How to carry out fleet management in logistics and transportation enterprises

How to carry out fleet management in logistics and transportation enterprises

Fleet management has always been a difficult problem faced by logistics and transportation enterprise operators. It is said in the industry that "a thousand troops are not as good as a single soldier without a motorcade", which fully illustrates this problem. In fleet management, the most difficult and important are driver management, vehicle management, dispatching management and safety management. The following is the knowledge I brought to you about how logistics and transportation enterprises manage their fleets. Welcome to reading.

1, driver management

The main function of logistics is transportation, and the motorcade is the main undertaker of transportation tasks. The management of the fleet is very important and difficult. It is a knowledge in the industry that the fleet is difficult to manage, mainly because the transportation work of the fleet has a large span, strong mobility and is difficult to control. On the other hand, as the main body of the team-drivers, their comprehensive quality is not high, and their consciousness is not strong. Driver management is the core of fleet management. The technology, maintenance, scheduling, finance, safety and important work of the team are all determined by the driver's behavior. Therefore, if the drivers are well managed, the fleet will be well managed. So, how to manage drivers?

Recruitment 1 driver

This level is very important. To have a good team of drivers, we must ensure good recruitment. If the driver's driving skills are not good, the team safety officer will be very busy. If the driver's mechanical knowledge is poor, the repair shop will work overtime every day. If these drivers are like this, the whole team will be finished. Therefore, the recruitment of drivers should master three points: first, driving skills, second, maintenance knowledge, and third, work attitude.

2 driver training

Many fleet managers ignore this point and think that training is a matter for senior personnel. The recruitment of drivers may not be perfect for various reasons, so training has become an important thing. There are two main contents of training: one is the knowledge of maintenance, and the other is the training of traffic safety laws and regulations. Technicians from repair shops should be invited to be routine. The business of the team is very busy, and the drivers are often not at home, but we must do our best.

3 drive system construction

System construction is not as simple as making a document. Before becoming a team leader, drivers often cheat on fuel, repair fees, smuggled goods and problems. The system of the team is to find out who fires whom. On the surface, this is very strict, but in fact, there will always be car owners taking risks, and sometimes they are drivers with good performance. It is a pity to fire them, but it is impossible not to fire them. Later, when he became a captain, he formulated systems such as fixed-point refueling, oil accounting, saving awards, and excessive penalties. After three years, this kind of thing rarely happens. In fact, this is only an after-the-fact treatment, and there is also the problem of pre-control. The driver's system construction should develop in the direction of past control

4 to go deep into the driver team.

Professional driving is a hard and dangerous occupation. When you return to the company, you must go to see them and listen to their thoughts. Only by going deep into the drivers' team can we find out what they are thinking, and then we can work out a feasible plan. In addition, only in this way will they listen to the command, "treat the company car as their own car."

Wages and salaries should reflect the principle of "those who are able to work harder, work harder and get more"

Drivers come out to drive for only one purpose: to make money. No matter what the salary level of your company is, you should embody the principle of more work and more pay. Generally speaking, the driver's salary mainly consists of three parts: basic salary+labor salary+reward and punishment amount. Among them, the main body is labor wages, which are mainly calculated by mileage or volume or times, and the amount of rewards and punishments is mainly reflected in actual performance and safety conditions.

2. Vehicle management

Compared with the management of drivers, the management of vehicles is much easier. But vehicle management is equally important.

1 vehicle selection

This is usually the boss's business. However, it should be noted that domestic freight vehicles usually only have fences and no carriages. When buying a car, the vehicle dealer will generally recommend a vehicle modification factory. At this time, we should pay attention to this problem and don't be fooled. The newly bought truck during the running-in period is called the running-in period about 3000 kilometers ahead. Cars in this period need special care just like babies. First, arrange excellent drivers to drive during this period, second, light load (preferably within 50%), and third, slow down. About this problem, big teams or experienced drivers all know it, but some small units often don't pay attention to it.

2 vehicle maintenance

Maintenance is a big topic, very important and professional. We don't discuss technical things here. I just want to say one question, that is, who will do the maintenance of the vehicle? Daily maintenance (adding water and oil, etc.). Of course, it should be done by the driver, formulate specific daily maintenance items and requirements, and check in place. Many mechanical accidents of vehicles are caused by this. Besides routine maintenance, it is very particular who will do other maintenance work. At present, each family has its own rules. Generally speaking, the number of vehicles is less than 10, so the company does not need to hire a special person to do it, and can entrust all repair shops; If the number of vehicles is between 10 and 30, we must invite several full-time personnel to do it, and entrust the overhaul project to a repair shop; More than 30 repair shops can be considered, and the size of the repair shop depends on the specific situation.

3 vehicle hygiene

Including the sanitation of the exterior of the vehicle and the interior of the compartment. Many companies pay little attention to this problem. The appearance of the vehicle is the image of the company, and the internal hygiene of the carriage involves the goods. Actually, it's very simple. Just install a faucet in the parking lot and buy some cleaning tools. Of course, the driver is required to insist.

4 Management of vehicle-mounted tools

After buying a new car, everyone will have a toolbox with commonly used repair tools. Most teams have nothing to do with the management of vehicle tools. Two years at most, and all the tools in it have been dropped. There is no trick to this problem. First, check with the driver and sign for confirmation. The second is irregular inspection. If it is found that there is less, whether to compensate is a matter within the company.

5 vehicle file management

Including original files, maintenance records, vehicle certificates, payment vouchers and operation records, collectively referred to as vehicle files. These things seem trivial, but sometimes they are important and not easy to do. This happened in our team: a car had a major traffic accident, and the traffic police came to the team to look for maintenance records and operation records, but we couldn't get them out. After that, we started this work. The key to this matter is to do it persistently.

3. Scheduling management

Scheduling is the core work of the team. The dispatcher of the motorcade is like the chief commander of a project. The dispatcher grasps and directs the three major resources of the fleet: drivers, vehicles and transportation plans, while other work of the fleet, such as maintenance, finance, safety and logistics, should be run around the dispatching work. Sometimes, the power of the team captain is not as good as that of the chief dispatcher. A good scheduling needs to master five working essentials.

1 should be very familiar with the team's car condition.

If there are twenty or thirty cars, it may not be difficult to remember the car number of each car, but if there are more than one hundred cars, it is a bit difficult. It is not enough to just remember the car number, but also to know the size, load, volume and condition of each car like the back of your hand. So that it can be arranged.

Very familiar with the driver's condition of the whole team.

This is more difficult than remembering cars. Long-distance freight, a car generally has two drivers. Need to know the name, working ability, familiarity with the road, physical condition, etc. (whether drinking, driving experience, driving skills, maintenance skills, family situation, etc.). ) for each driver. Why? Of course, if the task is important and arduous, it must be carried out by competent drivers; If it's two people, of course, one is strong and the other is poor. If both of them are alcoholics, it's over. Of course, vehicles in poor condition need good maintenance technology to drive, drive and drive. Things here are really complicated. Sending a fleet of 1000 people is far more difficult than commanding a factory of1000 people.

Familiar with the national road conditions.

Scheduling should not only arrange people and cars, but also arrange driving routes. Some teams may have fixed driving routes, but some teams have to change at any time. According to the transportation task, temporarily arrange the transportation route. More than 200 cities across the country have our sales outlets. Whether we want the goods at this time today or at any time tomorrow has not been determined. We send 30 cars every day and have at least 20 different running routes. We must arrange which highway to take when we go and which national highway to take when we come back. In addition, we need to know the round-trip time of each line. At this time, there are three things to do: first, communicate with the driver, who knows the road conditions very well; The second is the map; The third is to run with the car from time to time.

4 carefully analyze the transportation plan and communicate with the task department in time.

If it is internal transportation, it is usually the sales department that undertakes the task. If it is a third-party logistics company, it is also the sales department that undertakes the task, but the task comes from the customer. Either way, after receiving the task, we should carefully analyze the time, direction and size of the task, and then combine the vehicles, loading and unloading locations, cargo types and personnel (this is scheduling). In addition, if there is any situation, such as whether we can add more goods or reduce some goods, we should communicate with the task department in time. The effect of this work depends entirely on the mastery of vehicles, personnel, routes and tasks and the ability to work. There is no fixed pattern.

There must be both warmth and courage.

The biggest difficulty in scheduling comes from the driver. Some like to go to Beijing, some like to go to Chongqing, some like long distance, some like short distance. To tell the truth, it's hard to understand every driver's mind. At this time, we should first be enthusiastic and try our best to meet their requirements without violating the principle. Because a good mood is one of the conditions for safe driving. However, you can't just satisfy them. Sometimes be bold, or you will be punished or even expelled. One more thing, be fair and not abuse power for personal gain.

4. Safety management

To tell the truth, the safety management of the team is one of the most difficult tasks, and it is difficult to grasp. But let's talk about Andy's superficial view on team safety.

1 The safety of the motorcade is a matter for the whole team.

Traffic safety involves all aspects, every department and everyone. It is the responsibility of the maintenance department that the vehicle brake system is not good and an accident occurs. The driver is too tired and the shift arrangement is not good. Poor driver skills are a problem for recruiters. Therefore, the safety management of the fleet is full-time management, and the control points should be distributed to all departments and links.

2. Safety education should always be unremitting.

This is a matter for the security department. As the safety officer of the team, the focus of work is not to deal with accidents, but to control them in advance. Drivers' safety education (training) meetings should be held regularly. A qualified safety officer should know all aspects of safe driving knowledge and teach it to the driver. In addition, safety education should be strengthened through various channels and forms.

The same driver can't have two traffic accidents in the same team.

We have a summarized rule that drivers who have had two accidents will soon have a third accident. Therefore, once there is a second accident, we will fire or dismiss him. In doing so, he is responsible for the team and himself.

4. Strictly control all kinds of traffic violations.

Driving too fast, running a one-way street, parking indiscriminately, running red lights, drinking and violating traffic regulations are the first causes of traffic accidents. Traffic police are also cracking down on these behaviors. Once found, they will be fined. At this time, the team attitude is very important. Our practice is that once the driver is found to be fined, the team will also be fined the same amount, and safety award will be cancelled this month. At this time, there is no sympathy, let alone reimbursement of fines for drivers (except in special circumstances).

Insurance claims and accident handling should take care of the interests of drivers.

It is very important and professional to choose what kind of insurance company, what kind of insurance and what kind of ways and strategies to deal with accidents. Just say one thing, we must take care of the interests of the drivers involved. The accident is a fait accompli and the driver is suffering. As a security administrator, you should take care of his interests.

Do every detail well to create a good and relaxed environment for drivers.

Drivers work hard and may be depressed. As managers, they should try their best to create an environment conducive to safe driving. For example, set up a lounge, install air conditioning in the cab, and buy some medicines for heatstroke prevention and cooling. Think of the driver everywhere, just for safety and for the company.

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