Summary of school city creation volunteer service activities

Summary of school city-building volunteer service activities (general 5 articles)

After experiencing a meaningful activity, what inspiration did this activity give you? Write a summary of your activities to record your gains and efforts. So what does a good activity summary look like? The following is a summary of school city creation volunteer service activities that I compiled for you (generally 5 articles), I hope it can help you.

Summary of school city creation volunteer service activities 1

In 20xx, in accordance with the requirements of the municipal office, our company formulated the "Implementation Testing Plan for Improving High-Quality Civilized Services" and closely grasped customer feedback We strongly highlighted the problems and carried out comprehensive rectification activities on service work, achieving remarkable results. At present, our company's service standards have been strengthened, the service system has been implemented, and service efficiency has been greatly improved. Front-line windows generally achieve "three sounds" and pick up and drop off with both hands. Customer satisfaction continues to improve, which has effectively promoted the rapid development of our company's high-quality and civilized service level. Improve and learn some improvement detection methods.

1. Fully understanding, recognizing and accepting the connotation of service is the driving force for developing high-quality and civilized services. In today's banking business where everyone is new and competition is becoming increasingly fierce, if you want to win the market, you must continue to While launching new products first, we also focus on providing efficient and high-quality services. The fundamental purpose of efficient and high-quality services is to "leave convenience to customers."

2. Strengthening and improving service awareness is the prerequisite for developing high-quality civilized services. It is necessary to mobilize comprehensively, in-depth, build momentum, and publicize high-quality civilized services. High-quality and civilized service is related to the corporate image. Therefore, it must be fully mobilized, all employees participate, and high-quality and civilized service should be regarded as a life project. The banking industry is a service industry. While strengthening the quality of the workforce, service concepts and service awareness are also long-term training that they need to strengthen at any time. Internally, employees are urged to master various aspects of high-quality services through centralized training, centralized examinations, simulation tests, surprise inspections, etc.; externally, extensive publicity is carried out through newspapers, radio stations, television stations and other media to expand social influence. "Going into the heart of every customer" is the higher realm of quality service. Striving to meet the various needs of customers is the starting point and end point of all work.

3. Strengthening training and education, improving business skills, and creating a beautiful service environment are the foundation for improving high-quality and civilized services. High-quality civilized services must reach a qualitative leap from the accumulation of quantity. The key is to be people-oriented. Through the education, training and strengthening of management of employees, the political and professional qualities of employees can be continuously improved, and the high quality of employees can create a high level of quality services. . This enables every employee to understand that his or her own behavior represents the social image of the bank, and there would be no development of banking business without customers. Cultivate good professional ethics, devote your light and heat to your position, change from passive to active and consciously safeguard the image and honor of the whole bank, and bring high-quality services to a new level.

Fourth, increase the intensity and breadth of supervision and form an all-round supervision system, which is a strong guarantee for the implementation of high-quality and civilized services. The work of high-quality and civilized services must be unremitting, without slipping, and without wavering. In addition to formulating and implementing various systems, supervision and inspection mechanisms must also be strengthened. High-quality civilized services are never-ending, and the most important thing is persistence and implementation. The business premises is the window of the bank. The small window reflects the overall appearance and good reputation of the bank. What kind of service customers receive here can only be known through overt inspections and undercover visits. Therefore, overt inspections and undercover visits are the key to ensuring high-quality services. A good way to do this without going through the motions or putting on airs. Through various forms such as organizing industry personnel or hiring social supervisors, as ordinary customers, through watching, listening, checking, asking, etc., we must often conduct overt and covert inspections of the service environment, service attitude, service quality, etc. of the business outlets, and Extensively solicit opinions and suggestions from customers to solve existing problems in service work, ensure that standardized service standards are implemented in every work link, and establish a good image of the bank as a high-quality, efficient, fast and safe service. As a service industry, banks are based on service. Only by continuously enhancing service awareness, changing service concepts, strengthening service measures, and focusing on service quality, service means, service content, service attitude, service environment, etc., will we pay close attention to high-quality and civilized services. Only by forming a "big service" pattern can the overall level of high-quality and civilized services be improved.

As a service industry, in addition to selling its own tangible products, commercial banks also sell intangible products - services. The various business objectives of the bank need to be achieved by providing high-quality services. Providing good banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks, and enhance comprehensive competitiveness. It is also necessary for banks to fulfill their social responsibilities and promote the construction of a harmonious society. essential requirements. "Customer-centered" is the essential requirement of all service work, and it is also the purpose of banking services. It is a rational choice after fierce competition, and it is also a realistic requirement to pursue a win-win situation with customers. To do a good job in banking services and gain the trust of customers, many people believe that good professional ethics and strong professional qualities are the foundation; carefulness, patience, and enthusiasm are the keys. I believe that to truly be "customer-centric", the above conditions alone are not enough. Banking services must be "deeply rooted in people's hearts". We must not only firmly establish the concept of service deep in our hearts, but also penetrate into the hearts of customers. In the world, truly grasp the needs of customers instead of just making superficial remarks. We often propose "service with heart", which means that we must be close to the customer's thoughts and correctly understand the customer's needs. We must think of things that the customer does not expect in advance and exchange sincerity for the customer's long-term understanding and trust. The reason why we insist that banking services should be "deeply rooted in the hearts of the people" is, on the one hand, because many banking services are currently too superficial, and on the other hand, the convergence of banking services is becoming increasingly obvious. Nowadays, society is progressing day by day, and people are no longer satisfied with the formal improvement of bank services. Arrange more chairs, add some candies, smile and provide standing service. These formal measures have been taken for granted by society, but fundamentally Changing the consciousness of bank employees and effectively providing the most effective, high-quality, and most needed services to different customers is the key to impressing "God". "Being deeply rooted in people's hearts" requires us to firmly establish a sense of service in our hearts, rather than passively and mechanically dealing with customers. We must always keep customers in mind and always think about our own performance from the customer's perspective. In addition, service must be "deeply rooted in the hearts of the people". Our leaders must take the lead in setting an example and repositioning their roles, that is, changing from a power-based to a responsible and service-based. This is the best example of cultivating and motivating employees' service awareness. On the other hand, "going deep into the hearts of the people" requires us to grasp the true inner needs of customers in a timely and accurate manner, and to be able to address customers' urgent needs and think about what customers think. Different customers have different needs and psychology, so we need to dig deep and track them dynamically. We need to differentiate customers and market segments: For ordinary customers, formal service improvements may gain their great recognition, such as the door-to-door greeting of the guide, the smile and polite words of the counter staff; for VIP guests, more needs to be done Consider how to shorten waiting times, save transaction costs, and provide personalized services and value-added services. In addition to being timely, accurate and in place, serving customers must also stimulate customer needs. Requiring services to be "deeply rooted in people's hearts" does not mean that we have to attack from all sides, bloom in all directions, and wish to take care of all customers' affairs, but that we must consider the cost-benefit principle when providing services to customers, calculate costs, and have costs. The concept is that we must never make a loss-making transaction. There must be choices and trade-offs, and high-cost services must have high returns. This is an inevitable requirement of market rules. In addition, we always keep customers in mind, requiring us not to forget risks. During the service process, we must strictly adhere to the principle of moderation. Service processes and methods must be in compliance with laws and regulations to prevent over-service. Otherwise, our ICBC services will be damaged. brand.

Banks face ever-changing markets and diverse customer needs. A large number of services cannot be provided simply by following the operating procedures established by the head office, but must be created by every employee. , only every employee of the bank can make the service "deeply rooted in the hearts of the people", combine the service with the optimization of various business processes and product innovation, combine the service with the completion of the annual comprehensive business plan, new service measures, service tools, Service means and methods will continue to be created. We will definitely be able to stand out from the competition in the same industry. Summary of school city creation volunteer service activities 2

1. Update concepts and strengthen responsibilities.

Facing the new requirements under the new situation, our company correctly understands and analyzes the current xx rural financial market on the basis of fully summarizing experience. The demand for financial services in the current new era has shown diversification and The new trend of multi-layering undoubtedly requires bank branches to continuously expand their business. At the same time, it also puts forward higher requirements for the service awareness of bank branches. If bank branches want to stabilize the rural financial market, develop and expand, and increase the market share of deposits and loans in rural areas, they must further update their concepts, be based on rural areas, serve farmers and rural areas as the center, and harmonize the relationship between rural bank branches and farmers. The fish and water between are affectionate.

On the premise of unifying the concept of serving farmers and serving local areas, strengthen the implementation of responsibilities. On the one hand, we vigorously promote the “Sunshine Loan Project”. The implementation of collective office, on-site approval, and sunshine operation has given the masses the "reassurance" that they can apply for loans with confidence; on the other hand, a fast and smooth channel for loans has been promoted, and all loans can be applied for at any time, followed by on-site investigation, and a reply will be given within half a day after the investigation, in line with All loan procedures can be completed within the required day and the loan item can be obtained. Efforts have been made to open up a green channel for xx farmers to get rich.

2. Strengthen leadership and establish an organization.

In accordance with the overall arrangements of the superior authorities on developing high-quality and civilized services in rural areas, and based on the actual conditions of xx, our company promptly established a bank branch under the unified direct leadership of the director and responsible for the specific operations of accountants and loan officers to promote high-quality services. The service leading group and office are responsible for the organization, leadership and coordination of high-quality and civilized services throughout the society. They have issued work opinions and implementation plans, clarified responsibilities, and formed a detailed and specific system. Organize all cadres and employees of the company to seriously learn the importance and necessity of high-quality civilized services, and vigorously publicize the close ties between bank branches, farmers and localities and the importance of this relationship to the sustainable and steady development of bank branches, so that employees have a deep understanding of The great significance of high-quality and civilized services has strengthened the employees' confidence in serving farmers, improved employees' awareness of providing high-quality and civilized services, and provided a strong foundation for our company to provide better and better services to xx farmers and the xx local economy in a long-term manner. Strong guarantee.

3. Launch publicity and build momentum.

In order to make the concept of bank branches serving "agriculture, rural areas and farmers" and serving xx well known to every household, our company makes full use of news media, slogans, publicity vehicles and other forms and channels to carry out all-round publicity , which makes the concept that xx Bank branch is our own bank deeply rooted in the hearts of the people. Especially when the financial crisis this year had a great impact on the toy industry, which is the characteristic traditional advantage industry of xx, our company actively sent funds to the door to work with enterprises to overcome difficulties, which made our company leave a good impression among the majority of enterprises. The impression created is a good atmosphere of social-agricultural cooperation and win-win cooperation between banks and enterprises.

In order to ensure the smooth development of all the work of our company, our company actively reported to the local party and government leaders and obtained strong support from the local party and government. Cooperating with various villages and groups, we carried out activities of visiting thousands of households, sending funds, and getting rich through gambling, making our company a household name and known to everyone. We clarified the loan processing procedures and loan processing times, and made the reporting hotline public, making the civilized service brand Deeply rooted in people's hearts.

4. Lead from one point to another and make steady progress.

In the process of providing services for the economic development of xx local area, our company has selectively selected several xx local characteristics and traditional advantageous industries such as machinery, rubber and plastics, sheet metal, toys, etc. as the focus. industries, combined with the guidance and policies of the local party committee and government, we have adopted key support and vigorous support measures for these industries. First of all, we will focus on the development trends of these industries and actively cooperate with the development and growth of enterprises from our financial perspective. Once again, credit was granted to Hualian, Hi-tech and other representative enterprises of xx characteristic industries. The principle of "once approval, loan as needed, balance control, and turnover use" makes the use of corporate funds more flexible and convenient.

On the basis of rapidly promoting characteristic and advantageous industries, we will continue to cooperate with local governments in attracting investment, and comprehensively and steadily promote high-quality and efficient credit services to vigorously support local economic development. Implement one-stop convenient services, open up green channels for loans, strictly implement high-quality services, implement sunshine loans, make public commitments, accept supervision, and completely abandon behind-the-scenes operations.

At the same time, the names of loan officers, public consultation hotlines, loan conditions, loan procedures, and reporting hotlines are made public. We actively accept the supervision of public opinion and continuously improve work measures to make the work of supporting agriculture more socialized, standardized, and sunny. It has opened up a "green loan channel" for farmers to produce and get rich, making it a reality for farmers to get a one-time loan from the counter in a timely and convenient manner.

5. Win with multiple parties and achieve effective results.

The in-depth development of high-quality services has promoted the development of the "agriculture, rural areas and farmers" economy and created the golden signature of bank branches. Through the continuous promotion of service concepts, we continue to strive for excellence in service quality. The services of the xx Bank branch are changing from waiting for loans in the past to door-to-door marketing and lending, which has greatly supported the prosperity of xx farmers and the development and growth of xx enterprises. While our company's business achieved the best results in history, the bank branch's golden brand name quickly spread among the people.

Providing high-quality and civilized services to the local areas for "agriculture, rural areas and farmers" is the foundation for the development of bank branches. Our company will continue to provide better services to xx under the care, support, help and guidance of the superior bank and the local party committee and government. Provide excellent and better services and strive to build xx into a modern new town with "economic prosperity, people's affluence, beautiful environment, social civilization and harmony". Summary 3 of the school’s city-building volunteer service activities

1. Strengthen organizational leadership, increase publicity, and strive to create a strong atmosphere for volunteer service activities.

In order to ensure that all work on civilized and guided volunteer service activities is implemented, our school held a special meeting in a timely manner, established a leadership organization, formulated an activity plan, and assigned a dedicated person to be responsible for this work. The school carries out extensive ideological mobilization through favorable opportunities such as class group meetings and speeches under the national flag. At the same time, we make full use of propaganda boards, banners, slogans and other carriers to actively carry out publicity activities and guide our school students to live a simple life, study hard, and help others in the group, creating an environment for in-depth volunteer service activities. A strong atmosphere of activity.

2. Carry out a variety of volunteer service activities based on the actual educational work.

First, carry out civilized and fashionable volunteer service activities. By organizing voluntary lectures and using various forms such as knowledge lectures, keynote speeches, Q&A, and field surveys, we have popularized knowledge about society, life, and student etiquette for students, promoted civilized and polite terms, advocated civilized behaviors, and popularized civilized travel. common sense, help students establish good habits of paying attention to etiquette, warmth, friendliness, civility and courtesy, and improve their civilized qualities.

The second is to carry out civilized traffic volunteer service activities. The school actively organizes volunteers to carry out publicity activities on traffic courtesy and compliance with laws and regulations, and guides motor vehicle drivers to abide by the law, be self-disciplined and drive carefully. During the civilized traffic volunteer service activities, young volunteers strongly encouraged parents to take the lead in obeying traffic rules, corrected various uncivilized traffic behaviors, and made positive efforts to create a safe and smooth traffic environment in our city.

The third is to carry out voluntary services to promote green environmental protection. The school organized volunteers to carry out practical activities such as cleaning dead spots near the school, removing white garbage, planting greenery and protecting green areas, and promoted the concept of low-carbon, energy-saving and emission reduction, and establishing environmental awareness in the whole society.

Our school volunteers actively responded to the calls of departments at all levels and actively carried out a number of volunteer service activities, demonstrating the good spiritual outlook of contemporary teenagers and making contributions to creating a national civilized city, building a harmonious Changde, and a harmonious campus. new contribution. Summary of the school's city-building volunteer service activities 4

1. Careful deployment and division of labor

Our school attaches great importance to this work and carefully deployed it. Serve as the team leader and carefully formulate the activity plan, which will be organized and implemented by the deputy department and members of the Ministry of Youth Industry. Volunteers obey the arrangements of the Ministry of Youth Industry and are responsible for activities to create civilization, and make careful arrangements based on the actual situation of the community. At the same time, the staff of the Youth Industry Department have the division of labor and responsibilities in place, and all preparations have met the full and orderly requirements.

2. Combined with reality, the effect is obvious

1. Publicity and mobilization of students from the school’s Youth Industry Department to participate in the civilized community creation team. Students formed a civilized community creation team through voluntary registration .

2. Conduct pre-activity practice for members of the civilized community creation team. During the activity, they must obey the instructions of the minister and deputy department. They must pay attention to safety on the way and during the activity.

3. Clean the community environment, clean corridors, wipe stair rails; clean small advertisements on community walls; interact with community residents to promote and maintain community hygiene awareness. These actions are the most fundamental and urgent need for services that are “visible, tangible, and accessible” that are close to everyone’s lives. Through hard work, volunteers have made community environmental sanitation better and better. Members experience the happiness after their labor.

4. After the activity, let the volunteers talk about their harvest and experience in this activity, fill in the activity record form, and the minister will make a concluding speech.

3. Experience and shortcomings

1. This public welfare activity should be paid more attention to. Department members should cooperate with each other to strive to be the best, solid and effective, so as to gain the support of the community and the masses. recognition and support.

2. In accordance with the requirements of the community and the actual situation of the school, activities that are consistent with the actual situation are carried out to enrich students' social experience.

3. Maybe through this activity, many students will be insufficiently prepared and will not be too fully prepared. The next step should be to discuss with the department in advance and assign work that suits them. Only by being fully prepared can they complete the activity. Be better and more efficient!

4. Not only must we improve the effectiveness of the event, but we must also work hard to promote the event, make a slogan, expand influence, and demonstrate positive energy. Summary 5 of the school’s city-building volunteer service activities

1. Do a good job in publicity and create a strong event atmosphere

On March 4th, this activity will be the first activity at the school’s opening ceremony. This activity issued an initiative to all students to "pay attention to civilized etiquette, create a civilized campus, and be a civilized messenger." It called on all students in the school to be based on the reality of learning, life and growth, to be civilized students at school; to be civilized children at home; and to be civilized in society. Civilized citizen. Through the launching ceremony of the event, publicity slogans, theme class meetings, civilized etiquette themed posters, campus broadcasts, etc., we conduct extensive publicity to students, so that all students in the school fully understand the importance of "being civilized and polite, being civilized students, and creating a civilized school". Understand the importance of volunteer activities and actively participate in civilized volunteer activities.

2. During this event, our school organized and carried out many civilized volunteer activities with rich content and various forms, and achieved good results:

(1) In the school, after the launching ceremony, we organized students to carefully study the common sense of civilized etiquette, carried out civilized etiquette themed class meetings, each class published a special bulletin on civilized etiquette, held a civilized etiquette knowledge competition, evaluated outstanding civilized etiquette exercises, and carried out beautification of the campus. Activities such as voluntary labor for teachers and students.

(2) Carry out social practice activities. On March 19th and 20th, students will use the weekends to carry out a social practice activity of "giving love and warmth" at home and in the village, taking the initiative to help those around them who are in difficulty and in need, thereby enhancing their sense of social responsibility. Be a civilized student.

(3) Educate students to be grateful to their parents. At noon on March 8, students will be organized to conduct a special education activity on gratitude to their parents. In the evening, senior students will be organized to write letters to their mothers, and lower students will be organized to write letters to their mothers. Make a card for your mother, write a blessing message on the card, and give it to your mother when you get home. Educate students to learn to be grateful, know how to honor their parents, and repay the society.

(4) Based on the campus, organize the surrounding environment. During the activity, the surrounding environment of the campus was tidied up many times

The road in front of the school and the river were cleaned and garbage was cleaned, and the road from the school to the river was repaired, and the original path was built into a spacious one. The steps make it easier for students to fetch water from the river and eliminate potential safety hazards.

3. Carefully summarize, evaluate and commend.

On the evening of March 30, each class carefully summarized the event and reported the summary together. On the morning of March 31, three classes and 18 students who performed outstandingly in the civilized volunteer activities of "Be civilized and polite, be civilized students, and create a civilized school" were commended and rewarded to encourage students to take advantage of this opportunity. Activities, continue to be civilized students in future study and life, and let the trend of civilized etiquette last forever. ;