Brief introduction of Yixing Huagang Gas Co., Ltd.

Corporate mission: to provide customers with safe and reliable gas, provide cordial, professional and efficient services, and strive to protect and improve the environment.

Since the fifth anniversary of the company's establishment, the company's face has changed with each passing day: excellent management concept, excellent staff quality, rising comprehensive service level year by year, enjoying a high reputation among the citizens and establishing a good corporate image. Over the years, the company has won many honors such as "Advanced Collective in Safe Production", "Advanced Unit in Gas Industry", "Top Ten Enterprises with Foreign Investment", "Top Ten Enterprises with Foreign Investment", "Wuxi Integrity Unit" and "National March 8th Red Flag Collective", and passed the certification of professional organizations in 2005 and obtained ISO 900/KLOC-0. In 2006, it also won the praise of customers with excellent service and won the title of "Jiangsu Customer Satisfaction Service Star Enterprise".

Since its establishment, the company has been actively promoting clean energy natural gas based on the business philosophy of Hong Kong China Gas Company Limited 140 years and in line with the national popular project of "West-East Gas Transmission". At present, the company has a natural gas gate station 1 seat, five high and medium pressure regulating stations, a gas source plant 1 seat, an LNG/CNG emergency gas source station 1 seat, a high pressure pipe network of 26 kilometers and a medium and low pressure pipe network of more than 580 kilometers. The dispatching center is equipped with advanced SCADA system and GIS geographic information system, which provides strong technical support for the safe supply of natural gas. By the end of May 2007, there were more than 32,000 civil customers, 276 commercial customers and 386 industrial customers. The gas supply area extends from Yicheng to Huankeyuan, Dingshu and Dapu. The popularization and utilization of natural gas can effectively reduce SO2 emissions by 6048 tons and soot emissions by more than10.04 million tons every year, and the number of days with excellent atmospheric environmental quality in the city has increased from 60% to 82%, which has played an active and effective role in creating a harmonious living environment for citizens and improving their quality of life.

With the rapid growth of business, Yixing Huagang has always put the service tenet of "customer first" in the first place. The first major event of the company's establishment was to open the 87932588 service hotline to build a bridge of rapid communication between the company and customers. In September 2002, a customer service center was set up as the company's image service window to provide customers with all-round services such as account opening, payment, consultation and furnace sales. In 2003, the company announced its service target to the public, in order to constantly surpass itself and innovate. Since the implementation of the service target, the company's services have achieved good results: the sustainable supply rate of gas is over 99%; The home security rate is over 80%; The appointment and completion rate of installation and maintenance is over 99%; The customer's service scores for employees in Hongkong and China are all above 8.5 (10 is full mark), and 77 people have received written praise from customers. The comprehensive quality and service level of employees have been well received by our customers.

On this basis, Yixing Huagang set up a customer service special group on June 5438+065438+ 10, 2003, and regularly went into communities and industrial and commercial enterprises to introduce the company's services to customers and listen to the opinions of customer representatives. Up to 2006, 24 focus group activities have been carried out, and this work has been unanimously welcomed by customers.

In order to continuously innovate and serve, since May 2002, Yixing Huagang began to inherit and implement the excellent corporate culture of Ganghua Gas Co., Ltd.-"Quality Service Plan". A team composed of employees spontaneously puts forward various suggestions and studies solutions to the problems found in the work, so as to continuously optimize the workflow and improve work efficiency. Up to 2006, 54 projects have been successfully completed, and the employee participation rate is 45%. The quality service plan has lasted for nearly five years in Yixing and achieved fruitful results, which not only brought ideological and cultural progress to the company, but also won higher praise from customers.

High-quality team is the basis of providing satisfactory service to customers. Yixing Huagang is well aware of the people-oriented concept. Up to 2006, a total of 13 1 training sessions 1289 times and training hours 15335 hours have been conducted. The content involves customer service, risk safety, personal skills, project management, stove maintenance, experience exchange and many other aspects, aiming at creating a learning organization, constantly improving team quality and providing better services to customers.