I traded my points for a pot in China Mobile Business Hall. It's been a week. Why hasn't it arrived yet?

Time limit for redeeming physical gifts in integral mall: From the day after the successful order is placed and the SMS message is received, other provinces, municipalities and autonomous regions except Qinghai, Xinjiang and Tibet will complete the logistics and distribution process of gifts within 15 natural days; The time limit for distribution in Qinghai, Xinjiang and Tibet is 30 natural days. If you encounter force majeure factors such as earthquake in the delivery process, the time can be slightly extended.