What are the main points of guiding guests? What should I pay attention to when receiving guests?

Generally speaking, when you hear the doorbell or knock at the door, you should answer quickly and open the door at the same time. Generally, doors can be divided into external doors and internal doors. If the door opens outward, block the door with your hands or body and let the guests in first. On the contrary, the door opens inward, you enter first, hold down or block the door before inviting guests to enter; It is usually called "the guests who open the door outside come first, and the guests who open the door inside come first". When blocking the door, you should lean sideways, leave enough entrances and exits, smile at the guests and say "please come in", and stretch out your hand to signal the direction. Please close the door slowly after the guests come in and follow them into the house.

After opening the door, you should greet the guests politely with a cordial attitude and smiling face, such as "Hello" and "Welcome", or you can directly address the guests you know, such as "Hello Mr. Zhang". Aunt Li, welcome. If you don't know someone, you can ask their last name first, then immediately address and greet them and report to the employer. Under normal circumstances, you don't have to shake hands with guests. If guests reach out, you should naturally shake hands with them and invite them into the house. If guests need to take off their coats, open umbrellas and change slippers, they should take the initiative to help. If there are children at home, please ask them to say hello to the guests. If the guest has something heavy in his hand, he should take it to help put it away after greeting. If the guest has a gift, he can't take the initiative to get it. However, if the employer is not at home and there is no clear explanation, don't receive the guests easily. Ask the employer before deciding whether to receive the guests.

When leading the guests to meet the host, they should cooperate with each other's pace and guide them on the left front side of the guests. When walking, the upper body turns slightly to the right, with the left shoulder slightly in front and the right shoulder slightly behind, and leans towards the visitor, keeping a distance of about two steps. You can introduce the environment to visitors while walking and observe their wishes. When you want to turn or go up the stairs, you should do some actions first to let the other person know where you are going. If you want to take a guest to the host's room, you should knock at the door first, then open the door and guide the guest in after being promised.

Step 2 entertain guests

(1) seating arrangement

When guests enter a room, they are usually invited to take a seat-a seat away from the door, while a seat near the door is a lower position. At present, it is generally believed that right is the best in the world, so guests are often invited to sit on the right side of the host when seated. If the guests are lovers, it's better to let them sit together rather than separate. Generally speaking, sitting on the sofa is more honorable than sitting on the single person sofa. Of course, how to give up your seat should be considered comprehensively according to the environment of the reception room of the employer, the advantages and disadvantages of the seat, the convenience of using tea, and the habits of the employer.

During the reception, there should be "please, please" reception voice and corresponding gestures, and the guests should be seated immediately. Of course, we should choose sofas and chairs with better seats according to the actual situation. After the guests arrive, your main task is to meet their needs. Don't give them the cold shoulder, let them think that you are thinking about him everywhere.

(2) entertain guests

After the guests are seated, you have to undertake the task of entertaining. First, you should bring tea and water. If it is midsummer, you can also bring cold drinks. If possible, you can suggest several drinks for the guests to choose from. Don't pour too much tea into the cup for the first time, usually seven minutes is enough. You'd better use a tray when delivering tea. Put the teacup in the tray and lift it to chest height. First put the tray on the table, and then take out the teacups. Respect them with both hands, be a guest in front of the host, and whisper, "Please have tea!" " .

Pay attention to put the cup in a safe place with your ears facing the guests. If you need to put the teapot on the table, the teapot mouth should face outside, not people. When you leave, you usually take a tray, step back in front of the guests, then turn your back on the guests and quietly leave after leaving the sight of the guests. If the door is closed when delivering tea, knock at the door first, get permission before opening the door, and then say "I'm sorry!" " "Go into the house again. If the guest stays for a long time, he should take the initiative to renew the water and serve tea for the guest at any time; When pouring water, keep the teacup away from the coffee table to avoid falling on the table or soiling the guests' clothes.

If the employer has no specific requirements when meeting visitors, you should try not to walk around the house or do odd jobs while they are talking. During the reception, you can also send some fruits and snacks to the guests according to the employer's instructions. If the guest takes children, get some sweets and toys for the children and let the employer's children play with the guest's children. If it is inconvenient for the employer to take care of the children when receiving visitors, he can ask the employer, "If you are free, I can take the children to other places to play;" If you have anything, you can call me anytime. "With the consent of the employer, you should politely signal to the guests and then take the children to play elsewhere.

If the guest stays until dinner time, and neither your employer nor the guest wants to say goodbye, you should ask your employer if you need to prepare meals. Note that when asking for instructions, please ask the employer elsewhere to clearly understand the characteristics and richness of food. Never ask the employer if it is necessary to prepare meals in front of the guests. If you need to prepare meals, you should take the initiative to prepare meals as required. Prepare some washed fruits after meals, peel them if necessary, and put them on the coffee table in the living room for guests to enjoy.

(3) Fujian etiquette

If the guest asks to leave, it is impolite to wait until the guest gets up and then see him off with the host. You should follow the host. Guests are not allowed to stand up until they get up. "Three steps to welcome guests and seven steps to see them off" is the most basic etiquette for welcoming guests. Therefore, every time the hospitality is over, we should greet each other in a "reunion" mood. Usually, when guests get up to leave, domestic servants should take the initiative to take off their coats and hats, help them put them on when necessary, and choose the most appropriate words to say goodbye, such as "I hope to come again next time" and other polite expressions.

When you are sure that the guest has left and gone far, gently close the door. You mustn't slam the door when the guest has just gone out; Otherwise, it will make guests feel unwelcome to visit here. If the guests leave with more or heavier items, they should help the guests to carry the heavy items when sending them off, and send them off according to the etiquette of guiding the guests. Especially for first-time visitors, we should be warm, thoughtful and meticulous. Usually, it can be considered that bungalow residents send the gate and high-rise residents send the elevator. When you say goodbye to the guests at the door, elevator or bus, you should watch the guests get on the bus, close the elevator door or leave. Bow or wave with a respectful and sincere attitude and smiling face. Don't rush back. Don't end the farewell until the guests completely disappear from your sight, or after the elevator door closes or the car is out of sight.