What impact does the service attitude of door staff have on the property management center?

The impact is very large, because the gate post is a place where owners must pass every day. Although it is a gate post, it is represented by property staff, and the property staff represent the brand image of the property company.

The impact is as follows:

1. Reduce owner satisfaction

2. Damage the image of the property company

3. Coordination of future property assistants The incident increases the difficulty

4. Other impacts

Rectification measures:

1. Interview the gate security guards

2. Collect the owners’ opinions If you have any opinions on the service attitude of the door guard, record the return visit one by one

3. Strengthen service awareness, work process standards, and training on rules and regulations

4. For those who repeatedly fail to change, punish them according to regulations, and Move away from door-to-door image positions;

5. Appropriate publicity and rewards should be given to positions with good service and praise from owners.