Introduction of Nanning Municipal Affairs Service Center

Nanning Municipal Affairs Service Center is located at No.6, Wu Dong Road, Keyuan City (Chaoyang Garden takes No.24 and Zhuxi Overpass of San 'ao No.3 Hospital takes No.35).

Take bus No.46, 9 1, or take bus No.88 from the terminal of Dancun Road. The government service center covers an area of more than 4,400 square meters, with a transparent, spacious and bright environment. The humanized design of zero distance, openness and equality reflects the welcome and respect for the trainers. At present, 40 municipal units have set up service windows in government service centers.

Nanning Administrative Service Center (hereinafter referred to as "Administrative Service Center") was built on the basis of Nanning Administrative Examination and Approval Hall established on June 4, 2002. In 2002, the Nanning Municipal Party Committee and the Municipal People's Government established the Nanning Administrative Examination and Approval Hall according to the requirements of market economy development and the concept of building the best economic operation environment, especially the soft investment environment, and officially provided "one-stop" administrative examination and approval services to citizens, legal persons and other organizations on June 4, 5438. In order to strengthen the guidance, coordination, supervision and management of the city's administrative examination and approval work, in that year, the Municipal Party Committee and the Municipal Government established the Municipal People's Government Administrative Examination and Approval Management Office.

In 2007, Nanning carried out activities to change the style of cadres and strengthen the administrative efficiency of organs. In order to improve administrative efficiency and build a long-term management mechanism, Nanning Municipal Affairs Service Center was established and put into operation on August 6, 2007 at 5438+04.

The establishment of the government service center has enabled the administrative examination and approval management to continue and deepen, and expanded the scope of convenience services. The number of administrative examination and approval items accepted by the government service center has increased from 3 15 to 4 15, and the acceptance capacity has increased by nearly one third; The administrative fees of government agencies will be included in the centralized collection of municipal administrative service centers; All kinds of public resources trading services in the city will also be included in the management category of the municipal government service center.

The administrative service center implements the representative system of the chief executive of the service window, and is fully authorized according to the principle that "the organ should serve the window and the window should serve the masses". Strictly implement the "three systems", do a good job in coordination, service, guarantee, supervision and management, standardize service behavior, carry out quality service competitions, and promote "speeding up administration, improving service quality and improving work efficiency".

The external office hours of the government service center are from Monday to Friday from 9: 00- 12: 00, 13: 00- 16: 30, and the system of "one service, first inquiry responsibility system, one-time notification system, time-limited settlement system, one-window receipt system, one-window charging system and settlement notification system" is implemented.

1, consultation and guidance on handling matters;

2, electronic touch screen information query;

3, electronic big screen approval information announcement;

4, examination and approval policies and regulations information query;

5, key, major project approval tracking supervision;

6. Online inquiry;

7. Report complaints and accept supervision.

According to the management philosophy of "optimizing administrative services and focusing on clients", the government service center fully implements GB/T19001-2000IDT ISO 9001:2000 quality management standards, including consulting application, accepting audit, approving, issuing certificates, receiving complaints and giving feedback through investigation. Provide punctual, honest and efficient administrative services to customers. The quality objectives are:

"Excellent service, excellent style and beautiful environment will satisfy the party and government and satisfy the people" is our eternal goal.

1, one-time notification implementation100%;

2. The completion rate of examination and approval on time is not less than 99.5%;

3, the service object satisfaction rate is not less than 95%;

4. Customers report complaints and investigate, and the feedback rate is 100%.

The projects that the government service center plays an important role in promoting the economic and social development of our city and undertaking the industrial transfer in the east are divided into eight categories. Eight departments, including the Municipal Development and Reform Commission, take the lead as the responsible department, and organize the parallel examination and approval of the corresponding projects through the mode of "one-window acceptance, informing the relevant, synchronous examination and approval, and time-limited completion".

The government service center will continue to optimize service facilities, improve service functions and improve administrative efficiency. With the goal of creating the best investment environment, we will create "honest Nanning", create a strong atmosphere of "pro-business, love business and help business", and build the government service center into a government image window with standardized behavior, coordinated operation, fairness, transparency, honesty and efficiency.