What is the customer service in the case field?

The customer service at the case site is the receptionist at the sales site.

The case field is a profession in the real estate industry, mainly sales staff who sell real estate. Their job responsibilities include understanding the developer's projects, introducing houses to potential customers, helping customers solve problems, signing contracts and so on. On-site sales personnel need to know the developer's project, including the location, scale, design and price of the project.

On-site sales staff need to help customers solve problems, including the quality of the house, delivery time, payment methods, etc. They need to establish good communication and trust with developers and customers in order to solve the problem smoothly. On-site sales staff need to assist customers in signing contracts, including contract terms, payment methods and delivery time.

Work content of customer service in case field:

1. Dress according to regulations, and go to work in a standard, neat, clean and light makeup.

2. Be familiar with the overall situation of the sales center and be able to control the customer service work of the sales office.

3. Master the necessary manners, manners and etiquette.

4. When the sales center is empty, check whether the indoor items are clean, intact and sanitary.

5. When customers watch on the edge of the sand table, send drinks, coffee and so on in time.

6. When the customer leaves, clean up the desks and chairs made by the customer and the used items in time.

7. Contact all departments in time to ensure that the indoor environment can receive customers at any time.