Self-evaluation of reasons for applying for regularization

Self-evaluation of the reasons for applying for regularization

In today’s society, we all use various application forms. Please note that there are different application forms for different things. I believe many people will find it difficult to write a regular application letter. The following is my carefully compiled self-evaluation of the reasons for applying for regular employment. It is for reference only. You are welcome to read it.

Since I came to the company, I have gone from exploration to familiarity, from confusion to confidence. At every step of my progress, I have received enthusiastic help from the company leaders and colleagues, and I have also learned a lot. We have received the understanding and support of most owners. As a newly graduated college student, it was an extremely valuable asset in my growth process. I would like to thank all the company leaders and colleagues.

On November 13, 20XX, supervisor *** resigned. Thanks to the love of the leaders, I took over as the head of the customer service department. When I first took office, I lacked self-confidence. I felt that I was still young, lacked experience, and had limited abilities to take on important responsibilities. I felt deeply ashamed of the trust placed by my leadership. But objectively, I am very familiar with the basic situation of the housing in the community and the basic situation of each owner. I am also quite proficient in handling various procedures and service procedures in the customer service department. My ability to withstand pressure and my ability to adjust my mentality have also been tested. Therefore, on this basis, I will be more proactive in learning and working, and continue to improve my business quality and leadership skills, striving to become a regular employee as soon as possible.

In just over a month since I became the director of the property customer service department on November 14, under the careful care and guidance of my leaders and colleagues, through my unremitting efforts and hard work, I have achieved a better result. Complete various work tasks. The current work report is as follows:

1. Take the lead in the basic work of the property customer service department.

When I first joined the company, as an ordinary customer service administrator, I worked hard to learn property management knowledge, do my basic job well, understand my job responsibilities, and have the courage to solve more difficult things. Adapt to this position in a short period of time. I started to serve as the head of the customer service department in the seventh month after joining the company. During the one month of working in this position, I did a good job in various tasks of the department, improved the overall service awareness of the customer service department, reasonably arranged and managed various tasks, and improved the efficiency of the department. The effectiveness of the work specifically includes:

(1) Demonstrate and guide department employees to do a good job in daily customer service reception and provide standardized services to owners;

(2) On-site guidance in handling housing Secondary decoration application procedures, settlement procedures, temporary access passes, etc.;

(3) Lead department employees to conduct home visits and issue 38 questionnaires to collect owners/customers’ opinions on the property management process opinions and suggestions, and summarized and analyzed them and reported them to the company leaders;

(4) Issued more than 20 written notices and 968 text message notifications. The notices were planned to be issued in a timely and detailed manner, and actively cooperated with the content of the notices. Good corresponding explanation work.

(5) Establish and improve various regional information, especially owner files and complaint handling summary;

(6) Receive complaints from visiting owners, guide the submission of complaint handling forms, and provide guidance in the development company After handling and improving the owners' complaints, the engineering department will return visits to the owners, promptly convey feedback to the engineering department of the development company, and urge the engineering department of the development company to carry out maintenance work on the projects missed by the owners as soon as possible;

(7) Coordination Working with the order department and engineering department of the property management company, we provide fast and high-quality services to the owners; property management services such as water and electricity are delivered to the owners without any delay. The cleaning and order issues raised by the owners were also quickly arrived at the scene and solved immediately.

During my tenure, based on the excellent management of Supervisor ***, I continued to maintain orderly management of all the work of this department in a short period of time, so that the customer service work of the property company operated normally. And better complete various tasks assigned by leaders.

2. Fulfill the responsibilities of customer service supervisor and strive to do your job well

As a motivated young man, he has the courage to take responsibility and obey the leadership's work arrangements to "do the basic work well ", improve service levels, and ultimately achieve the collection of property fees" as the overall work idea, conscientiously perform the duties of customer service supervisor, and strive to do their job well.

(1) Supervise the implementation of service management work, rectify problems in a timely manner, and continuously improve service management levels;

(2) Draft department plans, summaries and relevant official documents, Organize and hold regular department work meetings. Communicate the work arrangements of superior leaders, refer to the opinions of department employees, and make reasonable and effective arrangements to carry out work;

(3) Make and submit attendance sheets for department employees on time;

(4) , Compile the decoration garbage settlement list;

(5). The basement water leakage accident No. 8.4 caused property losses to 43 owners. This is also an important task handed over to the supervisor. With his help, I have sorted out the damage and treatment situations of the 43 owners, and updated them in a timely manner. Actively work with the office to hand over items, and promptly notify 13 owners to receive damaged replacement items and offset compensation in the basement;

(6) Under the guidance of Manager Yang, carry out job responsibilities for department employees Training, strengthening the sense of responsibility, and promoting department employees to complete their work well and quickly. Encourage department employees to learn property management knowledge and guide employees to rationally use office software to improve work efficiency.

Since I have been in charge of the customer service department for more than a month, I have been under a certain amount of pressure. I have also put in a lot of time and energy. Sometimes there are too many things to do and I am so busy that I can’t take any time off for a day, but I feel It is very fulfilling. For me, in this short period of time, what I have gained is far greater than what I have paid. As the head of the department, I conscientiously perform my duties as a customer service supervisor, strive to do my job well, and lead department employees to basically complete various tasks on the basis of improving service awareness and improving service levels.

It is true that for young property management workers like me, there are still many areas that urgently need improvement and improvement. I also discovered some problems that urgently need improvement in the performance of my duties. For example: lack of property management knowledge, insufficient property management experience; lack of strength in management, leadership quality needs to be improved, etc. I will also work hard to improve the above shortcomings in the future, and strive to be an excellent property management customer service staff and a competent property management company customer service department supervisor. ;