How to better manage hotels

Faced with the increasingly fierce competition in international operations, hotel managers must seriously consider countermeasures, proceed from their own reality, and focus on the five aspects of seeking innovation, truth-seeking, vitality, profit, and refinement. aspects of work. 1. Seeking novelty Seeking for novelty means to innovate. Hotel management work must keep pace with the times, study new situations, solve new problems, and summarize new experiences. Innovation is the main theme of hotel management work and the basic skill of hotel managers. To seek novelty, we must break away from traditional routines, procedures, and stereotypes, and not only abandon and develop existing knowledge and abilities, but also boldly explore and create new things, new knowledge, and new situations; The second is to focus on new business practices, be good at observing the market demand of customer sources from a new perspective, and use new service methods to solve problems; the third is to persist in innovating in the combination of business theory and business practice, inheriting the predecessors but not adhering to stereotypes. , not only learn from experience but not copy it. 2. Seeking truth. Seeking truth means paying attention to the reality of business operations. What you think of is worse than doing it, and what you do should be done well. Prevent the emphasis on form over process, quantity over quality, appearance over actual results. The most important thing is that we must "do hard work". Setting and implementing goals runs through the entire process of hotel operations. Empty talk can only harm the country, but pragmatism can prosper the country. 3. Seeking survival: Management must be flexible. Indeed, we have too many stereotypes in our business work, especially in state-owned enterprises, which are stuck in the past, follow the rules, are complacent and lifeless. I once remembered a hotel that put forward the slogan "Everything is for development". As long as it does not violate national laws and regulations, we will do whatever is conducive to operations, customers, and corporate development. This is worth learning from. To run a business, we must first understand the market and what the market needs us to do. We will focus our time and energy on doing it based on our own advantages, taking market demand as the leader, marketing strategy as the means, and product quality as the foundation to meet the demand. As the goal, we will invigorate the business work in all aspects. Secondly, management must have individuality, be good at identifying potential market demand, develop and cultivate it and grow it. Grow and become your own identity. If you have personalized specialty products, your business will naturally thrive. 4. Profit-seeking Profit is the purpose of hotel management and the source of power for the survival, development and growth of an enterprise. Hotel profit is not only the financial result of hotel operating activities, but more importantly, it is closely related to hotel operation and management. The size of a hotel's profit can not only comprehensively reflect the financial results of the hotel's operating vitality and measure the economic benefits of the hotel's operating vitality, but also reflect the hotel's revenue increase and expenditure reduction, energy saving and consumption reduction, and operation and management work to a large extent. level. It can be seen that whether the hotel operation can be profitable is not only an important comprehensive indicator of the hotel's finances, but also an important quality indicator of the hotel's management work. To do this article well, we have a lot of work to do. If the hotel wants to reduce the size of those locations that are poorly managed, poorly operated, and losing money every year, rent them from outside, and turn them into operations; we can't let those locations with low profits, high costs, etc. Where there are too many people, the development of the entire enterprise will stagnate. Another example is that we still have a lot of room to make a fuss about high-tech applications. How to use energy effectively? How to use energy-saving equipment and energy-saving operation in water, electricity, coal, gas, etc. Energy saving management? How to optimize the utilization of human resources through intelligent management? If problems like this are solved, the hotel's profits will naturally arise. 5. Pursuing excellence Pursuing excellence means establishing a consciousness of quality products, advocating the benefits of quality products, stressing the need for excellence and producing more quality products. To strive for perfection, you must first have a strict store management and a work attitude that emphasizes quality, and avoid being careless and substituting the best for the best. Secondly, we must start from the existing objective reality and specific situations, adhere to effective thinking methods, boldly put forward new viewpoints, gradually establish the hotel brand and create quality services in the operation work. Thirdly, short-term behavior must be avoided, and high-quality products must withstand the test of market, time, value and other aspects.

In short, hotel management requires a sense of quality, a highly responsible sense of quality, and a scientific and rigorous management spirit.