Hotel environmental protection organizations and environmental management rules and regulations

Green and environmentally friendly hotels (hotels) refer to the concept of sustainable development, integrating environmental management into hotel operation and management, applying the concepts of environmental protection, health and safety, adhering to green management and clean production, and advocating green consumption , a hotel (hotel) that protects the ecological environment and uses resources rationally. Its core is to provide customers with green guest rooms and green catering that are environmentally friendly and beneficial to human health, and to strengthen environmental protection and rational use of resources during the production process. Green and environmentally friendly hotels (hotels) are internationally recognized "ecological labels" and environmental brands.

Green and environmentally friendly hotels (hotels) mainly have three characteristics: safety, health and environmental protection. Safety is a basic feature of green and environmentally friendly hotels (hotels). The main focus is on the two factors of public safety and food safety in the hotel (hotel) industry. Health refers to providing services and products that are beneficial to the physical and mental health of the public for consumers in the hotel (hotel) industry. Environmental protection mainly means that hotels (hotels) reduce environmental pollution, save energy and reduce consumption during the operation process, and maximize resource utilization. At the same time, since the creation, implementation and maintenance of green and environmentally friendly hotels (hotels) will be a continuous development process, in the standards, according to the varying degrees of improvements made by enterprises in providing green services and protecting the environment, green and environmentally friendly hotels (hotels) will ) is divided into five levels from Grade A to Grade AAAAA*** to encourage enterprises to make continuous efforts.

The principles of green and environmentally friendly hotels (hotels) are: Consciously implement environmental protection laws and regulations, and do not cause pollution to the surrounding environment; operate the hotel without causing nuisance to residents, use clean fuel, and do not burn raw coal; do not operate the state's express orders Banned wild animal and plant food; do not use disposable foam lunch boxes and disposable tableware that causes waste of resources, and have complete disinfection measures for tableware; actively operate green and pollution-free food to ensure that the table is pollution-free; promote conservation and be able to proactively suggest Customers take away leftover food; the environment is clean and fresh, reflecting a green style; waiters are neatly dressed, and there are environmental public welfare posters or warnings indoors and outdoors; standardized management is implemented to comply with health and epidemic prevention standards.

1. Grade classification and identification

Green and environmentally friendly hotels (hotels) are divided into five levels. According to the different levels of efforts made by enterprises in providing green services and protecting the environment, It is divided into five levels: A, AA, AAA, AAAA, and AAAAA. Class AAAAA is the highest level.

1. Grade A

Indicates that the hotel complies with national laws and regulations on environmental protection, health, safety, etc., has begun to implement some measures to improve the environment, and has made key environmental principles. time commitment.

2. Level AA

Indicates that hotels (hotels) have made certain efforts and achieved results in providing green services to consumers and reducing the impact of corporate operations on the environment. Initial results.

3. AAA level

It means that the hotel (hotel) has made fruitful progress in protecting the ecology and rationally using resources through continuous practice. ) industry is in a leading position.

4. AAAA level

It means that the services and facilities of the hotel (hotel) have been highly recognized by the society in the practice of improving ecological efficiency, and constantly propose new innovations, and are in the Leading position in the domestic hotel (hotel) industry.

5. AAAAA level

It means that the ecological benefits of the hotel (hotel) are in a leading position in the world hotel (hotel) industry, and its continuously improving measures have been adopted by hotels at home and abroad. and emulation.

II. Assessment methods and management principles

1. The assessment of green and environmentally friendly hotels (hotels) adopts the method of voluntary application by enterprises and organizing relevant personnel to participate in training to assess the enterprises.

2. Enterprises carry out implementation activities with reference to the green and environmentally friendly hotel (hotel) assessment conditions and self-evaluation forms. Based on the implementation results, the enterprise fills in relevant evaluation materials and submits them to the selection and commendation leading group of each city (prefecture). On the basis of prefecture and city selections, autonomous region selection and commendation activities are carried out. Anyone who applies for a "green and environmentally friendly hotel (guesthouse)" to be commended by the autonomous region must submit an application to the local local or municipal publicity department and environmental protection administrative department. After passing the review, it will be reported to the autonomous region's selection and commendation leading group office.

3. The Propaganda Department of the Autonomous Region Party Committee, the Autonomous Region Environmental Protection Bureau, etc. jointly formed a "Green and Environmentally Friendly Hotel (Guesthouse)" selection and commendation leading group to be responsible for the guidance, coordination and review of the selection and recognition activities. The deadline for recommending "green hotels (guesthouses)" in various places is May 30 every year.

4. After the autonomous region’s selection and commendation leading group conducts a written review of the materials, it appoints an review team to conduct an on-site review of the enterprise, issue a review report and determine the grade.

5. An enterprise is assessed a grade. If the enterprise consists of several branches, the grade should be assessed separately according to the actual situation of each store. If it is a chain store, it can be declared uniformly and assessed at one time.

6. The Autonomous Region Selection and Commendation Leading Group Office summarizes the recommendations from various regions and cities, and reviews and evaluates the recommended hotels (guesthouses). The "green and environmentally friendly hotels (guesthouses)" that have been approved and assessed will be jointly issued a commendation document by the Propaganda Department of the Autonomous Region Party Committee and the Autonomous Region Environmental Protection Bureau, and awarded green and environmentally friendly hotels (hotels) logo medals of corresponding levels, and announced in relevant media.

7. The autonomous region’s selection and commendation leading group guides and supervises the creation of “green and environmentally friendly hotels (guesthouses)” in the region, and is responsible for organizing training and training on the creation of “green and environmentally friendly hotels (guesthouses)” in the region. Activities such as learning, exchanges, inspections, and daily guidance work. The assessed green and environmentally friendly hotels (hotels) will be reviewed every two years. If they meet the conditions, the title will be retained. If they do not meet the conditions, the title will be cancelled. During this period, upon application by the enterprise, promotion assessment can be arranged.

8. The green and environmentally friendly hotel (hotel) signs are uniformly produced and issued by the autonomous region’s green and environmentally friendly hotel (hotel) selection and commendation leading group. No unit or individual may use them without authorization or permission.

9. During the period of using the logo, if an enterprise is found to be inconsistent with the standards or causing direct or indirect damage to the interests of consumers, it will be given a warning, downgrade, delisting, etc. depending on the severity of the case. If a major safety accident or major service quality accident occurs in a hotel, and a star-rated hotel (hotel) has its star rating reduced or the title of a star-rated hotel is cancelled, it will not be allowed to participate in the assessment or be rated as a green and environmentally friendly hotel (hotel) within one year.

3. Assessment conditions

(1) Green management

1. Comply with regulations and laws. The top managers of hotels (hotels) promise to strictly abide by national laws and regulations on environmental protection, energy conservation, sanitation, epidemic prevention, food, etc., actively improve the environmental quality of their units, and effectively carry out pollution prevention work.

2. Formulate regulations. Green and environmentally friendly hotels (hotels) should formulate goals and indicators for creating green and environmentally friendly hotels (hotels), establish and implement rules and regulations related to environmental protection, energy saving, consumption reduction and advocating green consumption. There must be a dedicated person (green representative) issued by the top management Responsible for the enterprise's mission statement to create a green and environmentally friendly hotel (hotel); have a green work plan; have clear environmental goals and action measures; have sound rules and regulations for public safety, food safety, energy conservation, consumption reduction, and environmental protection. And it is constantly updated and developed; there are records of hotel managers regularly checking the achievement of goals and the implementation of rules and regulations.

3. Actively adopt a green and environmentally friendly hotel (hotel) quality management system. The top manager implements a manager to be responsible for the creation, implementation and operation of green and environmentally friendly hotels (hotels), and establishes a leading group for creation activities. Each department has personnel responsible for green management tasks, forming a management network. Managers at all levels should regularly check the operation of each department in the hotel, keep records, take corrective measures, and achieve results.

4. Participation of all members. Every year, hotel leaders and employees participate in various forms of environmental protection training to continuously improve employee safety and environmental awareness. Hotel employees actively participate in environmental protection public welfare activities. In conjunction with important environmental anniversaries such as the "June 5th" World Environment Day, they carry out various environmental protection theme activities individually or jointly with relevant units. The number of employees participating in each activity should be more than 50%. The hotel holds at least one staff meeting or theme event with the theme of green environmental protection every year, and carries out a green activity with the theme of energy saving and consumption reduction in which all employees participate.

5. Strengthen learning and training. In combination with the actual situation of the hotel and the requirements of national environmental protection development, an "environmental protection school" is opened to provide all hotel employees with comprehensive environmental awareness education and technical training in environmental protection, energy saving, and consumption reduction. Purchase or subscribe to manuals, books, newspapers, magazines, audio-visual materials, etc. on environmental protection every year, and ensure that employees and customers can easily update environmental protection information.

6. Environmental protection propaganda that is kind to people. The hotel's main public places and related places should have publicity boards, billboards, decorations or materials that reflect the protection of the environment and the creation of a green and environmentally friendly hotel (hotel). Notices, billboards, etc. in guest activity areas should be used to encourage and guide customers to practice green practices. Consumption, notices and text descriptions that make customers care about green actions. After a hotel is awarded the title of "Green Hotel (Hotel)", it must place the plaque in a conspicuous place.

7. Create a file. Establish a relatively complete set of documents (text, pictures, audio and video materials, etc.) of green and environmentally friendly hotel (hotel) work plans, ideas, implementation processes and work summaries.

(2) Water conservation

1. All major departments must have water quota standards and responsibility systems. Relevant personnel should regularly register water consumption, strengthen water management, and save water resources. All major departments that consume water in a hotel must have water quota standards and accountability systems. Establish a water metering system and record and analyze water use conditions.

2. Actively introduce new water-saving equipment and use it according to the instructions to achieve the minimum water consumption. Take various water-saving measures to strengthen the recycling and utilization of water resources.

3. Departments with higher water consumption should install water meters independently.

4. Put an end to dripping and leaking faucets.

5. Hotels (hotels) with swimming pools should have regular water usage records.

(3) Energy Management

1. The hotel must regularly monitor the total power consumption. Each major department has electricity, coal (oil) energy consumption quotas and responsibility systems.

2. Daily maintenance and cleaning management of ventilation, refrigeration and heating equipment should be strengthened, and regular cleaning, inspection and cleaning should be carried out.

3. Improve the hotel’s energy usage measurement system, and if possible, install separate electricity meters in major departments to control energy consumption.

4. Actively adopt new energy-saving technologies, and qualified enterprises should use reusable energy (such as solar heating devices, geothermal, etc.) systems.

(4) Environmental Protection

1. Hotel sewage treatment, boiler smoke and dust emissions, waste heat gas emissions, kitchen air pollutant emissions, and noise emissions must meet national and local emission standards. .

2. Actively promote and use bath and detergent products that are phosphorus-free and do not contain excessive organic matter to reduce the impact on the environment.

3. Indoor greening is in harmony with the environment, there is no decoration pollution, and the room air quality meets national and local standards.

4. Refrigerators, air conditioners, chillers, etc. actively use environmentally friendly equipment and supplies.

5. The green coverage rate of outdoor green areas should reach more than 95%, and chemical herbicides and chemical fertilizers are not allowed to be used around the business site.

6. Maximize the use of environmentally friendly recycled paper for guest room paper and toilet paper, and actively use degradable plastic products.

(5) Waste Management

1. Hotels should strengthen the control and management of waste through waste classification, recycling and reducing the amount of waste. Employees can organize waste according to detailed Standard classification and disposal of garbage, and establishment of garbage classification and collection facilities for recycling.

2. Promote the classification of garbage to customers, and waste batteries can be collected uniformly.

3. Food waste and kitchen waste should be actively packaged in independent containers.

4. Bathroom products should be actively packaged using recyclable or degradable materials.

5. Have dedicated storage points for hazardous waste

(6) Green guest rooms

1. The hotel should have no less than 20% of the total number of guest rooms. Green guest rooms, and the words "green guest rooms" are marked prominently outside the guest rooms. The standards are: no smoking in the guest rooms, sufficient lighting, a good ventilation system, and green plants that are beneficial to human health. There are non-smoking room floors or non-smoking small buildings.

2. Disposable guest supplies such as toothbrushes, soaps, combs, slippers, and guest cotton fabrics such as towels, pillowcases, sheets, and bathrobes in the room must be replaced according to the customer's wishes to reduce the number of washes. It is recommended to use reusable slippers and clean and disinfect them regularly.

3. Cancel plastic envelopes, plastic shoe covers, and disposable non-degradable plastic laundry bags, and actively use non-polluting, renewable alternatives.

4. There should be environmental reminders or warning signs in green guest rooms, as well as environmental publicity materials or newspapers and books about environmental protection.

5. Supply clean drinking water.

6. When the guest room is closed, there is no smell or noise in the room, and the detection of various pollutants and harmful gases meets national standards.

(7) Green Catering

1. The restaurant has a good ventilation system and no smell of oil smoke.

2. The restaurant has a non-smoking area and a no-smoking sign. Restaurants with private rooms should have smoke-free environmentally friendly private rooms and a "smoking-free private room" reminder sign.

3. Do not use disposable foam plastic tableware, disposable wooden chopsticks, disposable non-degradable plastic bags, etc., and actively reduce the use of disposable towels.

4. Develop green service specifications, advocate green consumption, actively use green food, organic food and pollution-free vegetables, and at least a certain proportion of dishes made with raw materials that meet ecological standards. Provide leftover food packaging service and wine storage service.

5. Do not sell wild protected animals that are prohibited by the state.

(8) Social and economic benefits

1. Hotels (hotels) should establish an effective environmental management system, and if possible, should carry out environmental quality management system certification.

2. Hotels (hotels) should establish an active and effective public safety and food safety prevention and management system.

3. Hotels (hotels) should actively adopt green design, follow the principles of green and environmentally friendly procurement, establish a monitoring system for purchasing personnel and suppliers, and select green food and environmentally friendly products.

4. The consumption of energy and water resources has decreased compared with the previous year or reached advanced indicators; the cost of consumables has decreased compared with the previous year or reached advanced indicators.

5. The green actions of hotels (hotels) are actively recognized by the society, and the overall customer satisfaction rate for the hotel reaches over 80%. Existing problems can be improved in a timely manner based on customer feedback.