Can the cancellation of delay penalties for every order solve the problem of car accidents among Meituan delivery employees?

With the rapid development of the Internet ordering industry, the traffic safety issue of delivery workers is attracting widespread attention. In the first half of this year, there were 76 road traffic fatalities and injuries in Shanghai’s food delivery industry.

On September 7, Meituan Waimai told reporters that it will solve the traffic safety problems of food delivery riders by adjusting incentives and assessments and improving technical means before the end of the year, such as prohibiting delivery franchisees from delaying payment on a per-order basis. Instead of penalizing riders, delivery time will be included in the overall assessment of dress code, service standards, etc.; such as optimizing the order receiving system to prevent riders from receiving too many orders.

Meituan Food Delivery General Manager Wang Puzhong said that the increase in the speed of food delivery should be brought about by product optimization iterations and the efficiency improvement of the intelligent dispatch system, and it must not be relied on riders to risk traffic safety. . He said that rider traffic safety is an issue that Meituan Waimai attaches great importance to.

Meituan Waimai will gradually complete five measures in the next six months:

(1) Reasonably control and optimize the number of orders received by riders to avoid too many orders from riders , excessive pressure, leading to violations of traffic regulations and speeding;

(2) Through technological innovation and big data applications, monitor the rider’s average speed, riding trajectory and other parameters to strengthen the traffic safety of the rider Monitor, and will communicate with the traffic control department on road conditions and signal lights in the future;

(3) Strengthen the complaint and assistance mechanism for riders in special situations, such as encountering bad weather, users being unable to contact, and food delivery trucks In the event of a malfunction or other situations, the rider can quickly provide feedback as soon as possible to reduce psychological pressure;

(4) Delivery franchisees are prohibited from punishing riders on a per-order delay basis, but should follow the rider's dress code and service standards. , safety compliance, delivery experience and other comprehensive indicators for assessment;

(5) Increase internal and external investment and promotion of safety awareness education for riders, and internally push safety tips and other learning materials on the rider APP , external traffic control departments are continuously invited to conduct on-site lectures, traffic safety cases and other training to enhance riders’ awareness of complying with traffic regulations and traveling in a civilized manner.

August

On August 26, the Traffic Police Corps of the Shanghai Public Security Bureau disclosed a set of data: In the first half of this year, the number of casualties in road traffic accidents involving the city’s food delivery and takeout industry*** Starting from 76, “Ele.me” and “Meituan Waimai” each accounted for 26.

The Shanghai Traffic Police Corps interviewed eight food delivery companies including Ele.me, Meituan, Baidu, Dada, Daojia, Pizza Hut, KFC, and McDonald’s, requesting the establishment of a rider identification system to ensure that one person per car One certificate, one code.

On September 6, data released by the Nanjing Traffic Police showed that in the first half of this year, 3,242 traffic accidents involving electric takeout delivery vehicles occurred in the entire city of Nanjing (including the five districts).*** It resulted in 3 deaths and 2,473 injuries. Among them, Meituan alone accounted for nearly half of the total traffic accidents.

Takeaway guys are human beings too, so please be considerate of each other.