Collection of monthly work summary models and essays of front desk supervisor

? Time flies, suddenly looking back. This stage of work is coming to an end. At this time, you can sum up your work at this stage and your own gains. By summing up, it enables us to find mistakes and correct them in time. Is there any good way to review and write a work summary? At your urging, I collected a Collection of Monthly Work Summaries of Front Desk Supervisors for my friends. For reference only. Let's have a look.

Monthly work summary of the front desk supervisor? Time always flies. In September, I gained a lot and felt a lot. Since taking office, I have worked hard to adapt to the working environment and this brand-new job, earnestly performed my duties and worked hard to complete various tasks. The study and work in the past month are summarized as follows:

? First, the work content:

? During this month, I got a preliminary understanding of the specific business knowledge of the company's front desk clerk by watching, learning and asking questions. First of all, I summarized all my specific work contents:

? 1. Responsible for the registration, reception and introduction of visitors and guests.

? 2. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.

? 3. Cooperate with leaders to print, copy and write some documents.

? 4. Implement the company attendance system, be responsible for employee attendance summary, go out to register, and supervise employees to swipe their cards.

? 5. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis.

? 6. Be responsible for the distribution of company documents and notices.

? 7. Report all kinds of problems in the work in time and put forward suggestions for improvement.

? 8. Complete other or temporary work assigned by the leaders.

? Second, the work harvest and experience

? (A) study in practice, and strive to adapt to the work. As a newcomer, when I first joined the company, I was not familiar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work at the front desk and the functions of various departments in the company in a short time. It is said that the front desk is the external image window of the company. A short month has given me a new understanding and experience of this sentence. Guests visiting the reception company should be polite, kindly answer the phone, be careful in handling the daily affairs of the office, and be open-minded and sincere in treating colleagues, so that I can learn bit by bit at work, make progress and benefit a lot.

? (2) Learn the corporate culture of the company and improve yourself. Join Haiya, a big group, and feel "professionalism, vitality and innovation" from the dedication of leaders and colleagues. In such a good working atmosphere, I will devote myself to my work with a positive and optimistic working attitude, do my job well, find out the shortcomings in my work in time, communicate with the department in time, listen carefully to the opinions of leaders and colleagues, try my best to do my job well and be a qualified and competent employee. This is also the goal and direction of future work.

? (3) Expand your knowledge and constantly improve yourself. I want to keep charging in my future work, expand my knowledge and reduce gaps and mistakes. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. These experiences have also made me mature, consider all kinds of problems more comprehensively, and prevent similar mistakes from happening again.

? Three. Future plans

? During this period, I learned a lot and felt a lot. Thank you very much for your concern and help. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the suggestions and development of the company!

Front desk supervisor's monthly work summary model essay collection II? In X's work, the traffic is not large. Due to the arrival of seasonality and other factors, I completely entered the off-season. Facing the arrival of the off-season, there are still many shortcomings in my work in X, and there are also outstanding places to improve my wrong work.

? First, pay attention to the image

? The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

? Second, strengthen self-study, adjust work mentality and be enthusiastic about work;

? Because it is the off-season of the hotel, I should also make good use of my spare time, study hard at work, improve my service quality, and do things quickly, efficiently and without mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer. I study at work and make progress at work.

? Third, pay attention to coordination with various departments and check out according to the daily room condition.

? Our hotel is like a big family, and it is inevitable that there will be friction between departments at work, and the quality of coordination at work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, guest rooms and other departments. Although we only eat breakfast, if there is a problem, we must actively coordinate with all departments to avoid things getting worse, because everyone's common goal is for the benefit of the hotel, and if it is not solved well, it will bring some negative effects to the hotel.

? Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

? Fourth, solve disputes, deal with problems and serve first.

? Due to some natural factors such as aging equipment and room decoration in our hotel, it is inconvenient for guests to stay and often causes complaints from guests. For these disputes and problems, as a hotel receptionist, we should learn "Haidilao service", learn patience, establish the working concept of "customer is God", handle them calmly, and solve the problems actively, timely and properly. For individual guests who deliberately make things difficult, we should also smile patiently and always take the maintenance of the reputation of the hotel as the premise to try our best to satisfy the guests.

? The new January is about to begin. I will provide the best service for the guests with a brand-new mental outlook and practical actions, implement the purpose of "guests first, service first" and contribute to the bright future of Longxi Hotel.

The monthly work summary of the front desk supervisor is a collection of essays. July is about to pass. In my work in July, I constantly pursued progress, cooperated with my colleagues, and completed the work arranged by my superiors as required. I will make a simple summary of the work in July.

? 1. Smile and receive every customer who comes.

? Our front desk is the image of the company's work. In the process of contact with us, customers will leave an impression on the company according to us. Respect for customers is something we must learn. Whether customers come to our front desk to provide us with information or ask us for help, we always smile. In the process of work, I always find that customers communicate with customers with smiles. If they have a complaint, they will smile back politely, so that customers will not lose their temper because they are in a bad mood. Smiling can bring us closer and make people feel happy. In this way, we keep smiling politely, which makes the company a responsible company in the eyes of customers, and also makes customers trust us more and are willing to cooperate with us and come to our hotel for consumption. This reflects our respect for customers, wins their goodwill, makes the company more famous, and makes our work easier and more satisfactory. Closer distance makes it easier for us to communicate and customers are willing to listen.

? Second, study hard and improve vocational skills.

? At the front desk, I have to face all kinds of guests every day. For example, some guests are foreigners. Some of them can't even speak Mandarin, but they can only use English. Although we all passed CET-4 and CET-6 in school, what we said was not a substitute, and some of them had not passed CET-4 and CET-6. I will study hard to improve my English at work, and study hard all kinds of civilized manners in my personal accomplishment and apply them to my work. Constantly strengthen their professional skills, improve their working ability, and better serve the company. The old employees of the company, who are capable, are also the objects of my study. Their working methods will be carefully studied and practiced, but they don't know how to ask questions until they understand and fix them, so they won't waste time making progress in their work.

? Third, pay attention to details.

? Many details must also be paid attention to at work. For example, when customers ask us for help, we must listen carefully. Don't repeat, because we didn't hear you clearly. In this way, in order to make the customer experience worse, we should pay attention to some habits of customers in the communication process. These are the places that we should pay attention to, to avoid the unpleasant consumption of customers in hotels, to nip the problem in the bud in time, and to do the details well. Don't make any mistakes in your work. Leaders should arrange tasks to be completed in time, check some things well, solve some minor problems, and treat colleagues as well. Pay attention to tone and language problems in communication projects, don't say or do inappropriate things, do your job well and avoid omissions.

? Work needs constant analysis and summary. Make a detailed summary of the work in July, absorb some good methods in the work process, avoid some problems in the work, and make the work better next month. After summing up the work, I have a clear understanding of the work in July and know what I will do next.

The monthly work summary of the front desk supervisor is a collection of essays. April has passed, and under the strong development momentum of the company, our business has ushered in one peak after another. While we are happy for the company, we also warn ourselves that only by doing better can we keep up with the development of the company. Business people are trying to do a good job for the company, and managers are leading the company, so that the company can make steady and rapid progress. As a logistics department and a member of the administrative department, we should do our own job well, and at the same time, we should do it well. In xx, there are many guarantee companies, and several of them have the same advantages and strength as our company. We will not stop because the company is doing well and the company is developing. We should also improve our service quality and contribute to the development of the company. In the increasingly competitive guarantee industry, only with its own unique competitive advantages can it stand out in the fierce competition. So after work, we will also get together to discuss how to expand our services, make our services have xx characteristics, and make our customers become loyal customers of xx.

? The charm of service lies in the subtleties. Although it is small, it is sometimes more valuable. We read an article saying that there is a hotel abroad. The front desk will record the customer's information in detail, send blessings on the customer's birthday, remember the customer's little habits, and send some nursing tips suitable for the customer. These actions are small, but many customers will choose to stay in this hotel when they arrive in this country. So don't underestimate the usual subtle movements. Butterflies flap their wings in the tropics, and distant countries can also cause hurricanes. The "butterfly effect" exists widely in society. We should also pay more attention to service, so that our subtle service can contribute to maintaining customers and developing loyal customers.

? The existence and development of an organization depends on various endogenous and exogenous variables. However, it is necessary for enterprises and institutions to implement team spirit and team working mechanism in the three most important links of decision-making, management and innovation. To form the company's core competitiveness and make the company win in the competition, it is also necessary to enhance the company's special human capital and "exercise" through challenging practical work.

? And give full play to "pygmalion effect". Through the work at the front desk, customers are also satisfied with xx's service. Eventually become a loyal customer of xx and bring more customers to xx. Only by effectively motivating and strengthening employees' work motivation can they give full play to their value. Through daily work inspection and observation, the front desk staff do their duty, do their job well, and always be strict with themselves as the representative of xx, so as to make customers happy and satisfied, and handle emergencies properly, showing smooth and mature service ability and flexible and effective handling power, adding points to the impression of XX in customers' hearts.

Monthly work summary of front desk supervisor, model essay collection 5? First of all, reception at the front desk

? In July of 20xx, I worked as the front desk, and the front desk was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, show them the relevant offices, and provide convenience for leaders and customers. In the past month, the number of users received was about 65,438+000.

? Second, the reception of the meeting

? 1. Receiving external meetings

? Attend the reception of xx provincial financial meeting, operation and maintenance department working meeting, manpower monitoring training meeting, G network operation department working meeting, xx branch and Heze branch holding business analysis meeting and other large-scale meetings. This kind of external meeting is arranged in strict accordance with the high standards required by the meeting, actively coordinating hotel-related matters and providing good service. During the meeting, I learned more about dealing with people, serving gifts and other related knowledge, and accumulated a lot of experience.

? 2. Internal meeting management

? Arrange meeting rooms reasonably according to the needs of each part, avoid meeting conflicts, and pay attention to relevant registration, meeting room hygiene, and after-care inspection of public goods. In order to provide better service to employees in this department, more than 50 internal meetings have been arranged in the past year.

? 3. Video conference governance

? When holding a headquarters or provincial video conference, turn on the video system on time half an hour in advance according to the notification requirements to ensure that the conference will be connected on time in July without delay; Make an appointment in advance when meeting with counties, and call all terminals to ensure that each county can attend the meeting normally.

? Third, expense reimbursement and contract records.

? In strict accordance with the requirements of the company, the reimbursement form is received on Monday, signed by the leader on Tuesday, entered into the erp system and registered well.

? Fourth, comprehensive affairs work.

? In July 20xx, due to some personnel changes, I was transferred to the office to engage in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work, and later took over the information editing work.

? Do a good job in the registration and entry and exit of small fixed assets such as notebooks and desktops, contact maintenance outlets for computer maintenance in time, communicate with them, and request spare machines to avoid delaying normal work.

? V. Other work

? At the same time, conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and help leading colleagues prepare for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the integrity speech contest.

? VI. Insufficient work

? Lack of initiative, less communication with leaders, insufficient consideration and meticulous writing skills, and failure to grasp the highlights of the company's information in time during the information submission process, resulting in low quantity and quality of information and affecting the company's information ranking in the province.

? In the days to come, I will sum up my experience, overcome my shortcomings and make contributions to the development and growth of the company.

Monthly work summary of front desk supervisor, model essay collection, article 6? January is always the busiest month in our front desk. Of course, this busyness has also brought me substantial work, which has enabled me to grow in my work. Compared with last year's work 1 month, more and more people came to our company this year because of the increase of customers and business. This is a good thing. Although our front desk will be busy, it will also bring us more experience and pave the way for me to become an excellent front desk.

? First, all the clients I receive recognize my work.

? This year 1 month, I always receive xx people. Among these customers, xx people spent their meals on the recommendation of the company. In addition to the catering benefits provided by the company to these customers, as a front desk, I also helped the company's catering department improve its catering performance. And in these receptions, I won unanimous praise from these customers, and some customers even personally helped me to post five stars on our company's star rating. I know this is the customer's recognition of my work, and it is also the reason why I continue to provide quality reception services to customers. With such excellent results in January, I believe that this year's front desk work will make great progress than last year!

? Second, etiquette training has learned more etiquette.

? After my proposal, our customer service department carried out etiquette training throughout the company. The invited etiquette teacher gave our company a profound etiquette training. During the training, I learned more etiquette that I didn't notice in the reception work in the past, and also realized the profoundness of our Chinese etiquette culture. Not all the knowledge gained from these trainings has been put into practice, but under the trend of receiving customers in January, I believe these new etiquette can be well practiced this year and beyond, which will raise our reception at the front desk and the overall environment of our company to a higher level.

? Third, there is still one point that needs to be recognized and improved.

? Although my front desk work was recognized and promoted in January, there is still a small point that needs to be recognized and improved. This was put forward by a colleague at the front desk, and I felt a little embarrassed after listening to it. At the front desk, I often answer personal calls. Although this is normal, sometimes my work will be delayed when the personal call lasts for a long time. After all, I am sitting at the front desk of our company. If I can't correct this habit of answering personal calls, I will be taught a lesson sooner or later. In the next month's work, I'm going to mute my mobile phone and wait until one day after work to reply to missed calls and text messages. I am very grateful to this colleague for pointing out my mistake, and I believe I can correct it after I realize it, otherwise there is nothing to blame in my work.

Front desk supervisor monthly work summary model essay collection 7? As the front desk, facing the customers, I know that I want to do a good job in service, and this month I have also done a good job in service, whether it is the reception of a family or the reception of teachers and students of various groups, to ensure the work and service of the hotel front desk. In fact, many times, the following things can be done better. I also do my duty, put the sales work assigned by the leaders in place and put the customers in place. I also try to meet the demand. When customers contact us, I will also cooperate with my colleagues to do a good job, and finally follow up to ensure customer satisfaction. In the final check-out evaluation, I also got a lot of affirmation. The seriousness of the work is actually related to a training and self-improvement in the first half of the year. The emergence of the epidemic has also made us more aware that if there is less passenger flow, then every customer should cherish it. In addition to hardware, service staff should also do well, so as to make customers more satisfied and have more repeat customers.

? There are indeed many customers who are old customers. Satisfaction with our work also makes them willing to come to our hotel many times. Although the competitive pressure is great, even some stores have better hardware conditions and lower prices than ours. However, many customers also take a fancy to our service level. In August, in addition to doing a good job, they continued to reflect and summarize, and they would communicate with their colleagues after work every day to do something better. Where can we continue to improve? The service work is like this. We should not only do a good job in the process, but also keep thinking. How can we make the service better and more distinctive, and make customers more satisfied? Although I have been a receptionist for a long time, I also know that the service is endless, and it will be better to think more.

? The end of a month's work actually means that I will enter the next month's work. For September, I also made a good work plan, and I am constantly improving and perfecting my work to make myself better and better. I also believe that I will do it. For some problems found in August, I will also make changes to make my front desk service more in place and get more recognition.

Monthly work summary of front desk supervisor, model essay collection 8? In the coming month of xxxx, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of the work in xxxx.

? First, study in practice and try to adapt to work.

? In xxxx month, I worked as a receptionist. The receptionist was the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office, which provides convenience for leaders and customers. This is my first job after graduation. As a newcomer, I just joined the company. I am very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content of the front desk and the functions of various departments of the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member.

? It is said that the front desk is the window of the company's external image. Just two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted with courtesy, be kind when answering and transferring calls, learn to refuse unnecessary calls and things, handle the daily affairs of the company seriously, and treat colleagues humbly and sincerely. Bit by bit, let me learn at work, make progress at work, and benefit a lot.

? Second, learn the company's corporate culture and improve yourself.

? Joining Zhuojia Ce Tian, a big group, I really realized the essence of heaven and earth, and felt the concept of "strategy drives the world" and the connotation of the slogan of "moving the world". I think this is also the motivation to motivate each of our employees to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I should also ask myself to devote myself to my work with a positive working attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with company leaders and colleagues in time, work hard and be a qualified and competent employee. This is also the goal of my future work.

? Third, expand your knowledge and constantly improve yourself.

? Xxxx month's work also gave me a sense of crisis. I found that there is a big difference between working and studying in school. What we have learned in textbooks can be used in our work, and we have to face more and more unfamiliar knowledge. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I want to keep charging in the future work process, and study the typesetting design of manuscripts, detailed business projects and so on after work. When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders. However, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar things from happening.

? This work experience has taught me a lot, and I also have a lot of feelings. I am deeply proud of the company's performance. I will continue to strive to improve my self-cultivation and connotation, make up for my shortcomings, sum up my experience in the new study, do my work well with a modest attitude and full enthusiasm, give full play to my potential and make better contributions to the company's development.