How to view property management

1. Establish rules and regulations and strengthen training

"No rules, no rules." Rules and regulations are the guarantee for doing a good job in property management services, and they must make management and service work go towards Standardization, to achieve scientific, standardized and institutionalized management, management work must start from the foundation. Establishing and improving various rules and regulations is the criterion and basis for property management service work. The management responsibilities of each department are as follows:

< p>"Job Responsibilities of Director of Management Office", "Job Responsibilities of Director of Management Office Service Center", "Job Responsibilities of Cleaning Staff", "Job Responsibilities of Doorman", "Job Responsibilities of Patrolling Job", "Job Responsibilities of Maintenance Supervisor", "Job Responsibilities of Greening Staff" Responsibilities, "Decoration Management Regulations", "Public Security Management Regulations", "Greening Management Regulations", "Safe Electricity and Water Management Regulations" and other rules and regulations.

Training is a way to improve the professional quality, ideological quality of employees and the overall management quality of the company. Continuous training of employees at all levels at different stages is an important guarantee for the successful completion of various service contract entrusted projects. According to the actual situation, employees in the management team are trained in phases and batches with ideals, awareness, ability, comprehensive quality, and modern enterprise management awareness. Our company has repeatedly used training methods such as inviting in and sending out to combine with the company. Actual situation, learn the management model of advanced enterprises, and complete various tasks with due diligence.

The main purpose of the training is to improve the comprehensive quality of management service providers, improve employees' work behavior in management skills and other aspects, and thereby improve the own quality, skills and management service level of enterprise managers, so as to achieve the realization of property management Manage the completion of target tasks.

2. Strengthen publicity and promote harmony

Initially, property management was implemented in government communities and a certain fee was charged. Some government cadres and people have been living in the planned economy for a long time, and their ideological concepts need to be changed. and understanding process. On the one hand, we publicize relevant laws and regulations on property management, establish the concept of paying for services, understand the content and quality standards of our service work, and facilitate support and cooperation in our work, as well as timely supervision. and guidance. On the other hand, we have enriched the content and form of publicity and improved the quality of life of the owners.

The promotional content includes laws, regulations, property management knowledge, practical politics, health care, common sense of life, fun and humor, various notices, friendly reminders, etc.

The forms of publicity are diverse. In order to prevent the publicity effect from being boring, we adopt the publicity method of "changing large chunks into small segments, changing one time into multiple times, changing concentration into dispersion, and changing singleness into variety".

3. Be brave in innovation and improve services

1. Establish a service center. Set up service centers at each community management office, open service hotlines, receive inquiries and complaints, understand needs and information, then analyze and organize them, deal with them in a timely manner according to the situation, give accurate and detailed explanations and answers, classify and report to relevant departments, communicate and report The processing results are tracked and recorded, and a satisfactory answer can be obtained with just one phone call, allowing the owners to enjoy the most considerate service without leaving home.

2. Establish an association management committee. We select different types of owners and establish an association management committee. The property service personnel regularly report to the members of the association management work on the various stages of management and service work, and entrust the management and service responsibilities and scope, so that they can feel our services first-hand. work and support us. For example, in the implementation of some management regulations, we need everyone's understanding and cooperation. In turn, members of the association management committee can also give us timely feedback on the opinions of the owners and supervise our service work. and guidance, so that we can adjust our service work ideas in a timely manner, change our service methods, and improve management and service levels.

3. Establish a "Director's Suggestion Box". The "Director's Suggestion Box" directly controlled by the director of the community management office can collect owners' opinions and requirements on employee service work at any time, as well as employees' ideas and opinions on service work, ensuring the authenticity and timeliness of the information, thereby ensuring service High quality and high efficiency. In addition, the director of the management office regularly visits the owners to listen to their ideas and suggestions and understand their voices so that service work can be improved.

4. Carry out convenient services.

Our company provides the following paid convenience services at the community management office:

(1) Book a taxi on your behalf; (2) Contact a tutor on your behalf; (3) Book a hotel; (4) Collect laundry on your behalf; (5) ) Contact couriers on your behalf; (6) Subscriptions to newspapers and magazines; (7) Book air tickets and train tickets on your behalf; (8) Contact takeout services on your behalf; (9) Collection and payment of public utility fees; ⑽ Indoor maintenance; (11) Household hourly work; (12) Indoor flower rental.

4. Standardized management and sincere service

The property service contract is the fundamental and directional guideline for property management work. We strictly implement the entrustment contract and require each employee to standardize services and do a good job in all aspects. Service work mainly includes:

1. Safety management. Safety management is an important part of property management work. We actively assist local public security agencies and fire departments to effectively carry out various public security precautions, vehicle management, fire prevention and other tasks, such as door guards implementing visitor registration and 24-hour property security. We patrol on duty and strictly control the random entry of people outside the area. Through our strict management, we ensure the safety of the community. For example, at around 12:50 pm on August 14, 2005, two suspects for stealing bicycles were captured in the government community and handed over to the public security organs for processing. In recent years, 38 various criminal cases and safety hazards have been eliminated through investigations.

2. Environmental cleaning. Environmental cleaning is the most intuitive task in property management. We have formulated the "Cleaning Workflow and Service Quality Standards" and strictly follow the system requirements to create a clean and beautiful living environment for the majority of owners. We have established an all-staff cleaning system The system requires all employees to pick up debris when they find it, so that "the floor is clean when people pass by" and no blind spots are left behind. This not only improves cleaning efficiency, keeps the environment tidy, but also gives owners a reminder and motivation.

3. Maintenance services. Water and electricity maintenance is a job closely related to every owner's life. We conduct inspections of various public facilities every day, repair problems in a timely manner, and report repairs to owners to ensure that minor repairs are not out of date, medium repairs are not enough, and major repairs are not enough. The work is always carried out in daily life, and the maintenance qualification rate is more than 98%, and the return visit rate is 100%. In recent years, we have received more than 2,800 people for various types of maintenance services and kept records. When there is a water or power outage, we will promptly notify the owners and make relevant preparations to bring convenient and considerate services to the owners' lives.

4. Decoration management. We sign a "Decoration Management Agreement" with the owner in accordance with relevant laws and regulations, clarifying the procedures, scope, time, responsibilities, management authority, charging standards, etc. of the decoration. We also conduct regular inspections of the construction site and promptly dissuade any violations found, such as : During the interior decoration process, a certain owner of the community violated the regulations and demolished the load-bearing wall. After many attempts to persuade and communicate to no avail, we took him to the court in accordance with the "Property Management Regulations" to enforce restoration to the original state. A resident of another community was a remnant of the demolition at that time. Without the consent of any department personnel, he illegally built an illegal building in front of his house, which seriously affected the beauty of the entire community. After our company's staff came to the door many times, he was deeply moved. , learned to reason, and repeatedly did ideological work, and finally made him voluntarily demolish illegal buildings. Through our standardized services and humanized management methods, we ensure the legitimate rights and interests of most owners and maintain the unity, beauty, and harmony of the overall appearance of the community.

5. File management. Our company attaches great importance to the establishment and management of archives. Based on the principles of safety, completeness, confidentiality, and easy access, we have classified and established community housing and facility archives, owner basic information archives, daily management service archives, etc.

5. Achieve the service goal of "making you comfortable, secure and satisfied"

Comfort: We clean the roads, green belts, stairways, handrails and ceilings of the community every day , keep the overall environment of the community clean and beautiful, create a good festive atmosphere in the community by placing flowers, green plants, hanging banners, slogans, etc. during festivals, and create a comfortable living environment for the majority of owners.

Peace of mind: In addition to providing daily safety precautions, maintenance, cleaning and other work for the owners of the community, we will also provide all kinds of housekeeping, agency and other comprehensive services that the owners need in their daily life. Only one A phone call can help owners solve all the difficulties in life without leaving home, giving them peace of mind.

Rest assured: Equipped with appropriate guards, who have undergone strict training, formulated a strict work process, and a complete safety prevention system to handle theft, robbery, fire, vehicle management, and civil disputes in the community. Processing and other tasks are managed in a standardized manner to give owners peace of mind.

Satisfaction: In the property management services of the community, our company strictly implements professional and standardized management and services in accordance with laws and regulations. All kinds of paid services are clearly priced, and we constantly exceed the owners’ expectations for service and value. , so that owners can enjoy value-for-money services and make them satisfied.

We will take yesterday's success as today's starting point, take new steps towards a better tomorrow, and achieve coordinated development of economic, social and environmental benefits.