The service concept of Wuhou District Government Service Center

The District Administrative Approval Bureau (District Administrative Affairs Center) insists on people-oriented and serving the public, with the purpose of "diligence, pragmatism, efficiency, and integrity", and the principle of "I would rather trouble myself a hundred times than let the people have to run one more time." "Return" is the service concept, with the staff's enthusiasm, attentiveness and patience and the "six-hearted" service that makes investors and service workers worry-free, assured and comfortable as the goal, the approval projects, legal basis, application materials, We will continue to improve service levels through mechanism innovation and optimization of internal management regarding processing time limits, service procedures and charging standards.

3. Introduction to the service hall

(1) Government service hall. The Government Service Hall*** has 11 district-level departments and 91 staff members, who are responsible for accepting and handling 326 administrative approval and service matters. The government service hall implements "seven disclosures" of legal basis, application conditions, application materials, processing procedures, processing time limits, charging basis and charging standards for the government service matters accepted and handled by the government service center, and prepares service guides in a unified format for application People ask for it. A "consulting service post" has been set up, and modern facilities such as large electronic display screens, touch screens, and central monitoring systems have been installed. It is also equipped with many service supplies and facilities such as writing supplies, drinking water, printing and copying, public telephones, official seal engraving, self-service Internet access, mobile phone charging, commonly used medicines, shoe polishers, newspapers and magazines, etc. The hall is equipped with a bank charge window, a duty bench and a supervisory complaint window, which uniformly handles the charges for administrative approval matters and other service matters entering the center. It is responsible for accepting inquiries and complaints from workers, and promptly coordinates and handles problems that arise at the work site. .

(2) Social Security and Employment Service Hall. The Social Security Employment Service Hall centrally accepts and handles 105 administrative approval and service matters, and is divided into two parts: the Social Security Service Area and the Employment Service Area. The social security service area*** has set up 31 windows to provide social insurance services to units and individuals in the region; the employment service area*** has set up 8 windows to provide skills training, legal consultation, Job information and services such as small loans for self-employment. There are 4 "electronic touch inquiry machines" set up in the hall, including 2 social security inquiry machines and 2 employment inquiry machines. On the social security inquiry machine, workers only need to put in a one-yuan coin to quickly print out personal social security information. The social security employment service hall has a rest area and a form-filling area. It also provides workers with writing tools, drinking water, medical kits, printing and copying, newspaper reading columns, etc., and strives to provide the public with an excellent working environment and high-quality services.

The 12333 Telephone Consultation Service Center is newly prepared, with an existing size of 20 square meters. It is a consultation service center integrating telephone, fax, website, SMS, email and other forms, providing services including employment Consulting on many aspects of human resources and social security business such as services, personnel talents, social insurance, and labor relations. Through the 12333 national human resources and social security unified public welfare number, we provide consultation on labor security laws, regulations, policies, and service procedures for the people and employers in our district. Accept complaints and reports, etc.

(3) Wuhou Government Affairs Center New City Branch Center. The New City Branch of Wuhou Government Affairs Center is located in the lobby on the first floor of Building 4, No. 28, Wuxing 5th Road, Zhigu, west of Wuhou District, Chengdu City. Officially put into operation on May 16, 2011, the branch center has a total construction area of ??nearly 400 square meters and has 12 service windows from four government departments including industry and commerce, national taxation, local taxation, and quality supervision to provide enterprises with enterprise name approval, acceptance review , opening tax registration and other comprehensive services.

The Xincheng Branch is a department-level institution affiliated to the District Administrative Approval Bureau. It is responsible for the overall management of the branch center hall, accepting inquiries and complaints from service companies and the public, and timely coordinating and handling problems that arise at the work site. The branch center *** has 14 staff members from 4 district-level departments stationed in it, and they centrally accept and handle 8 administrative approval matters. The specific matters involved are the window of the Industrial and Commercial Bureau: enterprise name approval, acceptance review; the window of the National Taxation Bureau: tax registration for business opening, change of tax registration; the window of the Local Taxation Bureau: establishment of tax registration, change of tax registration; the window of the Quality Supervision Bureau: organization code business, Enterprise product standard filing.

The Wuhou Government Affairs Center New City Branch is a new attempt to extend government services in our district to industrial functional areas, and it still needs continuous exploration, improvement and perfection. Our goal is to adhere to high standards, pursue high efficiency, enhance the affinity of serving the public, provide convenience to enterprises to the maximum extent, and build the sub-center into another important position to promote the rapid economic development of Wuhou District and serve the people. Important window.