Detailed measures for dual services and dual satisfaction of the Transportation Bureau

Changde Municipal Transportation Management Office

Implementation Plan for Carrying out Double Satisfaction Activities

In order to actively respond to the municipal party committee and municipal government’s recommendations on further strengthening the construction of a people-satisfied government Called upon, the Municipal Transportation Management Office decided to carry out double satisfaction activities with the theme of "Creating People's Satisfaction Institutions and Creating People's Satisfaction Industry" in the city's transportation management system and road transportation industry this year. The specially formulated plan is as follows:

1 , Guiding ideology

With the scientific outlook on development as the guide and creation activities as the carrier, we will effectively improve the style of the agency, improve service levels, advocate honesty and trustworthiness, build a harmonious industry, and promote the sound and rapid development of Changde road transportation.

2. Objectives and tasks

Creating people's satisfaction agencies mainly focuses on the construction of "four types" of operation and management agencies, namely: "learning" agencies, "service-oriented" agencies, and " "Efficiency-based" agencies and "rule-of-law" agencies. The main task of creating an industry that satisfies the people is to strengthen the integrity of the road transportation industry and improve service quality.

3. Organizational Leadership

In order to strengthen the organizational leadership of the creation work, the Municipal Office established a leading group for double satisfaction activities:

Team leader: Xie Chaojun

Deputy team leaders: Zhou Naijun? Huang Jin? Lin Weijun? Long Zhanhua? Xiao Wen? Tan Jinggui? Li Wanfu

Members: Zhao Fen? Zhou Julan? Peng Zhi? Xu Ronghui? Ma Jianfei? Yang Pingnan? Dana? Chen Tao? Hu Shuangkui? Deng Wei? Xiao Zejun? Li Kaili

The leadership group has offices: The office is located in the office of the Municipal Transportation Management Office and is responsible for daily work. Comrade Zhao Fen also serves as the office director.

Each district, county (city), and farm operation and management office (office) must also establish corresponding organizational structures to be responsible for the development of the creation work.

Four. Implementation steps

1. Formulate plans and determine standards (April)

After the city’s road transportation work meeting, the Municipal Transportation Management Office formulated a double-satisfaction plan The activity implementation plan and the establishment of assessment standards for different industries are distributed to all transportation management agencies and the road transportation industry. The transportation management agencies in each district, county, and city must also formulate plans based on actual conditions and submit them to the city office before May 10.

2. Deploy mobilization and create an atmosphere (mid-May)

Each district, county and city transportation management agency and road transportation industry will organize meetings to deploy and mobilize the double satisfaction activities , mobilizing all transportation management personnel and road transport operators to actively participate.

3. Strengthen supervision, organization and implementation (late May to mid-December)

All transportation management agencies and road transportation industries in the city should organize and implement by industry according to the establishment of assessment standards, and widely Carry out various creative activities. Transportation management agencies should strengthen supervision and inspection of activities in various industries, identify problems, and promptly report rectifications.

4. Appraisal, acceptance, summary and commendation (late December)

The city-division double-satisfaction activity leading group organizes an assessment of the activities carried out by the city's transportation management agencies and the road transportation industry Evaluation and acceptance. Assessment and scoring will be based on a hundred-point system, and bonus points will be set appropriately until all points are deducted for each item. Finally, based on the score results (those who have major safety accidents, are exposed by news media at or above the municipal level and have a negative impact, or have illegal group petitions will be disqualified from the selection), a group of people's satisfaction transportation management agencies, passenger transport enterprises, and freight transport companies will be selected. Enterprises, maintenance companies, driving schools, stations, etc. will be commended and rewarded at the 2011 city-wide road transportation work conference and announced in the media.

Attachments: 1. People are satisfied with the assessment standards for the establishment of transportation management agencies

2. People are satisfied with the assessment standards for the establishment of passenger transport enterprises

3. People are satisfied with the assessment standards for the establishment of freight enterprises Standards

4. People’s Satisfaction Automobile Maintenance Enterprise Establishment Assessment Standards

5. People’s Satisfaction Driving School Establishment Assessment Standards

6. People’s Satisfaction Passenger Terminal Establishment Assessment Standards

Keywords: Issuance? Double satisfaction? Activities? Notices

Copy? To be sent to: Municipal Satisfaction Office, Municipal Transportation Bureau.

Changde City Road Transport Management Office? Issued on April 23, 2010

Attachment 1:

People are satisfied with the assessment standards for the establishment of transportation management agencies

Create content and

Score settings

Assessment matters and scoring standards

Scores

1. Create an atmosphere

(20 points)

5 points will be deducted for failing to formulate an activity plan; 5 points will be deducted for failing to convene a mobilization meeting; 5 points will be deducted for failing to post campaign slogans and banners or set up publicity boards; If you submit more than 5 articles to various publications and media about the development of publicity activities, 1 point will be deducted for 1 less article, 1 point will be added for more than 1 article, and a maximum of 5 points can be added.

2. Create a "learning" organization (20 points)

Deduct 2 points for no learning system; deduct 2 points for failing to formulate learning goals and plans; record more than 8 learning times throughout the year , 1 point will be deducted for 1 missing article; if there are more than 2 research reports, experience exchange materials, etc., 4 points will be deducted for 1 missing article.

3. Create a "service-oriented" agency (20 points)

Five points will be deducted for not announcing service commitments to the public; if there are complaints about service quality or are exposed by the media, each case will be deducted upon verification. 5 points; 5 points will be deducted if there is no petition reception day system, and 5 points will be deducted each time the system is not implemented.

4. Create an "efficiency-based" agency (20 points)

Announce the job responsibility system, time-limited completion system, service disclosure system, etc. 1 point will be deducted for each missing item. If not, one point will be deducted. 1 point will be deducted for each time the system is followed; 1 point will be deducted for each failure to receive documents in a timely manner; 1 point will be deducted for each delay in processing; 1 point will be deducted for each failure to receive documents in a timely manner; 1 point will be deducted for each delay in processing; 1 point will be deducted for failure to receive documents in a timely manner; and 1 point will be deducted for each failure to receive documents in a timely manner. 2 points will be deducted for each timely disposal.

5. Create a "rule of law" agency (20 points))

Failure to carry out and participate in legal training and publicity activities, 5 points will be deducted; law enforcement documents and administrative licenses are not standardized, and each 1 point will be deducted for each time; 3 points will be deducted for failure to formulate a benchmark system for administrative penalty discretion; 1 point will be deducted for each failure to act in accordance with the system; 2 points will be deducted for each failure to implement the administrative law enforcement responsibility system; specific administrative actions will be revoked in the event of administrative reconsideration. 10 points will be deducted for each case; 10 points will be deducted for each "three chaos" behavior; 20 points will be deducted for losing the administrative lawsuit.

Attachment 2:

People’s Satisfaction Passenger Transport Enterprise Creation Assessment Standards

Assessment Items

Scoring Standards

Score

1. Create an atmosphere (10 points)

Deduct 2 points for not formulating an activity plan; deduct 4 points for not convening a mobilization meeting; deduct 4 points for no publicity signage; deduct 4 points for news at or above the municipal level Each time the media promotion activities are carried out, one point will be added.

2. Vehicle appearance and appearance

(10 points)

If the appearance and appearance of the vehicle do not meet the requirements, 1 point will be deducted for each vehicle; if the vehicle facilities are incomplete, One point will be deducted for each car; 5 points will be deducted for each car that increases or decreases seats without permission.

3. Service quality

(40 points)

If there is no fare table in the carriage, 2 points will be deducted for each car; if the complaint telephone number is not published, each car will be deducted 2 points will be deducted; if there are complaints and complaints are not handled in time, 2 points will be deducted for each time it is verified; long-distance buses are not equipped with convenient service supplies, 2 points will be deducted for each vehicle, and 1 point will be deducted for each vehicle with incomplete service supplies.

IV. Safety Management

(20 points)

If the management system is not perfect, 2 points will be deducted for each item; 2 points will be deducted for each vehicle that fails the security inspection. points; 2 points will be deducted for each "third-grade" boarding, and 20 points will be deducted for causing consequences; 2 points will be deducted for each service quality accident, 2 points will be deducted for each overloading and overcrowding, and 2 points will be deducted for each mixed loading of passengers and cargo.

5. Operation and management (20 points)

2 points will be deducted for each operation that does not follow the prescribed shifts, times, and routes, and 2 points will be deducted for each time that you take detours to attract customers; do not stop as required 2 points will be deducted for each vehicle; 5 points will be deducted for disobeying station management and arranging passengers without permission; 10 points will be deducted for each violation of petitions.

Attachment 3:

People’s Satisfaction Freight Enterprise Creation Assessment Standards

Assessment Items

Scoring Standards

Score

1. Create an atmosphere (10 points)

Deduct 2 points for not formulating an activity plan; deduct 4 points for not convening a mobilization meeting; deduct 4 points for no publicity signage; deduct 4 points for news at or above the municipal level Each time the media promotion activities are carried out, one point will be added.

2. Safety Management

(30 points)

Five points will be deducted if there are no sound business operation specifications and safety production system; every increase in the traffic accident rate 0.01 person/vehicle, 2 points will be deducted; traffic accident fatality rate will be deducted 2 points for every 0.01 person/vehicle increase; traffic accident injury rate will be deducted 2 points for every 0.01 person/vehicle increase.

3. Service quality

(20 points)

2 points will be deducted for each train that uses deceptive means to forcefully solicit goods; if there are complaints, each case will be verified after verification. Deduct 2 points.

IV. Social Responsibility (10 points)

10 points will be deducted for failure to complete the mandatory emergency tasks of the government, transportation authorities or road transportation management agencies.

5. Business Behavior

(30 points)

If you conceal relevant information or provide false materials to apply for an administrative license and are warned by the administrative agency, you will be punished for each vehicle/time 5 points will be deducted; if an administrative license is obtained by deception, bribery or other improper means and an administrative penalty is imposed by the administrative agency, 5 points will be deducted for each vehicle/time; for other violations, 2 points will be deducted for each time.

Attachment 4:

People’s Satisfaction Maintenance Enterprise Creation Assessment Standards

Assessment Items

Scoring Standards

Score

1. Create an atmosphere (10 points)

Deduct 2 points for not formulating an activity plan; deduct 4 points for not convening a mobilization meeting; deduct 4 points for no publicity signage; deduct 4 points for news at or above the municipal level Each time the media promotion activities are carried out, one point will be added.

2. Business activities

(30 points)

5 points will be deducted if a case of operating beyond the scope is discovered; if a case of repairing scrapped vehicles or assembling or modifying vehicles is discovered, 5 points will be deducted for each failure; 3 points will be deducted for each failure to conclude a "Car Maintenance Contract"; 1 point will be deducted for failure to establish maintenance files; 3 points will be deducted for each failure to operate according to standards and reduce work items; and fake and shoddy parts will be used. 3 points will be deducted for each time; 3 points will be deducted for each time the factory certificate is bought and sold in disguise; 2 points will be deducted each time for occupying the road to repair a vehicle.

3. Business environment (15 points)

1 point will be deducted if the factory appearance is not tidy; 1 point will be deducted if bench-based operations are not implemented; accessories and old parts are not stored uniformly Deduct 2 points.

4. Charge management

(15 points)

2 points will be deducted for failure to clearly mark the price; 5 points will be deducted for each failure to settle according to normal maintenance items.

5. Safety Management (15 points)

2 points will be deducted for each missing safety management system; 2 points will be deducted for each missing safety facility; 15 points will be deducted for major safety liability accidents. point.

6. Integrity service (15 points)

2 points will be deducted for failure to disclose the supervision phone number; 3 points will be deducted for each complaint and report that is verified.

Attachment 5:

People’s Satisfaction Driving School Creation Assessment Standards

Assessment Items

Scoring Standards

Score

1. Create an atmosphere (10 points)

2 points will be deducted for not formulating an activity plan; 4 points will be deducted for not convening a mobilization meeting; 4 points will be deducted for no publicity signage; in news media at or above the municipal level One point will be added to the performance of publicity activities.

2. Service quality (30 points)

3 points will be deducted for poor sanitary environment; 1 point will be deducted for each missing service facility; teaching will not be conducted according to the "Teaching Syllabus" of the Ministry of Communications. If the teaching hours are reduced without authorization, 3 points will be deducted for each time; if the teaching staff does not hold a (wear) certificate to work, 2 points will be deducted for each person, and 3 points will be deducted for each time "asking, taking, blocking, or asking" from the students; the teaching vehicles are not uniformly marked. 2 points will be deducted for each vehicle whose appearance or appearance is untidy. Each unit whose technical condition does not meet the requirements will be deducted 2 points. The opinions of 5 students are randomly solicited in writing every month. If the students are dissatisfied, 1 point will be deducted for each student.

3. Safety management (30 points)

3 points will be deducted for not having a safety training system; 3 points will be deducted for not holding regular safety meetings or safety inspections; failing to conduct safety inspections before getting on the bus for training. 1 point will be deducted for each time a student conducts safety education; 1 point will be deducted for each vehicle damage accident; 2 points will be deducted for each injury accident; 1 point will be deducted for each training accident that is not reported to the transportation management agency; All points will be deducted for those who are equally responsible for any fatal training accident.

4. Civilized management (30 points)

10 points will be deducted for each training that is not conducted at the prescribed venue; 2 points will be deducted for each training that does not follow the designated route, and there is no coach for practical training 3 points will be deducted each time if accompanied by a staff member; 2 points will be deducted each time if training records are not submitted as required every month; 5 points will be deducted if the unified teaching materials are not used for teaching; and 5 points will be deducted if the reporting hotline is not announced or a reporting box is not set up. 2 points; if an enrollment point is established outside the jurisdiction of the licensing authority, 2 points will be deducted each time; if false enrollment advertisements are published and disseminated, 2 points will be deducted; if a complaint is made and the violation is true, 5 points will be deducted each time.

Attachment 6:

People’s Satisfaction Passenger Terminal Creation Assessment Standards

Assessment Items

Scoring Standards

Score

1. Create an atmosphere (10 points)

Deduct 2 points for not formulating an activity plan; deduct 4 points for not convening a mobilization meeting; deduct 4 points for no publicity signs; at or above the municipal level One point will be added to the progress of news media publicity activities.

2. Facilities and equipment

(10 points)

If station facilities and equipment do not meet the station-level assessment standards issued by the ministry, 4 points will be deducted; It is required to hang a permanent slogan of "Three no entry, five no exit" slogans, and 2 points will be deducted.

3. Service quality

(30 points)

5 points will be deducted for poor sanitary environment; 5 points will be deducted for poor order in the station; staff are not dressed in standard clothes. 1 point will be deducted per person/time; 5 points will be deducted for lack of management measures and service facilities for vehicles entering the station, and 2 points will be deducted for incomplete service facilities; if convenience services such as broadcasting services are not provided, 2 points will be deducted for each missing item; due to uncivilized language , unenthusiastic service, etc. If there are passenger complaints, 3 points will be deducted each time after verification.

IV. Safety Management

(20 points)

2 points will be deducted for each missing item of the three prevention facilities; failure to adhere to the "three no entry, five no" "Out of the station", if a vehicle is found, 2 points will be deducted; if the operating vehicle security inspection is organized according to regulations, 1 point will be deducted if one vehicle is missed; if the departure area is not fully closed, 5 points will be deducted; if there is no safety management system, 10 points will be deducted; if there is no full-time safety 10 points will be deducted for managers.

5. Operation and management (30 points)

If the position setting does not meet the grade standards, 2 points will be deducted for each item; 5 points will be deducted for failing to implement modern management; vehicles entering the station do not meet the operating conditions , 2 points will be deducted if one unit is found; 2 points will be deducted for each discovery that fails to sign a scheduling agreement with the carrier, fails to comply with the agreement, or changes the shift without authorization; 2 points will be deducted for each failure to charge according to regulations; incomplete business records will be deducted for each 1 point will be deducted for each item, and 2 points will be deducted for failure to implement archival management.