How to further enrich and improve the working mechanism for reporting to the people and actively promote the construction of harmonious police-citizen relations

The construction of harmonious police-citizen relations is an important prerequisite and fundamental guarantee for public security organs to improve their work efficiency, maintain good social order, and meet the challenges of the new era. It is also a basic component of the construction of a harmonious society.

Building a harmonious police-citizen relationship and improving the public satisfaction rate are a yardstick for measuring public security work, and are also issues that must be solved urgently by public security agencies, because the public satisfaction rate directly affects the evaluation of public security work by all sectors of society. , it is also the standard for the performance of public security organs' functions,

it is a criterion for measuring the success or failure of work. It is also related to the image of the party committee, the government and the public security organs, and to the stability and development of society.

How to build a harmonious police-citizen relationship in the practice of public security work and improve the public satisfaction rate, we must analyze the factors that affect the harmonious police-citizen relationship, dig deep into the reasons, and then explore corresponding countermeasures.

1. Factors and reasons currently affecting the harmonious police-civilian relationship

(1) There is a contradiction between the increasing legal awareness of the masses and the outdated law enforcement concepts of some police officers. In the long-term law enforcement process in the past, the emphasis was on punishment when it came to punishment and education, and the emphasis was on management when it came to the relationship between management and service. In addition, the people's legal awareness is gradually increasing, and the calls for strict, fair and civilized law enforcement by law enforcement agencies are increasing. When faced with the management of the public security department, many people no longer obey orders, but use laws and regulations to measure the rights and wrongs of law enforcement officers. The outdated law enforcement concepts of some police officers have led to some law enforcement work not only failing to reduce social conflicts and conflicts and promote social stability and harmony, but infringe on the legitimate rights and interests of the people and increase social conflicts.

(2) Times are changing and society is developing, and the masses have higher demands on public security organs than before. The gap between the rich and the poor in our country is widening day by day. Some people feel that they are a vulnerable group. It is easy for them to not achieve their wishes due to sensitive issues such as public security, environmental protection, welfare benefits, etc., which leads to dissatisfaction with society, the government and the public security organs. I hope Find someone to talk to and solve the problem. We hope that the police can visit communities, neighborhood committees, factories, mines, enterprises and institutions to understand the situation and communicate with them.

However, in actual work, the public security organs cannot meet the people's demands due to insufficient police force and funding and other practical difficulties. Some police work methods are wrong and their work is just a scratch. , perfunctory, objectively causing the public's distrust of the public security organs. For some issues involving the people's own interests, the public security police cannot solve all aspects and solve them in a timely manner, and they have also caused dissatisfaction among the people to varying degrees.

(3) A small number of police officers abused their powers and neglected their duties, damaging the social reputation of the public security organs. A small number of police officers pursue personal interests at the expense of the interests of the masses, seriously damaging the reputation of the public security organs; a small number of police officers have experienced a decline in their thinking, lack of beliefs, distorted world views and outlook on life under the complex circumstances of social transformation and economic transition, and have adopted money worship and hedonism. Serious, with a weak sense of serving the people and one-sided pursuit of money and pleasure; a small number of police officers also treat the masses with the phenomenon of "difficult to enter, ugly faces, ugly words, and difficult things to do"

They regard the sufferings of the masses as Regardless, in the process of law enforcement and case handling, they bend the law for personal gain and handle favoritism cases, seriously hurting the feelings of the masses, trampling on the majesty of the police force, and causing the masses to misunderstand the entire public security force. Although the public security organs have carried out a series of discipline education and rectification activities over the years, there is still an imbalance in education and rectification. Some police officers still go their own way, lack fighting spirit, do not want to make progress, and are procrastinating in their work; they do not pay attention to police appearance and discipline, and their dress is not standardized. , the workplace is dirty, messy and poor

2. Three entry points need to be identified to create a harmonious police-citizen relationship

(1) The concept of law enforcement must be changed from the ideological perspective. At present, the people's biggest opinions and strongest reactions to public security organs are various law enforcement issues. The quality and level of law enforcement work are directly related to the image of the public security organs and the construction of harmonious police-citizen relations. We must fundamentally change the old traditional concepts, habits and methods of law enforcement. We must resolutely prevent law enforcement behaviors that hurt the feelings of the masses and infringe on the interests of the masses. We must handle it properly and always put the interests of the masses first. In law enforcement work, we must truly respect the people, stay close to the people, and care for the people.

(2) We must start from "small" things to create harmonious "big" articles.

An irregular word from the police, an uncivilized behavior, a small negligence in work, a small loophole in law enforcement, etc., will all become "small hidden dangers" that affect the harmonious relationship between the police and the public.

", thus creating a gap between the police and the people, leading to alienation from the masses. Therefore, we must not ignore, indulge, indulge, or let go of any "minor troubles" in our daily work. We must implement "zero tolerance" for any minor troubles that affect the harmony of police-civilian relations and eliminate them in the bud. state, and take precautions before they occur; in daily work practice, we must grasp social conditions and public opinion as soon as possible, take work measures as soon as possible, resolve conflicts and disputes as soon as possible, and open the "flood gate" , unblock the "drainage channels", prevent backlogs, resentments, hatred, and hatred, turn grievances into harmony, unblock small knots, eliminate barriers and become closer, and ensure a harmonious relationship between the police and the people. Social security issues, every case affects people's security, everything is related to people's livelihood, and everything is related to people's peace. It is necessary to not only overcome difficulties and solve major cases, but also work hard and expend energy to investigate frequent small cases.

We must never forget, never give up, never abandon

those minor cases that endanger people's livelihood, security, interests, and civil rights, and make every effort to solve them. Whatever the common people hate the most, we must crack down on it. Whatever outstanding problems the common people report, we must focus on rectifying them. We must safeguard the interests of the masses and win the public's trust in the public security organs for "not letting small cases go, but solving small cases." "To achieve trust, we can solve a small case, win the hearts and minds of the people, and promote harmony between the parties.

(3) It is necessary to strengthen external publicity and actively create good and harmonious relationships. Public security publicity is a bridge and link between all walks of life and the masses. It plays an irreplaceable role in establishing a good image of public security agencies and gaining support from all walks of life. Only by continuously broadening publicity channels, enriching publicity content, innovating publicity carriers, and activating publicity forms can we further improve the people's social awareness, legal awareness, participation awareness, and prevention awareness. First, the police are organized to go deep into enterprises, schools, and residential areas to widely distribute safety and prevention knowledge to better help the general public improve their awareness of prevention and assist the public security organs in combating crime.

The second is to hang banners and post slogans on major road sections and prosperous areas to create a strong publicity atmosphere. The third is to use the Internet, radio, television, newspapers, etc. as carriers to actively carry out public security propaganda activities, strengthen interaction and communication between police and citizens, and effectively convey the public's concerns. Put hot and difficult issues on the platform so that everything can be responded to and implemented.

3. Three key points to grasp to achieve harmonious police-citizen relations

(1) Efforts must be made to improve the police’s ability to work with the masses.

Being able to do mass work is a basic requirement for public security organs to follow the mass line, an effective way to close the relationship between the police and the people, and a fundamental guarantee for the smooth development of public security work. To this end, the public security police must practice the basic skills of working with the masses, strive to improve their ability to work with the masses, understand the psychology of the masses, understand the language of the masses, understand communication skills, be able to resolve conflicts, mediate disputes, and proactively serve, so as to improve the construction of a harmonious police force. The quality and ability of people-to-people relations.

The first is to talk about learning.

Under the new situation, mass work tasks are heavy and there are many clues. For complex contradictions and problems, only by continuously strengthening learning and enriching knowledge can we boldly face them, actively touch them, and resolve them in a timely manner. We must diligently read books with "words", that is, gain indirect experience of thinking about, working for, and doing things for the people from various works and the Internet; we must read books with "words" well, that is, insist on learning from colleagues. , learn from the masses, learn from practice, and strive to gain direct experience in law enforcement for the people;

The second is to be good at thinking.

We must often go deep into the masses, pay attention to the voices of the masses, fully consider the actual situation and endurance of the masses, and learn to be good at "thinking" during visits, thinking about ourselves in serving the masses, enforcing the law for the people, and ourselves. What are the deficiencies in construction? Think about how to contact the masses and how to communicate with the masses to make them feel cordial and simple. Through thinking, your communication skills will continue to mature;

The third is to change your concepts. Based on the actual changes in society, we must investigate new situations, solve new problems, develop new ideas, actively improve

methods and measures for mass work, and refine mass work methods that are in line with the actual work and adapt to the needs of the times.

(2) We must do our best to fulfill the dual responsibilities of combating crime and preventing security.

Whether the relationship between the police and the public is good, first ask whether the public security is good.

The most important prerequisite for building a harmonious police-citizen relationship is to protect the people's lives and property to the greatest extent, minimize the actual damage caused by illegal crimes to the people, and create opportunities for the people to live and work in peace and contentment. A good social environment is also the issue of greatest concern and direct interest to the people. Therefore, the public security organs should take the people's sense of security and satisfaction as the fundamental criterion for testing and measuring social security work, try their best to fulfill the dual responsibilities of crackdown and prevention, innovate the crackdown and prevention work mechanism, and enhance the pertinence, initiative, and effectiveness of the crackdown and prevention work. Effectiveness, effectively enhance the people's sense of security, and win the trust of the people with good combat effectiveness.

"Hitting" must be strict. It is necessary to maintain social security and stability and enhance the people's sense of security and satisfaction, and truly crack down on the criminal acts that the people hate the most; and focus on rectifying the problems that the people report to be the most prominent. In accordance with changes in the social security situation, we must always adhere to the principle of "hit early, hit small, and catch signs", and organize and carry out timely operations to crack down on a series of frequently occurring illegal crimes such as "two robberies and one theft", "criminal forces", and "murder cases" Special criminal operations are carried out to stabilize and control the public security situation and reassure the masses; "prevention" must be carried out carefully. It is necessary to aim at fewer crimes, good order, social stability and people's satisfaction

We must implement "conflict investigation, source resolution, active public security, and advanced prevention and control", and gradually establish technical prevention and control, "grid The public security prevention and control system, including the system of "polished" patrol, "

group prevention and group governance", and "conflict investigation", further extends the reach of prevention and control, and strengthens the collection and verification of social security information and intelligence trends. , explore and improve new public security management service models, continuously improve the ability to control social security situations, create good social order, and reassure the masses.

(3) We must do three things well: build image, communicate frequently, and send warmth. They have improved their ideological understanding, mastered service skills, and fulfilled their "prevention and prevention" responsibilities. These tasks have created a good foundation for the construction of harmonious police-citizen relations. At the same time, public security agencies at all levels should also do three things: build image, communicate frequently, and send warmth. The first is to "build an image." As the main force in combating criminal

crimes and protecting the people's vital security interests, the public security police's words and deeds represent not only the public security agencies, but also the relationship

Only when the image of the party and the government is established can it win the understanding and support of the people.