service etiquette standards

1. Standing: head straight, eyes level, lips slightly closed, shoulders relaxed, torso straight, arms Naturally hanging on both sides of the body

2. Walking: Look forward naturally with both eyes straight forward, slightly retracting the chin, smiling, and swinging arms back and forth naturally

3. Bowing: standing at attention Posture, keep upright, place your hands on either side of the body or in front of the body, lean slightly forward

4. Polite language:

5. When customers enter the door, say "Welcome" Come to XXXXXX foot massage shop?

6. When the customer goes out, say "Welcome to visit next time"

7. When checking out, say "Thank you, one ***XX yuan, take it" Your XX yuan, please click to collect your XX yuan!?

8. Telephone etiquette? Hello, XXXX pedicure shop?

3. Code of conduct

1. You should sign in (name and time) when commuting to and from get off work, and you are not allowed to be late, leave early, or be absent from work.

2. During work, employees are not allowed to lean against walls or tables and chairs, and are not allowed to put their hands on their waists or cross their hands in front of their chests.

3. During work, they are not allowed to make personal or work-related calls. Unrelated phone calls are not allowed, and gatherings to chat or shouting are not allowed

4. No notices are posted anywhere in the store without the company’s consent

5. During working hours, if employees’ relatives and friends come to visit for private matters, please Inform? Working hours, please do not disturb!?

6. Customers smoking or eating in the store must refuse in a timely and euphemistic manner

7. Employees should take good care of the company's property (air conditioners) , stereos, wooden barrels, tubs, steam machines and other in-store equipment), operate them strictly in accordance with the instructions for use

8. Employees are not allowed to take in-store medicine bags and various equipment away from the work site in any form

9. The water source of the water dispenser is drinking water and cannot be used for washing any items.

IV. Store hygiene standards

1. Clean the tables and chairs in the pedicure hall with a clean rag. The glass remains bright, fingerprint-free and dust-free.

2. The ground should be mopped in the morning, noon and evening. On rainy days, the footprints must be mopped in time. Keep the floor free of water and paper debris.

3. Disinfect barrels, tubs, and towels every day to ensure there is no dust or marks.

4. Clean the steam engine once a week to prevent chemical residue from clogging the steam pipeline.

5. The cashier counter should be cleaned with a dry cloth every day. Items and office supplies in the cashier area should be placed in an orderly manner, and medicine bags and other items are not allowed to be stacked; the cashier countertop should be kept clean, and various reports, data, and account books should not be stacked on the cashier countertop; membership card manuals and promotional materials should be placed in the prescribed locations put.

6. The storage room should be cleaned before get off work every day. The storage room is used for stacking various types of equipment.

Keep the storage room free of water and obvious dirt.

5. Employee quality requirements

1. Deep memory ability

2. Keen observation ability

A Observe the identity of the person , Appearance, B observe the character's language, C observe the character's mentality, D observe the guest's emotions

3. Tactful and flexible adaptability

A understand the causes of conflicts, customers' motivations, and goodwill to guide.

B Use a polite way to persuade customers and solve problems calmly.

C. Adhere to the purpose of "The customer is always right".

D. Quickly adopt various methods to calm conflicts so that customers can get a more satisfactory solution

4. Active and enthusiastic marketing capabilities Customers have four major psychological needs for quality services.

①. Comfortable and cheerful environment-----environment. ②. Convenient and fast-----service. ③, safety and health-----hardware. ④. Excellent price ----- comprehensive evaluation.

6. Two formulas for treating customers

1. The service quality of the foot spa is determined by the professionalism of each employee Even if other employees perform well, as long as any one of them performs poorly, the image of the foot spa will be seriously damaged. Therefore, all employees should strive to improve their service levels, service skills and service attitudes, and not ruin the fruits of other employees' hard work due to their own service errors.

2. 1=100. This means pedicure. Every employee in the foot massage parlor is the image representative of the foot massage parlor. Every word and deed of the foot spa parlor employees toward customers represents the management level of the foot spa parlor, the quality of all employees and the overall service level of the foot spa parlor. If the employees of the foot spa parlor perform well, customers will It will leave a good impression not only on individual employees but also on the entire foot massage parlor.

7. Awareness of customer service

1. Employees should follow the following five points during the service process:

Heart SMILE Smile welcome comes from the heart, greet customers with smiles and eyes.

Only by sincerely introducing the fumigation service of the foot spa to the guests can you interact with the guests comfortably.

Professional explanations must understand the pharmacological effects of fumigation and observe the needs of customers.

Asking skills, always ask customers for their opinions, and make sure that each service meets customer expectations.

After completing the first four stages of delivery, the customer must finally leave with satisfaction and joy, and look forward to the next visit.

2. Industry awareness of foot massage parlors

●Awareness that guests come first.

●●Must always deal with issues in the interests of guests.

●How to understand? The customer is always right

Foot massage shop employee management manual 2

Shop manager's chapter

Preparation before opening

1 . Personnel on duty must enter the store in advance and sign in.

2. Self-check appearance: neatly dressed in work clothes

3. Store manager

1. Arrange personnel for hygienic cleaning; place various equipment neatly.

2. After allocating the work, check whether the phone lines, speakers, and lighting are in normal working condition.

3. Preparation for the cashier area: Plastic bags, membership cards, promotional items, and information Table

4. Check the store staff’s sanitation status and equipment arrangement, point out deficiencies and make improvements

5. Organize the morning meeting

1 . Roll call and check the sign-in book

2. Convey company documents. Including notices\transfer orders\promotion operation methods\store manager meetings

3. Announce yesterday's turnover\achievement rate\ Today's business indicators

4. Assign the work areas and main responsibilities of today's personnel

5. Provide relevant daily training and explanations to store employees

6. Lead store employees to practice Business standard terms: Welcome to Guyaoshan Steam Foot Spa; welcome to visit next time; thank you for a ***X yuan, I will charge you X yuan, please click to collect X yuan.

Business period

1. Record the morning meeting log of the day

2. Always check whether there is any shortage of potion in the steam machine and the kettle, and remind the clerk to make up for it in time

3. Supervise the implementation of promotional activities, pay attention to the progress of promotional activities, and remind clerks to introduce and promote to customers in a timely manner

4. Handle customer complaints during business operations

1. Correct your mentality, Listen carefully to complaints

2. Do not conflict with customers, always smile and explain carefully

3. Do not make promises to customers lightly

5. Corresponding guidance and training for new employees includes: daily work procedures, etiquette, basic pharmacological knowledge, etc.

6. Work with the store staff during the lunch period

1. Reasonably arrange for store staff to take turns eating out

2. Timely supervision of cashier handover work

3. Check the change reserve situation during peak business hours

4. The store manager is out , arrange escrow personnel to be responsible for store management during the peak business period

1. Check the cut-off sales

1. Pay attention to the sales situation so far and how far away from today’s business quota

2. Inform the clerk of the situation and encourage the clerk to keep up the good work

2. Prepare for the peak period

1. Check the reserve status of potions and various utensils in a timely manner Disinfection status

2. Timely inspection and exchange of change

3. Distribution of promotional materials and publicity of activities

4. Moments for business courtesy Supervision and reminder

3. Collect customer feedback information and record it in time

4. Go to the bank to hand over the cash from the previous day’s store sales and exchange it for spare change for the next day

5. Handle various outsourcing matters of the store including: payment of water bills, electricity bills, management fees, etc.

6. Collection of surrounding information

1. Competitors Product status/promotion status

2. Promotion status of surrounding merchants of the same format

3. Municipal planning (conducive to store development)

7. Promotional activities Execution and tracking

During dinner

1. Reasonably arrange the staff to take turns to eat

2. Supervise the handover situation

3. Current situation The sales situation once again motivates the store staff to work harder

Closing of business

1. Arrange hygienic cleaning

2. Turn off the spotlights, steam machines, light boxes, TVs, stereos, air conditioners, fluorescent lamps and other power sources.

3. Count the cash received on the day, confirm it and lock it in the safe

4. Keep sales records for the day

5. If it is the day of inventory, you can sign off after completing the inventory

6. The clerk signs off after leaving work

7. If the store manager is off the next day, the store manager will arrange for personnel to act in advance and do the corresponding shift handover work

8. Close the door\lock

Foot massage shop employee management manual 3 Clerks

Before opening

1. Personnel on duty must enter the store on time and sign in.

2. Self-check appearance: neatly dressed in work clothes

3. Clean the area and organize the equipment according to the store manager’s arrangements

4. Attend the morning meeting

1. Listen carefully to what the store manager says Morning meeting content. Clarify various tasks assigned by the store manager today.

2. Study the documents issued by the company and how to operate promotional activities

3. Address your own shortcomings Ask the store manager for advice and study it carefully

4. Practice the business standard terms: Welcome to Guyaoshan Steam Foot Spa. Welcome to visit next time. Thank you for ***X yuan. I will charge you X yuan. Looking for you. Please click to collect X yuan

During the business period

1. Discover the shortage of potion in time and replenish it in time

2. Use corresponding courtesy to customers entering and exiting Terminology

3. Patiently and conscientiously answer questions raised by customers about service and efficacy based on pharmacological knowledge 1. Introduce the principles and efficacy of fumigation therapy

2. Focus on the customers themselves According to the situation, recommend appropriate fumigation services to customers

3. Use the sales skills learned to increase customers’ consumption psychology

4. Collect relevant feedback information during conversations with customers, and Recorded in the customer feedback information form gt; gt;

4. Implementation of promotional activities

5. Handling customer complaints during business operations

1 . Correct your mentality and listen carefully to complaints

2. Do not conflict with customers, always smile and explain carefully 3. Do not make promises to customers lightly

6. Help Corresponding guidance and training for new employees includes: daily work procedures, etiquette, basic knowledge of fumigation pharmacology, etc.

7. Maintain a positive and enthusiastic attitude for business operations

8. Maintain the integrity of the store at all times Hygiene

During lunch

1. Take turns eating out as assigned by the store manager

2. Exchange work experience and communicate with each other about work problems

3. Carry out the handover and sign-in for the A and B classes

4. When the store manager is out, conscientiously complete the responsibilities assigned to you by the store manager

5. Exchange of business spare change during the peak period of business

1. Clarify the current sales situation, and make persistent efforts to allocate all store managers to achieve business goals

2. Make preparations for the peak period Preparation

1. Timely replenish potions and disinfect various equipment

2. Timely exchange of change

3. Distribute promotional materials and publicize the activities

3. Use corresponding polite language to customers coming in and out

4. Patiently introduce and recommend fumigation services suitable for customers

5. Improve your own vigilance to prevent the loss of items in the store.

6. Lead new employees to conduct job guidance and training

During dinner

1. Follow the store’s instructions 2. Exchange work experience and communicate with each other on work problems

3. When the store manager is out, conscientiously complete the tasks assigned by the store manager Own escrow responsibilities

Closing of business

1. Clean each area according to the store manager’s arrangements, and clean every day.

2. Turn off spotlights, steam machines, light boxes, TVs, stereos, air conditioners, fluorescent lamps and other power sources,

3. The clerk signs off after work

4 . If it is the day of the inventory, you can sign off after completing the inventory.

5. If you have a rest on the second day, you should do the corresponding handover work.

Please refer to the above rules and regulations. The store strictly implements it!

Foot massage shop employee management manual 4

Training content on grooming and etiquette: Etiquette

Etiquette is the outward expression and attitude of others Rules of conduct are specific provisions of politeness in terms of language, behavior, and manners.

Courtesy: Politeness is a behavioral norm for people to show respect and friendliness to each other.

Etiquette: Etiquette generally refers to the etiquette rituals held on larger or more solemn occasions to show politeness and rebirth. It is the etiquette specifications and order of etiquette that people should follow in social interactions. Etiquette, polite requirements.

Appearance: Appearance is a person’s appearance, including appearance, posture, and personal hygiene. Expression is very important.

Grooming: Manning refers to the posture and demeanor shown by people's behavior in communication activities, including behavior in daily life and work.

The specific requirements for appearance are as follows: 1. The attire must be clean and tidy. Work clothes must be worn at work. The work clothes must be neat and clean, with ties and flowers, straight and clean. Buttons should be fully buttoned, and the chest should not be exposed, and the clothes should not be disheveled or unclean. The work number plate must be worn on the left chest. Sleeves and trousers cannot be rolled up. Female staff should wear skirts and the tops of their socks must not be exposed. They should wear flesh-colored socks. Pay attention to stockings pulling or falling off. When wearing ties, they must Tuck your clothes into your pants and keep your black leather shoes shiny.

2. The appearance should be elegant, nails should be trimmed regularly, no long nails should be left, and no colored nail polish should be applied. Hairstyles are required according to regulations. Female employees’ hair in the front should not cover their eyes, and their hair in the back should not be past their shoulders. They should not wear their hair in a shawl and have weird hair. Men don't have long hair, big horns. The mustache must not grow past the ears, and hair must not be dyed. The hair must be combed and tidy, and there must be no dandruff.

3. Pay attention to personal hygiene and take good care of your teeth. Men should shave every day, keep their hands clean, and there should be no dirt in the nails. You should brush your teeth in the morning and evening, and rinse your mouth after meals. There should be no earwax, bathe frequently to prevent sweat and odor, and do not eat smelly food or drink alcoholic beverages before going to work.

4. Pay attention to getting a good rest, getting enough sleep, doing regular exercise, maintaining a good mental state, and not looking tired when you go to work.

5. Ladies should wear light makeup when going to work, but they are not allowed to wear bracelets, bracelets, rings, earrings and exaggerated headdresses. Necklaces should not be exposed. Makeup is not allowed in public. Both men and women are not allowed to wear colored glasses.

6. Check your appearance before going to work every day. When you need to tidy up your appearance in the public place, you should go to the bathroom or workroom, go to a place where guests cannot see, and do not do it in front of guests. In front of or in the public information room, before going to work, front and back staff should check their appearance and make sure they are neatly dressed.

Specific requirements for facial expressions are as follows:

1. You must be smiling and pleasant, giving people a sense of intimacy; you must not be cold-faced or dull, giving guests a sense of unwelcomeness.

2. Concentrate and listen carefully to give people a sense of respect; do not be listless or careless, giving guests a feeling of not being taken seriously.

3. Be honest with guests, neither humble nor arrogant, and give people a sense of sincerity. Do not be frightened and submissive, giving people a sense of hypocrisy.

4. Be calm and steady and give people a sense of calm; don’t be flustered and give guests a sense of frivolity.

5. You should look calm, relaxed and confident, giving people a sense of relief; do not frown and look sad, giving the guests a sense of burden.

6. Don’t have a bored, stiff or angry expression, and don’t be coy, make faces, stick out your tongue, or blink, which will give guests a sense of disrespect.

Standing posture standards

1. The correct standing posture should be upright, the head, neck, body and legs should be vertical and level with the ground, and the arms should hang naturally on both sides of the body with the hands. Keep your eyes level, look around, keep your mouth slightly closed, and smile to maintain a posture of serving guests at any time.

2. The lower jaw should be slightly raised, the eyes should be looking forward, the chest should be slightly straight, and the lower abdomen should be drawn in. The whole body should appear solemn, stable, and correct standing can help breathing, improve blood circulation, and reduce physical fatigue.

3. There are two kinds of standing postures for women: First, the feet are in a V shape, that is, the knees and heels should be close to each other. The distance between your feet should be two fists apart.

The second is to put your feet together, that is, to stand upright with your feet closed, or put your weight on one foot and pass the other foot in front. The feet stand diagonally and slightly bent. Women should stand in a feminine posture. Characteristics, it should show the gentleness, delicateness, slenderness, lightness, demureness and elegance of women, giving a sense of "quiet" grace.

4. Men’s standing posture: When a man stands, his feet can be together or apart, and they should be shoulder-width apart on the same ground. The body should not sway around. When standing tired, the feet can be moved backwards. Or take half a step forward but your upper body still needs to be upright. Don't reach your feet forward or backward too much, or even spread them widely. If you stand with your hands empty, you can cross your hands on your lower body, put your right hand on your left hand, and You can put it in the back, in the front, or in the back.

Standards for walking posture:

1. A man’s walking posture should be with his head held high, his mouth closed, his eyes straight ahead, his chest straight, his abdomen straight, his upper body still, his shoulders straight. Not swaying, with a steady gait.

2. A woman’s walking posture should be with her head upright and not raised too high. She should keep her head upright, her eyes calm, looking forward, her upper body naturally straight, her abdomen drawn in, and her hands swinging back and forth in a small range. Beauty is subtlety, keep your legs together, walk parallel and in a straight line, your gait should be free, well-proportioned and gentle.

3. The walking route is a straight line formed by the feet facing forward. The heels should fall on this straight line. The upper body should be upright, head raised, eyes level, a smile on the face, and arms swinging back and forth naturally. Relax your shoulders and walk lightly and steadily. The two feet should step on two parallel lines. The lateral distance between the two feet when they land on the ground is about three centimeters. The pace is each step taken. The standard distance between the two feet is : If your left foot takes a step forward and lands on the ground, the heel clutches, and the step is exactly the length of one foot, depending on the height of the body.

4. When walking, your steps should be light and steady. Avoid shaking your shoulders and shaking your head, swinging your upper body, and keeping your waist and hips behind. You should keep walking in a straight line as much as possible. If there is an emergency, you can speed up the pace, but do not run in a panic.

5. When two people are walking side by side, do not put their hands on their shoulders; when many people are walking together, do not line up sideways or form a formation intentionally or unintentionally.

6. When walking, generally keep to the right side. When walking with guests, let the guests walk in front; when the passage is narrow and guests are coming from the opposite direction, the service staff should take the initiative to stop and lean to the left. Go up and let the guests pass, but never turn your back to the guests.

7. In case of emergency or when you need to overtake a guest walking in front of you while carrying heavy objects, you should politely obtain the guest's consent and express your apology.

Standards for sitting posture:

1. The correct sitting posture is to sit two-thirds of the way on the chair, keep the upper body upright, put the hands naturally on the knees, and the legs are parallel , shoulder width apart.

2. The chest should be naturally straight, the waist should be straight and the abdomen should be straightened, the shoulders should be flat and the head should be straight, and the eyes should be straight. When the waitress is wearing the skirt, keep her legs together, diagonally or straightly, and place her hands naturally on her legs.

3. When talking with someone, your body should be at the same angle as the other person is looking at, so that you can easily turn your body. You should not just turn your head. Your upper body must still remain upright.

Behavior:

1. Behavior must be correct, movements must be civilized, and standing, walking, and sitting must meet the prescribed requirements. Walk in front when greeting guests, walk behind when seeing guests off, give way to guests as they pass by, do not compete with fellow guests, walk among guests, and do not chase after guests in the bathhouse.

2. All uncivilized behaviors should be prohibited in front of guests. Such as smoking, eating snacks, picking nostrils, picking teeth, picking ears, burping, sneezing, yawning, scratching the head, scratching, manicure, stretching, etc. Even if it is unavoidable, you should try your best to cover up or avoid it. . In the workplace and at ordinary times, spitting, peelings, paper scraps, cigarette butts or other debris are not allowed.

3. The waiter is at work

4. Respect the guest’s right to use the room. When entering the guest room for work, you should develop a good habit of knocking on the door first. The door can only be opened and entered after the guest in the room responds. Items, books, documents, etc. placed by guests in the room should not be moved or read at will, and the room should be cleaned to avoid making loud noises.

5. Respecting guests is the first need. When a guest comes to your post, no matter what you are doing, you should stop temporarily to greet the guest.

6. Treat guests equally, and avoid being overly affectionate or talking to one guest for a long time when two guests are present at the same time, thereby cooling down the other guest. When interacting with guests, you must be enthusiastic and generous, and behave appropriately, but you must not behave in an overly affectionate manner, let alone do anything that damages your national character and personality.

7. It is strictly forbidden to joke, fight or use nicknames with guests.

8. When guests are talking to each other, do not come close to listen, and do not peek at the guests’ actions.

9. Do not whisper or point fingers at guests who have strange appearance or body shape or are dressed in strange clothes, and are not allowed to watch.

10. When you hear a guest using dialect that you think is strange or funny, you should not imitate and ridicule; for guests with physical defects or illnesses, you should be enthusiastic and caring, provide considerate service, and do not show any disdain.

11. The guest is not familiar with the division of labor in the bathhouse. His request may be for a service that is not within your scope of responsibility. It is impossible to kick the guest around like a ball. You should take the initiative to replace it. The guest should contact the relevant departments to meet the guest's request, and should not leave the matter alone. ?

12. What the guests ask for must be done in a down-to-earth manner, and the final results must be informed to the guests as soon as possible.

13. Do not bring unhappiness at work or life into the service, let alone vent it on the guests.

Gestures: Gestures are the most expressive form of "body language". It is a form of body language commonly used by service staff to introduce guests to guests, lead the way, indicate directions, etc. It requires formality. Appropriate, moderate, with palms facing upwards. When guiding the direction, you should straighten your arms, keep your fingers together naturally, palms upward, and point to the target with the elbow joint as the axis. At the same time, your eyes should turn to the target and pay attention to whether the other party has seen the target clearly. Palms The palm-up gesture is open-minded and sincere. When introducing, leading the way, or indicating the direction, you should keep your palms up and lean your upper body slightly forward to show respect. When handing something to a guest, you should offer it respectfully with both hands, never throw it away carelessly, and avoid pointing your finger or pen tip directly at the guest.

When using gestures, you should also pay attention to the customs and habits of various countries. Holding up your thumb means praise in our country, but it means insult in Australia. It is composed of pointing with your fingers? 0 The ? shape means good and peace in the United States; it means money in Japan; and it means insult on the Mediterranean coast. Arabs use their little fingers to pull together to express breaking off relations. 1. Handshake Etiquette: When performing a handshake ceremony, stand about one step away from the recipient, lean your upper body slightly forward, stand upright, stretch out your right hand, place your four fingers together, spread your thumbs apart to shake hands with the recipient, and gently shake down 2-3 times. , let go immediately after the ceremony. When shaking hands, you should pay attention to the following:

A. When you see the host, women, elderly people, or people with high status, you should not take the initiative to extend your hand. You can greet them first and wait for them. Shake when the other party reaches out. If neither party reaches out, just nod and smile.

B. Men can adapt to a heavier handshake to show their deep friendship, but they should not hold it too hard to avoid hand pain.

C. When shaking hands with women, you can adapt to a lighter hand, but not too light, otherwise it will not be friendly enough.

D. Men should take off their hats and gloves when shaking hands, but women do not need to take them off.

E. If you are sick or have difficulty performing the handshake, you can inform the other party that you are sorry. When working, you should keep the room quiet, speak softly, do not make loud noises, fight, whistle, or sing tunes in front of guests. Walk lightly, operate gently, and pick and place items gently to avoid making noise.

F. If multiple people shake hands at the same time, wait until others have finished shaking hands before shaking hands. Do not rush to shake hands or cross hands.

2. Introduction etiquette When the guest and host meet for the first time, introductions are needed. The order is

A. After introducing the guests to our staff, we will then introduce our staff to the guests.

B. Under normal circumstances, men should be introduced to women first, and then women should be introduced to men.

C. Young people with low status should be introduced to older people with high status first, and then older people with high status should be introduced to young people with low status.

D. Under normal circumstances, men are introduced to women first, the lower ones to the higher ones first, the younger ones to the older ones first, and the unmarried ones to the married ones first. .

E. When people are of the same pole, same identity, and same age, the first person should be introduced to the latter.

F. When introducing, the name and title (degree) of the supplementary introduction should be clearly stated.

G. When making introductions to both parties, you should politely gesture with your hands. When gesturing inward with your hand, the palm of your hand should be facing your body, and your body should be slightly tilted towards the introducer. Do not scratch with your fingers, let alone hit your shoulders or arms.

H. Introduce the names of both parties. Speak clearly and slowly so that both parties can remember each other.